BCP

Question 1

Emergency Meeting Locations

Answer 1

Primary - Chapters

Secondary - Delta Hotel

Question 2

Health & Safety/First Aid Reps

Answer 2

Jeffrey S.
Abid B.
Ranjith K.

Question 3

Fire Extinguishers

Answer 3

3 in branch

• By vault
• Staff room by lockers
• Inside ATM/JIT room

Question 4

TD IRC

Answer 4

Incident Reporting Center contact number: 1-866-424-8463

• Must be saved on phone
• Used to report suspicious incidents/threats/emergencies

Question 5

Duress Alarm Code

Answer 5

000327

- For use on alarm pads during emergencies

Question 6

Red Emergency Handbook

Answer 6

2 in branch

• Staff room by women’s bathroom
• Inside secure desk room
• Used in cases of emergency such as robberies, etc.

Question 7

First Aid Kit

Answer 7

In staff room on top of fridge

Question 8

Emergency Exit

Answer 8

In staff room

Question 9

BBCG

Answer 9

Branch Business Continuity Guide

• Inside Gina’s office
• Used when branch operations get interrupted, such as power outages, floods, etc.
• Contains instructions and paperwork for accounts etc.

Question 10

Silent Alarm

Answer 10

Located inside vault (left side when inside)

Question 11

Vault Emergency Release

Answer 11

Written behind vault door

- Follow instructions as laid out

Question 12

Robbery Awareness/Procedure

Answer 12

• Follow robber’s request
• Let robber know you will comply and will go to CRU to get cash with hand gesture
• If not is given, leave note on CRU
• Press “F12” to dispense $200 in mixed bills
• F12 can be pressed as many times as necessary for situation
• Combine with Dyepac/GPS/Decoy bills (if possible) in clear plastic bag
• Disengage and step back to end transaction
• Inform manager when robber has left

Question 13

Cash Limits

Answer 13

Secure desk drawer:

• $18,315 CAD (99 bills of each denomination)
• $5,000 USD
• $2,000 EUR
• $2,000 GBP
• $10,000 MXN

Drop chute/top & bottom truck/coin safe/cash safe/CRU:
- Unlimited

Coin drawer outside:
- $3,000 CAD rolled coins

Question 14

UTR

Answer 14

Unusual Transaction Report

• Required to be filled out for transactions of any amount, completed or attempted, withdrawal or deposit, if you find it suspicious
• Do not “tip off” client that you are completing UTR
• Search UTR on B-Web and complete application (Personal or Business) for submition

Question 15

Release From Liability Form

Answer 15

• Must be completed for large cash withdrawal ($10,000 or above)
• Form must be completely filled out and signed by client and employee prior to transaction being completed
• If client refuses to sign, “REFUSED” must be written on the form
• By signing, client acknowledges risk of theft, robbery, and all other risks from the moment cash is handed to them, releasing TD of any liability

Question 16

LCTR

Answer 16

Large Cash Transaction Report

- Must be completed for large cash deposit ($10,000 or above)

Question 17

Cheque Negotiation

Answer 17

Cheque payable to account holder AND another person(s):
- If account holder wants to deposit cheque, the other payee must sign the back of the check (endorsement). Authentication of both parties is required. If account holder wants to cash cheque, all payees must sign back of cheque

Cheque payable to someone other than account holder:
- Done on an exception basis only. All instances are to be referred to a supervisor. Branch to follow KYC and then allow to deposit or cash the cheque. Both payee and account holder to sign back of cheque (double endorsement).