BA 321 Final Exam Flashcards
What are the characteristics of effective mentors?
Effective mentors possess experience and knowledge in their field, communicate well, listen actively, demonstrate empathy, exercise patience, and assist their mentees in goal-setting and achievement.
Mentoring has a logical end and an even faster one if the parties are not compatible. How do you begin a mentorship with an understanding as to when to end it, and how to end it w/o penalty if it becomes a poor fit?
Establish clear expectations and boundaries at the start of the mentorship, and maintain open and honest communication throughout. If the mentorship doesn’t work out, end it without any penalty, and remain respectful towards each other.
What are the three broad politicking strategies you might adopt in the workplace? The second is Managing others’ impressions of you. How might you do that?
Building alliances, Managing impressions, and Networking.
this is how you manage impressions : Dress appropriately, Maintain good communication, Demonstrate your expertise, Be reliable, Build relationships, and
Be positive
What are the three dimensions to consider when deciding if and how to politick. Differentiate between the three dimensions to consider before politicking and the three broad strategies you can use to develop your political skill.
The three dimensions to consider before politicking are the individual, the organization, and the environment. The three broad strategies to develop your political skill are building relationships, managing impressions, and pursuing opportunities. Building relationships can be done by networking and finding allies. Managing impressions involves projecting a positive image and being visible to key decision-makers. Pursuing opportunities means identifying opportunities for advancement and taking action to achieve them.
What are the strategic actions for Politicking, the things you might do to advance your politicking goal?
The strategic actions for politicking include building relationships, gaining access to information, creating alliances, framing issues in a favorable light, managing impressions, and using tactics such as bargaining, persuasion, and coalition-building to achieve your goals.
What are the strategies for increasing creativity?
There are several strategies that can help increase creativity: Practice, Diversity, Openness, Mindfulness, Collaboration, and Risk-taking
Be able to develop a feedback script for talking with an employee about a performance issue. Be able to incorporate all the characteristics of effective feedback.
When discussing a performance issue with an employee, it is critical to begin with a clear and explicit description of the issue, as well as its impact on the team or business. Seeking the employee’s opinion on the matter might make them feel heard and respected. Offering recommendations for improvement and assistance might make an employee feel more empowered to make good changes. To end on a good note, expressing faith in the employee’s potential to develop may help keep the relationship positive and promote future success.
Think of a conflict you have had with a colleague. In that context, discuss the five conflict management strategies and evaluate them according to the accomplishment of goals and the maintaining of relationships. Which did you choose and why?
The five conflict management strategies are accommodating, avoiding, collaborating, competing, and compromising. The effectiveness of each strategy depends on the situation and the individuals involved. A collaborative approach that aims to find a solution that works for both parties is the most effective, but each conflict requires a tailored approach. In evaluating a conflict management strategy’s effectiveness, both the accomplishment of goals and the maintenance of relationships should be considered.
What is locus of control in the context of politicking
The locus of control relates to an individual’s perception of their level of control over their life and surroundings. An individual’s locus of control in politics can influence their political activity. Those with internal locus of control think they can affect outcomes and are more inclined to participate in proactive politicking. People who have an external locus of control feel that external events affect outcomes and are less inclined to participate in proactive politicking. Understanding a person’s locus of control can assist forecast their political conduct and customize methods.
What are the underlying reasons that meetings can be a source of frustration and loss of work time? As team leader, how do you ensure productive meetings?
Meetings can cause dissatisfaction and lost work time due to inadequate planning, a lack of a clear agenda, a lack of involvement or participation, unclear roles or duties, and irrelevant subjects. To promote productive meetings, team leaders should set a clear agenda, invite the appropriate people, assign roles and duties, encourage participation, define clear meeting goals, efficiently manage time, and follow up on action items.
What are the key facilitative prevention strategies? Know when and how to use them.
Facilitative prevention tactics are proactive steps intended to keep potential disputes from escalating. The essential techniques include clear communication, setting shared goals, encouraging active listening, encouraging involvement, offering feedback, resolving difficulties immediately, and creating trust. They should be utilized early on, before disagreements emerge, to prevent escalation.
Effective feedback can often be momentary and done right in the workplace. “Good job, Sue/Sam” could be much more effective if it added what element(s) of effective feedback?
Specific, timely, relevant, and actionable feedback is preferred. It should be conveyed constructively, focus on behaviors rather than personality attributes, and provide examples. “Good job, Sue/Sam” might be more successful if it included specific behaviors or acts that led to the success as well as suggestions for future growth.
What are the guidelines for implementing and improving empowerment?
Setting clear goals, giving enough resources and support, supporting autonomy and decision-making, providing frequent feedback and acknowledgment, encouraging cooperation and teamwork, and developing a culture of trust and respect are all guidelines for adopting and strengthening empowerment. Empowerment should be a continual process with continuing review and progress.
In some companies, empowerment is encouraged until someone makes a mistake. What should you do after your empowered employee makes a big mistake?
When an empowered employee commits a major error, it is critical to address the situation quickly and properly. This may entail analyzing the core cause of the error, addressing the repercussions with the employee, developing methods to prevent future mistakes, offering extra training or assistance, and, if required, adopting appropriate disciplinary action. It is also critical to maintain the company’s empowerment culture and urge employees to continue taking ownership of their job.
What leadership steps did Captain Abrashoff take to turn around the USS Benfold? What might you adopt from his example?
To turn around the USS Benfold, Captain Abrashoff adopted numerous leadership actions, including empowering his crew, increasing communication and openness, concentrating on continuous improvement, recognizing, and rewarding performance, and leading by example. Following him, one may prioritize connection development, employee empowerment, fostering a culture of trust and respect, and finding new solutions.
