B1 - ??

Question 1

Quality programs normally include a number of techniques t o find and analyze problems. The technique commonly used to determine zero defects and goalpost conformance is called a:

Choices: control chart, fishbone diagram, pareto diagram, value chain analysis

Answer 1

Control Chart
Shows the perfromance of a particular process in relation to acceptable upper and lower limits of deviation. Performance w/in the limits is termed statistical control. Processes are designed to ensure that performance consistently falls w/in the acceptable range of error

Question 2

Which of the following is true regarding productivity ratios?

a. TPR is calcullated as the quantity of output produced in a given period divided by the sales price of outputs during the same period
b. partial productivity ratios (PPRs) consider the quality and price of a single input
c. total productivity ratios (TPRs) consider all inputs simultaneously as well as the prices of inputs
d. ppr is calculated as the quantity of output produced divided by cost of the single input used

Answer 2

c

Question 3

Which of the following is true regarding Pareto diagrams?

a. they graphically display the impact of measuring goalpost conformance
b. quality issues are displayed in order of least to most frequent
c. they display the individual and cumulative frequency of quality issues, defects, or problems
d. they provide a framework for a manager to analyze the problems th at contribute to the occurence of defects

Answer 3

c.