BA Flashcards
Business Architect
Work with subject matter experts and stakeholders to understand business needs.
In a Pega application, they define business rules, service level agreements, and processes
Product Owner
Owns the product backlog and prioritization of backlog items. Creates acceptance criteria
Subject Matter Expert
The SME has deep understanding of a particular business topic or domain.
The SME works with the project team to convey business needs and helps validate information accuracy
What roles are associated with the following responsibilities?
• Configure user interface forms
(System Architect)
What roles are associated with the following responsibilities?
• Define business rules
(Business Architect)
What roles are associated with the following responsibilities?
• Create acceptance criteria
(Product Owner)
What roles are associated with the following responsibilities?
• Define service level agreements
(Business Architect)
What roles are associated with the following responsibilities?
• Own prioritization of backlog items
(Product Owner)
case
work that delivers a meaningful business outcome
case type
an abstract model of a business transaction, where a case is
a specific instance of the transaction.
case life cycle design
allows business users to begin by organizing work into
stages.
Stages
represent the transfer of a case from one authority to another or a significant
change in the status of the case.
A primary stage
a high-level phase in the lifecycle of a case that leads to the desired
outcome.
A process
contains a series of
tasks, or steps, that a user completes as they work the case.
A step
is either a user action or
automated action performed by the application.
alternate stages
When a case does not follow the primary path,
Change Stage
step automates non-sequential case flow, such as to and
from alternate stages.
case status
the primary indicator of the progress of a case towards
resolution
An instruction
a step identifies to a user what should be accomplished
in an assignment
service level agreement (SLA)
establishes a deadline for work
completion.
How does the passed deadline interval differ from goal and deadline intervals?
can repeat
optional process
update information in multiple steps.
Users may or may not return to the primary path of the case.
Optional user actions
update information in a single user screen.
parallel processes
If processes can be performed in any order