B6-M1 Process Management

Question 1

what is business process management?

Answer 1

• seek incremental change by tweaking the existing process and design
• reduce financial risk associated with change

Question 2

what is business process reengineering?

Answer 2

• seek radical change by ignoring the current process and instead starts from the beginning to design a different way of achieving the end goal and/or product
• has longer implementation time because it involves radical change

Question 3

what are characteristics of just-in-time environment?

Answer 3

• sizes equal to one
• insignificant set-up times and costs
• balanced and level workloads
• flow of goods controlled by a “pull” approach system, which means an item is produced only when it is needed down the line

Question 4

what are characteristics of total quality management (TQM)?

Answer 4

TQM focuses on customer needs, continuous improvement, and quality circles

Question 5

what is Kaizen or continuous improvement?

Answer 5

occurs at the manufacturing stage where the ongoing search for cost reductions takes the form of analysis of production processes to ensure that resource uses stay within target costs.

Question 6

what is theory of constraints?

Answer 6

organizations are impeded from achieving objectives by the existence of one or more constraints. Organizations or projects must be operated in a manner that either work around or leverage the constraint such as bottleneck

Question 7

what is six sigma?

Answer 7

• It emphasizes cost reduction above production constraints
• A quality improvement program that uses metrics to evaluate the achievement of goals
• Design optimization is one of the steps involved in new product or business process development, not the existing product and business process improvements