B1 - Operations Management - Performance Management and Impact of Measures on Behavior

Question 1

What is goalpost conformance? And where is it found?

Answer 1

Found on a control chart and it is the acceptable range of quality specification

Question 2

What is a Pareto diagram? And what does it measure?

Answer 2

A diagram showing the frequency of defects from highest to lowest

Question 3

What is a fishbone diagram?

Answer 3

It is a cause-and-effect diagram used to further analyze defects and trace the defect back to its source

Question 4

What would management of a company do to compare and contrast its financial information to published information reflecting optimal amounts?

Answer 4

Benchmark