Assorted things to remember

Question 1

Five CMM Levels

Answer 1

Initial
Repeatable
Defined
Managed
Optimizing

Question 2

SQA quality terms

Answer 2

Correctness
Reliability
Efficiency
Integrity
Usability
Maintainability
Testability
Flexibility
Portability
Reusability
Interoperability

Question 3

SPI Metric Classes

Answer 3

Technical
Defect
End-User satisfaction
Warranty
Reputation

Question 4

SPI typical Metrics

Answer 4

Quality
Size
Complexity
Requirements
Effort
Productivity
Cost and Schedule
Scrap and Rework

Question 5

Limits of SPI metrics

Answer 5

Used as indicators, not as absolutes
Only as good as the data
Must be understood to be of value
Not used to judge an individual’s performance
Cannot identify, explain, or predict everything
Direct comparisons of programs should be avoided
Single metrics should not be used

Question 6

Types of Software Maintenance

Answer 6

Corrective
Enhancing
Redesigning

Question 7

Types of Documentation

Answer 7

System

User

Question 8

Types of System Documentation

Answer 8

System Design Docs (Data Flow Diagrams, Data Dictionary, Entity-Relationship)
Program Source Code Listing
Operational Concept Description 
Software Development Plan (SDP)
Software Test Plan (STP)
Computer Programming Manual (CPM)
Comments

Question 9

Types of user documentation

Answer 9

Software User Manual (SUM) - Instruction of installation and usage
Computer Operator Manual - Instructions for hardware