Balanced Scorecard Flashcards

1
Q

What are the 4 perspectives of the balanced scorecard?

A
  1. Financial perspective - E.g financial indicators such as profitibility of sports centre or performance against budget.
  2. Customer perspective - Measuring the organisations performance in areas that are significant to customers.
  3. Internal business process perspective - Measuring the efficiency of key processes within the organisation such as response times.
  4. Learning & growth perspective - Measuring activities which affect the future growth and evelopment of the organisation.
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2
Q

What are 3 potential indicators for the success of the HCT & NTS merger from the financial perspective of the Balanced Scorecard.

A
  1. Performance to budget (overspend/underspend)
  2. Reserve level against recommended level
  3. Income from non-grant sources.
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3
Q

What are 5 potential indicators for the success of the HCT sports centre from the financial perspective of the Balanced Scorecard.

A
  1. Net income generated
  2. ROCE
  3. NPV
  4. IRR
  5. Payback period
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4
Q

What are 5 potential indicators for the success of the HCT & NTS merger from the customer perspective of the Balanced Scorecard.

A
  1. Year on year acedemic performance improvement?
  2. No. of students in work or university 1 year after leaving the school.
  3. Education Standards review of the school.
  4. Pupil surveys.
  5. Truancy rates
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5
Q

What are 4 potential indicators for the success of the sports centre from the customer perspective of the Balanced Scorecard.

A
  1. Customer surveys and feedback
  2. Return customer rates
  3. PE teacher satisfaction surveys.
  4. Online review scores
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6
Q

What are 4 potential indicators for the success of the HCT & NTS merger from the internal business process perspective of the Balanced Scorecard.

A
  1. Merger deadlines
  2. The response time between management on the seperate sites.
  3. The decision making time of the new board (could identify if it is a workable solution as the members from both sites will need to resolve their issues and co-operate).
  4. Teacher retention rates.
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6
Q

What are 3 potential indicators for the success of the sports centre from the internal business process perspective of the Balanced Scorecard.

A
  1. Response time to bookings of the centre.
  2. Regularity of cleaning
  3. Number of maintenance issues found per inspection.
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7
Q

What are 3 potential indicators for the success of the HCT & NTS merger from the learning & growth perspective of the Balanced Scorecard.

A
  1. Average NLC points per pupil.
  2. No. of training hours per teacher per year.
  3. Growth in pupil population.
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8
Q

What are 2 potential indicators for the success of the sports centre from the learning & growth perspective of the Balanced Scorecard.

A
  1. No. of sports available to play.
  2. Fitness & physical performance metrics of pupils.
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