B6: Grab Bag Flashcards
What are the main steps for process management?
PDCA Plan Do Check Act
What are the conforming costs and nonconforming costs?
AP IE
Appraisal
Prevention
Internal failure
External failure
What is prevention?
prevent production of defective units training inspection maintenance redesign product and process high quality suppliers
What is appraisal?
discover and remove defective parts before they are shipped to the customer or the next department stat quality checks testing inspection maintenance of lab
What is internal failure?
cure defect before product sent to customer rework scrap tooling changes cost to dispose cost of lost unit downtime
What is external failure?
cure defect after product sent to customer warranty cost of returns liability claims lost customers reengineering external failure
What is the relationship between conforming and non-conforming costs?
Inverse
What is the focus of TQM?
customers continuous improvement quality circles top mgmt support objective measures timely recognition ongoing training
What is the main objective of Kaizen continuous improvement?
ensure resource usage stays within cost
What is the difference between BPR and BPM?
Radical change
vs.
Incremental change
What is the focus of lean mfg?
use of only resources required to meet customer requirements
What is the objective of theory of constraints?
Maximizing throughput by identifying and alleviating constraints
What is the common measure for globalization?
World trade growth as a percentage of GDP
What are the 2 main attributes of globalization?
comparative advantage
increased specialization
What is power held in a single nation called?
unipolar