Assigning resources

Question 1

Principles of a QAS Operations Centre

Answer 1

1) Prioritise every incident
2) Deal with the highest priority incident first
3) Dispatch the closest unit to the highest priority incident
4) Act off the face value of the call
5) There are no geographical boundaries for QAS operations
6) Move available resources to provide optimal area coverage
7) Decide in best interest of the patient
8) WHEN IN DOUBT SEND THEM OUT!!!
9) Document everything
10) DO NO HARM!!!

Question 2

Dispatcher Roles & Responsibilites

Answer 2

1) To prioritise requests for service
2) Assess required resource type
3) Assess all available resources
4) Mobilise crews
5) Notify other services
6) Monitor & Record vehicle status changes
7) Record sitreps (situation reports)
8) Notify team leader as necessary
9) Monitor timing of status changes
10) Action requests from staff at scene

Question 3

Paramedic Clinical Levels
Alpha 
Bravo
Charlie
Delta
Echo
Foxtrot
Golf 
Hotel

Answer 3

A - CCP (Critical Care Paramedic)
B - ACP/ECP (Advanced/Extended Care Paramedic)
C - Paramedic with a defibrillator
D - Clinical Resource with a defibrillator
E - Clinical Resource no defibrillator
F - First Responder
G - PTO with a defibrillator
H - PTO no defibrillator

Question 4

Dispatch definition code 1A

Answer 4

Alpha and Bravo units - Immediate response of closest appropriate A & B. If a medical unit is closer it can be dispatched.
Can only be diverted to a closer 1A

Question 5

Dispatch definition code 1B

Answer 5

Bravo unit - Immediate response of closest bravo unit.

Can be diverted to closest 1A or 1B

Question 6

Dispatch definition code 1C

Answer 6

Bravo unit - Immediate response of closest bravo unit.

Can be diverted to closest 1C, 1B or 1A

Question 7

Dispatch definition code 2A through 2C

Answer 7

Charlie unit (PARAMEDIC)
Immediate responses
2A can be diverted to a closer 2A, 1C, 1B, 1A
etc etc

Question 8

When do you upgrade a response code?

Answer 8

ONLY WHEN - Further information has been received indicating patients condition has deteriorated

Upgrade post sitrep
Notify Team Leader

Question 9

When do you downgrade a response code?

Answer 9

ONLY WHEN - A team leader has authorized

Units on scene can downgrade backup via Sitrep

Question 10

How do we cover our asses

Answer 10

Document everything

Question 11

How do we activate a Medivac team

Answer 11

The OCS must activate a medivac team

Question 12

How do we transport a Medivac team

Answer 12

QAS Single officer
QAS operational unit
QPS

Question 13

Medivac team consists of…?

Answer 13

Doctors and Nursing staff

Question 14

Unit on scene to report…?

Answer 14

Description of incident
Number of patients involved
Nature and extent of injuries (if known)

Question 15

Signal - Zero One

Answer 15

Cease transmitting - I have an urgent message

Question 16

Signal One

Answer 16

Ambulance officer in trouble (LR)

Question 17

Signal Two

Answer 17

QPS required at scene

boys in blue

Question 18

Signal Three

Answer 18

QPS require the QAS

Question 19

Signal Four

Answer 19

DOA - QPS required

on the floor

Question 20

Signal Five

Answer 20

Approach with Caution

stay alive

Question 21

Signal Six

Answer 21

ICP/CCP Required

Question 22

Signal seven

Answer 22

Infection Disease

Question 23

Signal Eight

Answer 23

Terminal Illness

deaths gate

Question 24

Signal Nine

Answer 24

Bravo required

Question 25

Signal One One 411

Answer 25

Meal pick up

Question 26

Signal One Two 412

Answer 26

Commence morning/afternoon tea

Question 27

Signal One Three 413

Answer 27

Lunch Break

Question 28

Signal One Four 414

Answer 28

Recommence broken meal

Question 29

Ambulance Resources

Answer 29

PTO - Patient Transport Officer
Paramedic - ACP (Advanced Care Paramedic)
                     ECP (Extended Care Paramedic)
CCP - Critical Care Paramedic
OIC - Officer in Charge
CSO - Clinical Support Officer
CDS - Clinical Deployment Supervisor
SOS - Senior Operations Supervisor
SOC - Senior Operations Coordinator

Question 30

Non QAS resources

Answer 30

QFES
QPS
VMR
Defence
SES

Question 31

Signal One Rules

Answer 31

Despatcher must reply "Signal One Acknowledged"
Ascertain the exact location
Notify QPS on direct line
Notify team leader
Dispatch team (backup) to a safe distance
Monitor situation
Update team leader with sitrep
Advise QPS with changes
BE CAREFUL WITH WHAT YOU SAY OVER RADIO
Document Everything

Question 32

Operational Resources Coordinated by other OPCEN

Answer 32

1) Notify the OCS and/or CDS that an alternate resource has been assigned to the incident.
2) Confirm all incident details with the assigned unit and assist in the timely location.
3) If the alternate unit was reassigned from a lower priority incident ensure the OCS and/or CDS are advised to ensure contact is made with the adjacent OPCEN to arrange reassignment
4) Record all notifications on CAD or the call card

Question 33

Unable to locate address

Answer 33

1) Advise team leader
2) Ring call back number
3) Check all details of call
4) Consult with call taker
5) Document all attempts/ actions taken in CAD or the call card

Question 34

Shift Hand Over Procedure

Answer 34

Staff - Overtime extension of shifts, Meal breaks/broken meals, Interrupted fatigue breaks, Sick leave
Units - Mechanically unserviceable units, out of service units, out of region resources.
Workloads - Sporting specials/ Major events, Road closures, incidents involving allied services, Facilities on bypass.

Question 35

Personal Messages

Answer 35

Take message
Pass to supervisor
Page officer and get officer to contact supervisor

Question 36

Bomb Threat Coordination Dispatcher Role

Answer 36

Dispatch unit to marshalling point
Notify OIC
Place crews on standby
Advise “Signal Five”

Question 37

QCC - Queensland Coordination Centre

Answer 37

Aerolegs (fixed wing, rotary wing)
Road Legs
24hrs state wide