Basic

Question 0

What does the phrase ‘romance of teams’ refer to?

Answer 0

The belief that teams are effective and superior units. Research suggests teams are not always as effective as they appear, in some circumstances.

Question 1

What makes a team different to a group?

Answer 1

A shared or common goal

Question 2

True or false: working in teams has been demonstrated to diminish satisfaction and confidence within team members

Answer 2

False

Question 3

Name at least one definition of ‘success’ in teams

Answer 3

Task completion, development of social relations, sense of belonging, satisfaction, or belonging

Question 4

True or false: group composition has a significant influence on the success of a team

Answer 4

True

Question 5

Name five characteristics of successful teams, as cited by Daniel Levi.

Answer 5

Clear goals, appropriate leadership, organisational support, suitable tasks, accountability/rewards

Question 6

Name the 5 stages, in correct order, of group development, as defined by Tuckman and Jensen.

Answer 6

Forming, storming, norming, performing, adjourning

Question 7

Define the ‘forming’ stage of group development

Answer 7

Orientation: members getting to know one another

Question 8

Define the ‘storming’ stage of group development

Answer 8

Conflict: disagreement about roles and procedures

Question 9

Define the ‘norming’ stage of group development

Answer 9

Structure: establishment of rules and social relationships

Question 10

Define the ‘performing’ stage of group development

Answer 10

Work: focus on completing task

Question 11

Define the ‘adjourning’ stage of group development

Answer 11

Dissolution: completion of task and end of group

Question 12

Name two other model perspectives for group formation

Answer 12

Project development perspectives (task oriented), cyclical perspectives (counters the idea that some groups will skip stages and return to certain stages)

Question 13

What does the term ‘group norms’ refer to

Answer 13

Implicit or explicit definitions of what is and isn’t appropriate behaviour within a group

Question 14

Name 5 basic group processes

Answer 14

Motivation, cohesion, role definition, task & social behaviours, adaptation & learning

Question 15

Define ‘motivation’

Answer 15

The reason/s why we engage in or avoid behaviours

Question 16

True or false: every conscious behaviour we engage in has some kind of motivation behind it

Answer 16

True

Question 17

Define ‘social loafing’

Answer 17

When individuals in a group put in less effort than other members, particularly when their efforts are indistinguishable from the rest of the group

Question 18

Define ‘social facilitation’

Answer 18

When individuals in a group put in more effort than other members, particularly when their efforts are distinguishable from the rest of the group

Question 19

Define ‘cohesion’

Answer 19

The interpersonal bonds that hold a group together

Question 20

True or false: performance outcomes are related to cohesion

Answer 20

True

Question 21

True or false: There is no such thing as a group that is too cohesive

Answer 21

False

Question 22

Why can groups can are overly cohesive underperform?

Answer 22

Too much cohesion can result in overconfidence in the group’s abilities, direction, and decisions

Question 23

True or false: an individual can have multiple roles within a group

Answer 23

True

Question 24

True or false: one role can have multiple members

Answer 24

True

Question 25

Define 'team adaptation'

Answer 25

An ongoing process of action and reflection that leads to better understanding of team processes and task performance (Mathieu)

Question 26

Name at least 3 types of feedback

Answer 26

Positive, negative, affirmation, criticism, formal, informal, importance of psychological safety

Question 27

True or false: A third-party consultant will negatively affect team adaptation

Answer 27

False

Question 28

Name the 3 major components of communication

Answer 28

Sender, receiver, message

Question 29

Name 2 sub-components of the 'sender' component of communication

Answer 29

Credibility, attractiveness

Question 30

Name 4 sub-components of the 'receiver' component of communication

Answer 30

Intelligence, language skills, self-esteem, resistance

Question 31

Name 3 sub-components of the 'message' component of communication

Answer 31

Sophistication, level of emotion, aesthetics

Question 32

Define 'psychological safety'

Answer 32

The conditions that encourage people to freely express their thoughts and feelings

Question 33

Define 'trust'

Answer 33

Belief in the reliability, truth, or ability of a person or group

Question 34

What are 3 things trust is built upon?

Answer 34

Past experiences, knowledge of the motives of others, willingness to believe in others

Question 35

Name 4 ways of improving communication

Answer 35

Ask questions, listen actively, provide constructive feedback, manage feelings

Question 36

Name 3 ways in which you could manage feelings when communicating

Answer 36

Stay neutral, understand feelings rather than evaluate them, process feelings in the group

Question 37

What makes up constructive feedback?

Answer 37

Focusing on what can be improved on in the future, specific behaviours that need to be actioned, feedback that leads to learning and problem solving

Question 38

What guides initial trust?

Answer 38

Mood and emotions

Question 39

What are the 3 approaches to problem solving?

Answer 39

Descriptive, functional, prescriptive

Question 40

What is the 'babble effect'?

Answer 40

A predictor of who will lead based on quantity of participation

Question 41

Describe descriptive problem solving

Answer 41

Examines how teams solve problems. Researchers focus on different aspects of the group process in order to understand the problem-solving process.

Question 42

Describe functional problem solving

Answer 42

Tries to improve a team's ability to solve problems by understanding the factors related to effective problem solving and the factors that disrupt team problem solving

Question 43

Describe prescriptive problem solving

Answer 43

Presents a strategy that encourages teams to solve problems more effectively.

Question 44

True or false: Skilled problem solvers view problems from a variety of viewpoints to better understand the problem

Answer 44

True

Question 45

True or false: Effective teams rely on its own opinions in order to make decisions

Answer 45

False, effective teams gather data and research a problem before making decisions

Question 46

True or false: Establishing criteria of what a good solution must meet can result in effective problem solving

Answer 46

True

Question 47

What assumptions does the prescriptive problem solving approach make?

Answer 47

(a) team members should use rational problem-solving strategies, (b) using a structured approach will lead to a better solution

Question 48

Instead of recognizing the problem, and then defining and analyzing it, what do groups tend to do?

Answer 48

Focus on the symptoms of the problem rather than trying to understand the cause

Question 49

What is 'conditional trust'?

Answer 49

Trust given provided that certain preconditions are met. Essentially, it is mistrust.

Question 50

The idea that conflict is negative and should be avoided is an example of...

Answer 50

Defensive avoidance

Question 51

Collectivist cultures emphasize...

Answer 51

family and work group goals above individual needs and desires

Question 52

Individualist cultures emphasize...

Answer 52

personal achievement regardless of the expense of group goals

Question 53

Name at least 2 traits of a collectivist culture

Answer 53

everyone is encouraged to be an active player in society, to do what is best for the society and not themselves, rules promote unity & brotherhood & selflessness, working with others and cooperating is the norm, everyone supports each other

Question 55

Name at least 2 traits of an individualist culture

Answer 55

"I" identity, promotes individual goals & achievement & initiative, individual rights most import, rules ensure self-importance and individualism, being dependent on others is frequently seen as shameful, people are encouraged to rely on themselves

Question 56

Is there a relationship between gender and leadership effectiveness?

Answer 56

No

Question 57

Describe the leadership prototype theory

Answer 57

People have mental prototypes as to what makes a good leader, and resonant better with those who match those prototypes.

Question 58

True or false: Different types of leaders are useful in different situations

Answer 58

True

Question 59

When is aggressive-style leadership appropriate?

Answer 59

Emergency situations

Question 60

What is the impact of passive power styles?

Answer 60

It results in passivity among group members

Question 61

What are the 8 key functions in the functional leadership model

Answer 61

Defining the task, planning, briefing the team, controlling what happens, evaluating results, motivating individuals, organizing people, setting an example

Question 62

What are the three criteria of effective teams, according to Hackman?

Answer 62

productive output meets standards, team helps people to work together on future projects, team contributes to growth and personal well being of team members