BCTA FINAL Flashcards
1
Q
When entering a SKIP call, who will be listed as the responsible unit?
A
A Deputy
2
Q
The cashier at the Walmart calls in advising someone took $15 worth of beef jerky and ran out of the store. This call is a:
A
C18
3
Q
True or False; If you are given a plate, you should run it to make sure it’s a valid pate to determine if your call should be a SKIP or C18
A
True
4
Q
A clerk from the Circle K states a male came into the store wearing a ski mask, waved a gun in her face before taking $25 worth of beer and running off in an unknown direction. No vehicle was seen. This occurred 20 minutes prior to the reportee calling this in. This call should be entered as:
A
C19
5
Q
If the reportee doesn’t know their Sheriff’s ID number you can:
A
Look for it in the names table
6
Q
True or False: If there is a viable suspect information such as an accurate plate or known location of a suspect, a C18 will be entered instead of SKIP
A
True
7
Q
The definition of a SKIP is the theft of items worth less than:
A
$100
8
Q
True of False: Any call that has already been dispatched to a deputy will not be cleared administratively
A
True
9
Q
A reportee on a 1016V call becomes disconnected, calls back and wishes to cancel the report you will:
A
“CC” the information into the call for dispatch
10
Q
A call that a field supervisor determines will be handled as an Attempt to Locate will be cleared as:
A
59.04
11
Q
Prior to clearing a call as a duplicate you must:
A
- Confirm that your call is in fact a duplicate to an existing working call. 2. “CC” any pertinent information from your duplicate call into the original working call. 3. “CC” the case number of the original into your duplicate call
12
Q
True or False: Prior to administratively clearing any call, you should always “CC” supporting information explaining why a call was cleared administratively
A
True
13
Q
When administratively clearing a call with communications clearance, what CAD command should you use to make yourself the responsible unit?
A
RU
14
Q
YOU HAVE TO CALL OUT PERSONNEL TO REPLACE A DOWN STOP SIGN. WHAT WOULD YOU TYPE TO LOOK THIS INFORMATION UP?
A
SI SIGNS
15
Q
IF A CITIZEN CALLS IN AFTER HOURS TO REPORT TRAFFIC LIGHTS OUT IN ALL FOUR DIRECTIONS AT AN INTERSECTION YOU SHOULD:
A
ENTER A CAD CALL FOR TRAFFIC HAZARD FOR A DEPUTY TO RESPOND
16
Q
AFTER “CC”ING NOTIFICATION INFORMATION INTO AN “M” CALL, WHAT IS THE PROPER FORMAT ON THE COMMAND LINE FOR CLEARING AN M CALL
A
2404 24 C=123M
(rd) 24 c-(xxxm)
17
Q
THE CLEARANCE 59.01 IS USED TO CLEAR WHAT TYPE OF CALL?
A
A CALL THAT WAS CANCELLED PRIOR TO DISPATCH
18
Q
THE REPORT TYPE USED IN CONJUNCTION WITH COMM CLEARANCES IS
A
P
19
Q
WHEN A CALL IS DETERMINED TO BE A CONFIRMED DUPLICATE CALL THAT IS ALREADY IN THE CAD SCREEN, WHAT IS THE PROPER CLEARANCE FOR THAT CALL?
A
59.02
20
Q
WHAT INFORMATION CAN YOU FIND USING THE PHONE LIST FILE “ARTICLE”?
A
NCIC CODES FOR ITEMS WITH A SERIAL NUMBER
21
Q
WHERE CAN YOU FIND THE ROLODEX?
A
PORTAL
22
Q
SOMEONE CALLS IN CLAIMING TO BE A DEPUTY AND ASK FOR ANOTHER DEPUTY’S HOME NUMBER, WHAT SHOULD YOU DO?
A
VERIFY THE IDENTIFY OF THE REQUESTOR PRIOR TO GIVING THE INFO BY ASKING THEM TO CONFIRM THEIR OWN HOME NUMBER
23
Q
YOU NEED TO FIND THE GATE CODE FOR THE QUAIL RIDGE APARTMENTS. WHAT INDEX WOULD YOU SEARCH?
A
GATE
24
Q
YOU NEED TO FIND THE OWNER OF LIVESTOCK IN THE VAIL AREA. WHICH PHONE LIST FILE DATABASE WOULD YOU USE?
A
LIVESTOCK
25
CALLOUT INFORMATION FOR WHICH OF THE FOLLOWING IS AVAILABLE THROUGH SI?
HIGHWAY
SIGNS
SIGNAL
26
TRUE OR FALSE:
USING THE INTERPRETER SERVICE FOR A FOREIGN LANGUAGE SPEAKING CALLER ENSURES THAT EVERYONE GETS THE SAME ACCESS TO 911 AND HELPS COVER LIABILITY
TRUE
27
THE INTERPRETER SERVICE THAT PCSD COMMUNICATIOS USE IS:
LANGUAGE LINE
28
TRUE OR FALSE:
TELEPHONE AND VIDEO RELAY ARE OTHER RESOURCES AVAILABLE TO HEARING AND SPEECH IMPAIRED INDIVIDUALS.
TRUE
29
WHEN USING TTY, WHICH OF THE FOLLOWING INDICATES YOU ACKNOWLEDGE THE END OF THE CONVERSATION AND YOU ARE NOW HANGING UP?
SKSK
30
WHEN USING TTY, WHICH OF THE FOLLOWING MEANS IT'S THE OTHER PERSONS TURN TO COMMUNICATE?
GA
31
WHEN USING TTY, WHICH OF THE FOLLOWING INDICATES A QUESTION?
Q
32
TRUE OR FALSE:
THE AMERICANS WITH DISABILITIES ACT (ADA) REQUIRES ALL PSAPS TO PROVIDE DIRECT, EQUAL ACCESS TO THEIR SERVICES FOR PEOPLE WITH DISABILITIES THAT REQUIRE TH USE OF TTY.
TRUE
33
A TTY IS:
A DEVICE THAT ALLOWS DEAF, HARD OF HEARING OR SPEECH IMPAIRED TO COMMUNICATE USING THE TELEPHONE
USES TYPE/TEXT MESSAGES
USUALLY CONSISTS OF A KEYBOARD, DISPLAY SCREEN AND MODEM
34
WHAT ARE THE THREE WAYS TO IDENTIFY THAT YOU HAVE ANSWERED A TTY CALL?
1. ELECTRONIC BEEPING
2. RECORDED ANNOUCEMENT
3.SILENCE
35
TRUE OR FALSE:
ALL SILENT CALLS WILL BE CHALLENGED WITH THE TTY.
TRUE
36
ONCE IN YOUR TTY WINDOW IN VESTA, WHICH BUTTON WOULD YOU CLICK ON TO CHALLENGE A SILENT CALL OR RESPOND TO A TTY CALL?
DETECT TTY
37
TRUE OR FALSE:
YOU SHOULD ALWAYS REBID WIRELESS CALLS IN AN ATTEMPT TO GET PHASE 2 INFORMATION OR BETTER LOCATION INFORMATION.
TRUE
38
WHICH OF THE FOLLOWING IS NOT A CLASS OF SERVICE?
ESN
39
ON NON EMERGENCY LINES, WHAT TRANSFER METHOD ID USED WHEN YOU DO NOT NEED TO STAY ON THE LINE?
BLIND TRANSFER
40
TRUE OR FALSE:
YOU WILL NOT BE USING LOCAL HOLD ON 9-1-1 CALLS.
TRUE
41
HOW DO YOU ANSWER A RINGING 9-1-1 LINE USING THE GENOVATIONS KEYPAD?
PRIORITY ANSWER
42
IN VESTA, WHAT COLOR DO 9-1-1 LINES RING?
RED
43
TRUE OR FALSE:
AN ALERT ON THE PRIORITY ABANDONED CALLBACK BUTTON INDICATES A 9-1-1 CALL THAT DISCONNECTED FROM THE CALLERS END PRIOR TO BEING ANSWERED BY A CALL TAKER.
TRUE
44
COMMUNICATIONS GUIDELINES DICTATES A 9-1-1 LINE WILL BE ANSWERED
ASAP OR WITHIN 3 RINGS
45
THE PROPER ANSWERING PHRASE FOR 9-1-1 IS:
9-1-1, WHERE IS YOUR EMERGENCY?
46
TRUE OR FALSE:
YOU SHOULD NEVER PUT A RING DOWN LINE ON HOLD
TRUE
47
WHICH CLASS OF SERVICE IS ASSOCIATED WITH A CELL PHONE?
1. WPH1
2. WRLS
3. WPH2
48
TRUE OR FALSE:
THE CLASS OF SERVICE "RESD" IS ASSOCIATED WITH A LANDLINE.
TRUE
49
ALI (AUTOMATIC LOCATION INFORMATION) DISPLAYS CONTAIN WHAT INFORMATION?
1. CLASS OF SERVICE
2. PANI OR PSUEDO ANI
3. ADDRESS
50
ALI (AUTOMATIC LOCATION INFORMATION) DISPLAYS
CLASS OF SERVICE
PANI OR PSUEDO ANI
ADDRESS
51
TRUE OR FALSE:
THE PHONE NUMBER YOU WILL USE TO CALL BACK A 9-1-1 HANG UP WILL BE THE PANI
FALSE
52
WHICH IS NOT PART OF THE VERBIAGE USED WHEN YOU NEED TO PUT SOMEONE ON HOLD AFTER THEIR CALL IS INTIIALLY TRIAGED:
CALL BACK IF YOU ARE NOT REPORTING AN EMERGENCY
53
WHICH IS THE MOST IMPORTANT FACTOR TO CONSIDER PRIOR TO PLACING ANY CALLER ON HOLD?
DETERMINING IF THE CALL IS AN EMERGENCY OR NOT
54
TRUE OR FALSE:
WHEN QUICKLY TRIAGING PHONE LINES DURING HEAVY CALL LOADS. IT IS PERMISSIBLE TO SLIGHTLY DEVIATE FROM THE STANDARD ANSWERING PHRASE.
TRUE
55
THE PHONE LINE THAT HAS TOP PRIORITY IS
9-1-1
56
WHAT TYPE OF PHONE CALLS MIGHT YOU BE REQUIRED TO ANSWER AFTER HOURS ON THE PIMA COUNTY SERVICE LINES?
1. PACC
2. PARKS SERVICE
57
THE COMMUNICATION SECTION FALLS UNDER WHAT BUREAU?
SUPPORT BUREAU
58
THE START OF YOUR CHAIN OF COMMAND BEGIN WITH WHAT POSITION?
CLASS COUNSELOR
59
THE NAME OF THE SHERIFF OF PIMA COUNTY IS:
CHRIS NANOS
60
TRUE OR FALSE:
THE COMM MANAGER IS CECILIA OCHOA
TRUE
61
TRUE OR FALSE:
UNLESS CIRCUMSTANCES DICTATE, YOU WILL ALWAYS FOLLOW YOUR CHAIN OF COMMAND.
TRUE
62
TRAINEES MISSING MORE THAN HOW MANY CUMULATIVE HOURS OF THE BASIC COMMUNICATIONS TRAINING ACADEMY WILL BE GIVEN AN ATTENDANCE DISMISSAL FORM?
24
63
TRUE OR FALSE:
SUBSTANTIATED INCIDENTS OF DISHONESTY OR CHEATING BY A TRAINEE ARE GROUNDS FOR DISMISSAL FROM THE BCTA.
TRUE
64
EACH WEEKLY EXAM MUST BE PASSED WITH A MINIMUM SCORE OF WHAT?
80%
65
TRAINEES FAILING THEIR FIRST EXAM WILL BE PLACED ON WHAT KIND OF PROBATION?
ACADEMIC
66
TRUE OR FALSE:
IF A TRAINEE DISPLAYS A POOR ATTITUDE, LACK OF INITIATIVE OR ARRIVES LATE TO CLASS, IT WILL BE DOCUMENTED ON THAT TRAINEE'S PPR.
TRUE
67
STRESS CAN HAVE WHICH OF THE FOLLOWING EFFECTS ON YOUR BODY?
1. CHEST PAINS
2. HEADACHE
3. FATIGUE
68
A STATE OF MENTAL TENSION AND WORRY CAUSED BY PROBLEMS IN YOUR LIFE IS KNOWN AS?
STRESS
69
TRUE OR FALSE:
THE JOB OF A DISPATCHER INVOLVES THE NEED TO CONSTANTLY BE IN A MENTAL STATE OF "READY ALERT STATUS".
TRUE
70
WHICH IS NOT A COMMON EFFECT OF STRESS ON YOUR MOOD?
HAPPINESS
71
TRUE OR FALSE:
TAKING EMERGENCY CALLS IS CONSIDERED A COMMON STRESSOR FOR 9-1-1 DISPATCHERS.
TRUE
72
METHOD OF ASSISTING IN COPING WITH STRESS
EATING HEALTHY
CONTROLLING CATASTROPHIC THOUGHTS
TRYING TO GET THE SAME AMOUNT OF SLEEP EACH NIGH
73
TRUE OR FALSE:
ACTIVELY COPING WITH STRESS INVOLVES TAKING RESPONSIBILITY FOR ONE'S OWN LIFE AND ACTIONS INSTEAD OF FEELING AT THE MERCY OF FATE, CHANCE, LUCK OR DESTINY.
TRUE
74
WHICH OF THE FOLLOWING ARE AVAILABLE RESOURCES TO ASSIST IN HELPING OUT WITH STRESS MANAGEMENT?
1. EAP
2. PEER SUPPORT
3. AETNA RESOURCES FOR LIVING LINK
75
THE ACRONYM PSAP STANDS FOR:
PUBLIC SAFETY ANSWERING POINT
76
TRUE OR FALSE:
A PRIMARY PSAP RECEIVES THE INITIAL CALL FROM THE PUBLIC.
TRUE
77
WHAT TYPE OF PSAP IS PCSD?
PRIMARY
78
LIST ATLEAST 3 SECONDARY PSAPS WITHIN PIMA COUNTY
TPD, VECC, TAA, RFD, PCCPD, DMAFB PD
79
WHICH OF THE FOLLOWING IS A SYSTEM USED IN NORTH AMERICA THAT LINKS EMERGENCY CALLERS WITH APPROPRIATE PUBLIC RESOURCES
E911
80
LIST THE THREE BASIC DUTIES OF A 9-1-1 DISPATCHER?
1. GATHER INFORMATION
2. GET RID OF INFORMATION
3. GET ACKNOWLEDGMENT OF INFO
81
TRUE OR FALSE:
MOST 9-1-1 LAWSUITS ARE A RESULT OF NEGLIGENCE.
TRUE
82
THE SCOPE OF RESPONSIBILITY IS:
DOING WHAT YOU WERE HIRED AND TRAINED TO DO
83
TRUE OR FALSE:
IT IS PERMISSIBLE TO GIVE LEGAL ADVICE AS LONG AS YOU TELL THE CALLER YOU ARE NOT A TRAINED LAWYER?
FALSE
84
WHAT IS A COMMON LIABILITY ISSUE:
FAILING TO OBTAIN CORRECT LOCATIONS
85
TRUE OR FALSE:
LIABILITY IS SERIOUS ISSUE FOR 9-1-1 DISPATCHERS SINCE THE PUBLIC PERCEPTION IS THAT THEY WILL GET HELP WHEN THEY CALL 9-1-1.
TRUE
86
ACKNOWLEDGING ANOTHER PERSON'S EMOTIONAL HARDSHIPS AND PROVIDING COMFORT AND ASSURANCE IS WHAT?
SYMPATHY
87
TRUE OR FALSE:
OPEN ENDED QUESTIONS THAT ARE TYPICALLY ANSWERED WITH A "YES" OR "NO".
FALSE
88
MIRRORING BACK EMOTIONS THAT THE SPEAKER HAS COMMUNICATED IS REFERRED TO AS WHAT?
REFLECTING
89
A CALLER ON 9-1-1 CANNOT SPEAK FREELY. TO OBTAIN INFO WHAT TECHNIQUE WOULD BE MOST AFFECTIVE?
CLOSED ENDED QUESTIONS
90
TRUE OR FALSE:
SILENCE CAN BE AN EFFECTIVE TOOL IN HELPING SOMEONE EXPRESS THEMSELVES.
TRUE
91
GOOD CUSTOMER SERVICE CONSISTS OF:
1. ATTENTIVE LISTENING
2. TIMELY RESPONSES
3. ACCURACY
92
TRUE OR FALSE:
IT IS NOT CONSIDERED BAD CUSTOMER SERVICE IF YOU ARGUE W/SOMEONE WHO STARTED THE ARGUMENT FIRST.
FALSE
93
A CALLER HAS A QUESTION THAT YOU DON'T KNOW THE ANSWER TO. HOW IS THE BEST WAY TO HANDLE THIS?
TELL THE CALLER YOU DON'T KNOW THE ANSWER BUT YOU WILL TRY AND FIND IT OUT
94
TRUE OR FALSE:
BACKGROUND NOISE CAN INTERFERE WITH GOOD SERVICE.
TRUE
95
RESPONSE TO THE INCIDENT IS DESIRABLE, AND SMALL DELAY WILL NOT SIGNIFICANTLY HAMPER THE OUTCOME OF THE INCIDENT
PRIORITY 3
96
WHAT PRIORITY IS A INFORMATION REPORT OR INFORMATION FOR BROADCAST
PRIORITY 6
97
WHAT PRIORITY IS A REPORT WILL BE TAKEN BY PHONE BY TRC ASSIGNED TO THE COMMUNICATIONS UNIT
PRIORITY 8
98
SERIOUS INJURY HAS OCCURRED OR IS IMMINENT AND/OR A SERIOUS OFFENSE IS IN PROGRESS. IMMEDIATE RESPONSE BY A FIELD UNIT WILL CRUCIALLY AFFECT THE OUTCOME OF THE INCIDENT
PRIORITY 1
99
WHAT PRIORITY IS A REPORT WILL BE TAKEN BY PHONE
PRIORITY 5
100
WHERE A QUICK RESPONSE BY A FIELD UNIT WILL SIGNIFICANTLY AFFECT THE OUTCOME OF THE INCIDENT
PRIORITY 2
101
WHAT PRIORITY IS -
AN INTERNAL MESSAGE
PRIORITY 9
102
A DELAYED RESPONSE TO AN INCIDENT WILL NOT AFFECT THE OUTCOME OF THE INCIDENT
PRIORITY 4
103
ON SITE ACTIVITY
PRIORITY 7
104
IS IT PERMISSIBLE TO RUN A QUERY FOR PERSONAL USE?
NO IT IS NOT PERMISSIBLE TO RUN A QUERY FOR NON LAW ENFORCEMENT
105
THE NATIONAL CRIME INFORMATION SYSTEM (NCIC) IS A DIVISION OF :
FBI
106
TRUE OR FALSE:
ARTICLES, VEHICLES AND GUNS ARE DATABASES INCLUDED IN NCIC.
TRUE
107
NCIC STANDS FOR NATIONAL CRIME INFORMATION CENTER
TRUE
108
ACRONYM ACIC STANDS FOR
ARIZONA CRIME INFORMATION CENTER
109
ACJIS IS THE ACRONYM FOR WHAT?
ARIZONA CRIMINAL JUSTICE INFORMATION SYSTEM
110
ACJIS IS ADMINISTERED BY WHOM?
DPS
111
CALLERS IN CRISIS CAN BE:
1. ON EDGE
DISTRACTED
HAVE TROUBLE EXPRESSING THEMSELVES
112
TRUE OR FALSE:
DIFFICULT CALLERS MAY INCLUDE THOSE CALLERS WHO ARE IN SHOCK, ANGRY OR HYSTERICAL
TRUE
113
AN ACCEPTABLE METHOD OF HANDLING A HYSTERICAL CALLER IS:
FOR YOU TO STAY CALM, KEEP YOUR VOICE AND STEADY
114
TRUE OR FALSE:
A CALLER IN SHOCK REPORTING HORRIBLE THINGS MAY SOUND CALM.
TRUE
115
TRUE OR FALSE:
WHEN TAKING A CALL FROM A FOREIGN LANGUAGE SPEAKER YOU SHOULD ATTEMPT TO IDENTIFY THE LANGUAGE AND UTILIZE THE LANGUAGE INTERPRETER SERVICE
TRUE
116
WHEN DEALING WITH AN ANGRY CALLER YOU SHOULD:
REMAIN POLITE
117
A CALL WILL NOT TERMINATE IF :
1. THE CALLER IS STILL GIVING PERTINENT INFO
2. DISCONNECTING COULD BE DETRIMENTAL TO CITIZEN SAFETY
3. YOU HAVE NOT MADE EVERY ATTEMPT TO HANDLE THE ABUSIVE CALLER
118
PRIOR TO TERMINATING A PHONE CALL WITH AN ABUSIVE CALLER THE CALL TAKER WILL
ADVISE THE CALLER OF THE INTENT TO TERMINATE THE CALL
119
WHAT ORDER TO GATHER BASIC INFORMATION
WHERE
WHAT
WHO
WHEN
HOW
REPORTEE'S NUMBER
120
TRUE OR FALSE:
WHEN SELECTING A NATURE, YOU SHOULD CHOOSE A NATURE THAT BEST FITS THE SITUATION OF THE CALL?
TRUE
121
WHEN ASKING FOLLOW UP QUESTIONS, YOU SHOULD:
KEEP THE QUESTIONS RELEVANT TO THE SITUATION
122
WHAT NATURE IS RURAL METRO FIRE DEPT REQUESTS A DEPUTY RESPOND TO A FULLY ENGULFED VEHICLE FIRE. IT IS UNKNOWN IF ANYONE WAS INSIDE.
1070V (VEHICLE FIRE)
123
WHAT NATURE IS - CENTRAL ALARM IS REPORTING AN AUDIBLE ALARM AT A RESIDENCE
1090AR
124
REPORTEE STATES THEIR CAR STEREO WAS STOLEN FROM THEIR VEHICLE
C18 LARCENY
125
WHAT PRIORITY IS -
REPORTS OF SUBJECTS RIDING ATVS AROUND IN DESERT KICKING UP DUST
1094
126
A HIKER REPORTS FINDING A HUMAN SKULL IN THE DESERT
C900
127
REPORTEE STATING THERE IS A LARGE LOUD PARTY OCCURRING AT THE RESIDENCE ACROSS THE STREET
DTP
128
REPORTEE STATES SHE LOANED HER VEHICLE TO HER NEPHEW AND NOW HE'S REFUSING TO BRING IT BACK
EMBEZZLEMENT
129
WHAT NATURE IS A REPORTEE IS REQUESTING A DEPUTY TO STAND BY WHILE HE PICKS UP HIS KIDS FOR VISITATION FROM HIS EX WIFE
KTP
130
REPORTEE ADVISING SHE DROPPED HER TEN YEAR OLD DAUGHTER OFF AT SCHOOL THIS MORNING AND NOW SHE IS NOWHERE TO BE FOUND
MISSING CHILD
131
WHAT NATURE IS -
YOU ANSWER A CALL FROM A MALE WHO SAYS, "THERE IS A BOMB IN YOUR BUILDING" AND HANGS UPS
1089
132
REPORT OF MATTRESS IN THE MIDDLE OF THE ROADWAY
TRAFFIC HAZARD
133
REPORTEE CALLING FROM THE HOSPITAL, UNKNOWN SUSPECT HIT HIM MULTIPLE TIMES WITH A BASEBALL BAT
AWDW
134
REPORTEE HEARD ONE SHOT IN THE NEIGHBORHOOD POSSIBLY FROM THE NEXT STREET. NOTHING ELSE SEEN OR HEARD
SHOTS HEARD
135
REPORT OF A HOUSE FIRE
1070S
136
WHAT NATURE IS IT IF YOU ANSWER A 9-1-1 CALL FROM A CELL PHONE. NOTHING IS BEING SAID
911W OPENLINE
137
REPORTEE STATES HER UNCLE CALLED HER SAYING HE WAS LOST ON MT LEMMON
SEARCH
138
WHAT NATURE IS -REPORTEE STATES SHE JUST WITNESSED AN AUTO ACCIDENT, UNKNOWN IF ANYONE IS INJURED
1050
139
HONEWELL SECURITY REPORTING A SILENT ALARM AT A BUSINESS
1090SB
140
YOU RECEIVE A CALL FROM A CALLER WHO IS VERY UPSET SAYING SHE WANTS TO KILL HERSELF:
C1103 THREATS
141
REPORTEE STATING SOMEONE IS BREAKING INTO THE NEIGHBORS HOUSE ACROSS THE STREET:
C15 1031
142
REPORTEE SAYS HE AND HIS WIFE ARE ARGUING ABOUT THE BILLS. NO PHYSICAL VIOLENCE. HE JUST WANTS HER TO LEAVE
1016V
143
WHAT NATURE IS A REPORTEE CALLING 2230 HOURS, SHE IS HOME ALONE AND CAN HEAR SOMEONE WALKING AROUND OUTSIDE HER HOUSE:
1014
144
REPORT OF A MOTORIST WHO BYPASSED BARRICADES INTO A FLOODED WASH AND IS NOW STUCK IN THEIR VEHICLE
RIVER RESCUE
145
REPORT OF APROX TEN TEENAGED SUBJECTS ARGUING WITH EACH OTHER AT THE PARK. NO PHYSICAL VIOLENCE SEEN AT THIS POINT
1010 BREWING
146
TRUE OR FALSE:
ONE OF YOUR JOBS AS AN INTERIM NEGOTIATOR IS TO ATTEMPT TO BUILD A GOOD RAPPORT WITH THE HOSTAGE TAKER
TRUE
147
CALLER STATING SOMEONE JUST SHOT HER BROTHER IN THE FACE
SHOOTING
148
WHAT NATURE IS -
REPORT OF FOUR SUBJECTS HITTING AND KICKING ONE SUBJECT ON THE GROUND
C12 1031
149
THE CLERK AT THE CIRCLE K CALLING IN SAYING A MAN JUST PUT A KNIFE TO HER THROAT AND TOOK ALL THE MONEY IN THE REGISTER
C19
150
WHAT NATURE IS -
CALLER STATING THEY SEE A DEPUTY BEING ATTACKED AT A TRAFFIC STOP:
C999
151
REPORTEE STATES THERE ARE SEVERAL PEOPLE FIGHTING IN HER NEIGHBORS FRONT YARD:
1010
152
WHAT 3 TIMES ARE THE MOST DANGEROUS TIME PERIOD DURING A HOSTAGE CRISIS
1. TAKEOVER
2. SURRENDER
3. DURING TACTICAL ASSAULT
153
TRUE OR FALSE
AS THE INTERIM NEGOTIATOR, YOUR JOB IS TO GATHER INFO ABOUT THE HOSTAGE SITUATION
TRUE
154
LAW ENFORCEMENTS PRIMARY OBJECTIVE WHEN HANDLING A HOSTAGE SITUATION IS:
PRESERVATION OF LIFE
155
TRUE OR FALSE
A CALL TAKER SHOULD IMMEDIATELY ASK WHAT THE HOSTAGE TAKERS DEMANDS ARE
1. FALSE
156
WHAT THREE THINGS ARE NON NEGOTIABLE DURING HOSTAGE NEGOTIATIONS
1. ILLEGAL DRUGS
2. ALCOHOL
3. WEAPONS
4. EXCHANGING HOSTAGES
157
TRUE OR FALSE
ACTIVE LISTENING SKILLS ARE IMPORTANT DURING INTERIM NEGOTIATIONS?
TRUE
158
NAME THREE TYPES OF HOSTAGE SITUATIONS
1. MISCALCULATED ROBBERY
2. ESCALATING DOMESTIC CRISIS
3 . ESCALATING ROUTINE POLICE ENCOUNTER
159
REPORTEE ADVISING HER MOTHER JUST THREW A LAMP AND CUT HER ARM OPEN
1016P
160
YOU RECEIVE A 9-1-1 OPEN LINE, ALL YOU HEAR IS SOMEONE SCREAMING:
UNKNOWN PROBLEM
161
CHASE BANK SECURITY CALLING WITH A REPORT OF A SILENT HOLD UP ALARM FROM THE DRIVE THRU TELLER
1090SFH
162
COMMON RISK FACTOR FOR SUICIDE INCLUDE:
1. DEPRESSION
2. PRIOR SUICIDE ATTEMPTS
3. FAMILY HISTORY
163
A SUICIDAL INDIVIDUAL WITH A PLAN INPLACE, THE MEANS TO CARRY IT THROUGH, BUT THE METHOD REQUIRES TIME IS CONSIDERED:
A MODERATE LETHALITY RISK
164
A SUICIDAL INDIVIDUAL WITH NO PLAN, NO MEANS TO CARRY IT THROUGH, AND NO METHOD IS CONSIDERED:
A LOW LETHALITY RISK
165
WHAT IS A SUICIDAL INDIVIDUAL WHO HAS A PLAN IN PLACE, THE MEANS TO CARRY IT THROUGH AND THE METHOD OF CHOICE IS USUALLY ALWAYS FATAL:
A HIGH LETHALITY RISK
166
TRUE OR FALSE:
YOU SHOULD NOT ASK A CALLER WHO HAS EXPRESSED SUICIDAL THOUGHTS IF THEY ARE THINKING ABOUT KILLING THEMSELVES.
FALSE
167
IMPORTANT QUESTIONS TO ASK A SUICIDAL CALLER INCLUDE:
1. HOW WOULD YOU KILL YOURSELF?
2. DO YOU HAVE THE MEANS/ABILITY AVAILABLE TO YOU?
3. WHAT HAPPENED TODAY TO BRING YOU TO THIS DECISION?
168
WHEN SPEAKING WITH A SUICIDAL CALLER YOU SHOULD:
1. REMAIN CALM
2. HELP DEFINE
3. USE ACTIVE LISTENING SKILLS
169
TRUE OR FALSE:
WHEN SPEAKING WITH A SUICIDAL CALLER, YOU SHOULD NOT PROVOKE GUILT, JUDGE THE CALLER OR SHOW ANGER TOWARDS HIM OR HER.
TRUE
170
THE PLACE IN CAD WHERE OUR CAD COMMANDS ARE TYPED IS CALLED THE ________________.
COMMAND LINE
171
WHAT IS CAD USED FOR IS :
1. UTILIZED FOR LOGGING CALLS FOR SERVICE
2. USED FOR MAINTAINING DEPUTY STATUS
3. PART OF SPILLMAN SOFTWARE
172
TRUE OR FALSE:
THE "L" NUMBER IN CAD IS THE SAME AS THE CASE NUMBER
FALSE
173
IN CAD, THE COLOR GREEN IS REFLECTIVE OF WHAT STATUS?
AVAILABLE OR RCVD
174
IN CAD, THE COLOR BLUE IS REFLECTIVE OF WHAT STATUS?
BUSY OR ON SCENE
175
IN CAD, THE COLOR YELLOW IS REFLECTIVE OF WHAT STATUS?
EN ROUTE
176
USING TODAY'S DATE AND THE CALL NUMBER 123, CREATE A PCSD CASE NUMBER.
230802123
177
USING THE CURRENT YEAR, MONTH AND THE CALL NUMBER 456, CREATE A SAHUARITA POLICE DEPT CASE NUMBER.
S23080456
178
THE "ACCEPT" KEY - ACCEPTS AND SENDS INFORMATION TO THE SYSTEM
F3
179
THE "RECALL" KEY - RECALLS INFORMATION LAST ENTERED INTO THE COMMAND LINE
F9
180
THE "END" KEY - MOVES THE CURSOR TO THE END OF A LINE OR FIELD. MOVES YOU TO THE LAST RECORD IN A TABLE OR SELECTION
F8
181
THE "LOOK UP" KEY - EXPANDS THE EDITOR WHEN WRITING A NARRATIVE OR DISPLAYS A DROP DOWN MENU WHENEVER AVAILABLE
F2
182
THE "CLEAR" KEY - CLEARS A FIELD YOU ARE CURRENTLY IN OF ALL DATA
F10
183
THE "BEGIN" KEY - SENDS THE CURSOR TO THE BEGINNING OF A LINE OR FIELD. ALSO TAKES YOU BACK TO THE FIRST RECORD IN A TABLE, SET OR FIRST LINE
F7
184
THE "GO TO" KEY - NUMBERS THE FIELDS TO ALLOW YOU TO GO DIRECTLY WHERE YOU NEED
F5
185
TIME AND DATE STAMP - ENTERS THE TIME AND DATE
F6
186
ADD COMMENTS TO A SPECIFIC CALL:
CC
187
VIEW ONLY THE NARRATIVE FIELD FOR A SPECIFIC ACTIVE CALL:
VI
188
ADD A NEW CALL:
AC
189
DISPATCH UNITS TO A SPECIFIC CALL:
DC
190
VIEW INFORMATION OF A SPECIFIC CALL:
CI
191
MODIFY A SPECIFIC CALL:
MC
192
GO TO THE UNIT INFORMATION TABLE:
UI
193
UPDATE A UNITS ASSIGNED ZONE:
UZ
194
VIEW THE ENTIRE RADIO LOG HISTORY OF ANY ACTIVE CALL OR ANY UNIT:
RH
195
TRUE OR FALSE:
VEHICLE REGISTRATION IS MAINTAINED BY MVD
TRUE
196
INFORMATION AVAILALBE THROUGH A REGISTRATION QUERY USUALLY DOES NOT INCLUDE THE FOLLOWING:
VEHICLE COLOR
(COLOR CAN CHANGE)
IT INCLUDES YEAR, RO AND VIN
197
WHICH CAD COMMAND ALLOWS OU TO RUN A VEHICLE REGISTRATION QUERY BY VIN?
RQV
198
USING YOUR RADIO DESIGNATOR, WRITE THE PROPER FORMAT FOR RUNNING A VEHICLE REGISTRATION QUERY USING THE PLACE ABCD123 AND THE STATE IS CA:
RQ RD ABCD123 CA
199
A "STATUS" RETURN ON A VEHICLE REGISTRATION QUERY INCLUDES THE FOLLOWING;
1. LICENSE PLATE
2. STATUS
3. YEAR
200
A "FULL" RETURN ON VEHICLE DOES NOT INCLUDE THE FOLLOWING:
PERSONAL DESCRIPTORS
201
TRUE OR FALSE:
USING THE APPROPRIATE CAD COMMAND TO QUERY A VEHICLE BY VIN CHECKS BOTH MVD AND ACJIS DATABASES?
TRUE
202
TRUE OR FALSE:
IF YOU RECEIVE A "NO RECORD FOUND" RESPONSE WHEN RUNNING A LICENSE PLATE QUERY, YOU SHOULD ADVISE THE DEPUTY AND EXPECT THE DEPUTY TO REQUEST A DIFFERENT QUERY
TRUE
203
USING YOUR DESIGNATOR, WRITE THE PROPER FORMAT FOR RUNNING A DRIVER'S LICENSE QUERY USING THE NAME OF SCOTT SUMMERS AND THE DATE OF BIRTH NOVEMBER 22, 1970:
DQA RD SUMMERS, SCOTT 112270
204
WHAT INFORMATION IS NOT AVAILABLE THROUGH A DRIVER'S LICENSE QUERY?
LICENSE PLATE
205
USING THE APPROPRIATE COMMAND TO RUN A DRIVER'S LICENSE QUERY BY NAME, WILL FORWARD THE QUERY TO WHICH DATABASES?
1.MVD
2. ACIC
3. NCIC
206
WHICH CAD COMMAND ALLOWS YOU TO RUN A DRIVER'S LICENSE QUERY BY NAME?
DQA
207
TRUE OR FALSE:
USING THE COMMAND DQL TO RUN A QUERY WILL ALSO AUTOMATICALLY GIVE YOU A 1029 RETURN
FALSE
208
WHEN RUNNING A QUERY, YOUR RETURNS WILL COME BACK IN :
SPILLMAN MESSAGE CENTER
209
TRUE OR FALSE:
A "STATUS" RETURN INCLUDES THE STATUS OF A DRIVER'S LICENSE, RESTRICTIONS AND MAJOR PRIORS.
TRUE
210
A DQL RUNS WHAT TYPE OF QUERY?
DRIVER'S LICENSE BY OLN
211
A "FULL" RETURN INCLUDES WHICH OF THE FOLLOWING INFORMATION?
1. OLN OR SSN
2. PHYSICAL DESCRIPTORS
3. ADDRESS
212
WHAT IS HIBOW? DO NOT USE THE NUMERICAL IDENTIFIER
HISPANIC
INDIAN
BLACK
ORIENTAL (ASIAN)
WHITE
213
WHAT DOES EACH LETTER IN "CYMBALS" STAND FOR?
COLOR, YEAR, MAKE/MODEL, BODY, ADD INFO, LICENSE PLATE, STATE
214
DESCRIPTOR IN ORDER:
RACE
GENDER
AGE
HEIGHT
WEIGHT
HAIR COLOR
EYE COLOR
CLOTHING DESCRIPTIONS (TOP TO BOTTOM, OUTSIDE TO INSIDE)
215
TRUE OR FALSE:
IT'S IMPORTANT FOR A 9-1-1 DISPATCHER TO HAVE AN UNDERSTANDING OF MENTAL IMPAIRMENTS BECAUSE YOU ARE THE FIRST POINT OF CONTACT WITH THE PUBLIC.
TRUE
216
TRUE OR FALSE:
UNDERSTANDING MENTAL AND DEVELOPEMENTAL IMPAIRMENTS CAN HELP ASSIST YOU IN EFFECTIVELY GATHERING INFORMATION FROM AN IMPAIRED CALLER.
TRUE
217
WHICH IS NOT A FREQUENTLY DIAGNOSED MENTAL ILLNESS COVERED IN YOUR MENTALLY IMPAIRED CALLERS SECTION:
OBSESSIVE COMPULSIVE DISORDER
218
FREQUENTLY DIAGNOSED DEVELOPMENTAL DISABILITIES INCLUDE:
1. AUTISM
2. MENTAL RETARDATION
3. TBI
219
TRUE OR FALSE:
ASKING SOMEONE WITH A MENTAL IMPAIRMENT IIF THEY HAVE A CASE MANAGER IS NOT A HELPFUL QUESTION.
FALSE
220
TRUE OR FALSE:
YOU SHOULD RECOGNIZE AND ADJUST FOR EMOTIONAL AND COGNITIVE COMMUNICATIONS CONSTRAINTS.
TRUE
221
WHICH DOES NOT ENHANCE COMMUNICATION?
INDIFFERENCE
222
TRUE OR FALSE:
YOU SHOULD NEVER ASSUME THAT A CHILD DOES NOT HAVE AN EMERGENCY.
TRUE
223
KNOWING THE AGE OF THE CHILD YOU ARE SPEAKING WITH CAN PROVIDE INSIGHT INTO THEIR:
1. SPEECH CAPABILITIES
2. COMPREHENSION CAPABILITIES
3. PHYSICAL CAPABILTIES
224
WHEN SPEAKING WITH A CHILD CALLER YOU SHOULD AVOID WHAT?
USING JARGON
225
TRUE OR FALSE:
REPETITIVE PERSISTENCE IS AN EFFECTIVE COMMUNICATIONS TECHNIQUE TO USE WITH CHILD CALLER.
TRUE
226
WHEN GIVING INSTRUCTIONS TO A CHILD CALLER YOU SHOULD:
1 ASK ONE SIMPLE QUESTION AT A TIME
2. REPHRASE AS OFTEN AS NECESSARY
3. CONTINUALLY CLARIFY YOUR UNDERSTANDING OF THE CHILD'S RESPONSE
227
TRUE OR FALSE:
UPON DISCOVERING YOUR CALLER IS A CHILD, YOU SHOULD INSIST ON SPEAKING WITH AN ADULT IMMEDIATELY.
FALSE
228
WHEN YOUR 9-1-1 CALLER IS A CHILD YOU SHOULD:
1. LISTEN FIRST
2. BE PATIENT AND CALM, WATCH YOUR TONE OF VOICE
3. ASK FOR AN ADULT OR WHOEVER IS IN CHARGE IF POSSIBLE
229
TRUE OR FALSE:
WHEN SPEAKING WITH A CHILD CALLER, YOU SHOULD NOT GIVE THE CHILD MULTIPLE INSTRUCTIONS AT ONCE.
TRUE
230
A REQUEST TO DETERMINE IF AN ITEM HAS BEEN ENTERED LOST OR STOLEN BY A LAW ENFORCEMENT AGENCY IS A:
QUERY
231
A REQUEST TO THE RECORD HOLDER TO VERIFY THAT THE HIT RECORD IS STILL VALID AND THAT THE ITEM IS STILL OUTSTANDING IS:
CONFIRMATION
232
THE MESSAGE KEY TO QUERY AN ARTICLE IS;
ACQA
233
THE MESSAGE KEY TO QUERY A GUN IS:
ACQG
234
THE MASK USED FOR CONFIRMATION REQUEST IS;
NYLQ
235
TRUE OR FALSE:
A LOCATE IS A NOTIFICATION TO THE ORGINATING AGENCY THAT A WANTED ITEM HAS BEEN RECOVERED AND THE RECORD CAN BE REMOVED.
TRUE
236
THE MESSAGE KEY USED TO LOCATE A WANTED PERSON IS:
ACLW
237
TRUE OR FALSE:
THE "KQ" MESSAGE KEY IS USED TO OBTAIN DRIVING HISTORY, WHILE THE "RNQ" MESSAGE KEY IS USED TO OBTAIN VEHICLES REGISTERED TO AN INDIVIDUAL.
TRUE
238
WHAT IS THE NINE CHARACTER ALPHANUMERIC ORI FOR PCSD?
AZ0100000
239
WHAT NETWORK PROVIDES THE COMMUNICATIONS LINK FOR CRIMINAL JUSTICE AGENCIES NATIONWIDE?
NLETS
240
NLETS MESSAGE HEADER
MSG/NLETS, CAL0345010.
C0068 AZ0100000 10202014
LOS ANGELES POLICE DEPARTMENT
241
TRUE OR FALSE:
YOU CAN SEND RETIREMENT PARTY ANNOUCEMENTS THROUGH NLETS.
FALSE
242
WHAT NETWORK PROVIDES THE COMMUNICATIONS LINK FOR CRIMINAL LIK FOR JUSTICE AGENCIES WITHIN THE STATE OF ARIZONA?
ALETS
243
ALETS MESSAGE HEADER
MSG/01003000.
C1246 01000000 10202014
TUCSON POLICE DEPARTMENT
244
WHAT WOULD YOU TYPE ON THE COMMAND LINE TO BRING UP THE MESSAGE MASK?
MSG
245
TRUE OR FALSE:
YOU MUST GET AUTHORIZATION FROM A SERGEANT PRIOR TO SENDING AN AP MESSAGE.
FALSE
246
NORTH 100 BLOCK
SNYDER 4800 N
ORANGE GROVE 6400 N
INA 7200 N
TANGERINE 12000 N
247
SOUTH 100 BLOCK
DREXEL 5700 S
VALENCIA 6500S
PIMA MINE 13700 S
248
LIST THE 6 ADJOINING COUNTIES TO PIMA COUNTY
COCHISE, GRAHAM, MARICOPA, PINAL, SANTA CRUZ, YUMA
249
NAME OF THE MOUNTAIN RANGE TO THE WEST OF THE TUCSON METRO AREA IS:
TUCSON MOUNTAINS
250
EAST 100 BLOCKS
CAMPBELL 1900 E
HOUGHTON 10300E
WENTWORTH 12700 E
251
WEST 100 BLOCKS
ORACLE 400 W
LA CHOLLA 2100 W
SANDARIO 11800 W
252
THE NAME OF THE MOUNTAIN RANGE TO THE NORTH OF THE TUCSON METRO AREA IS:
SANTA CATALINA MTNS
253
THE NAME OF THE MOUNTAIN RANGE TO THE SOUTH OF THE TUCSON METRO AREA:
SANTA RITA MOUNTAINS
254
ZERO POINTS
1. BROADWAY AND STONE
2. HOUGHTON AND SAHUARITA
3. ESPERANZA AND I19
255
NAME THE DISTRICTS AND THE AMOUNT OF PATROL BEATS PER DISTRICT.
FOOTHILLS DISTRICT - 5
SAN XAVIER - 3
RINCON - 3
GREEN VALLEY 3
VAIL - 3
CATALINA- 1
TUCSON MTN -2
256
DETERMINE THE SIDE OF THE STREET EACH ADDRESS IS ON:
1. 254 E INA RD SOUTH
2. 24499 E SHAWNEE ST NORTH
3. 4105 E HELENA STRAV NORTH
4. 9753 W SKY BLUE DR SOUTH
257
THE NAME OF THE MOUNTAIN RANGE TO THE EAST OF THE TUCSON METRO AREA IS:
RINCON MOUNTAINS
258
A STATEWIDE ATL WILL BE CREATED IF A VEHICLE WAS TAKEN WITHIN THE PAST:
24 HOURS
259
TRUE OR FALSE:
WHEN TAKING A C1803 CALL, YOU SHOULD ALWAYS RUN THE PLATE TO VERIFY THAT THE VEHICLE WASN'T REPOSSESSED OR STORED.
TRUE
260
THE CORRECT HEADER FOR A STATEWIDE ATL IS:
LE
261
IF A REPORTEE CALLS IN TO REPORT THEIR VEHICLE STOLEN AND DOESN'T KNOW THEIR LICENSE PLATE YOU SHOULD:
RUN AN RNQ
262
TRUE OR FALSE:
AS A CALL TAKER, YOU WILL HANDLE EMBEZZLED VEHICLES WITH THE SAME PROCESS AS C1803'S
FALSE
263
AS PART OF THE C1803 PROCESS YOU SHOULD:
1. CREATE AND SEND A STATEWIDE ATL
2. CREATE A CAD ATL AND IMPORTED THE SENT ATL
3. ADD AN INVOLVEMENT IN LAW FOR THE CAD ATL
264
TRUE OR FALSE:
AS PART OF THE C1803 PROCESS YOU WILL ADD THE C1803 VEHICLE INFORMATION TO THE PRIORITY HOT SHEET.
TRUE
265
TRUE AND FALSE:
UNDER NO CIRCUMSTANCES SHOULD A PERSON OTHER THAN THE REGISTERED OWNER BE ALLOWED TO MAKE A REPORT OF A C1803.
FALSE
266
ASSOCIATED INFORMATION IN A TABLE IS REFERRED TO AS:
INVOLVEMENTS
267
WHAT DATABASE WILL YOU USE TO FIND A MESSAGE THAT WAS ENTERED FOR A DEPUTY?
CALLS TABLE
268
WHAT SYMBOL ACTS AS A SUBSTITUTE FOR MULTIPLE CHARACTERS?
ASTERISK *
269
WHAT SYMBOL ACTS AS A SUBSTITUTE FOR A SINGLE CHARACTER?
QUESTION MARK ?
270
TRUE OR FALSE:
ACJIS RULES DON'T APPLY TO THE SPILLMAN DATABASES AND MAY BE QUERIED FOR PERSONAL USE.
FALSE
271
WHO ADMINISTERS THE SPILLMAN DATABASE?
PCSD
272
WHICH DATABASE WILL SEARCH USING A CASE NUMBER?
LAW TABLE
273
YOU HAVE BEEN PROVIDED WITH ONLY A DATE OF BIRTH AND PARTIAL LAST NAME OF AN INDIVIDUAL, IN WHAT TABLE WOULD YOU SEARCH:
NAMES TABLE
274
THE VEHICLE TABLE CAN BE SEARCHED USING WHAT TYPE OF INFORMATION:
1.VIN
2. LICENSE PLATE
3. VEHICLE COLOR
275
WHAT IS NOT ONE OF THE DISPATCHERS' RESPONSIBILITIES?
ENSURING THERE IS ENOUGH FIELD UNITS
276
TRUE OR FALSE:
A DISPATCHER MUST HAVE THE ABILITY TO QUICKLY ADAPT AND BE WILLING, ON OCCASION, TO VIOLATE PROCEDURE TO GET THE JOB DONE.
FALSE
277
ON THE CAD SCREEN, A STATUS WILL TURN RED FOR 3 REASONS:
1. ON A DEPUTY STATUS WHEN THE TIME HAS ELAPSED FOR A CODE 20
2. ON THE CALL STATUS IF THE DESIGNATED TIME FOR DISPATCH HAS EXPIRED
3. WHEN NEW INFO HAS BEEN ADDED TO A CALL
278
IN CAD, A DISPATCHER IS REQURIED TO:
MAINTAIN OFFICER STATUS IN THE RADIO LOG,
DISPLAY DISPATCHED CALLS,
DISPLAY INCOMING CALLS
279
IN ADDITION TO TRAFFIC STOPS, WHAT INFORMATION WILL BE NOTED IN A DEPUTY'S RADIO LOG?
ASSIGNED CALLS
ON SITE CALLS
OTHER CHECK OUTS
280
WHICH OF THE FOLLOWING CORRECTLY REFLECTS THE STATUS OF A UNIT ON A TRAFFIC STOP?
TS 24 ABC123. VALENCIA & CARDINAL
281
IN MINUTES HOW OFTEN ARE CODE 20'S CONDUCTED ON:
PERIODIC CHECK
TRAFFIC STOPS
ROUTINE CHECKS
PRIORITY CALLS
PERIODIC CHECK 10 minutes
TRAFFIC STOPS 10 MINUTES
ROUTINE CHECKS 60 MINUTES
PRIORITY CALLS 10 MINS
282
IF YOU CONDUCT A ROUTINE CODE 20 ON A UNIT AND THEY DO NOT RESPOND, YOU SHOULD:
CALL THE UNIT AGAIN
283
WHEN A UNIT DOESN'T RESPOND ON A ROUTINE CODE 20, YOU WILL LOG AN "NR" TO THEIR RADIO LOG INDICATING NO RESPONSE. YOU WILL ALSO NEED TO SET A TIMER. HOW LONG WILL YOU SET THAT TIME FOR:
2 MINUTES
284
USING THE RADIO DESIGNATOR 456, WRITE THE CORRECT FORMAT FOR SETTING A TIMER.
TI U 456 2
285
IF A UNIT ON A TRAFFIC STOP DOESN'T ANSWER A CODE 20 AFTER BEING CALLED TWICE, WHAT IS THE FIRST THING YOU WILL DO?
IMMEDIATELY START A 1078
286
A UNIT NO ASSIGNED TO YOUR TALK GROUP KEYS UP AND ASKS FOR A 1078 AT A SPECIFIC LOCATION COVERED BY YOUR TALK GROUP, YOU SHOULD:
START THE UNIT BACK UP TO THE REQUESTED LOCATION
287
WHEN A UNIT DOESN'T RESPOND ON A ROUTINE CODE 20, YOU WILL LOG AN "NR" TO THEIR RADIO LOG INDICATING NO REPONSE. YOU WILL NEED TO SET A TIMER. HOW LONG WILL YOU SET THE TIMER FOR?
2 MINUTES
288
USING THE DESIGNATOR 456, WRITE THE CORRECT FORMAT FOR SETTING A TIMER.
TI U 456 2
289
IF A UNIT ON A TRAFFIC STOP DOESN'T ANSWER A CODE 20 AFTER BEING CALLED TWICE, WHAT IS THE FIRST THING YOU WILL DO?
IMMEDIATELY START A 1078
290
A UNIT NOT ASSIGNED TO YOUR TALK GROUP KEYS UP AND ASKS FOR A 1078 AT A SPECIFIC LOCATION COVERED BY YOUR TALK GROUP, YOU SHOULD:
START THE UNIT BACK UP TO THE REQUESTED LOCATION
291
WHEN TRANSMITTING OVER THE RADIO, IT IS IMPORTANT TO:
3 THINGS
1.SPEAK CLEARLY & ENUNCIATE
2.REMAIN CALM
3.NOT SOUND ANGRY, SARCASTIC, EXCESSSIVELY CHEERFUL OR TOO MONOTONE
292
TRUE OR FALSE:
IT IS PERMISSIBLE TO USE OBSCENITIES OVER THE AIR AS LONG AS YOU ARE RELAYING A DIRECT QUOTE.
FALSE
293
TRUE OR FALSE:
USING PHONECTICS, WHEN POSSIBLE, ALLOWS BETTER UNDERSTANDING OF INFORMATION.
TRUE
294
WHEN BROADCASTING LENGTHY TRANSMISSIONS YOU SHOULD:
UN KEY ABOUT EVERY 10 SECONDS TO ALLOW EMERGENCY TRANSMISSIONS TO INTERJECT
295
WHEN CALLING A U. NIT, YOU SHOULD:
1. USE THE UNIT'S RADIO DESIGNATOR
2 USE THE CORRECT IDENTIFIER IF THEY HAVE ONE (SIERRA, SAM, DELTA)
296
A UNIT HAS GIVE YOU 10-27 INFORMATION TO RUN. THE TRANSMISSION BECAME 10-1 AND YOU COPIED EVERYTHING BUT THE DATE OF BIRTH. YOU SHOULD:
HAVE THE UNIT 10-9 THE DOB ONLY
297
TRUE OR FALSE:
THE TIME IS GIVEN AFTER A TRANSMISSION AS A MEANS OF ACKNOWLEDGEMENT OR TO CLEAR THE AIR.
TRUE
298
THE DISPATCHER IS:
1. RESPONSIBLE FOR ALL UNITS ON THEIR TALK GROUP
2. NOT RESPONSIBLE FOR MONITORING SECONDARY TALK GROUP (SOUTH 2, EAST 2)
3. REQUIRED TO ANSWER EVERY RADIO TRANSMISSION
299
TRUE OR FALSE:
DISPATCHERS ASSIGNED TO THE "ED" POSITION ARE RESPONSIBLE FOR ANSWERING ALL INCOMING PHONE LINES WHILE GIVING BREAKS.
FALSE
300
YOU WILL SAY "BREAK" IN BETWEEN WHAT SEQUENCE OF NUMBERS?
998 AND 999
301
TRUE OR FALSE:
YOU MAY GIVE SPECIFIC INFORMATION OVER THE AIR CONCERNING A COMMUNICABLE DISEASE AS LONG AS IT'S IN THE INTEREST OF OFFICER SAFETY.
FALSE
302
WHICH OF THE FOLLOWING ARE CONSIDERED, "SUPERFLUOUS" RADIO VERBIAG AND SHOULD NOT BE USED IN RADIO TRANSMISSIONS?
THANK YOU, YOU'RE WELCOME,
10-4
303
TRUE OR FALSE:
AS A DISPATCHER, IT IS IMPORTANT TO UNDERSTAND THAT YOUR ACTIONS CAN BE A CONTRIBUTING FACTOR TO THE OUTCOME OF AN INCIDENT.
TRUE
304
TRUE OR FALSE:
YOUR ROLE AS A DISPATCHER INCLUDES BEING A SUPPORT SYSTEM FOR THE FIELD UNITS.
TRUE
305
TRUE OR FALSE:
SUICIDAL SUBJECTS ARE NOT AMONG COMMON RISK FACTORS FACED BY LAW ENFORCEMENT.
FALSE
306
THINGS TO REMEMBER IN THE ROLE YOU PLAY IN OFFICER SAFETY INCLUDE:
1. ASK PERTINENT AND OFFICER SAFETY RELATED QUESTIONS
2. ADD PERTINENT INFORMATION TO CALLS
3. STAY AWARE OF UNITS AND WORKING CALLS ON YOUR TALK GROUP
307
TRUE OR FALSE:
TIMELY DISSEMINATION OF SUSPECT INFORMATION TO INCLUDE DESCRIPTIONS IS IMPORTANT.
TRUE
308
WHICH OF THE FOLLOW ARE INCLUDED IN RISKS LAW ENFORCEMENT OFFICERS FACE?
TRAFFIC STOPS,
PURSUITS, SEARCH WARRANTS
309
WHICH OF THE FOLLO
310
WHICH OF THE FOLLO
311
TRUE OR FALSE:
KNOWING YOUR NATURES AND PRIORITIES ISN'T VITAL, RESPONDING UNITS SHOULD BE ABLE TO EVENTUALLY FIGURE OUT WHAT THEY ARE RESPONDING TO.
FALSE
312
PRIORITY ONES CALLS SHOULD BE DISPATCHED WITHIN
2 MINUTES OR INPUT
313
PRIORITY TWO CALLS WILL BE DISPATCHED WITHIN
4 MINUTES
314
PRIORITY THREE CALLS WILL BE DISPATCHED WITHIN:
8 MINUTES
315
PRIORITY FOUR AND ALL OTHERS WILL BE DISPATCHED WITHIN:
20 MINUTES
316
IF A CALL IS UNABLE TO BE HANDLED WITHIN THE PRESCRIBED TIME, WHO SHOULD BE THE FIRST PERSON YOU NOTIFY AS SOON AS POSSIBLE
THE FIELD SUPERVISOR
317
WHEN DISPATCHING A CALL, YOU WILL THE UNIT FOLLOWED BY THE VERBIAGE, "copy nature". WHEN THE UNIT ANSWERS IN THE AFFIRMATIVE, YOU WILL BROADCAST THE FULL DISPATCH INFORMATION. FOR THE FOLLOWING SECTION, FILL IN THE CORRECT ORDER TO INFORMATION FOR THE FULL DISPATCH OF A CALL:
CALL #
NATURE
ADDRESS 2 WAYS& CORD
10-17
NARRATIVE
CALL #
TIME STAMP RECEIVED
318
TRUE OR FALSE:
WHEN A UNIT IS BEING DISPATCHED TO A SECONDARY LOCATION, THE DISPATCHER WILL ALSO BROADCAST THE LOCATION OF THE 10-45 AS PART OF THE DISPATCH.
TRUE
319
TRUE OR FALSE:
THE EXCEPTION IN DISPATCHING SUPPEMENTAL CALLS IS THAT THE DISPATCHER WILL RELAY THE ORIGINAL CALL NUMBER AND CLEARANCE INSTEAD OF THE AUTO GENERATED CAD OCA FOR THE DAY
TRUE
320
WHAT DOES NORTH 1 COVER?
FOOTHILLS, CATALINA AND TUCSON MTN
321
EAST 1 COVERS?
RINCON AND VAIL
322
SAN XAVIER IS HANDLED BY WHAT TALK GROUP
WEST 1
323
GREEN VALLEY DISTRICT, SAHUARITA PD AND THE HOME BUTTON ARE PART OF WHAT TALK GROUP
SOUTH
324
TRUE OR FALSE:
YOU CAN FIND THE PRIORITY ALERT TONES, GENERAL TRANSMIT AND END EMERGENCY ALERT TONES ON THE TOOLBAR
TRUE
325
YOU KNOW YOUR PRIMARY TALKGROUP IS SELECTED BY THE WHITE BACKGROUND AND WHAT COLOR BORERL
GREEN
326
YOU CAN TRANSMIT BY USING YOUR HEADSET BUTTON, WHAT OTHER METHOD OF TRANSMITTING CAN YOU USE:
BOOM MIC, FOOT PEDAL GENERAL TRANSMIT BUTTON ON THE TOOL BAR
327
TRUE OR FALSE:
PATCHING CAN LINK MULTIPLE TALK GROUPS TOGETHER SO THAT EVERYONE CAN RECEIVE AND TRANSMIT TO EACH OTHER.
TRUE
328
TRUE OR FALSE:
THE LAW ENFORCEMENT INTERGROP TALKGROUPS ALLOWS ALL AGENCIES AND USER ON THE PCWIN SYSTEM TO COMMUNICATE WITH EACH OTHER.
FALSE
329
AFTER GIVING THEIR DESIGNATOR, WHAT WILL A UNIT SAY THAT INDICATES THEY ARE PULLING A TRAFFIC STOP?
TRAFFIC
330
TRUE OR FALSE:
THE MOST CRUCIAL PIECE OF INFORMATION TO COPY WHEN A UNIT CONDUCTS A TRAFFIC STOP IS LOCATION.
TRUE
331
A DEPUTY OFTEN COMES UPON A SITUATION OUT IN THE FIELD THAT REQUIRE DOCUMENTATION AND THE REQUEST FOR A CALL NUMBER. THESE SITUATIONS ARE REFERRED TO AS?
ON SITE CALLS
332
TRUE OR FALSE:
AFTER THE DISPATCHER BROADCASTS AN ATL, THE ACTIONS TAKEN WITH THE ATL SHOULD BE PROPERLY NOTED IN THE NARRATIVE.
TRUE
333
WHEN ADVISED BY A FIELD SUPERVISOR TO SEND A CALL TO TRC YOU WILL DO WHICH OF THE FOLLOWING:
MODIFY THE PRIORITY TO AN 8 ADD A T TO THE END OF THE ZONE AND THEN NOTE IN THE CALL THE DIRECTIVE OF THE FIELD OFFICER
334
USING THE "L " NUMBER 45L WRITE IN THE CORRECT FORMAT WHEN UNDISPATCHING A CALL:
RU 45L -
335
WHAT STATEMENT WILL A K9 HANDLER SAY THAT THE DISPATCHER WILL HAVE TO REPEAT WHEN THEIR DOG IS OUT OF THE VEHICLE ON A SEARCH?
K9 DEPLOYED
336
TRUE OR FALSE:
PRIOR TO THE AIR UNIT SWITCHING TO A TALK GROUP WHERE THEY ARE NEEDED, YOU SHOULD GIVE THEM THE LOCATION THEY ARE RESPONDING TO.
TRUE
337
THE REQ COMMAND:
IS USED TO LOG A REQUEST FOR ANY SUPPORT UNIT OR RESOURCE, SETS A 3 MINUTE TIMER THAT CHANGES A DEPUTY STATUS TO RED. SERVES AS A REMINDER TO THE DISPATCHER TO COMPLETE A REQUEST
338
WHICH COMMAND INDICATES YOU HAVE COMPLETED YOUR REQUEST/TASK?
COM
339
TRUE OR FALSE:
IF YOU HAVE A UNIT AT A SECONDARY LOCATION AND YOU USE THE REQ/COM COMMANDS, YOU MUST RETYPE THAT LOCATION AFTER NOTING YOUR COMPLETED TASK?
TRUE
340
PRIOR TO GIVING BACK ANY HIT OR 10-88, YOU WILL USE WHICH CODE TO VERIFY THAT IT IS SAFE FOR THE DEPUTY TO RECEIVE THAT HIT INFORMATION:
CODE 10
341
AS SOON AS POSSIBLE YOU WILL ALSO START
BACK UP UNIT
342
AFTER TEH DEPUTY ADVISES THEY ARE ABLE TO RECEIVE 10-88 INFORMATION, THE DISPATCHER WILL GIVE THE FOLLOWIG:
10-88 TYPE AND REFERENCE, THE FULL NAME ON THE 10-88 AND THE DATE OF BIRTH ON THE 10-88
343
TRUE OR FALSE:
IT IS PERMISSIBLE FOR THE DISPATCHER TO ASK A DEPUTY IF THEY WOULD LIKE DESCRIPTORS OF THE 10-88 SUBJECT
TRUE
344
TRUE OR FALSE:
DESCRIPTORS INCLUDE ANYTHING THE 10-88 PROVIDES INCLUDING PHYSICAL DESCRIPTORS, SSN, SCARS, MARKS AND TATTOOS
TRUE
345
WHO IS RESPONSIBLE FOR DECIDING IF A WARRANT SHOULD BE CONFIRMED?
DEPUTY
346
TRUE FALSEl
THE DISPATCHER IS RESPONSIBLE FOR SENDING TH NLYQ
TRUE
347
UPON RECEIVING THE WARRANT CONFIRMATION, THE DISPATCHER WILLl
READ BACK THE FULL NAME ON THE 1088 CONFIRMATION, READ BACK THE DOB AND ADVISE THE DEPUTY THAT THE 1088 WAS CONFIRMED
348
TRUE OR FALSE:
WARRANTS CONFIRMED FROM OTHER AGENCIES REQUIRE A LOCATE TO BE PLACED ON THE RECORD
TRUE
