Assessing Healthcare Performance

Question 1

Bar graph

Answer 1

Graphical representation of data showing the relative slice of difference categories of a variable with each variable represented by a bar, usually with a gap between the bard.

Question 2

Benchmarking

Answer 2

Structured process for comparing an organization ‘s own performance and work practices to those of other comparable organizations judged to be the best for the purpose of learning how to create better performance.

Question 3

Common cause variation

Answer 3

Instability in performance representing random variation inherent in the process being measured.

Question 4

Dashboard

Answer 4

The metaphor of an automobile dashboard is used to describe a set of performance measures displayed in a concise manner that allow for easy interpretation.

Question 5

Histogram

Answer 5

Graphical representation of data showing the center, dispersion, and shape of the distribution of a data set.

Question 6

Line graph

Answer 6

Graphical representation of a time ordered sequence of data with a center-line drawn horizontally through the chart.

Question 7

Lower control limit

Answer 7

The lower line on a control chart below which random variation is not expected; mathematically represented by the average minus one, two or three standards deviations.

Question 8

Performance trend

Answer 8

Pattern of gradual change in performance or an average or general tendency of performance data to move in a certain direction over time.

Question 9

Pie chart

Answer 9

Graphically representation of data showing each unit of data represented as a pie-shaped piece of a circle.

Question 10

Special cause variation

Answer 10

Instability in performance result that would not be predicted by chance alone.

Question 11

Upper control limit

Answer 11

The upper line on a control chart about which random variation is not expected; mathematically represented by the average plus one, two, or three standard deviation.

Question 12

Sigma

Answer 12

A statistically terms for a measure denoting how much a process varies form perfection.

Question 13

Performance Assessment

Answer 13

Are we meeting goals?

Question 14

Organize and Present starts with confirming the raw data you want to organize and report are accurate and reliable:
Effectiveness of efforts

1 of 5

Answer 14

Have all cases that were to be included int he study population been identified and reviewed?

Question 15

Effectiveness of efforts

2 of 5

Answer 15

Have all required data fields on the data collection tool been completed?

Question 16

Effectiveness of efforts

3 of 5

Answer 16

Have the data gatherers followed the explicit data collection instructions?

Question 17

Effectiveness of efforts

4 of 5

Answer 17

If data were obtained form electronic data system, did edit/validation checks confirm accuracy of the input?

Question 18

Effectiveness of efforts

5 of 5

Answer 18

If data were obtained from electronic data systems, did edit/validation checks confirm accuracy of the output?

Question 19

Next step is to decides how you are going to present or display the measurement information.
group in a way that makes it easier to draw conclusions.
Evaluate and understand 1 of 6 key issues

Answer 19

Who is the audience for the data?

Question 20

Evaluate and understand 2 of 6 key issues

Answer 20

What is the intended use of the data?

Question 21

Evaluate and understand 3 of 6 key issues

Answer 21

Will the data be used to support decisions and take actions or is is just for monitoring performance?

Question 22

Evaluate and understand 4 of 6 key issues

Answer 22

What basic message do you want to communicate?

Question 23

Evaluate and understand 5 of 6 key issues

Answer 23

What is the presentation format (written report, oral, visual presentation)?

Question 24

Evaluate and understand 1 of 6 key issues

Answer 24

What is the underlying nature of the data and any assumptions?

Question 25

What is the purpose of trend analysis

Answer 25

To detect significant changes in performance using time-series data.

Question 26

To effectively assess measurement results, what should be evaluated?

Answer 26

both performance trends and goal attainment

Question 27

By evaluating performance trends people are able to more accurately answer these questions. 1 of 3

Answer 27

Is our performance goal achievable by how things are now done?

Question 28

By evaluating performance trends people are able to more accurately answer these questions. 2 of 3

Answer 28

Is current performance stable (in a predictable range)?

Question 29

By evaluating performance trends people are able to more accurately answer these questions. 3 of 3

Answer 29

Is progress being made toward reaching goals or is the performance gap widening?

Question 30

All control chars have two essential elements

Answer 30

The current performance measures (now) | An estimate of what performance is likely be be in the future

Question 31

Control charts have 3 mathematically calculate paramenters

Answer 31

Centerline value | upper and lower control limits

Question 32

Centerline value

Answer 32

is usually the average or median value of current performance.

Question 33

upper and lower control limits

Answer 33

are derived from the probability distribution of the data. identify the expected range of random variation present in a process. generally three-sigma limit is used (99.7% 95.5 two-sigma tighter limit

Question 34

Types of Control Charts

Answer 34

``` C-Chart P-Chart X-Charts U-Charts X-bar and R-bar Charts ```

Question 35

Warning signs evident in performance measurement data indicating the need for quality improvements

Answer 35

Goal not net Goal met, however there are significant patterns/trends or evidence of special cause variation Goal met, no significant patterns.trends or evidence of special cause variation, performance in other org is better

Question 36

To determine if performance warning signs exist evaluate the following

Answer 36

Diff between actual performance and goals Evidence of patterns and trends in time-series measurement data Amt and of type of variation in time- Gap between the org performance and other org.