AWS Support Plan Tiers Flashcards by Junie Campfield | Brainscape

Q

No Email, No Chat, No Phone support

A

Basic Plan

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Q

Email support

Support Response Times:

General Guidance - 24 business hours

A

Developer

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Q

Email, Chat, and Phone support

Support Response Times:

General Guidance - 24 hours
System Impaired - 12 hours
Production System Impaired - 4 hours
Production System down - 1 hour

A

Business

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Q

Email, Chat, and Phone support

Support Response Times:

General Guidance - 24 hours
System Impaired - 12 hours
Production System Impaired - 4 hours
Production System down - 1 hour
Business Critical System Down - 15 minutes

A

Enterprise

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