BAPTIST HEALTH ORIENTATION STUDY

Question 1

To ensure patient satisfaction we offer:

Answer 1

1. Open Visitation
2. WIFI
3. Room Service Food Delivery
4. Soothing Ambient Sounds
5. Chapel Services

Question 2

A.I.D.E.T OR AIDET

Answer 2

A: Acknowledge
I: Introduce
D: Duration
E: Explain
T: Thank

Question 3

A in AIDET

Answer 3

ACKNOWLEDGE the patients and guests in the room with a smile and their names

Question 4

I in AIDET

Answer 4

INTRODUCE yourself and explain your role in patients care plan

Question 5

D in AIDET

Answer 5

set expectations for the DURATION before their next encounter with staff

Question 6

E in AIDET

Answer 6

EXPLAIN what your doing, how the procedure works, and who to contact if they need assistance

Question 7

T in AIDET

Answer 7

THANK people for their assistance

Question 8

CODE BLUE

Answer 8

cardiac arrest

Question 9

CODE RESCUE

Answer 9

patient clinical deterioration

Question 10

CODE HELP

Answer 10

patient or family requesting immediate medical assistance

Question 11

CODE PINK

Answer 11

neonatal clinical deterioration

Question 12

CODE PURPLE

Answer 12

pediatric clinical deterioration

Question 13

CODE STORK

Answer 13

missing infant under 28 days old

Question 14

CODE ADAM

Answer 14

missing child over 28 days old

Question 15

CODE ORANGE

Answer 15

unattended delivery

Question 16

CODE RED

Answer 16

fire

Question 17

CODE BLACK

Answer 17

bomb threat

Question 18

CODE GREEN

Answer 18

combative person

Question 19

CODE SILVER

Answer 19

active threat/ active shooter

Question 20

CODE WHITE

Answer 20

hazardous spill

Question 21

CODE “9”

Answer 21

non-patient injury (inside building)

Question 22

CODE “250”

Answer 22

non-patient injury (outside building)

Question 23

CODE DELTA

Answer 23

internal/external disaster