Argyle, Alkema and Gilmour

Question 1

Aim

Answer 1

To see if tone of voice has any effect when interpreting a verbal message.

Question 2

Method

Answer 2

Different groups of participants listened to either friendly or hostile messages spoken in either friendly or hostile tones of voice. Therefor e some participants heard a hostile message spoken in a friendly tone of voice and others heard a friendly message spoken in a hostile voice.

Question 3

Results

Answer 3

When participants were asked to interpret the messages, it was found that tone of voice had about five times the effect of the verbal message itself.

Question 4

Conclusion

Answer 4

Tone of voice is extremely important in how people interpret verbal messages.