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Interpersonal Comm > Asserviveness Steps > Flashcards

Asserviveness Steps Flashcards

1
Q

Step 1 assertiveness

A

Owning (using i language)

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2
Q

Step 2 assertiveness

A

Describe behaviors and feelings

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3
Q

Step 3 assertiveness

A

Positive and negative facework (empathize with their POV)

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4
Q

Step 4 assertiveness

A

Use appropriate nonverbals

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Interpersonal Comm (9 decks)

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