AS Definitions Flashcards
Learn the definitions
Consumer goods
the physical and tangible goods sold to the general public – include durable consumer goods like cars and washing machines and non-durable goods like food, drinks and sweets that can be used only once
Consumer services
the non-tangible products sold to the general public – include hotel accommodation, insurance services and train journeys.
Capital goods
the physical goods the industry uses to aid in producing other goods and services, such as machines and commercial vehicles.
Creating value
increasing the difference between the cost of purchasing bought-in materials and the price the finished goods are sold for.
Added value
the difference between the costs of purchasing bought-in materials and the price the finished goods are sold for.
Opportunity cost
the benefit of the next most desired option given up
Entrepreneur
someone who takes the financial risk of starting and managing a new venture.
Social enterprise
a business with mainly social objectives that reinvest most of its profits into benefiting society rather than maximising returns to owners.
Triple bottom line
the three objectives of social enterprises: economic, social and environmental.
Primary sector business activity
firms engaged in farming, fishing, oil extraction and all other industries that extract natural resources so that they can be used and processed by other firms.
Secondary sector business activity
firms that manufacture and process products from natural resources including computers, brewing, baking, and clothes-making and construction.
Tertiary sector business activity
firms that provide services to consumers and other businesses such as retailing, transport, insurance, banking, hotels, tourism and telecommunications.
The public sector
The public sector comprises organisations accountable to and controlled by the central or local government.
Private sector
comprises of businesses owned and controlled by individuals or groups of individuals.
Mixed economy
economic resources are owned and controlled by private and public sectors.
Free-market economy
economic resources are owned largely by the private sector with little state intervention.
Command economy
economic resources are owned, planned and controlled by the state.
Sole trader
a business in which one person provides the permanent finance and, in return, has full control of the business and can keep all of the profits.
Partnership
a business formed by two or more people to carry on a business together, with shared capital investment and, usually, shared responsibilities.
Limited liability
the only liability or potential loss the shareholder has if the company fails is the amount invested in the company, not the total wealth of the shareholder.
Private limited company
a small to medium-sized business owned by shareholders who are often members of the same family; this company cannot sell shares to the general public.
Share
a certificate confirming part ownership of a company and entitling the shareholder owner to dividends and certain shareholder rights.
Shareholder
a person or institution owning shares in a limited company
Public limited company
a limited company, often a large business, with the legal right to sell shares to the general public. Prices are quoted on the national stock exchange.
Memorandum of association
this states the name of the company, the address of the head office through which it can be contacted, the maximum share capital for which the company seeks authorisation and the declared aims of the business.
Articles of association
this document cover the internal working and control of the business-for example, the names of the directors and the procedures to be followed at meetings will be detailed.
Franchise
a business that uses the name, logo and trading systems of an existing successful business.
Joint venture
two or more businesses agree to work closely together on a particular project and create a separate business division to do so.
Holding company
a business organisation that owns and controls a number of separate businesses, but does not unite them into one unified company.
Public corporation
a business enterprise owned and controlled by the state-also known as nationalised industry.
Revenue
total value of sales made by a business in a given time period. Capital employed – the total value of all the long term finance invested in the business.
Market capitalisation
the total value of a company’s issued shares.
Market share
business sales as a proportion of total market sales.
Internal growth
business expansion by opening new branches, hops or factories (also known as organic gr
Mission statement
a statement of the business’s core aims, phrased to motivate employees and stimulate interest by outside groups
Corporate social responsibility
this concept applies to those businesses that consider the interests of society by taking responsibility for the impact of their decisions of customers, employees, communities and the environment.
Management by objectives
coordinating and motivating all organisational staff by dividing its overall aim into specific targets for each department, manager and employee.
Ethical code (code of conduct)
a document detailing a company’s rules and guidelines on staff behaviour that all employees must follow.
Stakeholders
people or groups who can be affected by – and therefore have an interest in – any action by an organisation.
Stakeholder concept
the view that businesses and their managers have responsibilities to a wide range of groups, not just shareholders.
Corporate social responsibility
the concept that accesses that businesses should consider the interests of society in their activities and decisions beyond the legal obligations that they have.
Manager
responsible for setting objectives, organising resources and motivating staff to meet the organisation’s aims.
Leadership
Leadership is the art of motivating a group towards achieving common objectives.
Autocratic leadership
a style of leadership that keeps all decision-making at the centre of the organisation.
Democratic leadership
a leadership style that promotes workers’ active participation in decisions.
Paternalistic leadership
a leadership style based on the approach that the manager is in a better position than the workers to know what is best for an organisation.
Laissez-faire leadership
a leadership style that leaves much of the business decision-making to the workforce – is a ‘hands off’ style approach and the reverse of the autocratic style.
Informal leader
a person who has no formal authority but has the respect of colleagues and some power over them.
Emotional intelligence (EI)
the ability of managers to understand their own emotions, and those of the people they work with, to achieve better business performance.
Motivation
the internal and external factors that stimulate people to take actions that lead to achieving a g
Self-actualisation
a sense of fulfilment reached by feeling enriched and developed by what one has learned and achieved.
Motivating factors (motivators)
aspects of a worker’s job that can lead to positive job satisfaction, such as achievement, recognition, meaningful and interesting work and advancement at work.
Hygiene factor
aspects of a worker’s job that have the potential to cause dissatisfaction, such as pay, working conditions, status and over-supervision by managers.
Job enrichment
aims to use workers’ full capabilities by allowing them to do more challenging and fulfilling work.
Time based wage rate
payment to a worker made for each period of time worked, e.g.; one hour.
Piece rate
a payment to a worker for each unit produced.
Salary
annual income that is usually paid on a monthly basis.
Commission
a payment to a salesperson for each sale made.
Bonus
a payment made in addition to the contracted wage or salary.
Profit sharing
a bonus for staff based on the profits of the business-usually paid as a proportion of bas
Performance-related pay
a bonus scheme to reward staff for above-average work performance.
Fringe benefits
benefits given, separate from pay, by an employer to the same or all employees.
Job rotation
increasing the flexibility of employees in the variety of work they do by switching from one job to another.
Job enlargement
attempting to increase the scope of a job by broadening and deepening the tasks undertaken.
Job redesign
involves restricting a job-usually with employees’ involvement and agreement- to make work more interesting, satisfying and challenging.
Quality circles
voluntary groups of workers who meet regularly to discuss work-related problems and issues.
Worker participation
workers are actively encouraged to become involved in decision-making within the organ
Team working
production is organised so that groups of workers undertake complete units of work.
Human resource management (HRM)
the strategic approach to effectively managing an organisation’s workers so that they help the business gain a competitive advantage.
Recruitment
the process of identifying the need for a new employee, defining the job to be filled and the type of person needed to fill it and attracting suitable candidate for the job.
Selection
involves the series of steps by which the candidates are interviewed, tested and screened to choose the most suitable person for the vacant post.
Job description
a detailed list of the key points about the job to be filled-stating all of its key tasks and responsibilities.
Person specification
a detailed list of the qualities, skills and qualifications that a successful applicant will need to have.
Employment contract
a legal document that sets out the terms and conditions governing a worker’s job.
Labour turnover
measures the rate at which employees are leaving an organisation. It is measured by: Number of employees leaving in 1 year/average number of people employed * 100
Training
work-related education to increase workforce skill and efficiency.
Induction training
introductory training programme to familiarise new recruits with the systems used in the business and the layout of the business site.
On-the-job training
instruction at the place of work on how a job should be carried out.
Off-the-job training
all training undertaken away from the business, e.g. work related college courses.
Employee appraisal
the process of assessing the effectiveness of an employee judged against pre-set objectives.
Dismissal
being dismissed or sacked from a job due to incompetence of breach or discipline.
Unfair dismissal
ending a worker’s employment contract for a reason that the law regards as being unfair.
Redundancy
when a job is no longer required, the employee doing this job becomes unnecessary through no fault of their own.
Work-life balance
a situation in which employee are able to give the right amount of time and effort to work and to their personal life outside work, for example to family or other interests.
Equality policy
practices and processes aimed at achieving a fair organisation where everyone is treated in the same way and has the opportunity to fulfil their potential.
Diversity policy
practices and processes aimed at creating a mixed workforce and placing positive value on diversity in the workplace.
Marketing
the management task that links the business to the customer by identifying and meeting the needs of customers’ profitability does this by getting the right product to the right place at the right time.
Marketing objectives
the goals set for the marketing department to help the business achieve its overall objectiv
Marketing strategy
a long-term plan established for achieving marketing objectives.
Market orientation
an outward-looking approach basing product decisions on consumer demand, as established by market research.
Asset-led marketing
is an approach to marketing that bases strategy on the firm’s strengths and assets instead of purely on what the customer wants.
Product orientation
an inward-looking approach that focuses on making products that can be made-or have been made for a long time-and then trying to sell them.
Social marketing
this approach considers not only the demands of consumers but also the effects on all members of the public (society) involved in some way when firms meet these demands.
Demand
the quantity of a product that consumers are willing and able to buy at a given price in a time period.
Supply
the quantity of a product that firms are prepared to supply at a given price in a time period.
Equilibrium price
the market price that equates supply and demand for a product.
Market size – the total level of sales of all producers within a market.
Market growth
the percentage change in the total size of a market (volume or value) over a period of time.
Market share
the percentage of total sales in the total market sold by one business. This is calculated by the following formula: Firm’s sales in time period/total market sales in time period * 100
Direct competitor
a business that provides the same or very similar goods or services.
USP-unique selling point (or proposition)
the special feature of a product that differentiates it from competitors’ products.
Product differentiation
making a product distinctive to stand out from competitors’ products in consumers’ perception.
Niche marketing
identifying and exploiting a small segment of a larger market by developing products to suit it.
Mass marketing
selling the same products to the whole market without attempting to target groups within it