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Business Analysis Certification > BA flashcards > Flashcards

BA flashcards

1
Q

A communication technique where people use sign language, hand movement, body language is called as?

A

Non-verbal communication

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2
Q

During a conflict between stakeholders the BA is emphasizing areas of agreement rather than areas of difference, what conflict management technique is the BA using here?

A

Smoothing/Accommodating

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3
Q

Communication plan, personas, complete stakeholder list, matrix charts; are all used to do a complete and detailed________?

A

Stakeholder Analysis

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4
Q

An Agreement between two or more parties where one is the customer and other a service provider is called as_________? Examples of these service-based agreement are performance, Reliability and security

A

Service Level Agreement

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5
Q

A decision is reached with support from more than 50% of the stakeholder group, which group decision method was used here?

A

Majority

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6
Q

Information-gathering techniques used in the requirement Identification process?

A

Brainstorming

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7
Q

During which process group, does Reporting happen?

A

Traceability and Monitor

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8
Q

Becoming aware of cultural norms, attitudes, and beliefs, and value diversity is all part of developing?

A

Cultural Awareness

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9
Q

Decomposition may not be possible for a deliverable or subcomponent that will be accomplished far into the future the project management team usually waits until the deliverable or subcomponent is agreed on, so the details of the WBS can be developed This technique is sometimes referred to as _______

A

Iterative Planning

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10
Q

As the business analysis activity advances, due to budgetary constraints, the sponsors ask that the team should focus their effort of work only on the most critical requirements What must the business analyst do next?

A

Prioritize Requirements

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11
Q

Business Analyst’s analyze and synthesize information provided by customers in order to

A

Elicit the actual needs/wants of stakeholders as well as their expressed desires

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12
Q

In this modeling technique, the Business analyst is identifying actors and how they (actors) interact with the system What is the BA trying to model here?

A

Use Case Diagram

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13
Q

All of the following stakeholders participate in the prioritization of requirements except for which one?

A

End User

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14
Q

A major Stakeholder is requesting a change in the requirement, what’s the first thing the BA should do?

A

Inspect the impact of the change to the Requirement baseline

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15
Q

During the decision-making process one stakeholder makes the decision for the group, which decision method was used?

A

Dictatorship

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16
Q

Information Management systems provide information that helps organizations manage themselves effectively and efficiently e.g. distribution, traceability etc.

A

True

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17
Q

A project has fixed requirements, which development methodology is the best to use in this scenario

A

Waterfall

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18
Q

In conflict management, which technique offers a win- lose solution?

A

Forcing

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19
Q

Identify which of the following list represent the components of a data flow diagram?

A

External entities, processes, data stores, data flow

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20
Q

A decision is reached where the largest block of group decides This decision is used when the number of options nominated is more than two.

A

Plurality

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21
Q

Brainstorming should be open-ended or closed during the beginning of the project requirement collection phase?

A

Open-Ended

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22
Q

If there are multiple options to choose from which technique should the BA use?

A

Option Analysis

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23
Q

BA is using focus groups, interview techniques, facilitated workshops- What is he trying to do?

A

Facilitate Requirements

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24
Q

A good Requirement should be?

A

Testable, Smart, Clear and Traceable

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25
Q

Examples of consensus decision making techniques

A

Delphi Technique and Poker Planning

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26
Q

The BA wants to freeze the requirement and then proceed with development, what software development is the team following?

A

Waterfall

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27
Q

Rolling Wave Planning is used is which development methodology?

A

Agile

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28
Q

A decision is reached with support from more than 50% of the stakeholder group, which group decision method was used here?

A

Majority

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29
Q

Which is the most preferred method to solve disputes?

A

Negotiation

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30
Q

Which conflict management technique involves a give and take attitude and open dialogue?

A

Confronting/Problem Solving

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31
Q

A Project has fixed requirements, which development methodology is the best to use in this scenario

A

Waterfall

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32
Q

The BA is trying to reduce cost without cheapening the product or services by looking at problems, starting from basic functional requirements then exploring other methods that will accomplish the purpose of improving the product service or result What is the best technique for the BA to use in this scenario?

A

Cost Benefit Analysis

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33
Q

Communication plan, personas, complete stakeholder list, matrix charts; are all used to do a complete and detailed________?

A

Stakeholder Analysis

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34
Q

Examples of Consensus decision making techniques

A

Delphi Technique and Poker Planning

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35
Q

When is stakeholder analysis performed?

A

s soon as Business need is identified

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36
Q

Meeting Participants are shy and want to be anonymous which is a good technique for the BA to use to reach a decision

A

Multi Voting Technique

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37
Q

An agreement between two or more parties where one is the customer and other a service provider is called as_________? Examples of these service based agreement are performance, Reliability and security

A

Service Level Agreement

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38
Q

_________________is the process through which people represent different interests, agendas, and perspectives Compete, come in to conflict or collaborate in order to Interpret and evaluate information and make decisions, Allocate or claim scarce resources and rewards

A

Organization Politics

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39
Q

The BA is asked by the stakeholders to prioritize the Requirements according to the risk priority of High, Moderate and Low so that they can focus on the requirements that are High risk first What does the BA have to do here?

A

Do Qualitative Risk Analysis

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40
Q

he BA has just been contracted for a project and he/ she is studying the current businesses, system and product documentation, what is the BA doing?

A

Document Analysis

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41
Q

Use Stories and product backlogs are used in this particular project development methodology

A

Agile

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42
Q

All of the following stakeholders participate in the prioritization of requirements except for which one?

A

End User

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43
Q

Value of the production is designed as a ratio of ______________

A

Function/Cost

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44
Q

The BA is in a meeting with the stakeholder and is talking about leveraging your strengths, partnering where they are weak, focusing on opportunities, and being aware of threats What technique is the BA using here?

A

SWOT Analysis

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45
Q

This is the document that shows the organization’s objectives, ideally based on economic foresight, intended to guide its internal decision-making

A

Vision Statement

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46
Q

Joint application development, workshops and qualify functional deployment are all types of ______________ techniques

A

Facilitation

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47
Q

While monitoring, the requirement scope the BA finds that there is scope creep, what does scope creep mean?

A

It refers to uncontrolled changes in Projects Scope

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48
Q

As the business analysis activity advances, due to budgetary constraints, the sponsors ask that the team should focus their effort of work only on the most critical requirements What must the business analyst do next?

A

Prioritize Requirements

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49
Q

What does SWOT in SWOT Analysis stand for?

A

Strengths, Weakness, Opportunities and Threats

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50
Q

This technique is used in Lean Management and is method for Analyzing the current state and design a future state

A

Value Stream Mapping

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51
Q

A communication technique where people use sign language, hand movement, body language is called as?

A

Non Verbal Communication

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52
Q

Use cases and use case diagrams are used in this particular project development methodology

A

Waterfall

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53
Q

Information-gathering techniques used in the Requirement Identification process?

A

Brainstorming

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54
Q

Information Management systems provides information that helps organizations manage themselves effectively and efficiently e.g. Distribution, traceability etc.

A

True

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55
Q

During which process group, does Reporting happen?

A

Traceability and Monitor

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56
Q

Requirement specifications, data sheets, research papers are examples of?

A

Technical Writing

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57
Q

The BA is examining the potential for new business or product, which analysis technique can help the BA determine the likely risks and rewards?

A

SWOT Analysis

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58
Q

What does a reporting system help the BA with?

A

Helps generate and distribute reports to stakeholders

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59
Q

What technique is used to determine the underlying case of the problem?

A

Root Cause Analysis

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60
Q

You are the BA for a smaller project where there are few requirements Management would still like you to create a method to trace the few requirements for this project What type of matrix would be best in this instance?

A

Requirement Traceability Matrix

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61
Q

A major Stakeholder is requesting a change in the requirement, what’s the first thing the BA should do?

A

Inspect the impact of the change to the Requirement baseline

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62
Q

Why is it important for you to identify the stakeholder?

A

So that it helps you with ensuring that the stakeholder receive timely delivery of requirements and deliverables

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63
Q

What is an Information management system? What does it help the BA with?

A

It’s a tool used by BA’s to manage, capture, store and distribute requirements

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64
Q

What is a structured Planning method used to evaluate Strengths, Weaknesses and Threats

A

SWOT Analysis

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65
Q

In conflict management, which technique offers a win- lose solution?

A

Forcing

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66
Q

This type of methodology is Iterative and incremental

A

Agile

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67
Q

Who approves the Project Scope Management Plan?

A

Sponsor

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68
Q

Business Analyst Analyze and synthesize information provided by customers in order to

A

Elicit the actual needs/wants of stakeholders as well as their expressed desires

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69
Q

The project is very complex with requirements that are not completely defined, which development methodology is best to use in this scenario?

A

Agile

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70
Q

A good Requirement should be?

A

Testable, Smart, Clear and Traceable

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71
Q

Identify which of the following list represent the components of a data flow diagram?

A

External entities, processes, data stores, data flow

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72
Q

The customer demands the Project Solution should cost no more than $1,000,000 and should be completed within 2 years This is an example of?

A

Project Constraint

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73
Q

Why does the BA want to get sign-off on requirement baseline?

A

To freeze the requirement and get all stakeholders on board and get their approval so that development can begin

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74
Q

Which is a model not used to identify stakeholder? Power and influence grid, Influence and Impact grid or Kano Model?

A

Kano Model

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75
Q

This type of business analysis approach focuses on the rapid delivery of business value in short iterations

A

Change Driven

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76
Q

What does RACI from the RACI Chart stand for?

A

Responsible, Accountable, Consult and Inform

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77
Q

You are the business analyst for your organization and are using a change-driven approach What is true about communications in change driven methodology?

A

Communications are more complex

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78
Q

You are working towards breaking down the project scope into small manageable components, what technique are you using here?

A

Scope Decomposition

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79
Q

During the decision-making process one stakeholder makes the decision for the group, which decision method was used?

A

Dictatorship

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80
Q

In this modeling technique, the Business analyst is identifying actors and how they (actors) interact with the system What is the BA trying to model here?

A

Use Case Diagram

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81
Q

When can changes to the Requirement occur, during which Project Phase?

A

All of the Above

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82
Q

If there are multiple options to choose from which technique should the BA use?

A

Option Analysis

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83
Q

The BA just joined the project and would like to check how frequently the status reports needs to be send to the stakeholder where should he/ she look?

A

Communication Management Plan

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84
Q

This Methodology welcomes change and is mostly used in software development

A

Agile

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85
Q

Which is a best type of communication technique?

A

Interactive

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86
Q

During a conflict between stakeholders the BA is Emphasizing areas of agreement rather than areas of difference, what conflict management technique is the BA using here?

A

Smoothing/ Accommodating

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87
Q

What is one of the reasons the Business Analysis should trace requirements?

A

It helps in Quality Assurance and Quality Control

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88
Q

The BA is trying to Gauge the efficiency of the organizations growth engine, by using the customer surveys The BA classifies the feedback from customers into Promoters, Passives and Detractors and uses this data to find what?

A

Net Promoter Score

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89
Q

The BA wants to see which stakeholder are responsible and accountable for certain tasks, what should he/ she refer to?

A

RACI Chart

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90
Q

The stakeholder wants to add a requirement that will affect the project scope and schedule deadline, what should the BA do?

A

Do an impact Analysis and find the extent of the affect the requirement will have on the deadlines

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91
Q

Quality Functional Deployment is used to determine critical characteristics for new product development QFD is a ________________tool and technique

A

Facilitation

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92
Q

BA is using Focus Groups, interview techniques, facilitated workshops- What is he trying to do?

A

Facilitate Requirements

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93
Q

Requirement-gathering techniques include _________

A

Planning sessions, focus groups, and brainstorming sessions

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94
Q

What is the best tool used by the BA to manage and trace requirements?

A

Requirement Traceability matrix

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95
Q

The BA spends time observing the users to learn the system, this helps the BA collect detailed requirements, what technique is he/ she using here

A

Observing/ Job Shadowing

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96
Q

Which method should be the least preferred method for dispute resolution?

A

Litigation

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97
Q

The BA is trying to list all parties which are likely to be affected both positively, negatively, directly or indirectly by the development of the project What is the BA trying to develop here?

A

A complete list of stakeholders

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98
Q

Decomposition may not be possible for a deliverable or subcomponent that will be accomplished far into the future the project management team usually waits until the deliverable or subcomponent is agreed on, so the details of the WBS can be developed This technique is sometimes referred to as _______

A

Rolling Wave Planning

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99
Q

The group used the Delphi technique to reach decision, this is an example of?

A

Unanimity

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100
Q

This Quality model classifies the customers into five quality categories- Must be Quality, one dimensional quality, attractive quality, Indifferent quality and reverse quality They are even referred to as delighters/exciters, satisfiers, dissatisfies What is this model called?

A

Kano Model

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101
Q

When a BA is using sound, lectures and presentations to communicate with the team What communication is the BA using here?

A

Verbal Communication

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102
Q

What facilitation tool is used by BA to elicit large amounts of information in a short time frame

A

Brainstorming

103
Q

Report, emails proposals, minutes, letters are examples of?

A

Business Writing

104
Q

Searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve a conflict is an example of what conflict management technique?

A

Compromising

105
Q

Which is a matrix based chart used to identify stakeholders?

A

RAM Chart

106
Q

There is a potential conflict among team members/ stakeholders and looking at the scenario the BA has decided retreat from the conflict, what conflict management technique is the BA using?

A

Avoiding/Withdrawing

107
Q

The Business Analyst is Determining the Feasibility of a capital purchase, what tool should the BA use?

A

Cost Benefit Analysis

108
Q

Why are Workflow models or data models used by BA’s?

A

to aid in discussion and help the stakeholders understand better

109
Q

The BA is using Oral and Written words which is highly structured, what type of a communication tool is he/she using?

A

Verbal Communication

110
Q

What is the importance of prioritizing the Requirements?

A

Identify which requirements should be completed first

111
Q

Which Business Analysis approach has most detailed Requirement Identification and Planning work in the Beginning of the Project Phase?

A

Plan Driven Approach

112
Q

The BA is using this questionnaire technique to reach a Consensus decision by reducing Bias

A

Delphi Technique

113
Q

You the BA are in a meeting with the PM and Product Owner and are working on Prioritization of requirements Why are they prioritizing the requirements?

A

The PM and Owner are trying to determine the requirements which are most critical to the project so that the effort can be focused on the critical requirements

114
Q

To increase the understanding of a topic or issue which is the best technique for the BA to use

A

Interview Technique

115
Q

Becoming aware of cultural norms, attitudes, and beliefs, and value diversity is all part of developing?

A

Cultural Awareness

116
Q

You the BA are analyzing the stakeholders for the Project Who all should you analyze?

A

Any individual, group or organization who may affect, be affected by the outcome of the project

117
Q

The BA wants to motivate the stakeholders towards change and reach a decision by understanding the resistance from the stakeholders The stakeholders vote for and against the proposed change and the decision is made What technique did the BA use here?

A

Force Field Analysis

118
Q

The BA is Brainstorming Costs and Benefits, assigning monetary value to the costs and comparing Costs and benefits, what tool is the BA using?

A

Cost Benefit Analysis

119
Q

Brainstorming should be open ended or closed during the beginning of the project requirement collection phase?

A

Open Ended

120
Q

To generate a combination of a possible future optimistic, pessimistic and most likely scenarios for Justifying investment in a product the BA uses which type of estimating technique?

A

Pert 3-point

121
Q

The business Analyst is trying to find if the project is a sound investment, and trying to estimate the strengths and weaknesses for alternatives, what tool is the best to use in this scenario?

A

Cost Benefit Analysis

122
Q

A decision is reached where the largest block of group decides This decision is used when the number of options nominated is more than two

A

Plurality

123
Q

The BA is working on the Status reports. What other tool would be helpful for him/her to use?

A

Work Breakdown Structure

124
Q

The BA is using Facial expressions, body language, gestures, eye contact, which communication tool is he/ she using?

A

Non Verbal Communication

125
Q

To generate a combination of a possible future optimistic, pessimistic and most likely scenarios for Justifying Project Selection the BA uses which type of estimating technique?

A

Pert 3 point Estimating

126
Q

Business analyst considers every point given below in

business analysis planning EXCEPT

A

Development of project goals and objectives

127
Q

It is one of the techniques to determine stakeholder in an organization in a short period where a topic/issue is given to generate many ideas/solution. Identify the name of the technique

A

Brainstorming.

128
Q

In stakeholder analysis, ______ works actively to disrupt, impede or derail the project

A

Opponent

129
Q

In collaboration point, _______ and business analyst works on stakeholder analysis varies by organization to avoid duplication of effort to make project efficient

A

Project manager.

130
Q

Business analyst conducts __________ to get accurate information about those persons and organizations which have an interest.

A

Stakeholder analysis.

131
Q

For business analysis planning, _______ are not considered to ensure planning performed to a sufficient level

A

Project Sponsor

132
Q

Determine the powerful tool adopted by business analyst to analyze a class of users or process workers for product design

A

Persona analysis.

133
Q

Business analyst requires ______ to elicitated sessions and rush through activities to meet a schedule for project determination

A

Roadmap.

134
Q

Identify the correct statement for the business analysis work plan;

A

The work plan should be integrated into the overall project management plan managed by the project manager

135
Q

In business planning, BA works with project manager to acquire additional resources to provide _______ while gaps are identified by analyst

A

Requirement-related activities.

136
Q

In RACI matrix used for stakeholder interest, _______ is the role will be “carry the can” for quality of product/task used for accountable for business case for project

A

Accountable

137
Q

By understanding the ________ level of project stakeholders provides useful information for planning activities

A

Experience

138
Q

Business planning is conducted dependent on selected ________ which is noted in this section.

A

Project life cycle.

139
Q

Why does business analyst perform job analysis during business analysis planning?

A

Roles performed by stakeholders.

140
Q

According to RACI chart, ________ is the responsible person or role for creating or developing product or performing the task

A

Responsible

141
Q

_____ combines pair-matching with weighted criteria to add objectivity to a recommendation and used to test an initial/intuitive choice against other options.

A

Weighted ranking.

142
Q

Identify the document contains necessary information required to manage project effectively through traceability

A

Requirement management plan.

143
Q

While analyzing business by analyst, BA considers number of ______ characteristics before identifying how to conduct the business analysis activities

A

Stakeholder.

144
Q

In business analysis plan, ________ is used for first high-level and more detailed level later in the project when the activities to be performed

A

Rolling wave planning.

145
Q

Business _________ is not performed independent of project management where BA works with business analyst works together for better formulation

A

Scheduling

146
Q

Determine benefits of business analysis plan

A

Estimates time commitments for business analyst and stakeholder.
Concentrating more time on requirements.
Determine communication vehicle and frequency.
*All of the above are correct

147
Q

Identify the first step in stakeholder analysis done by business analyst

A

Planning the process.

148
Q

In stakeholder analysis technique, _____ is one of the methods to identify job requirements and competencies required to carry out effective for a specific role or job.

A

Job analysis.

149
Q

In business planning, cultural diversity exists in stakeholders resided in different location among different groups. Cultural diversity may impact on stakeholders which is applicable to

A

Team member interaction.
Interpretation of nonverbal communication.
Individual role in the team.
*All the above are correct

150
Q

In stakeholder analysis, _____ grid shows the active work for success of the project

A

Champion

151
Q

________ is the process in elicitation plan where results are reviewed and identify open gaps

A

Assimilation

152
Q

BA selects appropriate ________ to seek the objectives and mix up questions types in order to generate most information

A

Types of question

153
Q

Identify the advantages to conduct an interview in person

A

Interviewee has undivided attention
Interests are expressed by body language and facial expressions
Provides comfortable zones to interviewee
***None of these is the correct answer

154
Q

_______ organize the questions with easy, non-threatening questions at the beginning and end or in middle of the session

A

Business analyst

155
Q

________ suggests using interviews, focus groups, facilitated workshops or other techniques used to elicit information directly from stakeholders and want to prepare some questions to conduct elicitation to ensure session objectives are achieved

A

Elicitation activity

156
Q

In elicitation process, the location meeting depends on _________ used in elicit requirements

A

Technique

157
Q

_________ is to generate requirements or answers questions from solution team to be completely effective

A

Information

158
Q

In elicitation activity, _____ provides a graceful termination to the particular session

A

Close

159
Q

Identify physical techniques in business analysis planning

A

Training documents

160
Q

______ occurs at the end of elicitation session to wrap up activities and focus on next steps where elicitation conducted in the form of a workshop

A

Close

161
Q

In elicitation activity, _____ sets the body where questions are asked and answers are given in business analysis planning

A

Body

162
Q

________ conducted in the form of workshop where BA consider a rundown of the assignment of action items at the conclusion of the session

A

Elicitation

163
Q

In Physical elicitation, BA have to compile both ______ and _______ documents

A

Requirement and traceability

164
Q

__________ is the planning performed to conduct effective elicitation session to organize and helps to facilitate the session

A

Elicitation preparation

165
Q

______ is resolved as the result of misinformation/assumptions based on a lack of information

A

Conflict

166
Q

Determine three steps involved in elicitation requirements

A

Preparation
Execution
Assimilation
**All the above is correct

167
Q

One of the elicitation result in business analysis is ,

A

Provides decision making support

168
Q

In elicitation plan,________ for meeting understands the stakeholders and process where BA prepares interview question

A

Preparation

169
Q

_______ are used to measure the progress against what was planned to be achieved and used to adjust expectations for future

A

Preparation notes

170
Q

________ is the list of prepared questions which is subsequently framed questions based on previous answers

A

Unstructured interview

171
Q

_________ is the technique used to work with very large group of stakeholders as recipients or end users where they gather requirements from large group using minimum time and staff commitment

A

Mass elicitation

172
Q

________ schedules the appropriate amount of time for each stakeholder group

A

Business analyst

173
Q

______ is used technique and meeting stakeholder at their location is preferred in elicitation sessions

A

Target method

174
Q

_________ is to gather information from individual subject matter experts, where an important function is filled very few or specific SMEs to cover

A

Targeted techniques

175
Q

_______ required for all project and at least 2 of other methods has to be employed in elicitation plan

A

Physical elicitation

176
Q

_____ are used to minimize sidetracking, derailing of meeting by participants to store topics have been raised by the participants don’t relate to session objectives

A

Parking lot

177
Q

______ is the part of session where momentum is built and team performance is highly engaged in providing large amount of information

A

Body

178
Q

In elicitation process, _____ is neutral site used because the group usually too large to meet in office setting

A

Group method

179
Q

Business analysts provides information to ______ to serve as direct mediators for project managers/business managers

A

Resolve conflicts

180
Q

In elicitation activity,_____ sets the stage, pace and establishes overall purpose for elicitation session in business analysis planning

A

Introduction

181
Q

________ results can be used when selecting the participants to invite to an elicitation session

A

Stakeholder analysis

182
Q

_______ is one of the criteria to make success, where it is supports the goal

A

Influence

183
Q

________ can be pursed without assistance of actual users where their strength varies in BA’s ability to gather information independent of the user availability

A

Physical requirements

184
Q

_______ is the process where collecting or gathering requirements in business analysis planning

A

Elicitation process

185
Q

Elicitation information provides information to define ________ by determining business process that needs improvement over course of the analysis

A

Problem

186
Q

_______ is one of the criteria behalf of project team, management or business where BA elicits information and understands motivations or goals of all sides in conflict

A

Negotiation

187
Q

______ could be formal or informal where BA creates informal preparation notes to organize and to help facilitate the session

A

Elicitation preparation

188
Q

_______ is to obtain information to be validate requirements through a process of learning in order to confirm the project team delivering right solution

A

Elicitation

189
Q

_______ is the stage where business analyst’s soft skills are implemented such as active listening, empathy, body language, selection of questions to ask and influencing skills

A

Body

190
Q

Determine types of techniques used in target method in business analysis planning

A

Meeting
Completing basic training for the process
Interviews
***None of these is the correct answer

191
Q

______ of the business analyst elicits the primary information and achieves the objectives of elicitation session

A

Body

192
Q

Identify mass elicitation techniques in business planning techniques

A

User group meeting
Electronic suggestion box
Town hall meetings
***All the above is the correct answer

193
Q

________ is a technique used to prompt innovation and creativity by asking groups to consider novel or different solution

A

Brainstorming

194
Q

The BA has to consider using _____ tool to keep participants on track in business analysis planning

A

Parking lot

195
Q

____ are used in small to medium team situation where their ability to create synergy between individual team member contribution

A

Group techniques

196
Q

_____ is a device used by business analyst to formulate ideas how to structure the elicitation activities

A

Elicitation plan

197
Q

_____ is to determine more questions required to ensure the session objectives are achieved

A

Elicitation activity

198
Q

_____ method helps to competing goals, resolve conflicts, plan for incremental deliverable, scope creep and necessary decision

A

Prioritization

199
Q

_____ is an iterative work and defines set of requirements in sufficient details to enable definition and selection of preferred solution

A

Requirement’s elicitation

200
Q

_______meeting establish rapport and state objectives in meeting to pose question and record answers

A

Execution

201
Q

What process groups make up the Project Management Process Framework?

A 
Initiating
Planning
Executing
Monitoring and Controlling
Closing
202
Q

What is the needs assessment domain?

A

Needs Assessment Domain

  1. Preparing a high level Scope Statement
  2. Performing Cost Benefit Analysis
  3. Identifying stakeholders and their needs
  4. Preparing Business Case Document for Project
  5. Developing Value Stream Map of the existing process
  6. Conducting Customer Interviews and Surveys to assess the need

(May occur pre-charter)

203
Q

Change requests are made against the

____________?

A

Project baseline

204
Q

What is the project charter?

A

• It’s the mission statement
• High-Level Details: problem to be solved,
the mission, major deliverables
• The Project is Authorized.
• Identifies sponsor and a project manager
• Outlines high level business case

205
Q

what is a business case?

A

Provide the necessary information from business standpoint to determine
whether or not the project is worth the required investment.

206
Q

The SOW references:

A
  • Business need
  • Product scope description
  • Strategic plan
207
Q

Who authorizes or creates a Project Charter?

A

•Project are authorized by someone external to the project such as sponsor,
PMO, portfolio steering committee.
• Project charter can be created by them or delegated to Project Manager.

208
Q

Business analysts asks….. What problem are we solving? or What is the opportunity to address?

A

Business Analyst to uncover:

  • Analysis of requirements
  • Existing documentation
209
Q

What is the structure of the domain?

A 
Understanding the business problem
´ Defining the business need
´ Problem
´Define
´Use opportunity analysis techniques
´Develop scope
´For business case input
´ Develop Project goals
´ Identify stakeholders
´ Determine stakeholder value
´ Analyze stakeholders
210
Q

What is the purpose of doing Needs

Assessment?

A
  • May be requested by stakeholders
  • Takes place before initiating project
  • Involves completing a Gap Analysis
211
Q

What can happen iIf you do NOT do a Needs Assessment?

A
  • Insufficient analysis to understand a business need
  • Failure to solve problem completely
  • Develop a solution that is NOT needed
  • A solution may be developed with unnecessary features
212
Q

What are the “The How’s of Tasks’?

A

A. Define Business Need A. Problem and opportunity analysis techniques
B. Define Value Proposition B. Valuation tools and techniques
C. Develop Project Goals C. Clarifying business needs and solution scope
D. Identify Stakeholders D. Review: goals, objectives, requirements
E. Analyze Stakeholders E. Use elicitation techniques

213
Q

The BA is using Focus Groups, interview techniques, facilitated workshops: What is he trying to do?

A

Facilitate Requirements

214
Q

How to identify stakeholders

A

-Identify the business problem or opportunity
-Requested by the business or recommended by the business analyst them self
-Understand the business problem
´Will the right problem be solved?

215
Q

How to identify stakeholders

A

-Identify the business problem or opportunity
-Requested by the business or recommended by the business analyst them self
-Understand the business problem
Asks if… Will the right problem be solved?

216
Q

What does the BA need to identify stakeholders

A

´BA must

  • get an understanding of the current environment
  • gather information from the right stakeholders
  • analyze it
217
Q

Who are stakeholders?

A

Who is impacted?
A stakeholder is an individual, organization or group that may affect, be impacted by a
decision, activity or outcome of the project.

218
Q

How can stakeholders be categorized?

A

RAM – Responsibility Assignment Matrix

RACI - responsible, accountable, consulted or informed

219
Q

How do you get what’s needed from stakeholders?

A
  • conduct interviews with these stakeholders

- review existing documentation

220
Q

´SMART model

A

specific, measurable, achievable, relevant and time-bound

221
Q

´SWOT

A

standing for strengths, weaknesses, opportunities, and threats

222
Q

As it relates to Organization Goals, what are root causes or opportunity contributors?

A
  • Five Whys
  • Cause and effect
  • Interrelationship diagrams
  • Process flow diagrams
  • recommend the most viable and appropriate solution
223
Q

What is the business case?

A
  • Definition of the problem or the opportunity
  • Analysis of the situation
  • Recommended option
  • Metrics to evaluate how the solution contributes to goals and objectives
  • Will serve as input to the project charter and/or similar document.
224
Q

Communication plan, Personas, Complete
stakeholder list, Matrix Charts are all used
to do a complete and detailed________?

A

Stakeholder Analysis

225
Q

What are tools and techniques for identifying problems and

opportunities?

A 
´ Delphi
´ Brainstorming
´ Interviews/Surveys
´ Observing
´ Analogy
´ Expert judgement
´ Performance Measurement
´ Benchmarking
´ SWOT analysis
226
Q 
Root cause (Ishikawa, fishbone,
cause-effect)
A

Root cause analysis, cause and effect diagrams, Ishikawa diagrams, or fishbone diagrams are processes or tools for identifying contributing or factors that variations in performance
associated with adverse events or close calls

227
Q

Process maps. system or flow charts

A

Process maps. also, known as process chart or flow charting, a process
which documents/draws processes order to highlight problems and in-proven-tents.

228
Q

Gap analysis —as-is/ to-be

A

Gap analysis the state as the and future state as the to-be between might a gap Of opportunities or to be covered

229
Q

Influence diagrams

A

Influence diagrams identity important variables and relationships in the decision-making problem. It is a graphical representation that shows all the variables that impact the net present value of a project

230
Q

Customer Journey Map

A

A graphic representation of the user’s experience throughout the system which can illustrate opportunities for improvements.

231
Q

Failure mode and effect analysis (FMEA)

A

Systematic approach for failure analysis.

232
Q

Fault tree analysis

A

A fault is a local diagram that shows the relation between system failures and failures of the
components the system. It a technique based on deductive logic

233
Q

Value engineering

A

Improve value—cost benefit analysis

234
Q

Pareto analysis

A

Pareto analysis, also known as the 80/20 rule, shows how 80% the problems are due to 20% of the failure and 20% effort may solve 80% of the problems. However, the remaining 20% requires 80% effort

235
Q

Force field analysis F

A

Force field analysis was developed by Kurt Lewin and is a decision-making technique used to compensate for failures in system design. It helps you make a decision by analyzing the
forces tor and against a change. and it helps you communicate the reasoning behind your decision

236
Q

Requirement-gathering techniques include

_________

A

Planning sessions, focus groups, and

brainstorming sessions

237
Q

Traceability and Monitoring Domain

A
  • Requirements traceability tools and techniques
  • Sharing requirements with business and technical stakeholders
  • Agile methodology backlog management
  • Conflict management, resolution tools, and techniques
  • Tracking status, sources, and relationships of requirements
  • Monitoring the lifecycle of requirements to enable product completion
  • Proactively dealing with typical and requirements issues
  • Determining and managing the impact of change
  • Best practice communication skills, techniques, and tools
  • How to be an organizational change champion
  • Understanding reporting tools
238
Q

_____ is one of the attributes which also has
influence with the formality of the
traceability approach

A

Organization culture

239
Q

What is the systems requirements

verification matrix?

A

A. Another name for a traceability matrix which focuses on verification of requirements

240
Q

Traceability - pre-requirement

A

-Pre-requirement specification traceability,
also defined as backward traceability,
examines previous artifacts.
-These may include stakeholders and interview
protocols or legacy documentation.

241
Q

Traceability - post-requirement

A

Post-requirement specification traceability,
also defined as forward traceability,
examines current or posterior artifacts.

242
Q

Tracking Requirements

A
  • The documentation or traceability may help control the force of change and avoid runaway requirements turning into scope creep
  • Traceability helps the business analyst get the updated status
    on the current requirements and all its cross-references.
    -With traceability, the business analyst can explain why a requirement has been changed, then use the documentation as a basis for testing and as ongoing system documentation.
  • Furthermore, traceability can enhance our ability to understand
    where requirements are built-in.
  • Traceability can improve quality, reduce risks, and reduce development costs—which may increase our ability to embrace change.
243
Q

What is tracking requirements tasks?

A
  • Keep track of changes (evolving requirements)
  • Collect requirements traceability information
  • Track and report requirements status
  • Update requirements documentation
  • Communicate requirements status and changes
  • Maintain and update the traceability matrix
244
Q
A 
•Text-based references and hyperlinks
•Trace matrices
•Trace graphs (over different development artifacts) 
•Specification trees
•Specialized templates
•Requirements statement language
•Process entity-relationship models
•The planning and design methodology
•Quality function deployment
-Traceability chain (foundation for impact analysis)
-Requirements tools/tracing tools
245
Q

Communication Medium

A
  • Sender-receiver models
  • Choice of media
  • Writing style
  • Meeting management techniques
  • Presentation techniques
  • Facilitation techniques Listening techniques
246
Q

Communication Flow

A

•An effective communication flow between the
project manager and stakeholders is vital for the
project’s success.
•One feature of effective communication is that it
has the right timing, the right format, and the
right medium.
•Another factor is that efficient communication is
only related to required messages.
•Part of the success for the communication is the
communication medium.

247
Q

Communication Method

A 
•Interactive communications
•Convey requirements issues, conflicts, 
changes, risks and overall-status
•Multidirectional 
     •Face to face
     •Video conference
     •phone calls
248
Q

Push/Pull Communciation

A
  • Push communication
    • Broadcasting without any feedback from recipients
  • Pull communications
    • Gathering or collecting of data on a knowledge repository
249
Q

By determining _________ in early stages, it
helps to avoid conflicts later when approval’s
are being sought.

A

Approvals process

250
Q

Requirements traceability matrix

A
  • The requirements traceability matrix is vital because it can detect the impact of any change or deviation from the requirements baseline.
  • Assessing impacts (impact analysis) is a technique designed to uncover unexpected negative effects of a change.
  • The majority of the changes would most likely affect posterior development artifacts such as test cases and components that need to change.
  • Similarly, the requirements traceability matrix may indicate a good starting point for investigating the dependencies because the requirements are mapped in so changes can be illustrated.
251
Q

Which of the following is an input to the

control scope process?

A

Work performance data

252
Q

Which of the following is an input to the

control scope process?

A

Work performance data

253
Q

Key concepts in managing changes to requirements

A

-Traceability helps control the force of change and avoid runaway requirements turning into scope creep
-The requirements life cycle can be a complicated process involving a number of phases, and should be aligned with project and program life cycle management
-Requirements statuses are updated and communicated
throughout the project life cycle
-The choice of communication methods depends on several factors
-The requirements traceability matrix can detect the impact of any change or deviation from the requirements baseline

Business Analysis Certification (1 decks)

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