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att Flashcards

1
Q

which of the following is true of partial month charges?
A. Determine by billing zip code and based on activation date
B. Cost per day of plan/features before billing cycle restart date
C. Based on devices purchased and on activation dates
D. Cost per day of all charges before billing cycle restart date

A

B. Cost per day of plans/ features before billing cycle restart date

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2
Q

true or false
New lines always have a full month of service billed in advance on the first bill they appear on?
true or false

A

true

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3
Q

what kid of new line will not have extra charges that make the first bill higher?
A. New lines ordered and activated within 3 days
B. New line ports that are paying a down payment
C. Never, new lines will always have a first bill that is higher than normal
D. New lines with no down payment

A

C. Never, new lines will always have a higher payment than normal.

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4
Q

Which applications can the appreciation officer stack?
A. Tiered Offer
B. Switcher Offer
C. AARP Offer
D. All of the above

A

A&B Tiered Offer, Switcher Offer

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5
Q

Which promotion is exclusive to customers shipping with you?
A. New t Up Early Upgrade Offer
B. Tiered Offer
C. Premium Trade in Offer
D. Port-in Switcher Offer

A

D. Port-in Switcher Offer

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6
Q

The customer that qualifies for the appreciation offer must be the _________
A. Account Holder
B. Family member of the account holder
C. Authorized User
D. All Of The Above

A

A. Account Holder

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7
Q

Which of the following roles is NOT QUALIFIED for the appreciation offer?
A. Licensed Teachers
B. First Responders
C. Military Members
D. Retired Nurses

A

D. Retired Nurses

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8
Q

What is required to participate in the tiered offer?
A. Installment agreement
B. Purchasing an eligible smartphone
C. Qualified unlimited plan
D. All Of The Above

A

D. All of the above

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9
Q

When helping a process a trade-in for a customer, you should always choose the correct ______ in the promotions drop down list
A. Charges
B. Promotion
C. Pricing
D. Plans

A

B Promotion

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10
Q

WHen sending in multiple trade ins, how can a customer tell which label goes with each phone
A. any phone can go with any label
B.phone type will be listed on label
C. phone number will be listed on label
D. names will be listed on label

A

c. phone number will be listed on label

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11
Q

a NextUp Anytime customer who wants to qualify for the NextUp anytime tiered offers…. must

A Pay 20% of current phone installment plan

B Pay 25% of current phone installment plan

C Pay 30% of current phone installment plan

D Pay 33% of current phone installment plan

A

D pay 33% of the current phone installment plan.

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12
Q

All AT&T pricing includes
A. Appreciation offer discount
B., NextUp feature charges
C.Signature offers discount
D. 10$autopay paperless discount

A

D. 10$autopay paperless discount

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13
Q

A customer is switching to the AT&T and signs up for the unlimited premium PL plan. They have a smartphone trade in valued at $45 and are looking for a new android phone
what program should they take advantage of?
A. Premiium iphone trade in
B. Premium Iphone trade in
C. Next Up early upgrade offer
D. Tiered offer

A

B Premium android trade in

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14
Q

A customer is switching to att and signs up for the Unlimited premium pl plan. They have smartphone trade-in value at $45 and are looking for a new Android phone.
What promotion would you recommend the customer take advantage of?
A, premium i phone trade-in
B. premium android trade-in
C. next up early upgrade offer
D.Tiered Offer

A

B. Premium Android Trade-in

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15
Q

What plan includes unlimited data that can’t be slowed down no matter how much is used?
A. Value plus VL
B. premium PL
C. Starter SL
D.Extra EL

A

B. Premium PL

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16
Q

How much premium data is included with Unlimited Extra EL?
A. 30 GB
B.100GB
C.15GB
D.75GB

A

D. 75GB
Included with Unlimited Extra El

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17
Q

With the Unlimited Premium PL plan, what other countries in addition to the US & Canada does a customer receive unlimited talk, text and data while traveling (international roaming)?
A. Japan
B. Italy
C. 20 Latin American Countries
D. Africa

A

C. 20 Latin American Countries

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18
Q

How much hotspot is included in Unlimited Extra EL?
A. 3GB
B.35GB
C.5GB
D.30GB

A

D. 30 GB
Hotspot is included in Unlimited Extra EL

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19
Q

What resources can help you explain the first month bill to customers?
A. the tower
B. sales pro App
C. Att.com first bill support article
D. All of the Above

A

D. All of the above

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20
Q

What does PACT stand for?
A. Partial month charges, activation, Customer service, Trade-in
B.Partial month charges, activation, credits, trade-in
C. Porting, Activation, Customer Service, Trade-in
D.Porting Activation, Credits, Trade-in

A

B. Partial Month charges, Activation, Credits, Trade-in

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21
Q

How many days does a customer have to send back their next up anytime turn-in to AT&t?
A. 10 Days
B. 15 Days
C. 14 Days
D. 30 Days

A

B. 15 Days

22
Q

When can Next Up anytime be added by a seller?
A. Within 14 days after activation
B. At time of sale
C. Within 30 days after activation
D. At anytime

A

B. At time of sale

23
Q

Which are sellers benefits of Next Up Anytime?
A. Increased referrals
B. Increased customer satisfaction
C. Faster Repeat customers
D. All of the Above

A

D. All of the Above

24
Q

How do customers get their Next Up Anytime turn-in Shopping label?
A.By processing through HYLA
B. No label needed they take the phone to an At&t store
C. No label needed they give it to their sales rep in store
D. The label comes in the box with their new device

A

D. The label comes in the box with their new device

“not in test but in quiz AT&T don’t like us don’t call or send customer to AT& store.

25
Q

Verizon customers must dial what to retrieve a port out pin?
A. #Move
B. #ATT
C. # leave
D. # port

A

D. # port

26
Q

Customer who order a smartphone with a new number and then port their existing number later will qualify for the switcher offer.
True
False

A

FALSE

27
Q

When are customers CHARGED for the sales tax on each phone ordered?
A. Once all devices on the order have shipped
B. Once it ships from the AT&T Warehouse
C. immediately after the oder
D. Within 24 hours of phones shipping

A

B. Once it ships from the AT&T Warehouse

28
Q

Which of the following charges are partial month
Charges applied to on the first bill?
A.Installment plans
B. Taxes & Fees
C. Activation fees
D. Unlimited plans & Features

A

D. Unlimited plans & Features

29
Q

How much does AT&T charge for a return or exchange restocking fee?
A.$ 55 per device returned or exchanged
B. $45 per device returned or exchanged
c. $50 per device returned or exchanged
D. $30 per device returned or exchanged

A

A.$ 55 per device returned or exchanged

30
Q

True or False:
A BJ’s customer who signs up for a new phone number gets $ 5 off for 36 months.
A. True
B. False

A

B. False

31
Q

Which of the following roles is NOT QUALIFIED for the Appreciation offer?
A. Military members
B. First Responders
C. Licensed teachers
D. retired Nurse

A

D. retired Nurse

32
Q

what is best plan for someone who likes to watch movies at home and on the go, needs the fastest data available , and needs to use the hotspot feature regularly ?
A. value plus VL
B. Extra El
C. stater SL
D. Premium PL

A

D. Premium PL

33
Q

Samantha and John are switching to AT&t . john is a teacher and leaves to go look at something while you are quoting prices to Samantha. Who needs to sign up for service for John and Samantha to get the teacher appreciation offer on their bill?
A. either John or Samantha
B. John
C. Neither John nor Samantha
D. Samantha

A

B. John

34
Q

Which is required to participate in the Tiered offer?
A. Purchasing an eligible smartphone
B. Installment agreement
C. Qualified unlimited plan
D. All of the above

A

D. All of the above

35
Q

What is the minimum trade-in value to receive up to $800 in bill credits with the Android premium trade-in offer?
A.$50
B.$150
c.$ 95
D. $35

A

A.$50

36
Q

when helping process a trade-in for a customer, you should always choose the correct________in the promotions drop down list.
A. Promotion
B. Charges
C. pricing
D. plans

A

A. Promotion

37
Q

A Next up anytime customer who want to qualify for the next up anytime tiered offers must do which of the following ?
A. pay 33% of current phone installment plan
B. pay 30% of current phone installment plan
C. pay 25% of current phone installment plan
D. pay 20% of current phone installment plan

A

A. pay 33% of current phone installment plan

38
Q

How much is the auto pay/ paperless billing discount per line each month for Unlimited your way plans when using a debit card ?
A. $15 month
B. $10 month
C.$ 7/ month
D.$5/ month

A

B. $10 month

39
Q

How much premium data is included with Unlimited Extra EL?
A. 15GB
B. 30 GB
C. 100GB
D. 75 GB

A

D. 75 GB

40
Q

With the Unlimited Premium PL plan, what other countries in addition to the US & Canada does a customer receive unlimited talk, text and data while traveling (international roaming)?
A. Africa
B Japan
C. Italy
D. 20 Latin American Countries

A

D. 20 Latin American Countries

41
Q

What Unlimited your way plan recommendation allows you to move to a higher or lower plan depending on the customer ‘s usage ?
A. Extra EL
B. Premium PL
C. 4GB
D. Starter SL

A

A. Extra EL

42
Q

A Customer is switching to AT&T and signs up for the Unlimited Premium PL plan. They have a smartphone trade-in valued at $45 and are looking for a new android phone

What promotion would you recommend the customer take advantage of?
A. Premium i phone trade-in
B. next up early upgrade offer
C. Premium Android trade-in
D. Tiered Offer

A

C. Premium Android trade-in

43
Q

What plan includes Unlimited data that can’t be slowed down no matter how much is used?
A. premium PL
B.Starter SL
C. Value Plus VL
D. EXTRA EL

A

A. premium PL

44
Q

Which resource has information to review promotion requirements?
A. MST
B.Sales PRO APP
C. the tower
D.all of the above

A

D.all of the above

45
Q

What resources allow you to view eligible positions for the Appreciation offer?
A. mst.att.com
B. all of the above
C.att.com/hero
D. att.com/appreciation

A

B. all of the above

46
Q

How do customer get the paperwork for their Next Up Anytime turn-in?
A.customer Prints them out
B. included in the same box new phone comes in
C. Customer contacts AT&T
D. AT&T ships materials separately

A

B. included in the same box new phone comes in

47
Q

The Next UP Early Upgrade offer gives $6 Next up customers a minimum of ______ in total credits over the 36-month installment period
A.800
B.$250
C. $700
D.$350

A

D.$350

48
Q

When can Next Up Anytime be added by a seller?
A. Within 30 days after
B. At anytime
C. within 14 days after activation
D. At time of sale

A

D. At time of sale

49
Q

When is Next up Anytime able to be added in SARA Plus?
A at time of purchase
B. at anytime
C. within the first year
D. Within 18 months

A

A at time of purchase

50
Q

Both Verizon and T-mobile require a customer to generate a ______ to port a number to AT&T.
A. PIN Code
B. Password
C. Port out pin
D. Passphrase

A

C. Port out pin

51
Q

Customer who order a smartphone with a new number and then port their Existing number later will qualify for the switcher offer.
A. False
B. true

A

A. False

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