AWOCA Flashcards

1
Q

What is AWOCA?

A

Ask
Why
Options
Confirm
Act

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What does A1 mean for AWOCA

A

Ask person to do what you want or need them to do and follow with Thanks or Thank you

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What does W mean for AWOCA

A

Explain purpose or reason for request

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What does O mean in AWOCA

A

Provide the options that are available (good/bad/good) and explain consequences. Include 4 great motivators.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What does C mean in AWOCA

A

Confirm that they understand requirements to comply and the consequences.
Is there anything I can reasonably say or do to get you ______ I would like to think there is.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What does A2 mean in AWOCA

A

Communicating has failed / You need to take appropriate action to resolve situation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are the 4 great motivators?

A

Time/Money/Family/Reputation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Time

A

Save your time or waste your time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Money

A

Cost you money or save you money

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Family

A

Save face in front of the family

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Reputation

A

Preserve personal and professional reputation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly