Balanced Scorecard

Question 1

Which measure isn’t needed

Answer 1

Financial- if use others to improve strategy- financials look after themselves

Question 2

Way a bs can be used

Answer 2

Communicate with subordinates- e.g better training/ development- link cim- Maslow 1943

Question 3

Contrast bs- to financial

Answer 3

China competition- globalisation- use target costing- link Marriott

Question 4

Compare to porter 5 forced

Answer 4

Critique thurlby, 1998- it

Link- both have customers involved

Question 5

What a balanced score card is

Answer 5

Kaplan and Norton, 1987
Measures help give overall view of company
Examine customer sat, financial measures, internal processes, learning and growth,
Used to monitor and improve or implement new strategy