Attitude Flashcards
6 Axioms/Principles related to Attitude
Our Attitude determines our approach to life
Our Attitude determines our relationships
with people
Often our Attitude is the only difference
between success and failure
Our Attitude at the beginning of a task will
affect its outcome more than anything else.
Our Attitude can turn our problems into
blessings
Our attitude can give us an uncommonly
positive perspective.
Qualities of someone with a positive attitude are?
Confidence Success
Patience Recognition
Humility Happiness
Understanding Security
Pleasantness Growth
Responsibility Friendship
Qualities of someone with a negative attitude are?
Envy Worry
Greed Tension
Conceit Frustration
Suspicion Job weariness
Critical Sickness
Inferiority Failure
Advantages of good attitude for service representative are?
MORE PLEASANT WORKPLACE
JOB BECOMES FUN
ENHANCED PRIDE IN THE JOB
BETTER JOB SECURITY
Advantages of a good attitude for customers are
TREATED PLEASANTLY
FEELS SPECIAL
NEEDS ARE TAKEN CARE OF
ENJOYS RELATIONSHIP WITH COMPANY
Advantages of a good attitude for the organisation are
MORE SATISFIED CUSTOMERS
MORE REPEAT BUSINESS
INCREASED PROFITS
BETTER REPUTATION
Transmission of message: Face to face
50%- BODY LANGUAGE
38% TONE OF VOICE
12% WORDS
Transmission of message: Over the phone
86% -TONE OF VOICE
14%- WORDS
