Artist Alley 🎨

Question 1

What are the daily tasks staff need to complete for the artist alley?

Answer 1

1. Check displays and fix any items that are crooked or falling
2. Check that sold-out and display only items are updated
3. Organize warehouse stock
4. Post artist products on Instagram stories

Question 2

What items do staff need to provide artists during set up?

Answer 2

Both sizes of ziplock bags, sticker backing cards, number stickers, hooks, magnets, tape, pegboards (optional)

Question 3

What documents do staff need to check daily/multiple times per shift?

Answer 3

Spreadsheet with artists to post on Instagram stories and Artist Alley Notes document

Question 4

Where and how should large artist alley items be stored?

Answer 4

They should be stored in cabinets underneath (or near) the artist’s display with memo tabs to separate and label items

Question 5

How should artist items (phone charms, washi tape, pins) be secured to displays to prevent theft?

Answer 5

Phone charms: loop the string behind the hooks
Washi tape and pins: tape the clear label to the hook/display board

Question 6

What are recommendations for artists when they are setting up their own displays?

Answer 6

1. Organize the inventory first to ensure consistent numbering of items
2. Place stickers near top, followed by keychains and charms, etc.

Question 7

What do grab-and-go items need?

Answer 7

Individual labels and barcodes

Question 8

What do staff need to do after set up is complete?

Answer 8

1. Double check that inventory item numbers matches display item numbers
2. Double check there are no issues with the display
3. Label inventory boxes with artist code and organize on warehouse shelves

Question 9

What do staff need to do when an artist restocks/brings new items without informing the artist alley manager?

Answer 9

1. Let artist alley manager know ASAP
2. Let them know in the future to contact artist alley manager first
3. Ask them to provide a list of the new items with their price and SKU
4. Add them manually into the Clover POS system

Question 10

Where can staff check to see when artists will come in for set up, restocks, and pick up?

Answer 10

In the Mr. Surprise discord and in the Artist Alley Notes document

Question 11

What do staff need to do when an artist brings in new items?

Answer 11

1. Provide ziplock bags, sticker backing cards, number sticker, hooks, and magnets
2. Ask the artist for a price tag or create one if it is not on the price list
3. If the new items are included in any bundle discounts, edit the applicable existing discount or create a new one if needed
4. Inform artist alley manger when everything is complete, if there are issues, or if artist did not let them know prior to coming

Question 12

What do staff need to do during artist restocks?

Answer 12

1. Bring out their inventory boxes from the warehouse and assist them if needed
2. If out of stock items are back in stock, ensure that there is a display item and remove any “Sold Out” signs
3. Remind artists to update stock quantity on Ricochet
4. Inform artist alley manager when restock is complete or if artist does not show up

Question 13

What do staff need to do when an artist product sells out?

Answer 13

1. If the display is the only product left and can be sold, label it with a “Display Only Left” or “Last One” sign
2. If display cannot be sold, add a “Sold Out” sign
3. Write down the SKU in the Artist Alley Notes document under the current date

Question 14

What do staff need to do at the end of a rotation with the old artist items and displays?

Answer 14

1. Check the Mr. Surprise discord and Artist Alley Notes document for what date and time the artists will pick up their stock
2. Carefully pack up all inventory and display items into bags or boxes
3. Label them with the artist’s code and the number of bags (e.g. ABCD 1/2, ABCD 2/2)

Question 15

What do staff need to do if artists ask about sales reports or related questions during pick up?

Answer 15

Let them know that they will be ready within a week after the end of a rotation and information should be available in email

Question 16

What do staff need to do when an artist is interested in joining the artist alley?

Answer 16

1. If in person, provide them with the QR code to the application form; if in DMs or online, provide them with a link to the application form
2. Let them know they are invite-based: if they suit a future theme, artist alley manager will reach out via the contact information on the form
3. Let them know there is no rental fee for the consignment space and that Mr. Surprise takes a commission of sales

NEVER GIVE OUT PERSONAL CONTACT OF ARTIST ALLEY MANAGER

Question 17

What discounts are applicable to artist items and what discounts are NOT applicable?

Answer 17

Applicable: discount bundles created and provided by the artists
Not Applicable: TapMango point rewards, store promotions, vouchers from events, ANYTHING NOT PROVIDED BY ARTIST

Question 18

What do staff need to do when the artist discount bundles are not working?

Answer 18

1. Check the duration of the discount bundle on the Mix or Match Discount Builder app
2. Check that all the applicable items are included in the discount bundle
3. If still not working, manually apply the discount as stated on the discount list sheet to the artist item
4. If the issue cannot be fixed, inform artist alley manager

Question 19

How are discounts manually applied to artist items when the customer is buying both blind boxes and artist items?

Answer 19

Discounts should be applied as per the discount list beside the POS only to the applicable items, NOT THE ENTIRE ORDER

Question 20

How do staff create discount bundles?

Answer 20

1. Find the Mix or Match Bundle Discount Builder app and click the “+” icon (if editing, locate the existing discount bundle)
2. Add the discount bundle name as per the discount bundle list
3. Input a year into the duration
4. Enter the deducting amount under “Change Amount”
5. Select “Mix” under settings and set the number of items needed to trigger discount
6. Select the artist’s category and select all applicable items to the discount
7. Double check that all correct items are applied
8. Save discount bundles and double check in POS that it is working correctly

Question 21

What do staff need to do if an artist item is not showing up on the POS or on Clover?

Answer 21

1. Inform the artist alley manager
2. Create a custom item if currently checking out customers with the item name, price (as checked from the artist price list), SKU, and item number (e.g. ABCD-42)
3. Create the missing item in the Inventory app under the artist’s category with the name, price, SKU, and item number when the store is less busy

Question 22

How do staff apply their staff discount on artist items?

Answer 22

1. With cash, calculate the discount (10% off) after removing taxes, write down the number, manually cash out and calculate change
2. Add taxes, remove the discount, and check out under inventory count without any membership/account points
3. Staple the receipt and artist alley form together and put it in the staff monthly discount form bag
4. Write the discounted amount paid on the cash envelope in red

Question 23

How do staff apply the discount on artist items when artists come to purchase?

Answer 23

1. With card, add the discount (10% off) on the artist items only and proceed with usual check-out process
2. With cash, calculate the discount (10% off) after removing taxes, write down the number, manually cash out and calculate change
3. Add taxes, remove the discount, and check out under inventory count
4. Under the order, add the artist’s name or code as a note (send a photo to artist alley manager if store is busy)