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Auto Glass Industry > Auto Glass Industry > Flashcards

Auto Glass Industry Flashcards

1
Q

Automobile Categories

A

Domestic and Foreign

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2
Q

Domestic

A

Manufactured in the US and contains more than 50% of domestically produced parts.

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3
Q

Foreign

A

Manufactured in a foreign country and contains more than 50% of foreign produced parts

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4
Q

Vehicle Types: Pickup Trucks - Standard Cab

A

Characterized by a two-door body without a trunk.

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5
Q

Vehicle Types: Pickup Trucks - Extended Cab

A

(aka Super Cab) Extended Body characterized by an

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6
Q

Vehicle Types: Pickup Trucks - Crew Cab

A

Characterized by four full-sized doors

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7
Q

Helpful Hints: Chevrolet - GMC Trucks

A

The model number will include a C or K

C - 2 Wheel Drive / K - 4 Wheel Drive

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8
Q

Commercial Trucks: Cab-Over Truck

A

Cab of the trunk is positioned over the engine >This truck will not have a hood

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9
Q

Commercial Truck: Conventional Cab

A

The cab of the truck is positioned behind the engine >This truck will have a hood

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10
Q

SUVs

A

Body style characterized by extended cargo space and seating of a station wagon. Some have 4 doors, others will only have 2 doors.

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11
Q

Vans: Mini

A

Smaller passenger van

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12
Q

Vans: Conversion

A

Van that has been converted to accommodate passengers. Frequently, glass parts other than the windshield. door glasses, and back glass are specialized and not in our system

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13
Q

Vans: Cargo

A

A vehicle body style characterized by large capacity behind the driving compartment. Cargo vans compared to passenger vans, may have no windows behind the driving compartment.

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14
Q

Cars: Coupe

A

2 door car with a truck

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15
Q

Cars: Sedan

A

4 door car with a truck

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16
Q

Cars: Hatchback

A

2 door car with a hatch

17
Q

Cars: Station Wagon

A

4 door car with a hatch

18
Q

Cars: Convertible

A

Car with a removable top, can be a hard or soft top.

19
Q

Cars: T-Top

A

Car with removable panels over the driver and the passenger sea

20
Q

Specialty Vehicles

A

There are vehicles, such as tractors and backhoes that do not fit into the categories. Often times the glass for these vehicles are special order. Always check Safelite University on how to proceed.

21
Q

TYPES OF GLASS / MANUFACTURES

A

Laminated, Tempered, OE/OEM, and OEE

22
Q

Laminated

A
  1. All windshields of made of laminated glass
  2. Consisting of a vinyl layer that is “sandwiched” between two pieces of glass
  3. Safety Features: “keeps objects out and people in”
23
Q

Tempered (Rescue Glass)

A
  1. All glass, other than the windshield, is usually made of tempered glass.
  2. Safety Feature: When tempered glass breaks, it shatters into many small smooth edged pieces
24
Q

OEM / OE: Original Equipment (Dealer Glass)

A
  1. Made for replacement purposes.
  2. Installed on the manufactures assembly line.
    (Price and Logo)
25
Q

OEE: Original Equipment Equivalent (Aftermarket)

A
  1. Made for replacement purposes
  2. Made of the exact same materials and meet the same federal standard as the OE
  3. Safelite no longer manufactures OEE windshield.
26
Q

Helpful Hint

A

If the insured requests OE/OEM, there will be special exceptions depending on the insurance client. The OEM parts may not always be approved. Please check Safelite University for the account specific information.

27
Q

Safelite Warranty

A

Safelite offers customers a warranty for as long as they own or lease the vehicle. The replacement warranty protects customers against poor workmanship or any defective product DOES NOT TRANSFER OWNERSHIP

28
Q

Tint

A

The overall tint of the glass. We will NEVER select clear glass

29
Q

Tint colors

A 
P - Privacy
B - Blue
G - Green
Y - Gray
Z - Bronze
C - Clear
30
Q

Shade

A

Refers to the shade band at the top of the windshield only

31
Q

Shade Colors

A 
B - Blue
G - Green
Y - Gray
Z - Bronze
T - No shade
32
Q

White Paper Test

A

If the customer is unsure of the color of the glass, a white piece of paper can be placed behind a door glass to verify the color.`

Auto Glass Industry (1 decks)

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