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BAR & BEV > BAR PERSONNEL > Flashcards

BAR PERSONNEL Flashcards

1
Q

In charge of the overall
operation of the bar.

A

BAR MANAGER

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2
Q

In charge of monitoring the staff and the operation.

A

BAR CAPTAIN/ SUPERVISOR

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3
Q

In charge of preparing and
pouring/ serving the drinks of the guests.

A

BARTENDER

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4
Q

In charge of serving the drinks and foods on tables of guests

A

BAR SERVER

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5
Q

In charge of suggesting, selling, and serving the wines to the guests.

A

WINE STEWARD/ SOMMELIER

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6
Q

In charge of receiving and entertaining the guests.

A

BAR RECEPTIONIST

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7
Q

In charge of receiving payments of the guests.

A

CASHIER

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8
Q

Assists the bartender in the
maintenance of cleanliness and the
preparations in the bar.

A

BAR BACK

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9
Q

Also known as bar helper, bar boy/girl.

A

BAR BACK

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10
Q

In charge of preparing coffee beverages in a coffee shop.

A

BARISTA

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11
Q

_________ is the
Italian term for bartender.

A

BARISTA

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12
Q

HE IS RESPONSIBLE FOR:
• He is responsible for the proper operation
of the cocktail lounge or bar, in accordance
with established company policies and
government orders.
• He sees to it all beverages served from his
department are prepared according to
standardized recipes and served in a
prescribed manner.
• He is responsible for the security of all
liquors, bar equipment, supplies and cash
in his department as well as maintaining a
high degree of sanitation.
• He sees that the establishment is in
keeping with the atmosphere and the mode
of service it offers to customers and
employees.

A

HEAD BARTENDER/ BEVERAGE SUPERVISOR

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13
Q

HE IS RESPONSIBLE FOR:

  • Ordering, receiving, storing, issuing,
    and serving of wine.
    Instructing the staff in the art of serving
    wine.
  • Should be familiar with the American,
    European, and Canadian wines.
  • Should have a general knowledge of the
    beverages to be served.
  • Should have a working knowledge of the
    processes of wine making and all fermented and distilled beverages.
  • He should have a good knowledge of
    wine, beer, liquor and other beverages
    (brand name, degree of quality, etc.)
  • He must have the desire and aptitude
    to serve people.
  • He must have the talent of evaluating
    wines.
  • He must be a “smooth” salesman.
A

WINE STEWARD (CELLRMASTER, WINEMASTER, WINE CAPTAIN OR WINE WAITER)

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14
Q
  • He can appreciate the quality of wine.
  • He must not smoke or eat highly
    seasoned food.
  • Those who are true connoisseurs of
    wines and wine service merit the title
    sommelier (SUM-el-yay or SOHM-ee-
    yay).
A

SOMMELIER

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15
Q
  • He is responsible in serving beverage in the dining area.

Responsibilities:
- He should report for work in a properly
clean and complete uniform and properly groomed.

  • Reports to the workstation at least 30
    minutes in advance.
  • Check the station/tables are clean,
    orderly, and properly set with matches,
    clean ashtrays, and tent cards.
  • Greets guest and escort them to their
    seats when they enter the bar.
  • Takes orders for drinks correctly and
    offer upgrades or custom drinking.
  • Knows the bar menu well and be able to
    explain and suggest drinks, especially
    the daily specials.
  • Place the order at the service bar and
    ensure that drinks are served in the
    proper glass with the proper garnish
  • Ensures that the brand of liquor
    ordered is the brand served.
  • An efficient bar server must perform
    the 5 steps of bar service to satisfy the
    guests.
A

BAR SERVER

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16
Q

7 STEPS TO EXCELLENT SERVICE

A

1.Greeting the guests
2. Smiling/establishing eye contact with the
guests
3.Taking drink orders
4. Customizing drinks
5. Up selling
6. Taking payments
7. Maintaining table cleanliness/ taking other
orders

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17
Q

He assists the bartender in the preparation of cocktails and other drinks ordered by customers
He cleans the bar, washes glasses,
ashtrays, etc.
He runs errands for the bartender
He assists in making requisitions and inventory

A

BAR BACK/ BAR UTILITY/ BAR BOY

18
Q

3 Requirements to Become a Bartender:

A
  1. PHYSICAL REQUIREMENTS
  2. KNOWLEDGE AND SKILLS
  3. SOCIO-EMOTIONAL
19
Q

3 PHYSICAL REQUIREMENTS

A
  1. Height
  2. Pleasing Personality
  3. Physically Fit
20
Q

2 KNOWLEDGE AND SKILLS

A
  1. Mental Ability
  2. Practical Skills
21
Q

4 Practical Skills

A
  1. Bartending
  2. Flairtending
  3. Organizing
  4. Mixology
22
Q

the art and science of mixing and serving drinks.

A

BARTENDING

23
Q

the art of mixing and serving with showmanship or flair.

A

FLAIRTENDING

24
Q

the ability to put things in order.

A

ORGANIZING

25
Q

the art and science of creating a concoction or mixed drink.

A

MIXOLOGY

26
Q

4 SOCIO- EMOTIONAL

A
  1. SOCIAL SKILLS
  2. EMOTIONAL SKILLS
  3. COMMUNICATION SKILLS
  4. BEHAVIORAL SKILLS
27
Q

In kitchen preparing ingredients calls MIS-EN-PLACE, what about preparing the bar?

A

MIS-EN-SCENE

28
Q

3 SELLING TECHNIQUES

A
  1. UPSELLING
  2. SUGGESTIVE SELLING
  3. CROSS-SELLING
29
Q

BARTENDER should possess the following 8 qualifications:

A
  1. Sex makes no difference
  2. The bartender is a good host
  3. The bartender is a diplomat
  4. The bartender is an authority figure
  5. The bartender is a role model
  6. The bartender knows how to mix a drink
  7. The bartender is pays attention to detail
  8. The bartender is imaginative and fun
30
Q

It able to scan 360 degrees

A

EYES

31
Q

Hears drink orders from four sources and keeps them in order

A

EARS

32
Q

Makes the gentle elbow pour the rest of the drink away after toasting

A

STRONG ELBOW

33
Q

Guides troublemakers to the door

A

GENTLE ARM

34
Q

Raises a glass to toast a customer’s birthday

A

GENTLE ELBOW

35
Q

A good bartender is on his or her _______ all the time

A

TOES

36
Q

Interchangable: “A good bartender has as many faces as a clock,” Bernard Regan, 1965

A

FACE

37
Q

Broad enough to bear many responsibilities

A

BACK

38
Q

For shaking Margaritas

A

STRONG WRIST

39
Q

For stirring Martinis

A

GENTLE WRIST

40
Q

Able to perform completely
independent of one another—one opens a beer bottle, the other is pouring vodka

A

HANDS

BAR & BEV (5 decks)

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