Barista Reviewer part 2 Flashcards
WHAT ARE THE WAYS TO DETERMINE IF STEAMING IS FINISH?
Touch or Palm Method,
Use Frothing Thermometer,
Sight and Sound
WHAT IS SUGGESTIVE SELLING?
Suggestive selling is a sales technique that encourages staff to prompt customers to include additional, (generally lower priced) items to their purchase.
WHAT IS THE DIFFERENCE BETWEEN UPSELLING AND SUGGESTIVE SELLING?
Suggestive selling is a sales technique that identifies related and complementary products to the items being purchased and Upselling is another sales technique that encourages customers to spend more by purchasing an upgraded, higher-end or premium version of a product. Upselling involves convincing the customer to buy a better version of their existing item.
WHAT IS COFFEE?
Coffee is the seed of a cherry from a tree, which grows from sea level approximately 6,000 feet in a narrow subtropical belt around the world.
WHAT ARE THE FACTORS THAT CONTRIBUTE TO THE OVERALL QUALITY OF THE GREEN BEANS?
Seed Stock,
Plantation Location,
Soil Composition,
Altitude,
Weather Conditions,
Fertilization,
Cultivation,
Harvesting,
Processing Method
WHO DISCOVERED COFFEE? WHEN AND WHERE WAS IT DISCOVERED?
It was discovered by Kaldi in the Ethiopian province of Kaffa around the late 6th century.
WHAT IS THE DIFFERENCE BETWEEN A ROBUSTA AND ARABICA COFFEE BEAN?
Robusta beans are cheaper to grow and cultivate and have higher crop yields than Arabica beans and are more disease resistant while Arabica beans are more difficult to grow and are less resilient to pests. Robusta beans contain twice as much caffeine and often taste bitter and harsh while Arabica beans are less intense, have less caffeine, and have more subtle flavors.
Robusta beans are rounder in shape with a straight cleft down it’s middle while Arabica beans shape is more oblong and has a curving cleft down it’s middle.
WHAT IS KOPI LUWAK OR COFFEE ALAMID?
It is a coffee that includes partially digested coffee cherries, eaten and defecated by the Asian palm civet. Fermentation occurs as the cherries pass through a civet’s intestines, and after being defecated with other fecal matter, they are collected
WHAT IS BLACK IVORY?
Black Ivory Coffee is a brand of coffee produced in northern Thailand from Arabica coffee beans consumed by elephants and collected from their waste. The taste of Black Ivory coffee is influenced by elephants’ digestive enzymes, which breaks down the coffee’s protein.
WHAT ARE THE PARAMETERS OF A GOOD SHOT ESPRESSO?
• 1 oz. or 30 ml. in quantity
20 - 30 seconds extracting time
• 30 Ibs. of tamp pressure
Espresso machine temperature/pressure is 9 - 10 bars
3 layers should be present
WHAT ARE THE FACTORS THAT CAN AFFECT EXTRACTION TIME OF ESPRESSO?
- Water - filtered, measured, and calibrated
- Coffee beans - freshly ground
- Espresso Machine - clean and in good condition
- Dose - must be 7 - 9 grams
- Grind - grinder must be calibrated
- Tamp - coffee ground must be flat and compact, must press the coffee ground at least 30 lbs. arm weight
- Barista - must be confident, consistent, accurate, observes speed
HOW DO YOU IDENTIFY AN OVER EXTRACTED ESPRESSO?
Bitter taste, extraction time exceeded 30 seconds, crema is burnt, dark in color
WHAT ARE THE 2 TYPES OF CAPPUCCINO?
1) Wet cappuccino - are made with more hot milk and less foamed milk.
2) Dry cappuccino - have less milk than the other. Foam are lofty.
WHAT IS BACKFLUSH?
Forcing fresh water and cleaning detergent behind the shower screen and through the exhaust valve cleaning and removing built up coffee oil.
WHAT IS POS AND ECR?
(Electronic Cash Register)
- a cash register is a machine that records sales transactions, gives change and holds money.
POS (Point of Sale)
- is a computerized system that handles financial transactions, tracks inventory and records many types of business data.
