ATM TRANING Flashcards
Unable to locate customers card number in SAR report 1/2
Search by ATM # make sure to match the time, date, and cameras if needed. Listen to call as well.
Unable to locate customers card on SAR report. 2/2
If unable to locate any customers card on SAR look up to see if there are any other active cards.
Then locate ATM. make sure ATM matches questionnaire/transaction screen
Finally if an overage is found then can issue/make pc final.
If too much credit is given what must be done right away after reviewing case?
SEND TOO MUCH CREDIT LETTER RIGHT AWAY
5 steps to reverse too much PC
What page can this info be found on?
- Make sure to much credit letter was sent 5 business day prior.
- Change the claim amount to what needs to be reversed/pulled back.
- Click “Debt”. Use tran code 5460.
- Debt GL 21508 Debt cost center 777777
- Credit 18315 credit cost center 072000
Finally change claim amount back to what needs to be made final. P.4
What steps are to add more PC if PC has already been issued(inside the work flow)
- Change claim amount to the amount that needs to he given/issued
- then using the,issue PC button, go down the path of issuing pc and follow steps.
- Finally change the claim amount to the total that needs to be worked on.
(Don’t forget to look for “issue PC” button)
Issuing PC, extra PC (outside the work flow)
What pages can this info be found on?
1. Change the claim amount to what needs to be issued/given.
2. Go to Financial tab click “credit”.
3. Then debt GL 18315 Debit cost center 072000.
4.Credit 21508 credit cost center 777777.
5.change the claim amount to the total of the transaction.
P2
What are the three things to do with checks case
- Did the check post at all? If yes the deny. If not DOUBLE check that the ATM is served by the branch. Info located in two spots on the master sheet.
- did a partial check post? If yes then HITS case needs to be created.
- No check post at all then add to missing check spreadsheet.
What two things need to be done after logging into NXG.
What date needs to be checked.
- Make sure the ATM # is visible
- Make sure the list of dates are in order.
- Make sure that NXG shows the date AFTER the transaction date in the questionnaire. Balancing cant be done on the same day.
What to do if SAR report shows ATM deposit but customer account transactions screen shows nothing.
1.check the customers account again. Use AMT, TRAN to search.
2. Check for the deposit as a missing deposit.
3. May need to double check the amount the customer is distributing via phone or questionnaire.
4. May need to pend the case for an adjustment.
Reminders to solve questionnaire that are not set up correctly.
Review exactly how much the customer attempted to put into ATM. Compare with any deposits that might be found in passport transactions screen
Review transactions screen in the case.
Make sure to do the math of how much is claimed to be deposited, how much was returned, and how much actually shows up in reporting. Any extra notes as well.
Finally make sure to review the top of the page.
Issuing PC for cases above $400
- Was there an overage in NXG, may need to pend if no overage is found.
- Review all timers to see when PC will need to he issued.
- Review any urgencies such as notes left in the case and multiple cases being created.
Steps when reviewing cases (high level overview)
- Check for other cases if any are found then review cases assign to me
- read questionnaire carefully and take notes.
- Make sure to understand the $ amount that’s being disputed. May need to do some math.
Reviewing Missing Check Spreadsheet
- Do 2x per week to ensure nothing is missed.
- Check the 38th day and compare with current date.
- review all notes left on the far right of the page to check status of check.
If deposits are found in the transaction screen but dates don’t line up
Make sure to review the transaction data time/date by looking it up in check vision. Compare with SAR report.
If doing steps outside the work flow then don’t forget what?
To complete the final GL movement.
