ASTD Learning System Glossary Flashcards
Skills
refers to profiency, facility, or dexterity that isacquired or developed through training or experience
Knowledge
relates to the cognitive abilities a person needs to be able to carry out a job. Knowledge involves the development of intellectual skills
Performance
Describes the execution and accomplisment of some activity; it is not an adjective that describes the action itself
Results
Refers to the goals an orgnaization strives for
Performance Analysis
Measures the gap between desired and actual prformance
Gilberts Behavior Engineering Model
Identified six factors that can either hinder or facilitate workplace performance: information, resource, incentives or consequences, knowledge and skills, cpacity, and motivation
Rummler-Bache’s Nine Box Model
Is a matrix approach to performance management based on three levels of performance (orgnaization, process, and performer) and three dimensionsof performance (goals, design, and management)
ASTD HPI Model
Is a results-basd, systematic process used to identify performance problems, analyze root causes, select and design solutions, manage solutions in the workplace, measure results, and comntinually improve performance in an organization
Environment
is the setting or condition in whcih an activity occurs. Environment is a factor that affects performance and it can include tools, equipment, furniture, hardware, and software, and physical condfiitions, such as heat or cold, ventilation and so forth.
Desire
is a factor that training cannot improve, referring to the fact that a person may be perfectly capable of carrying out a task, but is not motivate to do so
Opportunity
Refers to whether a person is able or allowed to do a job. If a person is bogged down with tasks that do not support organiozational goals, he or she may never have time to do the work that does support those goals
Business Analysis
The process of identifying and clarifying primary organizational goals, tartgets, or needs
Root Cause Analysis
Used to determine why a performance gap exists and identify the contributing factors
Harless’s Front-End Analysis Model
Is a diagnostic model designed by Joe Harless to identify the causeof a performance problem; the model is based on the belief that the cause should drive the solution
International Society for Performance Improvements HPT Model
Starts with an operational analysis that identifies the organizations vision, mission, values, goals, and strategies; the phases of the HPT model are performance analysis, cause analysis, solution selectio design, solution implementation, and evaluation