Basic reception stock lines Flashcards
if a person asks if you deal if immigration/family law
- “Unfortunately, because we work exclusively in criminal law, we won’t be able to assist you in those matters”
- If they ask you for a recommendation: “I’m unable to propose someone, however I can advise you to look up immigration/familiy lawyers near you online”
if a random person asks to speak to a solicitor
“Unfortunately, a solicitor is not available at this time, but if you don’t mind, I can some brief details in order to pass a message on to a solicitor when one returns back to the office”
The info that should be taken is:
- “Can I take your name please?”
- “What is it that you require assistance with?”
(If client starts to ramble on you say: “sorry to interrupt you but at this stage all I require is some brief details in order to better assist you”) - “Which is the best number to ring you on”?
“I will pass this information onto a solicitor in the office and they will call you back in relation to your matter when they are available”
if a person starts to ask you for advice
“Unfortunately, I’m not qualified to give you advice of any kind however I can take your details and arrange for a solicitor to ring you back regarding this matter
The info that should be taken is:
- “Can I take your name please?”
- “What is it that you require assistance with?”
(If client starts to ramble on you say: “sorry to interrupt you but at this stage all I require is some brief details in order to better assist you”) - “Which is the best number to ring you on”?
“I will pass this information onto a solicitor in the office and they will call you back in relation to your matter when they are available”
If a person says I’m getting done/under investigation for an offence dealt with in the police, magistrates or crown court.
“Ok Sir/Madam, do you mind if I take some brief details in order to better assist you with your matter”
- “Can I take your name please?”
- “Which is the best number to ring you on”?
- “What is it that you require assistance with?”
(If client starts to ramble on you say: “sorry to interrupt Sir/madam but unfortunately I’m not in a position to take all the details at this stage, all I require is some brief details”)
“I will pass this information onto a solicitor in the office and they will call you back in relation to your matter when they are available as they are currently
if a client wants to speak to amjid/aftab
“OK Sir/Madam, do you mind if I take some brief details so I can pass them on to Amjid/Aftab
- “May I take your name please?
- “May I ask what your call is in regard to?
“Just bear with me one moment, I’m going to place you on hold to see if Amjid/Aftab is available”
If Amjid/Aftab are not in the office:
“Unfortunately, Amjid/Aftab is not in the office however I can take some contact details and I can arrange for him to call you
If Amjid/Aftab are in the office:
“Hello, I have passed your details to Amjid/Aftab and he will be with you shortly, I’m going to now place you on hold”
call from defence duty call centre
Key details to get of them:
- What is the name of the person?
- Reason for arrest?
- Which station client is held at?
Remember you are taking a message on behalf of Amjid so say, “Can I give you the pin number for my college” once they say ok, you then say: “11044”. You then say, “Can you send all the details to my colleagues numbers ending 49”. This text includes all details, so it doesn’t matter.
