BCP Flashcards
Emergency Meeting Locations
Primary - Chapters
Secondary - Delta Hotel
Health & Safety/First Aid Reps
Jeffrey S.
Abid B.
Ranjith K.
Fire Extinguishers
3 in branch
- By vault
- Staff room by lockers
- Inside ATM/JIT room
TD IRC
Incident Reporting Center contact number: 1-866-424-8463
- Must be saved on phone
- Used to report suspicious incidents/threats/emergencies
Duress Alarm Code
000327
- For use on alarm pads during emergencies
Red Emergency Handbook
2 in branch
- Staff room by women’s bathroom
- Inside secure desk room
- Used in cases of emergency such as robberies, etc.
First Aid Kit
In staff room on top of fridge
Emergency Exit
In staff room
BBCG
Branch Business Continuity Guide
- Inside Gina’s office
- Used when branch operations get interrupted, such as power outages, floods, etc.
- Contains instructions and paperwork for accounts etc.
Silent Alarm
Located inside vault (left side when inside)
Vault Emergency Release
Written behind vault door
- Follow instructions as laid out
Robbery Awareness/Procedure
- Follow robber’s request
- Let robber know you will comply and will go to CRU to get cash with hand gesture
- If not is given, leave note on CRU
- Press “F12” to dispense $200 in mixed bills
- F12 can be pressed as many times as necessary for situation
- Combine with Dyepac/GPS/Decoy bills (if possible) in clear plastic bag
- Disengage and step back to end transaction
- Inform manager when robber has left
Cash Limits
Secure desk drawer:
- $18,315 CAD (99 bills of each denomination)
- $5,000 USD
- $2,000 EUR
- $2,000 GBP
- $10,000 MXN
Drop chute/top & bottom truck/coin safe/cash safe/CRU:
- Unlimited
Coin drawer outside:
- $3,000 CAD rolled coins
UTR
Unusual Transaction Report
- Required to be filled out for transactions of any amount, completed or attempted, withdrawal or deposit, if you find it suspicious
- Do not “tip off” client that you are completing UTR
- Search UTR on B-Web and complete application (Personal or Business) for submition
Release From Liability Form
- Must be completed for large cash withdrawal ($10,000 or above)
- Form must be completely filled out and signed by client and employee prior to transaction being completed
- If client refuses to sign, “REFUSED” must be written on the form
- By signing, client acknowledges risk of theft, robbery, and all other risks from the moment cash is handed to them, releasing TD of any liability
LCTR
Large Cash Transaction Report
- Must be completed for large cash deposit ($10,000 or above)
Cheque Negotiation
Cheque payable to account holder AND another person(s):
- If account holder wants to deposit cheque, the other payee must sign the back of the check (endorsement). Authentication of both parties is required. If account holder wants to cash cheque, all payees must sign back of cheque
Cheque payable to someone other than account holder:
- Done on an exception basis only. All instances are to be referred to a supervisor. Branch to follow KYC and then allow to deposit or cash the cheque. Both payee and account holder to sign back of cheque (double endorsement).
