BA 101 Flashcards by Patrice Escusa

Someone who coordinates and oversees the work of other people

Manager

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Managers that are involved with the production or services offered by the entity.

First-line managers

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Managers that are responsible for the company’s performance?

Middle Managers

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Responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Top Managers

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A deliberate arrangement of people to accomplish some specific purpose

Organization

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T/F Organizations have a distinct purpose, composed of people and develop structure within which members do their work.

TRUE

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It refers to getting the most output from the least amount of inputs.

Efficiency

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It is decribed as “doing the right things”

Effectiveness

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It involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively.

Management

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T/F Effectiveness is concerned with the means while efficiency is concerned with ends.

FALSE

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In___ they set goals, establish strategies for achieveing those goas and develop plans to integrate and coordinate activities.

Planning

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Arranging and Structuring work to accomplish the organization’s goals

Organizing

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The function that is about working with and though people to accomplish goals

Leading

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Evaluation of whether things are going as planned

Controlling

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This refers to specific actions expected of and exhibited by a manager

Managerial Roles

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Roles that involve people and other duties that are ceremonial and symbolic in nature.

Interpersonal

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It involves collecting, receiving and disseminating information

Informational Roles

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The role that revolves around making choices

Decisional Role

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Job-specific knowledge and techniques needed to proficiently perform work tasks

Technical Skills

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The ability to work well with other people both individually and in a group.

Human Skills

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The skills that managers use to think and to conceptualize about abstract and complex situation.

Conceptual Skills

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Company’s ability to achieve its business goals and increase long-term shareholder value

Sustainability

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The reality that management is needed in all types and sized of organizations at all organizational levels, in all organizational areas and in organizations no matter where located.

Universality of Management

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Managerial Perspective where managers are directly responsible for thr organization’s success and failure.

Omnipotent VOM

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Managerial Perspective where success or failure is due to external forces outside managers' control.

Symbolic VOM

Factors and forces outside the organization that affect its performance

External Environment

The degree of change and complexity in an organization's environment

Environmental Uncertainty

Components in an organization's environment change frequently

Dynamic

The number of components in an organization's environment and the extent of the organization's knowledge about those compnents

environmental complexity

The shared values, principles, traditions and ways of doing things that influence the way organizational members act.

Organizational Culture

T/F Organzational Culture implies that it is a perception, descriptive and shared.

TRUE

Organizational cultures in which the key values are intensely held and widely shared

strong cultures

Process that helps employees adapt to the organization's culture

Socialization

A culture where organizational values promote a sense of purpose through meaningful work that takes place in the context of community

Workplace spirituality

Attitude where people do not recognize that others have different ways of living and working.

Parochialism

Parochialistic belief that the best work approaches and practices are those of the home country.

Ethnocentric Attitude

View that employees in the host country know the best work approaches and practices for running their business

Polycentric Attitude

A world-oriented view that focuses on using the best approach and people from around the globe.

Geocentric Attitude

Type of international company that maintains operations in multiple countries

Multinational Corp

One type of MNC which decentralizes management and other decisions to the local country.

Multidomestic Corporation

Type of MNC that centralizes its management and other decision in the home country

Global country

Type of MNC that eliminates artificial geographical barriers

Transnational/Boderless organization

Purchasing materials or labor from around the world wherever it is cheapest

Global Sourcing

An organization gives another organization the right to make or sell its products using its technology or products specifications

Licensing

An organization gives another organization the right to use its name and operating methods

Franchising

Partnership between an organization and a foreign company partners in which both share resources and knowledge in developing new products or building production facilities.

Strategic Alliance

Partners form a separate, independent organization for some business purpose

Joint Venture

A separate and independent facility or office

Foreign subsidiary

Values and attitudes shared by individauls from a specific country that shape their behavior and their beliefs about what is important

National Culture

Research program extended by investigating cross-cultural leadership behaviors and gives managers additional information to help them identify and manage cultural differences

Global leadership and Organizational Behavior Effectiveness (Globe)

Cultural awareness and sensitivity skills

Cultural Intelligence

Attributes that allow a leader to be effective in cross-cultural environments

Global mind-set

Ways in which people in an organization are different from and similar to one another

workforce diversity

Easily perceived differences that may trigger certain stereotypes but do not necessarily reflect the ways people think or feel

Surface-level diversity

These can affect the way people view organizational work reward, communicate, react to leader nad generally behave at work.

Deep-level diversity

Biological heritage that peole use to identify themselves

race

Related to race, but it refers to social traits that are shared by a human population

Ethnicity

Describes a tendency or preference toward a particualr perspective or ideology

bias

a preconceived belief, opinion or judgment toward a person or a group of people

prejudice

Judging a peson on a perception of a group to which that person belongs

stereotyping

when someone acts out their prejudicial attitudes toward people who are the targets of their prejudice

discrimination

Invisible barrier that separeates women and minorities from the top management

Glass ceiling

A process whereby an experienced organizational member provides advice and guidance to a less-experienced member

mentoring

Specialized training to educate employees about the importance of divesirty and teach them skills for working in a diverse workpalce

diversity skills training

Employee resouce groups are

groups made up of employees connected by some common dimension of diversity

Social Obligation is

when a firm engages in social actions because of its obligation to meet certain economic and legal responsibilities

Business intention, beyond its legal and economic obligations, to do the right things and act in ways that are good for society

social responsibility

Managers consider the impact of their organization on the natural environment

green management

What are the shades of Green Approaches

Legal(light green), market approach, stakeholder approach, activist approach (dark green)

Locus of control is

the degree to which people believe they control their own fate

Organization's values guide employees in the way they do their jobs

values-based management

Specific ways that managers can encourage ethical behavior

1. Employee Selection 2. Codes of Ethics and Decision Rules 3. Leadership 4. Job Goals and Performance appraisal 5. Ethics training 6. independent social audit 7. Protective Mechanism

What is organizational change

Any alteration of people, structure or technology

Change agent is

someone who acts as a catalyst and assumes the responsibility for managing the change process

Organizational Development is

term used to describe change mathods that focus on people and the anture and quality of interpersonal work relationships

Individuals who actively and enthusiastically support new ideas, build support, overcome resistance and ensure that innovations are implemented

idea champion