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BCTA FINAL Flashcards

1
Q

When entering a SKIP call, who will be listed as the responsible unit?

A

A Deputy

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2
Q

The cashier at the Walmart calls in advising someone took $15 worth of beef jerky and ran out of the store. This call is a:

A

C18

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3
Q

True or False; If you are given a plate, you should run it to make sure it’s a valid pate to determine if your call should be a SKIP or C18

A

True

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4
Q

A clerk from the Circle K states a male came into the store wearing a ski mask, waved a gun in her face before taking $25 worth of beer and running off in an unknown direction. No vehicle was seen. This occurred 20 minutes prior to the reportee calling this in. This call should be entered as:

A

C19

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5
Q

If the reportee doesn’t know their Sheriff’s ID number you can:

A

Look for it in the names table

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6
Q

True or False: If there is a viable suspect information such as an accurate plate or known location of a suspect, a C18 will be entered instead of SKIP

A

True

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7
Q

The definition of a SKIP is the theft of items worth less than:

A

$100

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8
Q

True of False: Any call that has already been dispatched to a deputy will not be cleared administratively

A

True

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9
Q

A reportee on a 1016V call becomes disconnected, calls back and wishes to cancel the report you will:

A

“CC” the information into the call for dispatch

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10
Q

A call that a field supervisor determines will be handled as an Attempt to Locate will be cleared as:

A

59.04

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11
Q

Prior to clearing a call as a duplicate you must:

A
  1. Confirm that your call is in fact a duplicate to an existing working call. 2. “CC” any pertinent information from your duplicate call into the original working call. 3. “CC” the case number of the original into your duplicate call
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12
Q

True or False: Prior to administratively clearing any call, you should always “CC” supporting information explaining why a call was cleared administratively

A

True

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13
Q

When administratively clearing a call with communications clearance, what CAD command should you use to make yourself the responsible unit?

A

RU

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14
Q

YOU HAVE TO CALL OUT PERSONNEL TO REPLACE A DOWN STOP SIGN. WHAT WOULD YOU TYPE TO LOOK THIS INFORMATION UP?

A

SI SIGNS

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15
Q

IF A CITIZEN CALLS IN AFTER HOURS TO REPORT TRAFFIC LIGHTS OUT IN ALL FOUR DIRECTIONS AT AN INTERSECTION YOU SHOULD:

A

ENTER A CAD CALL FOR TRAFFIC HAZARD FOR A DEPUTY TO RESPOND

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16
Q

AFTER “CC”ING NOTIFICATION INFORMATION INTO AN “M” CALL, WHAT IS THE PROPER FORMAT ON THE COMMAND LINE FOR CLEARING AN M CALL

A

2404 24 C=123M
(rd) 24 c-(xxxm)

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17
Q

THE CLEARANCE 59.01 IS USED TO CLEAR WHAT TYPE OF CALL?

A

A CALL THAT WAS CANCELLED PRIOR TO DISPATCH

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18
Q

THE REPORT TYPE USED IN CONJUNCTION WITH COMM CLEARANCES IS

A

P

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19
Q

WHEN A CALL IS DETERMINED TO BE A CONFIRMED DUPLICATE CALL THAT IS ALREADY IN THE CAD SCREEN, WHAT IS THE PROPER CLEARANCE FOR THAT CALL?

A

59.02

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20
Q

WHAT INFORMATION CAN YOU FIND USING THE PHONE LIST FILE “ARTICLE”?

A

NCIC CODES FOR ITEMS WITH A SERIAL NUMBER

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21
Q

WHERE CAN YOU FIND THE ROLODEX?

A

PORTAL

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22
Q

SOMEONE CALLS IN CLAIMING TO BE A DEPUTY AND ASK FOR ANOTHER DEPUTY’S HOME NUMBER, WHAT SHOULD YOU DO?

A

VERIFY THE IDENTIFY OF THE REQUESTOR PRIOR TO GIVING THE INFO BY ASKING THEM TO CONFIRM THEIR OWN HOME NUMBER

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23
Q

YOU NEED TO FIND THE GATE CODE FOR THE QUAIL RIDGE APARTMENTS. WHAT INDEX WOULD YOU SEARCH?

A

GATE

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24
Q

YOU NEED TO FIND THE OWNER OF LIVESTOCK IN THE VAIL AREA. WHICH PHONE LIST FILE DATABASE WOULD YOU USE?

A

LIVESTOCK

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25
Q

CALLOUT INFORMATION FOR WHICH OF THE FOLLOWING IS AVAILABLE THROUGH SI?

A

HIGHWAY
SIGNS
SIGNAL

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26
Q

TRUE OR FALSE:
USING THE INTERPRETER SERVICE FOR A FOREIGN LANGUAGE SPEAKING CALLER ENSURES THAT EVERYONE GETS THE SAME ACCESS TO 911 AND HELPS COVER LIABILITY

A

TRUE

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27
Q

THE INTERPRETER SERVICE THAT PCSD COMMUNICATIOS USE IS:

A

LANGUAGE LINE

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28
Q

TRUE OR FALSE:
TELEPHONE AND VIDEO RELAY ARE OTHER RESOURCES AVAILABLE TO HEARING AND SPEECH IMPAIRED INDIVIDUALS.

A

TRUE

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29
Q

WHEN USING TTY, WHICH OF THE FOLLOWING INDICATES YOU ACKNOWLEDGE THE END OF THE CONVERSATION AND YOU ARE NOW HANGING UP?

A

SKSK

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30
Q

WHEN USING TTY, WHICH OF THE FOLLOWING MEANS IT’S THE OTHER PERSONS TURN TO COMMUNICATE?

A

GA

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31
Q

WHEN USING TTY, WHICH OF THE FOLLOWING INDICATES A QUESTION?

A

Q

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32
Q

TRUE OR FALSE:
THE AMERICANS WITH DISABILITIES ACT (ADA) REQUIRES ALL PSAPS TO PROVIDE DIRECT, EQUAL ACCESS TO THEIR SERVICES FOR PEOPLE WITH DISABILITIES THAT REQUIRE TH USE OF TTY.

A

TRUE

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33
Q

A TTY IS:

A

A DEVICE THAT ALLOWS DEAF, HARD OF HEARING OR SPEECH IMPAIRED TO COMMUNICATE USING THE TELEPHONE
USES TYPE/TEXT MESSAGES
USUALLY CONSISTS OF A KEYBOARD, DISPLAY SCREEN AND MODEM

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34
Q

WHAT ARE THE THREE WAYS TO IDENTIFY THAT YOU HAVE ANSWERED A TTY CALL?

A
  1. ELECTRONIC BEEPING
  2. RECORDED ANNOUCEMENT
    3.SILENCE
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35
Q

TRUE OR FALSE:
ALL SILENT CALLS WILL BE CHALLENGED WITH THE TTY.

A

TRUE

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36
Q

ONCE IN YOUR TTY WINDOW IN VESTA, WHICH BUTTON WOULD YOU CLICK ON TO CHALLENGE A SILENT CALL OR RESPOND TO A TTY CALL?

A

DETECT TTY

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37
Q

TRUE OR FALSE:
YOU SHOULD ALWAYS REBID WIRELESS CALLS IN AN ATTEMPT TO GET PHASE 2 INFORMATION OR BETTER LOCATION INFORMATION.

A

TRUE

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38
Q

WHICH OF THE FOLLOWING IS NOT A CLASS OF SERVICE?

A

ESN

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39
Q

ON NON EMERGENCY LINES, WHAT TRANSFER METHOD ID USED WHEN YOU DO NOT NEED TO STAY ON THE LINE?

A

BLIND TRANSFER

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40
Q

TRUE OR FALSE:
YOU WILL NOT BE USING LOCAL HOLD ON 9-1-1 CALLS.

A

TRUE

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41
Q

HOW DO YOU ANSWER A RINGING 9-1-1 LINE USING THE GENOVATIONS KEYPAD?

A

PRIORITY ANSWER

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42
Q

IN VESTA, WHAT COLOR DO 9-1-1 LINES RING?

A

RED

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43
Q

TRUE OR FALSE:
AN ALERT ON THE PRIORITY ABANDONED CALLBACK BUTTON INDICATES A 9-1-1 CALL THAT DISCONNECTED FROM THE CALLERS END PRIOR TO BEING ANSWERED BY A CALL TAKER.

A

TRUE

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44
Q

COMMUNICATIONS GUIDELINES DICTATES A 9-1-1 LINE WILL BE ANSWERED

A

ASAP OR WITHIN 3 RINGS

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45
Q

THE PROPER ANSWERING PHRASE FOR 9-1-1 IS:

A

9-1-1, WHERE IS YOUR EMERGENCY?

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46
Q

TRUE OR FALSE:
YOU SHOULD NEVER PUT A RING DOWN LINE ON HOLD

A

TRUE

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47
Q

WHICH CLASS OF SERVICE IS ASSOCIATED WITH A CELL PHONE?

A
  1. WPH1
  2. WRLS
  3. WPH2
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48
Q

TRUE OR FALSE:
THE CLASS OF SERVICE “RESD” IS ASSOCIATED WITH A LANDLINE.

A

TRUE

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49
Q

ALI (AUTOMATIC LOCATION INFORMATION) DISPLAYS CONTAIN WHAT INFORMATION?

A
  1. CLASS OF SERVICE
  2. PANI OR PSUEDO ANI
  3. ADDRESS
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50
Q

ALI (AUTOMATIC LOCATION INFORMATION) DISPLAYS

A

CLASS OF SERVICE
PANI OR PSUEDO ANI
ADDRESS

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51
Q

TRUE OR FALSE:
THE PHONE NUMBER YOU WILL USE TO CALL BACK A 9-1-1 HANG UP WILL BE THE PANI

A

FALSE

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52
Q

WHICH IS NOT PART OF THE VERBIAGE USED WHEN YOU NEED TO PUT SOMEONE ON HOLD AFTER THEIR CALL IS INTIIALLY TRIAGED:

A

CALL BACK IF YOU ARE NOT REPORTING AN EMERGENCY

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53
Q

WHICH IS THE MOST IMPORTANT FACTOR TO CONSIDER PRIOR TO PLACING ANY CALLER ON HOLD?

A

DETERMINING IF THE CALL IS AN EMERGENCY OR NOT

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54
Q

TRUE OR FALSE:
WHEN QUICKLY TRIAGING PHONE LINES DURING HEAVY CALL LOADS. IT IS PERMISSIBLE TO SLIGHTLY DEVIATE FROM THE STANDARD ANSWERING PHRASE.

A

TRUE

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55
Q

THE PHONE LINE THAT HAS TOP PRIORITY IS

A

9-1-1

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56
Q

WHAT TYPE OF PHONE CALLS MIGHT YOU BE REQUIRED TO ANSWER AFTER HOURS ON THE PIMA COUNTY SERVICE LINES?

A
  1. PACC
  2. PARKS SERVICE
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57
Q

THE COMMUNICATION SECTION FALLS UNDER WHAT BUREAU?

A

SUPPORT BUREAU

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58
Q

THE START OF YOUR CHAIN OF COMMAND BEGIN WITH WHAT POSITION?

A

CLASS COUNSELOR

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59
Q

THE NAME OF THE SHERIFF OF PIMA COUNTY IS:

A

CHRIS NANOS

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60
Q

TRUE OR FALSE:
THE COMM MANAGER IS CECILIA OCHOA

A

TRUE

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61
Q

TRUE OR FALSE:
UNLESS CIRCUMSTANCES DICTATE, YOU WILL ALWAYS FOLLOW YOUR CHAIN OF COMMAND.

A

TRUE

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62
Q

TRAINEES MISSING MORE THAN HOW MANY CUMULATIVE HOURS OF THE BASIC COMMUNICATIONS TRAINING ACADEMY WILL BE GIVEN AN ATTENDANCE DISMISSAL FORM?

A

24

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63
Q

TRUE OR FALSE:
SUBSTANTIATED INCIDENTS OF DISHONESTY OR CHEATING BY A TRAINEE ARE GROUNDS FOR DISMISSAL FROM THE BCTA.

A

TRUE

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64
Q

EACH WEEKLY EXAM MUST BE PASSED WITH A MINIMUM SCORE OF WHAT?

A

80%

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65
Q

TRAINEES FAILING THEIR FIRST EXAM WILL BE PLACED ON WHAT KIND OF PROBATION?

A

ACADEMIC

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66
Q

TRUE OR FALSE:
IF A TRAINEE DISPLAYS A POOR ATTITUDE, LACK OF INITIATIVE OR ARRIVES LATE TO CLASS, IT WILL BE DOCUMENTED ON THAT TRAINEE’S PPR.

A

TRUE

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67
Q

STRESS CAN HAVE WHICH OF THE FOLLOWING EFFECTS ON YOUR BODY?

A
  1. CHEST PAINS
  2. HEADACHE
  3. FATIGUE
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68
Q

A STATE OF MENTAL TENSION AND WORRY CAUSED BY PROBLEMS IN YOUR LIFE IS KNOWN AS?

A

STRESS

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69
Q

TRUE OR FALSE:
THE JOB OF A DISPATCHER INVOLVES THE NEED TO CONSTANTLY BE IN A MENTAL STATE OF “READY ALERT STATUS”.

A

TRUE

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70
Q

WHICH IS NOT A COMMON EFFECT OF STRESS ON YOUR MOOD?

A

HAPPINESS

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71
Q

TRUE OR FALSE:
TAKING EMERGENCY CALLS IS CONSIDERED A COMMON STRESSOR FOR 9-1-1 DISPATCHERS.

A

TRUE

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72
Q

METHOD OF ASSISTING IN COPING WITH STRESS

A

EATING HEALTHY
CONTROLLING CATASTROPHIC THOUGHTS
TRYING TO GET THE SAME AMOUNT OF SLEEP EACH NIGH

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73
Q

TRUE OR FALSE:
ACTIVELY COPING WITH STRESS INVOLVES TAKING RESPONSIBILITY FOR ONE’S OWN LIFE AND ACTIONS INSTEAD OF FEELING AT THE MERCY OF FATE, CHANCE, LUCK OR DESTINY.

A

TRUE

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74
Q

WHICH OF THE FOLLOWING ARE AVAILABLE RESOURCES TO ASSIST IN HELPING OUT WITH STRESS MANAGEMENT?

A
  1. EAP
  2. PEER SUPPORT
  3. AETNA RESOURCES FOR LIVING LINK
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75
Q

THE ACRONYM PSAP STANDS FOR:

A

PUBLIC SAFETY ANSWERING POINT

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76
Q

TRUE OR FALSE:
A PRIMARY PSAP RECEIVES THE INITIAL CALL FROM THE PUBLIC.

A

TRUE

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77
Q

WHAT TYPE OF PSAP IS PCSD?

A

PRIMARY

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78
Q

LIST ATLEAST 3 SECONDARY PSAPS WITHIN PIMA COUNTY

A

TPD, VECC, TAA, RFD, PCCPD, DMAFB PD

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79
Q

WHICH OF THE FOLLOWING IS A SYSTEM USED IN NORTH AMERICA THAT LINKS EMERGENCY CALLERS WITH APPROPRIATE PUBLIC RESOURCES

A

E911

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80
Q

LIST THE THREE BASIC DUTIES OF A 9-1-1 DISPATCHER?

A
  1. GATHER INFORMATION
  2. GET RID OF INFORMATION
  3. GET ACKNOWLEDGMENT OF INFO
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81
Q

TRUE OR FALSE:
MOST 9-1-1 LAWSUITS ARE A RESULT OF NEGLIGENCE.

A

TRUE

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82
Q

THE SCOPE OF RESPONSIBILITY IS:

A

DOING WHAT YOU WERE HIRED AND TRAINED TO DO

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83
Q

TRUE OR FALSE:
IT IS PERMISSIBLE TO GIVE LEGAL ADVICE AS LONG AS YOU TELL THE CALLER YOU ARE NOT A TRAINED LAWYER?

A

FALSE

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84
Q

WHAT IS A COMMON LIABILITY ISSUE:

A

FAILING TO OBTAIN CORRECT LOCATIONS

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85
Q

TRUE OR FALSE:
LIABILITY IS SERIOUS ISSUE FOR 9-1-1 DISPATCHERS SINCE THE PUBLIC PERCEPTION IS THAT THEY WILL GET HELP WHEN THEY CALL 9-1-1.

A

TRUE

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86
Q

ACKNOWLEDGING ANOTHER PERSON’S EMOTIONAL HARDSHIPS AND PROVIDING COMFORT AND ASSURANCE IS WHAT?

A

SYMPATHY

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87
Q

TRUE OR FALSE:
OPEN ENDED QUESTIONS THAT ARE TYPICALLY ANSWERED WITH A “YES” OR “NO”.

A

FALSE

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88
Q

MIRRORING BACK EMOTIONS THAT THE SPEAKER HAS COMMUNICATED IS REFERRED TO AS WHAT?

A

REFLECTING

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89
Q

A CALLER ON 9-1-1 CANNOT SPEAK FREELY. TO OBTAIN INFO WHAT TECHNIQUE WOULD BE MOST AFFECTIVE?

A

CLOSED ENDED QUESTIONS

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90
Q

TRUE OR FALSE:
SILENCE CAN BE AN EFFECTIVE TOOL IN HELPING SOMEONE EXPRESS THEMSELVES.

A

TRUE

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91
Q

GOOD CUSTOMER SERVICE CONSISTS OF:

A
  1. ATTENTIVE LISTENING
  2. TIMELY RESPONSES
  3. ACCURACY
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92
Q

TRUE OR FALSE:
IT IS NOT CONSIDERED BAD CUSTOMER SERVICE IF YOU ARGUE W/SOMEONE WHO STARTED THE ARGUMENT FIRST.

A

FALSE

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93
Q

A CALLER HAS A QUESTION THAT YOU DON’T KNOW THE ANSWER TO. HOW IS THE BEST WAY TO HANDLE THIS?

A

TELL THE CALLER YOU DON’T KNOW THE ANSWER BUT YOU WILL TRY AND FIND IT OUT

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94
Q

TRUE OR FALSE:
BACKGROUND NOISE CAN INTERFERE WITH GOOD SERVICE.

A

TRUE

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95
Q

RESPONSE TO THE INCIDENT IS DESIRABLE, AND SMALL DELAY WILL NOT SIGNIFICANTLY HAMPER THE OUTCOME OF THE INCIDENT

A

PRIORITY 3

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96
Q

WHAT PRIORITY IS A INFORMATION REPORT OR INFORMATION FOR BROADCAST

A

PRIORITY 6

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97
Q

WHAT PRIORITY IS A REPORT WILL BE TAKEN BY PHONE BY TRC ASSIGNED TO THE COMMUNICATIONS UNIT

A

PRIORITY 8

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98
Q

SERIOUS INJURY HAS OCCURRED OR IS IMMINENT AND/OR A SERIOUS OFFENSE IS IN PROGRESS. IMMEDIATE RESPONSE BY A FIELD UNIT WILL CRUCIALLY AFFECT THE OUTCOME OF THE INCIDENT

A

PRIORITY 1

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99
Q

WHAT PRIORITY IS A REPORT WILL BE TAKEN BY PHONE

A

PRIORITY 5

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100
Q

WHERE A QUICK RESPONSE BY A FIELD UNIT WILL SIGNIFICANTLY AFFECT THE OUTCOME OF THE INCIDENT

A

PRIORITY 2

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101
Q

WHAT PRIORITY IS -
AN INTERNAL MESSAGE

A

PRIORITY 9

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102
Q

A DELAYED RESPONSE TO AN INCIDENT WILL NOT AFFECT THE OUTCOME OF THE INCIDENT

A

PRIORITY 4

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103
Q

ON SITE ACTIVITY

A

PRIORITY 7

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104
Q

IS IT PERMISSIBLE TO RUN A QUERY FOR PERSONAL USE?

A

NO IT IS NOT PERMISSIBLE TO RUN A QUERY FOR NON LAW ENFORCEMENT

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105
Q

THE NATIONAL CRIME INFORMATION SYSTEM (NCIC) IS A DIVISION OF :

A

FBI

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106
Q

TRUE OR FALSE:
ARTICLES, VEHICLES AND GUNS ARE DATABASES INCLUDED IN NCIC.

A

TRUE

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107
Q

NCIC STANDS FOR NATIONAL CRIME INFORMATION CENTER

A

TRUE

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108
Q

ACRONYM ACIC STANDS FOR

A

ARIZONA CRIME INFORMATION CENTER

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109
Q

ACJIS IS THE ACRONYM FOR WHAT?

A

ARIZONA CRIMINAL JUSTICE INFORMATION SYSTEM

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110
Q

ACJIS IS ADMINISTERED BY WHOM?

A

DPS

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111
Q

CALLERS IN CRISIS CAN BE:

A
  1. ON EDGE
    DISTRACTED
    HAVE TROUBLE EXPRESSING THEMSELVES
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112
Q

TRUE OR FALSE:
DIFFICULT CALLERS MAY INCLUDE THOSE CALLERS WHO ARE IN SHOCK, ANGRY OR HYSTERICAL

A

TRUE

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113
Q

AN ACCEPTABLE METHOD OF HANDLING A HYSTERICAL CALLER IS:

A

FOR YOU TO STAY CALM, KEEP YOUR VOICE AND STEADY

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114
Q

TRUE OR FALSE:
A CALLER IN SHOCK REPORTING HORRIBLE THINGS MAY SOUND CALM.

A

TRUE

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115
Q

TRUE OR FALSE:
WHEN TAKING A CALL FROM A FOREIGN LANGUAGE SPEAKER YOU SHOULD ATTEMPT TO IDENTIFY THE LANGUAGE AND UTILIZE THE LANGUAGE INTERPRETER SERVICE

A

TRUE

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116
Q

WHEN DEALING WITH AN ANGRY CALLER YOU SHOULD:

A

REMAIN POLITE

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117
Q

A CALL WILL NOT TERMINATE IF :

A
  1. THE CALLER IS STILL GIVING PERTINENT INFO
  2. DISCONNECTING COULD BE DETRIMENTAL TO CITIZEN SAFETY
  3. YOU HAVE NOT MADE EVERY ATTEMPT TO HANDLE THE ABUSIVE CALLER
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118
Q

PRIOR TO TERMINATING A PHONE CALL WITH AN ABUSIVE CALLER THE CALL TAKER WILL

A

ADVISE THE CALLER OF THE INTENT TO TERMINATE THE CALL

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119
Q

WHAT ORDER TO GATHER BASIC INFORMATION

A

WHERE
WHAT
WHO
WHEN
HOW
REPORTEE’S NUMBER

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120
Q

TRUE OR FALSE:
WHEN SELECTING A NATURE, YOU SHOULD CHOOSE A NATURE THAT BEST FITS THE SITUATION OF THE CALL?

A

TRUE

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121
Q

WHEN ASKING FOLLOW UP QUESTIONS, YOU SHOULD:

A

KEEP THE QUESTIONS RELEVANT TO THE SITUATION

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122
Q

WHAT NATURE IS RURAL METRO FIRE DEPT REQUESTS A DEPUTY RESPOND TO A FULLY ENGULFED VEHICLE FIRE. IT IS UNKNOWN IF ANYONE WAS INSIDE.

A

1070V (VEHICLE FIRE)

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123
Q

WHAT NATURE IS - CENTRAL ALARM IS REPORTING AN AUDIBLE ALARM AT A RESIDENCE

A

1090AR

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124
Q

REPORTEE STATES THEIR CAR STEREO WAS STOLEN FROM THEIR VEHICLE

A

C18 LARCENY

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125
Q

WHAT PRIORITY IS -
REPORTS OF SUBJECTS RIDING ATVS AROUND IN DESERT KICKING UP DUST

A

1094

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126
Q

A HIKER REPORTS FINDING A HUMAN SKULL IN THE DESERT

A

C900

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127
Q

REPORTEE STATING THERE IS A LARGE LOUD PARTY OCCURRING AT THE RESIDENCE ACROSS THE STREET

A

DTP

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128
Q

REPORTEE STATES SHE LOANED HER VEHICLE TO HER NEPHEW AND NOW HE’S REFUSING TO BRING IT BACK

A

EMBEZZLEMENT

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129
Q

WHAT NATURE IS A REPORTEE IS REQUESTING A DEPUTY TO STAND BY WHILE HE PICKS UP HIS KIDS FOR VISITATION FROM HIS EX WIFE

A

KTP

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130
Q

REPORTEE ADVISING SHE DROPPED HER TEN YEAR OLD DAUGHTER OFF AT SCHOOL THIS MORNING AND NOW SHE IS NOWHERE TO BE FOUND

A

MISSING CHILD

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131
Q

WHAT NATURE IS -
YOU ANSWER A CALL FROM A MALE WHO SAYS, “THERE IS A BOMB IN YOUR BUILDING” AND HANGS UPS

A

1089

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132
Q

REPORT OF MATTRESS IN THE MIDDLE OF THE ROADWAY

A

TRAFFIC HAZARD

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133
Q

REPORTEE CALLING FROM THE HOSPITAL, UNKNOWN SUSPECT HIT HIM MULTIPLE TIMES WITH A BASEBALL BAT

A

AWDW

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134
Q

REPORTEE HEARD ONE SHOT IN THE NEIGHBORHOOD POSSIBLY FROM THE NEXT STREET. NOTHING ELSE SEEN OR HEARD

A

SHOTS HEARD

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135
Q

REPORT OF A HOUSE FIRE

A

1070S

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136
Q

WHAT NATURE IS IT IF YOU ANSWER A 9-1-1 CALL FROM A CELL PHONE. NOTHING IS BEING SAID

A

911W OPENLINE

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137
Q

REPORTEE STATES HER UNCLE CALLED HER SAYING HE WAS LOST ON MT LEMMON

A

SEARCH

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138
Q

WHAT NATURE IS -REPORTEE STATES SHE JUST WITNESSED AN AUTO ACCIDENT, UNKNOWN IF ANYONE IS INJURED

A

1050

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139
Q

HONEWELL SECURITY REPORTING A SILENT ALARM AT A BUSINESS

A

1090SB

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140
Q

YOU RECEIVE A CALL FROM A CALLER WHO IS VERY UPSET SAYING SHE WANTS TO KILL HERSELF:

A

C1103 THREATS

141
Q

REPORTEE STATING SOMEONE IS BREAKING INTO THE NEIGHBORS HOUSE ACROSS THE STREET:

A

C15 1031

142
Q

REPORTEE SAYS HE AND HIS WIFE ARE ARGUING ABOUT THE BILLS. NO PHYSICAL VIOLENCE. HE JUST WANTS HER TO LEAVE

A

1016V

143
Q

WHAT NATURE IS A REPORTEE CALLING 2230 HOURS, SHE IS HOME ALONE AND CAN HEAR SOMEONE WALKING AROUND OUTSIDE HER HOUSE:

A

1014

144
Q

REPORT OF A MOTORIST WHO BYPASSED BARRICADES INTO A FLOODED WASH AND IS NOW STUCK IN THEIR VEHICLE

A

RIVER RESCUE

145
Q

REPORT OF APROX TEN TEENAGED SUBJECTS ARGUING WITH EACH OTHER AT THE PARK. NO PHYSICAL VIOLENCE SEEN AT THIS POINT

A

1010 BREWING

146
Q

TRUE OR FALSE:
ONE OF YOUR JOBS AS AN INTERIM NEGOTIATOR IS TO ATTEMPT TO BUILD A GOOD RAPPORT WITH THE HOSTAGE TAKER

A

TRUE

147
Q

CALLER STATING SOMEONE JUST SHOT HER BROTHER IN THE FACE

A

SHOOTING

148
Q

WHAT NATURE IS -
REPORT OF FOUR SUBJECTS HITTING AND KICKING ONE SUBJECT ON THE GROUND

A

C12 1031

149
Q

THE CLERK AT THE CIRCLE K CALLING IN SAYING A MAN JUST PUT A KNIFE TO HER THROAT AND TOOK ALL THE MONEY IN THE REGISTER

A

C19

150
Q

WHAT NATURE IS -
CALLER STATING THEY SEE A DEPUTY BEING ATTACKED AT A TRAFFIC STOP:

A

C999

151
Q

REPORTEE STATES THERE ARE SEVERAL PEOPLE FIGHTING IN HER NEIGHBORS FRONT YARD:

A

1010

152
Q

WHAT 3 TIMES ARE THE MOST DANGEROUS TIME PERIOD DURING A HOSTAGE CRISIS

A
  1. TAKEOVER
  2. SURRENDER
  3. DURING TACTICAL ASSAULT
153
Q

TRUE OR FALSE
AS THE INTERIM NEGOTIATOR, YOUR JOB IS TO GATHER INFO ABOUT THE HOSTAGE SITUATION

A

TRUE

154
Q

LAW ENFORCEMENTS PRIMARY OBJECTIVE WHEN HANDLING A HOSTAGE SITUATION IS:

A

PRESERVATION OF LIFE

155
Q

TRUE OR FALSE
A CALL TAKER SHOULD IMMEDIATELY ASK WHAT THE HOSTAGE TAKERS DEMANDS ARE

A
  1. FALSE
156
Q

WHAT THREE THINGS ARE NON NEGOTIABLE DURING HOSTAGE NEGOTIATIONS

A
  1. ILLEGAL DRUGS
  2. ALCOHOL
  3. WEAPONS
  4. EXCHANGING HOSTAGES
157
Q

TRUE OR FALSE
ACTIVE LISTENING SKILLS ARE IMPORTANT DURING INTERIM NEGOTIATIONS?

A

TRUE

158
Q

NAME THREE TYPES OF HOSTAGE SITUATIONS

A
  1. MISCALCULATED ROBBERY
  2. ESCALATING DOMESTIC CRISIS
    3 . ESCALATING ROUTINE POLICE ENCOUNTER
159
Q

REPORTEE ADVISING HER MOTHER JUST THREW A LAMP AND CUT HER ARM OPEN

A

1016P

160
Q

YOU RECEIVE A 9-1-1 OPEN LINE, ALL YOU HEAR IS SOMEONE SCREAMING:

A

UNKNOWN PROBLEM

161
Q

CHASE BANK SECURITY CALLING WITH A REPORT OF A SILENT HOLD UP ALARM FROM THE DRIVE THRU TELLER

A

1090SFH

162
Q

COMMON RISK FACTOR FOR SUICIDE INCLUDE:

A
  1. DEPRESSION
  2. PRIOR SUICIDE ATTEMPTS
  3. FAMILY HISTORY
163
Q

A SUICIDAL INDIVIDUAL WITH A PLAN INPLACE, THE MEANS TO CARRY IT THROUGH, BUT THE METHOD REQUIRES TIME IS CONSIDERED:

A

A MODERATE LETHALITY RISK

164
Q

A SUICIDAL INDIVIDUAL WITH NO PLAN, NO MEANS TO CARRY IT THROUGH, AND NO METHOD IS CONSIDERED:

A

A LOW LETHALITY RISK

165
Q

WHAT IS A SUICIDAL INDIVIDUAL WHO HAS A PLAN IN PLACE, THE MEANS TO CARRY IT THROUGH AND THE METHOD OF CHOICE IS USUALLY ALWAYS FATAL:

A

A HIGH LETHALITY RISK

166
Q

TRUE OR FALSE:
YOU SHOULD NOT ASK A CALLER WHO HAS EXPRESSED SUICIDAL THOUGHTS IF THEY ARE THINKING ABOUT KILLING THEMSELVES.

A

FALSE

167
Q

IMPORTANT QUESTIONS TO ASK A SUICIDAL CALLER INCLUDE:

A
  1. HOW WOULD YOU KILL YOURSELF?
  2. DO YOU HAVE THE MEANS/ABILITY AVAILABLE TO YOU?
  3. WHAT HAPPENED TODAY TO BRING YOU TO THIS DECISION?
168
Q

WHEN SPEAKING WITH A SUICIDAL CALLER YOU SHOULD:

A
  1. REMAIN CALM
  2. HELP DEFINE
  3. USE ACTIVE LISTENING SKILLS
169
Q

TRUE OR FALSE:
WHEN SPEAKING WITH A SUICIDAL CALLER, YOU SHOULD NOT PROVOKE GUILT, JUDGE THE CALLER OR SHOW ANGER TOWARDS HIM OR HER.

A

TRUE

170
Q

THE PLACE IN CAD WHERE OUR CAD COMMANDS ARE TYPED IS CALLED THE ________________.

A

COMMAND LINE

171
Q

WHAT IS CAD USED FOR IS :

A
  1. UTILIZED FOR LOGGING CALLS FOR SERVICE
  2. USED FOR MAINTAINING DEPUTY STATUS
  3. PART OF SPILLMAN SOFTWARE
172
Q

TRUE OR FALSE:
THE “L” NUMBER IN CAD IS THE SAME AS THE CASE NUMBER

A

FALSE

173
Q

IN CAD, THE COLOR GREEN IS REFLECTIVE OF WHAT STATUS?

A

AVAILABLE OR RCVD

174
Q

IN CAD, THE COLOR BLUE IS REFLECTIVE OF WHAT STATUS?

A

BUSY OR ON SCENE

175
Q

IN CAD, THE COLOR YELLOW IS REFLECTIVE OF WHAT STATUS?

A

EN ROUTE

176
Q

USING TODAY’S DATE AND THE CALL NUMBER 123, CREATE A PCSD CASE NUMBER.

A

230802123

177
Q

USING THE CURRENT YEAR, MONTH AND THE CALL NUMBER 456, CREATE A SAHUARITA POLICE DEPT CASE NUMBER.

A

S23080456

178
Q

THE “ACCEPT” KEY - ACCEPTS AND SENDS INFORMATION TO THE SYSTEM

A

F3

179
Q

THE “RECALL” KEY - RECALLS INFORMATION LAST ENTERED INTO THE COMMAND LINE

A

F9

180
Q

THE “END” KEY - MOVES THE CURSOR TO THE END OF A LINE OR FIELD. MOVES YOU TO THE LAST RECORD IN A TABLE OR SELECTION

A

F8

181
Q

THE “LOOK UP” KEY - EXPANDS THE EDITOR WHEN WRITING A NARRATIVE OR DISPLAYS A DROP DOWN MENU WHENEVER AVAILABLE

A

F2

182
Q

THE “CLEAR” KEY - CLEARS A FIELD YOU ARE CURRENTLY IN OF ALL DATA

A

F10

183
Q

THE “BEGIN” KEY - SENDS THE CURSOR TO THE BEGINNING OF A LINE OR FIELD. ALSO TAKES YOU BACK TO THE FIRST RECORD IN A TABLE, SET OR FIRST LINE

A

F7

184
Q

THE “GO TO” KEY - NUMBERS THE FIELDS TO ALLOW YOU TO GO DIRECTLY WHERE YOU NEED

A

F5

185
Q

TIME AND DATE STAMP - ENTERS THE TIME AND DATE

A

F6

186
Q

ADD COMMENTS TO A SPECIFIC CALL:

A

CC

187
Q

VIEW ONLY THE NARRATIVE FIELD FOR A SPECIFIC ACTIVE CALL:

A

VI

188
Q

ADD A NEW CALL:

A

AC

189
Q

DISPATCH UNITS TO A SPECIFIC CALL:

A

DC

190
Q

VIEW INFORMATION OF A SPECIFIC CALL:

A

CI

191
Q

MODIFY A SPECIFIC CALL:

A

MC

192
Q

GO TO THE UNIT INFORMATION TABLE:

A

UI

193
Q

UPDATE A UNITS ASSIGNED ZONE:

A

UZ

194
Q

VIEW THE ENTIRE RADIO LOG HISTORY OF ANY ACTIVE CALL OR ANY UNIT:

A

RH

195
Q

TRUE OR FALSE:
VEHICLE REGISTRATION IS MAINTAINED BY MVD

A

TRUE

196
Q

INFORMATION AVAILALBE THROUGH A REGISTRATION QUERY USUALLY DOES NOT INCLUDE THE FOLLOWING:

A

VEHICLE COLOR
(COLOR CAN CHANGE)
IT INCLUDES YEAR, RO AND VIN

197
Q

WHICH CAD COMMAND ALLOWS OU TO RUN A VEHICLE REGISTRATION QUERY BY VIN?

A

RQV

198
Q

USING YOUR RADIO DESIGNATOR, WRITE THE PROPER FORMAT FOR RUNNING A VEHICLE REGISTRATION QUERY USING THE PLACE ABCD123 AND THE STATE IS CA:

A

RQ RD ABCD123 CA

199
Q

A “STATUS” RETURN ON A VEHICLE REGISTRATION QUERY INCLUDES THE FOLLOWING;

A
  1. LICENSE PLATE
  2. STATUS
  3. YEAR
200
Q

A “FULL” RETURN ON VEHICLE DOES NOT INCLUDE THE FOLLOWING:

A

PERSONAL DESCRIPTORS

201
Q

TRUE OR FALSE:
USING THE APPROPRIATE CAD COMMAND TO QUERY A VEHICLE BY VIN CHECKS BOTH MVD AND ACJIS DATABASES?

A

TRUE

202
Q

TRUE OR FALSE:
IF YOU RECEIVE A “NO RECORD FOUND” RESPONSE WHEN RUNNING A LICENSE PLATE QUERY, YOU SHOULD ADVISE THE DEPUTY AND EXPECT THE DEPUTY TO REQUEST A DIFFERENT QUERY

A

TRUE

203
Q

USING YOUR DESIGNATOR, WRITE THE PROPER FORMAT FOR RUNNING A DRIVER’S LICENSE QUERY USING THE NAME OF SCOTT SUMMERS AND THE DATE OF BIRTH NOVEMBER 22, 1970:

A

DQA RD SUMMERS, SCOTT 112270

204
Q

WHAT INFORMATION IS NOT AVAILABLE THROUGH A DRIVER’S LICENSE QUERY?

A

LICENSE PLATE

205
Q

USING THE APPROPRIATE COMMAND TO RUN A DRIVER’S LICENSE QUERY BY NAME, WILL FORWARD THE QUERY TO WHICH DATABASES?

A

1.MVD
2. ACIC
3. NCIC

206
Q

WHICH CAD COMMAND ALLOWS YOU TO RUN A DRIVER’S LICENSE QUERY BY NAME?

A

DQA

207
Q

TRUE OR FALSE:
USING THE COMMAND DQL TO RUN A QUERY WILL ALSO AUTOMATICALLY GIVE YOU A 1029 RETURN

A

FALSE

208
Q

WHEN RUNNING A QUERY, YOUR RETURNS WILL COME BACK IN :

A

SPILLMAN MESSAGE CENTER

209
Q

TRUE OR FALSE:
A “STATUS” RETURN INCLUDES THE STATUS OF A DRIVER’S LICENSE, RESTRICTIONS AND MAJOR PRIORS.

A

TRUE

210
Q

A DQL RUNS WHAT TYPE OF QUERY?

A

DRIVER’S LICENSE BY OLN

211
Q

A “FULL” RETURN INCLUDES WHICH OF THE FOLLOWING INFORMATION?

A
  1. OLN OR SSN
  2. PHYSICAL DESCRIPTORS
  3. ADDRESS
212
Q

WHAT IS HIBOW? DO NOT USE THE NUMERICAL IDENTIFIER

A

HISPANIC
INDIAN
BLACK
ORIENTAL (ASIAN)
WHITE

213
Q

WHAT DOES EACH LETTER IN “CYMBALS” STAND FOR?

A

COLOR, YEAR, MAKE/MODEL, BODY, ADD INFO, LICENSE PLATE, STATE

214
Q

DESCRIPTOR IN ORDER:

A

RACE
GENDER
AGE
HEIGHT
WEIGHT
HAIR COLOR
EYE COLOR
CLOTHING DESCRIPTIONS (TOP TO BOTTOM, OUTSIDE TO INSIDE)

215
Q

TRUE OR FALSE:
IT’S IMPORTANT FOR A 9-1-1 DISPATCHER TO HAVE AN UNDERSTANDING OF MENTAL IMPAIRMENTS BECAUSE YOU ARE THE FIRST POINT OF CONTACT WITH THE PUBLIC.

A

TRUE

216
Q

TRUE OR FALSE:
UNDERSTANDING MENTAL AND DEVELOPEMENTAL IMPAIRMENTS CAN HELP ASSIST YOU IN EFFECTIVELY GATHERING INFORMATION FROM AN IMPAIRED CALLER.

A

TRUE

217
Q

WHICH IS NOT A FREQUENTLY DIAGNOSED MENTAL ILLNESS COVERED IN YOUR MENTALLY IMPAIRED CALLERS SECTION:

A

OBSESSIVE COMPULSIVE DISORDER

218
Q

FREQUENTLY DIAGNOSED DEVELOPMENTAL DISABILITIES INCLUDE:

A
  1. AUTISM
  2. MENTAL RETARDATION
  3. TBI
219
Q

TRUE OR FALSE:
ASKING SOMEONE WITH A MENTAL IMPAIRMENT IIF THEY HAVE A CASE MANAGER IS NOT A HELPFUL QUESTION.

A

FALSE

220
Q

TRUE OR FALSE:
YOU SHOULD RECOGNIZE AND ADJUST FOR EMOTIONAL AND COGNITIVE COMMUNICATIONS CONSTRAINTS.

A

TRUE

221
Q

WHICH DOES NOT ENHANCE COMMUNICATION?

A

INDIFFERENCE

222
Q

TRUE OR FALSE:
YOU SHOULD NEVER ASSUME THAT A CHILD DOES NOT HAVE AN EMERGENCY.

A

TRUE

223
Q

KNOWING THE AGE OF THE CHILD YOU ARE SPEAKING WITH CAN PROVIDE INSIGHT INTO THEIR:

A
  1. SPEECH CAPABILITIES
  2. COMPREHENSION CAPABILITIES
  3. PHYSICAL CAPABILTIES
224
Q

WHEN SPEAKING WITH A CHILD CALLER YOU SHOULD AVOID WHAT?

A

USING JARGON

225
Q

TRUE OR FALSE:
REPETITIVE PERSISTENCE IS AN EFFECTIVE COMMUNICATIONS TECHNIQUE TO USE WITH CHILD CALLER.

A

TRUE

226
Q

WHEN GIVING INSTRUCTIONS TO A CHILD CALLER YOU SHOULD:

A

1 ASK ONE SIMPLE QUESTION AT A TIME
2. REPHRASE AS OFTEN AS NECESSARY
3. CONTINUALLY CLARIFY YOUR UNDERSTANDING OF THE CHILD’S RESPONSE

227
Q

TRUE OR FALSE:
UPON DISCOVERING YOUR CALLER IS A CHILD, YOU SHOULD INSIST ON SPEAKING WITH AN ADULT IMMEDIATELY.

A

FALSE

228
Q

WHEN YOUR 9-1-1 CALLER IS A CHILD YOU SHOULD:

A
  1. LISTEN FIRST
  2. BE PATIENT AND CALM, WATCH YOUR TONE OF VOICE
  3. ASK FOR AN ADULT OR WHOEVER IS IN CHARGE IF POSSIBLE
229
Q

TRUE OR FALSE:
WHEN SPEAKING WITH A CHILD CALLER, YOU SHOULD NOT GIVE THE CHILD MULTIPLE INSTRUCTIONS AT ONCE.

A

TRUE

230
Q

A REQUEST TO DETERMINE IF AN ITEM HAS BEEN ENTERED LOST OR STOLEN BY A LAW ENFORCEMENT AGENCY IS A:

A

QUERY

231
Q

A REQUEST TO THE RECORD HOLDER TO VERIFY THAT THE HIT RECORD IS STILL VALID AND THAT THE ITEM IS STILL OUTSTANDING IS:

A

CONFIRMATION

232
Q

THE MESSAGE KEY TO QUERY AN ARTICLE IS;

A

ACQA

233
Q

THE MESSAGE KEY TO QUERY A GUN IS:

A

ACQG

234
Q

THE MASK USED FOR CONFIRMATION REQUEST IS;

A

NYLQ

235
Q

TRUE OR FALSE:
A LOCATE IS A NOTIFICATION TO THE ORGINATING AGENCY THAT A WANTED ITEM HAS BEEN RECOVERED AND THE RECORD CAN BE REMOVED.

A

TRUE

236
Q

THE MESSAGE KEY USED TO LOCATE A WANTED PERSON IS:

A

ACLW

237
Q

TRUE OR FALSE:
THE “KQ” MESSAGE KEY IS USED TO OBTAIN DRIVING HISTORY, WHILE THE “RNQ” MESSAGE KEY IS USED TO OBTAIN VEHICLES REGISTERED TO AN INDIVIDUAL.

A

TRUE

238
Q

WHAT IS THE NINE CHARACTER ALPHANUMERIC ORI FOR PCSD?

A

AZ0100000

239
Q

WHAT NETWORK PROVIDES THE COMMUNICATIONS LINK FOR CRIMINAL JUSTICE AGENCIES NATIONWIDE?

A

NLETS

240
Q

NLETS MESSAGE HEADER

A

MSG/NLETS, CAL0345010.
C0068 AZ0100000 10202014
LOS ANGELES POLICE DEPARTMENT

241
Q

TRUE OR FALSE:
YOU CAN SEND RETIREMENT PARTY ANNOUCEMENTS THROUGH NLETS.

A

FALSE

242
Q

WHAT NETWORK PROVIDES THE COMMUNICATIONS LINK FOR CRIMINAL LIK FOR JUSTICE AGENCIES WITHIN THE STATE OF ARIZONA?

A

ALETS

243
Q

ALETS MESSAGE HEADER

A

MSG/01003000.
C1246 01000000 10202014
TUCSON POLICE DEPARTMENT

244
Q

WHAT WOULD YOU TYPE ON THE COMMAND LINE TO BRING UP THE MESSAGE MASK?

A

MSG

245
Q

TRUE OR FALSE:
YOU MUST GET AUTHORIZATION FROM A SERGEANT PRIOR TO SENDING AN AP MESSAGE.

A

FALSE

246
Q

NORTH 100 BLOCK

A

SNYDER 4800 N
ORANGE GROVE 6400 N
INA 7200 N
TANGERINE 12000 N

247
Q

SOUTH 100 BLOCK

A

DREXEL 5700 S
VALENCIA 6500S
PIMA MINE 13700 S

248
Q

LIST THE 6 ADJOINING COUNTIES TO PIMA COUNTY

A

COCHISE, GRAHAM, MARICOPA, PINAL, SANTA CRUZ, YUMA

249
Q

NAME OF THE MOUNTAIN RANGE TO THE WEST OF THE TUCSON METRO AREA IS:

A

TUCSON MOUNTAINS

250
Q

EAST 100 BLOCKS

A

CAMPBELL 1900 E
HOUGHTON 10300E
WENTWORTH 12700 E

251
Q

WEST 100 BLOCKS

A

ORACLE 400 W
LA CHOLLA 2100 W
SANDARIO 11800 W

252
Q

THE NAME OF THE MOUNTAIN RANGE TO THE NORTH OF THE TUCSON METRO AREA IS:

A

SANTA CATALINA MTNS

253
Q

THE NAME OF THE MOUNTAIN RANGE TO THE SOUTH OF THE TUCSON METRO AREA:

A

SANTA RITA MOUNTAINS

254
Q

ZERO POINTS

A
  1. BROADWAY AND STONE
  2. HOUGHTON AND SAHUARITA
  3. ESPERANZA AND I19
255
Q

NAME THE DISTRICTS AND THE AMOUNT OF PATROL BEATS PER DISTRICT.

A

FOOTHILLS DISTRICT - 5
SAN XAVIER - 3
RINCON - 3
GREEN VALLEY 3
VAIL - 3
CATALINA- 1
TUCSON MTN -2

256
Q

DETERMINE THE SIDE OF THE STREET EACH ADDRESS IS ON:

A
  1. 254 E INA RD SOUTH
  2. 24499 E SHAWNEE ST NORTH
  3. 4105 E HELENA STRAV NORTH
  4. 9753 W SKY BLUE DR SOUTH
257
Q

THE NAME OF THE MOUNTAIN RANGE TO THE EAST OF THE TUCSON METRO AREA IS:

A

RINCON MOUNTAINS

258
Q

A STATEWIDE ATL WILL BE CREATED IF A VEHICLE WAS TAKEN WITHIN THE PAST:

A

24 HOURS

259
Q

TRUE OR FALSE:
WHEN TAKING A C1803 CALL, YOU SHOULD ALWAYS RUN THE PLATE TO VERIFY THAT THE VEHICLE WASN’T REPOSSESSED OR STORED.

A

TRUE

260
Q

THE CORRECT HEADER FOR A STATEWIDE ATL IS:

A

LE

261
Q

IF A REPORTEE CALLS IN TO REPORT THEIR VEHICLE STOLEN AND DOESN’T KNOW THEIR LICENSE PLATE YOU SHOULD:

A

RUN AN RNQ

262
Q

TRUE OR FALSE:
AS A CALL TAKER, YOU WILL HANDLE EMBEZZLED VEHICLES WITH THE SAME PROCESS AS C1803’S

A

FALSE

263
Q

AS PART OF THE C1803 PROCESS YOU SHOULD:

A
  1. CREATE AND SEND A STATEWIDE ATL
  2. CREATE A CAD ATL AND IMPORTED THE SENT ATL
  3. ADD AN INVOLVEMENT IN LAW FOR THE CAD ATL
264
Q

TRUE OR FALSE:
AS PART OF THE C1803 PROCESS YOU WILL ADD THE C1803 VEHICLE INFORMATION TO THE PRIORITY HOT SHEET.

A

TRUE

265
Q

TRUE AND FALSE:
UNDER NO CIRCUMSTANCES SHOULD A PERSON OTHER THAN THE REGISTERED OWNER BE ALLOWED TO MAKE A REPORT OF A C1803.

A

FALSE

266
Q

ASSOCIATED INFORMATION IN A TABLE IS REFERRED TO AS:

A

INVOLVEMENTS

267
Q

WHAT DATABASE WILL YOU USE TO FIND A MESSAGE THAT WAS ENTERED FOR A DEPUTY?

A

CALLS TABLE

268
Q

WHAT SYMBOL ACTS AS A SUBSTITUTE FOR MULTIPLE CHARACTERS?

A

ASTERISK *

269
Q

WHAT SYMBOL ACTS AS A SUBSTITUTE FOR A SINGLE CHARACTER?

A

QUESTION MARK ?

270
Q

TRUE OR FALSE:
ACJIS RULES DON’T APPLY TO THE SPILLMAN DATABASES AND MAY BE QUERIED FOR PERSONAL USE.

A

FALSE

271
Q

WHO ADMINISTERS THE SPILLMAN DATABASE?

A

PCSD

272
Q

WHICH DATABASE WILL SEARCH USING A CASE NUMBER?

A

LAW TABLE

273
Q

YOU HAVE BEEN PROVIDED WITH ONLY A DATE OF BIRTH AND PARTIAL LAST NAME OF AN INDIVIDUAL, IN WHAT TABLE WOULD YOU SEARCH:

A

NAMES TABLE

274
Q

THE VEHICLE TABLE CAN BE SEARCHED USING WHAT TYPE OF INFORMATION:

A

1.VIN
2. LICENSE PLATE
3. VEHICLE COLOR

275
Q

WHAT IS NOT ONE OF THE DISPATCHERS’ RESPONSIBILITIES?

A

ENSURING THERE IS ENOUGH FIELD UNITS

276
Q

TRUE OR FALSE:
A DISPATCHER MUST HAVE THE ABILITY TO QUICKLY ADAPT AND BE WILLING, ON OCCASION, TO VIOLATE PROCEDURE TO GET THE JOB DONE.

A

FALSE

277
Q

ON THE CAD SCREEN, A STATUS WILL TURN RED FOR 3 REASONS:

A
  1. ON A DEPUTY STATUS WHEN THE TIME HAS ELAPSED FOR A CODE 20
  2. ON THE CALL STATUS IF THE DESIGNATED TIME FOR DISPATCH HAS EXPIRED
  3. WHEN NEW INFO HAS BEEN ADDED TO A CALL
278
Q

IN CAD, A DISPATCHER IS REQURIED TO:

A

MAINTAIN OFFICER STATUS IN THE RADIO LOG,
DISPLAY DISPATCHED CALLS,
DISPLAY INCOMING CALLS

279
Q

IN ADDITION TO TRAFFIC STOPS, WHAT INFORMATION WILL BE NOTED IN A DEPUTY’S RADIO LOG?

A

ASSIGNED CALLS
ON SITE CALLS
OTHER CHECK OUTS

280
Q

WHICH OF THE FOLLOWING CORRECTLY REFLECTS THE STATUS OF A UNIT ON A TRAFFIC STOP?

A

TS 24 ABC123. VALENCIA & CARDINAL

281
Q

IN MINUTES HOW OFTEN ARE CODE 20’S CONDUCTED ON:
PERIODIC CHECK
TRAFFIC STOPS
ROUTINE CHECKS
PRIORITY CALLS

A

PERIODIC CHECK 10 minutes
TRAFFIC STOPS 10 MINUTES
ROUTINE CHECKS 60 MINUTES
PRIORITY CALLS 10 MINS

282
Q

IF YOU CONDUCT A ROUTINE CODE 20 ON A UNIT AND THEY DO NOT RESPOND, YOU SHOULD:

A

CALL THE UNIT AGAIN

283
Q

WHEN A UNIT DOESN’T RESPOND ON A ROUTINE CODE 20, YOU WILL LOG AN “NR” TO THEIR RADIO LOG INDICATING NO RESPONSE. YOU WILL ALSO NEED TO SET A TIMER. HOW LONG WILL YOU SET THAT TIME FOR:

A

2 MINUTES

284
Q

USING THE RADIO DESIGNATOR 456, WRITE THE CORRECT FORMAT FOR SETTING A TIMER.

A

TI U 456 2

285
Q

IF A UNIT ON A TRAFFIC STOP DOESN’T ANSWER A CODE 20 AFTER BEING CALLED TWICE, WHAT IS THE FIRST THING YOU WILL DO?

A

IMMEDIATELY START A 1078

286
Q

A UNIT NO ASSIGNED TO YOUR TALK GROUP KEYS UP AND ASKS FOR A 1078 AT A SPECIFIC LOCATION COVERED BY YOUR TALK GROUP, YOU SHOULD:

A

START THE UNIT BACK UP TO THE REQUESTED LOCATION

287
Q

WHEN A UNIT DOESN’T RESPOND ON A ROUTINE CODE 20, YOU WILL LOG AN “NR” TO THEIR RADIO LOG INDICATING NO REPONSE. YOU WILL NEED TO SET A TIMER. HOW LONG WILL YOU SET THE TIMER FOR?

A

2 MINUTES

288
Q

USING THE DESIGNATOR 456, WRITE THE CORRECT FORMAT FOR SETTING A TIMER.

A

TI U 456 2

289
Q

IF A UNIT ON A TRAFFIC STOP DOESN’T ANSWER A CODE 20 AFTER BEING CALLED TWICE, WHAT IS THE FIRST THING YOU WILL DO?

A

IMMEDIATELY START A 1078

290
Q

A UNIT NOT ASSIGNED TO YOUR TALK GROUP KEYS UP AND ASKS FOR A 1078 AT A SPECIFIC LOCATION COVERED BY YOUR TALK GROUP, YOU SHOULD:

A

START THE UNIT BACK UP TO THE REQUESTED LOCATION

291
Q

WHEN TRANSMITTING OVER THE RADIO, IT IS IMPORTANT TO:
3 THINGS

A

1.SPEAK CLEARLY & ENUNCIATE
2.REMAIN CALM
3.NOT SOUND ANGRY, SARCASTIC, EXCESSSIVELY CHEERFUL OR TOO MONOTONE

292
Q

TRUE OR FALSE:
IT IS PERMISSIBLE TO USE OBSCENITIES OVER THE AIR AS LONG AS YOU ARE RELAYING A DIRECT QUOTE.

A

FALSE

293
Q

TRUE OR FALSE:
USING PHONECTICS, WHEN POSSIBLE, ALLOWS BETTER UNDERSTANDING OF INFORMATION.

A

TRUE

294
Q

WHEN BROADCASTING LENGTHY TRANSMISSIONS YOU SHOULD:

A

UN KEY ABOUT EVERY 10 SECONDS TO ALLOW EMERGENCY TRANSMISSIONS TO INTERJECT

295
Q

WHEN CALLING A U. NIT, YOU SHOULD:

A
  1. USE THE UNIT’S RADIO DESIGNATOR
    2 USE THE CORRECT IDENTIFIER IF THEY HAVE ONE (SIERRA, SAM, DELTA)
296
Q

A UNIT HAS GIVE YOU 10-27 INFORMATION TO RUN. THE TRANSMISSION BECAME 10-1 AND YOU COPIED EVERYTHING BUT THE DATE OF BIRTH. YOU SHOULD:

A

HAVE THE UNIT 10-9 THE DOB ONLY

297
Q

TRUE OR FALSE:
THE TIME IS GIVEN AFTER A TRANSMISSION AS A MEANS OF ACKNOWLEDGEMENT OR TO CLEAR THE AIR.

A

TRUE

298
Q

THE DISPATCHER IS:

A
  1. RESPONSIBLE FOR ALL UNITS ON THEIR TALK GROUP
  2. NOT RESPONSIBLE FOR MONITORING SECONDARY TALK GROUP (SOUTH 2, EAST 2)
  3. REQUIRED TO ANSWER EVERY RADIO TRANSMISSION
299
Q

TRUE OR FALSE:
DISPATCHERS ASSIGNED TO THE “ED” POSITION ARE RESPONSIBLE FOR ANSWERING ALL INCOMING PHONE LINES WHILE GIVING BREAKS.

A

FALSE

300
Q

YOU WILL SAY “BREAK” IN BETWEEN WHAT SEQUENCE OF NUMBERS?

A

998 AND 999

301
Q

TRUE OR FALSE:
YOU MAY GIVE SPECIFIC INFORMATION OVER THE AIR CONCERNING A COMMUNICABLE DISEASE AS LONG AS IT’S IN THE INTEREST OF OFFICER SAFETY.

A

FALSE

302
Q

WHICH OF THE FOLLOWING ARE CONSIDERED, “SUPERFLUOUS” RADIO VERBIAG AND SHOULD NOT BE USED IN RADIO TRANSMISSIONS?

A

THANK YOU, YOU’RE WELCOME,
10-4

303
Q

TRUE OR FALSE:
AS A DISPATCHER, IT IS IMPORTANT TO UNDERSTAND THAT YOUR ACTIONS CAN BE A CONTRIBUTING FACTOR TO THE OUTCOME OF AN INCIDENT.

A

TRUE

304
Q

TRUE OR FALSE:
YOUR ROLE AS A DISPATCHER INCLUDES BEING A SUPPORT SYSTEM FOR THE FIELD UNITS.

A

TRUE

305
Q

TRUE OR FALSE:
SUICIDAL SUBJECTS ARE NOT AMONG COMMON RISK FACTORS FACED BY LAW ENFORCEMENT.

A

FALSE

306
Q

THINGS TO REMEMBER IN THE ROLE YOU PLAY IN OFFICER SAFETY INCLUDE:

A
  1. ASK PERTINENT AND OFFICER SAFETY RELATED QUESTIONS
  2. ADD PERTINENT INFORMATION TO CALLS
  3. STAY AWARE OF UNITS AND WORKING CALLS ON YOUR TALK GROUP
307
Q

TRUE OR FALSE:
TIMELY DISSEMINATION OF SUSPECT INFORMATION TO INCLUDE DESCRIPTIONS IS IMPORTANT.

A

TRUE

308
Q

WHICH OF THE FOLLOW ARE INCLUDED IN RISKS LAW ENFORCEMENT OFFICERS FACE?

A

TRAFFIC STOPS,
PURSUITS, SEARCH WARRANTS

309
Q

WHICH OF THE FOLLO

A
310
Q

WHICH OF THE FOLLO

A
311
Q

TRUE OR FALSE:
KNOWING YOUR NATURES AND PRIORITIES ISN’T VITAL, RESPONDING UNITS SHOULD BE ABLE TO EVENTUALLY FIGURE OUT WHAT THEY ARE RESPONDING TO.

A

FALSE

312
Q

PRIORITY ONES CALLS SHOULD BE DISPATCHED WITHIN

A

2 MINUTES OR INPUT

313
Q

PRIORITY TWO CALLS WILL BE DISPATCHED WITHIN

A

4 MINUTES

314
Q

PRIORITY THREE CALLS WILL BE DISPATCHED WITHIN:

A

8 MINUTES

315
Q

PRIORITY FOUR AND ALL OTHERS WILL BE DISPATCHED WITHIN:

A

20 MINUTES

316
Q

IF A CALL IS UNABLE TO BE HANDLED WITHIN THE PRESCRIBED TIME, WHO SHOULD BE THE FIRST PERSON YOU NOTIFY AS SOON AS POSSIBLE

A

THE FIELD SUPERVISOR

317
Q

WHEN DISPATCHING A CALL, YOU WILL THE UNIT FOLLOWED BY THE VERBIAGE, “copy nature”. WHEN THE UNIT ANSWERS IN THE AFFIRMATIVE, YOU WILL BROADCAST THE FULL DISPATCH INFORMATION. FOR THE FOLLOWING SECTION, FILL IN THE CORRECT ORDER TO INFORMATION FOR THE FULL DISPATCH OF A CALL:

A

CALL #
NATURE
ADDRESS 2 WAYS& CORD
10-17
NARRATIVE
CALL #
TIME STAMP RECEIVED

318
Q

TRUE OR FALSE:
WHEN A UNIT IS BEING DISPATCHED TO A SECONDARY LOCATION, THE DISPATCHER WILL ALSO BROADCAST THE LOCATION OF THE 10-45 AS PART OF THE DISPATCH.

A

TRUE

319
Q

TRUE OR FALSE:
THE EXCEPTION IN DISPATCHING SUPPEMENTAL CALLS IS THAT THE DISPATCHER WILL RELAY THE ORIGINAL CALL NUMBER AND CLEARANCE INSTEAD OF THE AUTO GENERATED CAD OCA FOR THE DAY

A

TRUE

320
Q

WHAT DOES NORTH 1 COVER?

A

FOOTHILLS, CATALINA AND TUCSON MTN

321
Q

EAST 1 COVERS?

A

RINCON AND VAIL

322
Q

SAN XAVIER IS HANDLED BY WHAT TALK GROUP

A

WEST 1

323
Q

GREEN VALLEY DISTRICT, SAHUARITA PD AND THE HOME BUTTON ARE PART OF WHAT TALK GROUP

A

SOUTH

324
Q

TRUE OR FALSE:
YOU CAN FIND THE PRIORITY ALERT TONES, GENERAL TRANSMIT AND END EMERGENCY ALERT TONES ON THE TOOLBAR

A

TRUE

325
Q

YOU KNOW YOUR PRIMARY TALKGROUP IS SELECTED BY THE WHITE BACKGROUND AND WHAT COLOR BORERL

A

GREEN

326
Q

YOU CAN TRANSMIT BY USING YOUR HEADSET BUTTON, WHAT OTHER METHOD OF TRANSMITTING CAN YOU USE:

A

BOOM MIC, FOOT PEDAL GENERAL TRANSMIT BUTTON ON THE TOOL BAR

327
Q

TRUE OR FALSE:
PATCHING CAN LINK MULTIPLE TALK GROUPS TOGETHER SO THAT EVERYONE CAN RECEIVE AND TRANSMIT TO EACH OTHER.

A

TRUE

328
Q

TRUE OR FALSE:
THE LAW ENFORCEMENT INTERGROP TALKGROUPS ALLOWS ALL AGENCIES AND USER ON THE PCWIN SYSTEM TO COMMUNICATE WITH EACH OTHER.

A

FALSE

329
Q

AFTER GIVING THEIR DESIGNATOR, WHAT WILL A UNIT SAY THAT INDICATES THEY ARE PULLING A TRAFFIC STOP?

A

TRAFFIC

330
Q

TRUE OR FALSE:
THE MOST CRUCIAL PIECE OF INFORMATION TO COPY WHEN A UNIT CONDUCTS A TRAFFIC STOP IS LOCATION.

A

TRUE

331
Q

A DEPUTY OFTEN COMES UPON A SITUATION OUT IN THE FIELD THAT REQUIRE DOCUMENTATION AND THE REQUEST FOR A CALL NUMBER. THESE SITUATIONS ARE REFERRED TO AS?

A

ON SITE CALLS

332
Q

TRUE OR FALSE:
AFTER THE DISPATCHER BROADCASTS AN ATL, THE ACTIONS TAKEN WITH THE ATL SHOULD BE PROPERLY NOTED IN THE NARRATIVE.

A

TRUE

333
Q

WHEN ADVISED BY A FIELD SUPERVISOR TO SEND A CALL TO TRC YOU WILL DO WHICH OF THE FOLLOWING:

A

MODIFY THE PRIORITY TO AN 8 ADD A T TO THE END OF THE ZONE AND THEN NOTE IN THE CALL THE DIRECTIVE OF THE FIELD OFFICER

334
Q

USING THE “L “ NUMBER 45L WRITE IN THE CORRECT FORMAT WHEN UNDISPATCHING A CALL:

A

RU 45L -

335
Q

WHAT STATEMENT WILL A K9 HANDLER SAY THAT THE DISPATCHER WILL HAVE TO REPEAT WHEN THEIR DOG IS OUT OF THE VEHICLE ON A SEARCH?

A

K9 DEPLOYED

336
Q

TRUE OR FALSE:
PRIOR TO THE AIR UNIT SWITCHING TO A TALK GROUP WHERE THEY ARE NEEDED, YOU SHOULD GIVE THEM THE LOCATION THEY ARE RESPONDING TO.

A

TRUE

337
Q

THE REQ COMMAND:

A

IS USED TO LOG A REQUEST FOR ANY SUPPORT UNIT OR RESOURCE, SETS A 3 MINUTE TIMER THAT CHANGES A DEPUTY STATUS TO RED. SERVES AS A REMINDER TO THE DISPATCHER TO COMPLETE A REQUEST

338
Q

WHICH COMMAND INDICATES YOU HAVE COMPLETED YOUR REQUEST/TASK?

A

COM

339
Q

TRUE OR FALSE:
IF YOU HAVE A UNIT AT A SECONDARY LOCATION AND YOU USE THE REQ/COM COMMANDS, YOU MUST RETYPE THAT LOCATION AFTER NOTING YOUR COMPLETED TASK?

A

TRUE

340
Q

PRIOR TO GIVING BACK ANY HIT OR 10-88, YOU WILL USE WHICH CODE TO VERIFY THAT IT IS SAFE FOR THE DEPUTY TO RECEIVE THAT HIT INFORMATION:

A

CODE 10

341
Q

AS SOON AS POSSIBLE YOU WILL ALSO START

A

BACK UP UNIT

342
Q

AFTER TEH DEPUTY ADVISES THEY ARE ABLE TO RECEIVE 10-88 INFORMATION, THE DISPATCHER WILL GIVE THE FOLLOWIG:

A

10-88 TYPE AND REFERENCE, THE FULL NAME ON THE 10-88 AND THE DATE OF BIRTH ON THE 10-88

343
Q

TRUE OR FALSE:
IT IS PERMISSIBLE FOR THE DISPATCHER TO ASK A DEPUTY IF THEY WOULD LIKE DESCRIPTORS OF THE 10-88 SUBJECT

A

TRUE

344
Q

TRUE OR FALSE:
DESCRIPTORS INCLUDE ANYTHING THE 10-88 PROVIDES INCLUDING PHYSICAL DESCRIPTORS, SSN, SCARS, MARKS AND TATTOOS

A

TRUE

345
Q

WHO IS RESPONSIBLE FOR DECIDING IF A WARRANT SHOULD BE CONFIRMED?

A

DEPUTY

346
Q

TRUE FALSEl
THE DISPATCHER IS RESPONSIBLE FOR SENDING TH NLYQ

A

TRUE

347
Q

UPON RECEIVING THE WARRANT CONFIRMATION, THE DISPATCHER WILLl

A

READ BACK THE FULL NAME ON THE 1088 CONFIRMATION, READ BACK THE DOB AND ADVISE THE DEPUTY THAT THE 1088 WAS CONFIRMED

348
Q

TRUE OR FALSE:
WARRANTS CONFIRMED FROM OTHER AGENCIES REQUIRE A LOCATE TO BE PLACED ON THE RECORD

A

TRUE

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