Basics

Question 1

What is the Definition of a system in general

Answer 1

Inputs (raw materials, information, people) -> Process -> Outputs (Service/product)

Question 2

What is Supply chain management/Value chain management

Answer 2

Supplier -> Input -> Process -> Output -> Distribution channel -> Customer
V1 -> V6 => Total added value
Upstream -> outputs -> Downstream

Question 3

What is te theory of constraints

Answer 3

Limitations: resources, information, knowledge
the goal is to optimise resources

Question 4

What are the main goal of SCM

Answer 4

Maximise efficiency
Minimise costs and risks

Question 5

What is efficiency

Answer 5

Added Value (money, good feeling) and Customer Satisfaction

Question 6

Who is supplier

Answer 6

We buy our inputs from a supplier, it is important for quality

Question 7

What are the factors of customer satisfaction

Answer 7

Reputation and Good Review

Question 8

What can impact SCM

Answer 8

Internal factors: employee, location, resources => we can control
External factors: PESTEL => we cant control we have to adapt

Question 9

What is risk management

Answer 9

Responses to risk: Accept, Reject, Mitigate