Basic Rules of Facilitation

Question 1

Basic Rule 1

Answer 1

It’s always about the learners!

Question 2

Basic Rule 2

Answer 2

The selection of delivery type is a design and development issue; learners’ needs, among other factors, must be considered. Facilitators can use the same skills for blended and virtual training as they do in face to face training.

Question 3

Basic Rule 3

Answer 3

Facilitation is learner centered, whether face to face online on in the virtual classroom. In contrast, presentations are presenter centered.

Question 4

Basic Rule 4

Answer 4

Use multiple forms of media and learning strategies to support learners’ taking in of content.

Question 5

Basic Rule 5

Answer 5

Facilitate both the task and process of leaning experiences.

Question 6

Basic Rule 6

Answer 6

As leader, you help participants learn and apply the new knowledge and skills to their jobs.

Question 7

Basic Rule 7

Answer 7

Manage and maintain your agenda.

Question 8

Basic Rule 8

Answer 8

Always maintain a positive and professional demeanor and model the behavior you are teaching.

Question 9

Basic Rule 9

Answer 9

Demonstrate mastery of the subject, in both content and application to the job regardless of the learning environment.

Question 10

Basic Rule 10

Answer 10

Consult with learners to clarify content and help them apply that content to their jobs, within their environment.

Question 11

Basic Rule 11

Answer 11

Know as much as you can about your learner audience.

Question 12

Basic Rule 12

Answer 12

Find out the true usability of a room before delivery.

Question 13

Basic Rule 13

Answer 13

Be sure the room is wide enough to accommodate a U shaped setup.

Question 14

Basic Rule 14

Answer 14

Your room setup should support learning and accommodate the size of the room.

Question 15

Basic Rule 15

Answer 15

Always greet learners as they arrive. Plan to finish preparation work 10 to 15 minutes before the scheduled start time.

Question 16

Basic Rule 16

Answer 16

Model the energy level that you want to create in the learners.

Question 17

Basic Rule 17

Answer 17

Begin a learning event with an activity.

Question 18

Basic Rule 18

Answer 18

Don’t “wing it” when it comes to stories and examples. Plan ahead: make sure the stories and examples are aligned with the learning objectives and rehearse them so they flow smoothly.

Question 19

Basic Rule 19

Answer 19

With humor, when in doubt, DON’T.

Question 20

Basic Rule 20

Answer 20

Use your unique talents and skills to personalize and enhance learning.

Question 21

Basic Rule 21

Answer 21

Almost any type of structured exercise you can use in the face to face classroom can be incorporated into a virtual classroom environment.

Question 22

Basic Rule 22

Answer 22

All learning activities must support appropriate learning objectives.

Question 23

Basic Rule 23

Answer 23

Know the knowledge and experience levels of your audience.

Question 24

Basic Rule 24

Answer 24

Sequence learning activities to maximize learning and involvement for face to face and virtual classroom learning environments.

Question 25

Basic Rule 25

Answer 25

Present complete and specific instructions for all learning activities.

Question 26

Basic Rule 26

Answer 26

Don’t sacrifice skill practice when making time adjustments.

Question 27

Basic Rule 27

Answer 27

Manage your time to maximize learning; structure the time for online learners’ deliverables and feedback.

Question 28

Basic Rule 28

Answer 28

Align group sizes with the learning activity and course schedule.

Question 29

Basic Rule 29

Answer 29

Develop group composition that maximizes attainment of learning objectives and reinforces learning.

Question 30

Basic Rule 30

Answer 30

Continue in your role of facilitator by monitoring while participants are engaged in activities, which may include using technology in the monitoring effort.

Question 31

Basic Rule 31

Answer 31

The type of test or assessment must align with the learning objectives.

Question 32

Basic Rule 32

Answer 32

Feedback, tests and assessments can be part of learning activities.

Question 33

Basic Rule 33

Answer 33

Plan ahead to adjust on the fly to maintain content and make learning happen.

Question 34

Basic Rule 34

Answer 34

Learners behave in a way that disrupts learning to fulfill an individual need or agenda.

Question 35

Basic Rule 35

Answer 35

The facilitators behavior must make learning happen.

Question 36

Basic Rule 36

Answer 36

Learning is about the content, activities and eventual job performance. Not about the media.

Question 37

Basic Rule 37

Answer 37

The medial must relate to and support the learning.

Question 38

Basic Rule 38

Answer 38

Media must support the desired amount of facilitator movement.

Question 39

Basic Rule 39

Answer 39

Media should encourage as much learner interactivity as is appropriate for the learning activity at hand.

Question 40

Basic Rule 40

Answer 40

Don’t use just one or two types of media. Use a variety of media in one module or setting.

Question 41

Basic Rule 41

Answer 41

Always have a media backup plan.

Question 42

Basic Rule 42

Answer 42

If you are not going to act on the feedback don’t solicit it.

Question 43

Basic Rule 43

Answer 43

In general, verbal feedback doesn’t provide reliable or useful information.

Question 44

Basic Rule 44

Answer 44

Learner feedback on how well course objectives were met provides insights into the quality of facilitation.