Assessment

Question 1

What are Formal Assessment Methods?

Answer 1

Research & Objective
- Needs assessment
- Feasible Study

Question 2

What are Informal Assessment Methods?

Answer 2

More subjective
- Observation of user behaviors
- conversations/town hall w/ users & potential users

Question 3

Defining Influencing Factors in Assessment? (know)

Answer 3

Issues that need to be documented/reviewed
- Observe the strengths/weaknesses of a facility
- Recognizes opportunities that new renos could fulfill
- The bigger the project the bigger attention to detail
- Safety
- Satisfaction
- Participation

Question 4

(IFiA) : Safety

Answer 4

Safe Environment: fundamental requirements of facilities
Safe Environment: A place where the risk of harm has been minimized

ASSESSMENT: determine if use/design can create injuries

Question 5

(IFiA) Satisfaction

Answer 5

Degree in which the expectations of users have been met
- Satisfaction can be based on the overall success of the facility
- User experience/perception of quality while using the facility can influence satisfaction

Question 6

(IFiA) Participation

Answer 6

of people using the facility/managers need to know high usage
- overcrowding: can cause safety concerns/reduced experience
- overuse can decrease longevity
- may lead to increased cost of maintenance
- could lead to loss of revenue from decreased usage

Question 7

(IFiA) Efficiency

Answer 7

Actual product vs. intended use
- are products meeting the needs
- is the space being used as intended - if not, are renos needed?

Question 8

(IFiA) Expenditures vs. Revenues

Answer 8

Maximize revenue opportunities - Minimize resource/usage expenses
- Use maximum space while not taking away from user experience

Question 9

(IFiA) Comparison

Answer 9

Managers constantly measure their own facility with their competitors

Question 10

Influencing Techniques in Assessment (recall)

Answer 10

1. Site visits
2. Surveys
3. Focus Groups
4. Comments & Opinions
5. Petitions
6. History
7. Asset Management

Question 11

(ITiA) Site Visits

Answer 11

Take groups to the facility, model facility, or possible site of the new facility

Highly effective - creates a personal opportunity to evaluate need & visualize opportunity

Question 12

(ITiA) Surveys

Answer 12

Most common in getting information

• Internal: User/staff feedback
• External: Comparative info from similar facilities

Question 13

(ITiA) Focus Groups

Answer 13

Consists of people who represent different types of users/stakeholders

• typically casual: Sharing of thoughts on current facility & possibility of new one/renos

Question 14

(ITiA) Comments & Opinions

Answer 14

• Come from users/employees
• both groups share different views outside of management/admin.
• Comment cards, opinions poll; online options

Question 15

(ITiA) Petitions

Answer 15

• Documents stating that people are in agreement
• Formal statement to demonstrate interest in the project
• Helps create awareness

Question 16

(ITiA) History

Answer 16

• Managers should be aware of the facility’s history
• Knowledge of structural materials/systems help in planning for replacement or renos

Question 17

(ITiA) Asset Management

Answer 17

• Record when equipment is purchased/installed & anticipate/budget when replacement may be needed

Question 18

Planning

Answer 18

Systemic anticipation through thought and documentation to generally develop a project that will remedy the shortcomings and weaknesses observed and evaluated during the assessment process

Question 19

why is planning the most important stage?

Question 20

Planning - Admin. vs. Participatory Approach

Answer 20

Admin: Private (no tax dollars) - Decisions are made by admin/exec. individual

Participatory: Public (tax dollars used/primary source of $) includes input from stakeholders

Question 21

Who is the most important person when starting a project?

Answer 21

The engineer

Question 22

Example of shirk renos…

Answer 22

• Extension of indoor facility
• turf (bb/sb)

Question 23

What is the most underrated space?

Answer 23

Storage

Question 24

Design Stage

Answer 24

brings together all relevant details of the assessment/plan – and puts them into documents that describe what will be constructed

• brings everything together and puts them into documents

Question 25

Who is involved in the design stage?

Answer 25

1. Team Leader/ Architect 2. Administrators 3. Facility Manager 4. Construction Manager/Engineer

Question 26

What are some things that must be considered in the design?

Answer 26

1. site 2. type of structure 3. materials 4. lighting

Question 27

The function of Schematic docs?

Answer 27

A graphic document that represents details planned for the project

Question 28

What is a spec book & what is it used for?

Answer 28

narrative/descriptive format - This is used to give descriptive learners an idea on the plan (this is a means of dotting your i's and crossing your t's)

Question 29

Hard vs. Soft cost - examples

Answer 29

Hard Cost: Objects of a facility that are fixed (permanent part of the facility) - construction, construction management, furniture equipment, signage Soft Cost: Expenses necessary to start the project/to meet extended or unexpected costs (can be a one-time and ongoing expense outside of construction) - architectural fees, engineering fees, consultant fees, permit fees, reimbursable costs, and contingencies

Question 30

Type of funding option in a facility project?

Answer 30

Can be from one or multiple sources... 1. Mandatory Fees (req. fee for users) 2. Tax Levy 3. User fees (people who pay to use the core product) 4. Bond Issue 5. Revenue Bond 6. Contributions & Donations 7. In-Kind Gifts (Supportive people giving gifts, donations, and contributions) 8. Grants (given by an org. which has the same vision) 9. Sponsorships (outside entities receiving recognition by giving funds) 10. Campaign Funding 11. Individual Selling

Question 31

def. Recreation Equipment

Answer 31

anything in a facility that contributes to the administrative and delivery operations can be considered equipment

Question 32

purchasing process

Answer 32

Recreation facility managers should refer to the construction schedule, research how long it takes to get a piece of equipment delivered, and determine an appropriate timeline for purchasing the equipment.

Question 33

def: hiring process

Answer 33

1. Job Announcement 2. Application screening 3. Interview 4. Assessment Exercises 5. Job offer

Question 34

def. internal employees

Answer 34

1. Administrative 2. Supervisory 3. Specialized 4. Maintenance

Question 35

def. external employees

Answer 35

The use of external resources to accomplish a task is called outsourcing. 1. Management Professionals (Accountant, Lawyer) 2. Field Experts (Plumbers, electricians, tree surgeons, general contractors, laborers) 3. Vendors (providing product/service) 4. Volunteers

Question 36

def. Other Equipment

Answer 36

Items that should be incorporated into the management process because they assist with the delivery of the core product and core product extensions

Question 37

Ex. Other Equipment

Answer 37

1. Keys & Locking Systems 2. Furniture ( tables and chairs, lounge chairs, sofas, coffee tables, end tables, and television equipment) 3. Security Equipment (video cameras and monitors, alarms, specialized exit doors) 4. Fire Protection Equipment (smoke sensors, exit signs, sprinkler systems, fire hoses, fire extinguishers, and fire alarms) 5. Decorative Items (window coverings, pictures, sculptures, displays, plants, and floral arrangements) 6. Signage (facility directory, directional signs, arrows, and floor/wall guides)