Azure Support Plans

Question 1

Billing and subscription management support

Answer 1

Basic

Question 2

24/7 self-help resources, including Microsoft Learn, Azure portal how-to videos, documentation, and community support

Answer 2

Basic

Question 3

Ability to submit as many support tickets as you need

Answer 3

Basic

Question 4

Azure Advisor—your free, personalized guide to Azure best practices

Answer 4

Basic

Question 5

Azure health status and notifications

Answer 5

Basic

Question 6

24/7 access to technical support by email and phone

Answer 6

Standard

Question 7

Access to technical support available during business hours by email only.

Answer 7

Developer

Question 8

Minimal business impact (Sev C):

Within eight business hours

Answer 8

Developer and Standard

Question 9

Minimal business impact (Sev C):

Within eight business hours

Answer 9

Developer and Standard

Question 10

Moderate business impact (Sev B):

Within four hours

Answer 10

Standard

Question 11

Critical business impact (Sev A):

Within one hour

Answer 11

Standard and Professional Direct

Question 12

Moderate business impact (Sev B): Within two hours

Answer 12

Professional Direct

Question 13

Minimal business impact (Sev C):

Within four business hours

Answer 13

Professional Direct

Question 14

Third-party software support with interoperability and configuration guidance and troubleshooting

Answer 14

Developer

Question 15

Architecture Support: General Guidance

Answer 15

Developer and Standard

Question 16

Architecture Support: Guidance from a pool of ProDirect delivery managers

Answer 16

Professional Direct

Question 17

Operations Support: Service reviews and advisory consultation from a pool of ProDirect delivery managers

Answer 17

Professional Direct

Question 18

Training: Webinars led by Azure engineers

Answer 18

Professional Direct

Question 19

Proactive Guidance: From a pool of ProDirect delivery managers

Answer 19

Professional Direct