AREA 2 Flashcards
Components of an organized, accurate, and relevant verbal report
SBAR
Situation-briefly describe the incident/situation
Background-state pertinent history
Assessments- Summarize facts and give best assesment
Recommendations- what actions are you asking for, what happens next.
Components of an organized, accurate, relevant patient history
Paramedic Identification
Patient Identification
Subjective data
Objective data
Plan
What are some strategies to promote “therapeutic communication”
-giving patients undivided attention
-Listen and Pay attention
-Write things down
-Active Listening: Repeat back key parts of the patients responses to your questioning.
What are some strategies to developing rapport?
-Introduce yourself
-Eye contact and reassurance
-Getting to their level (especially children)
-Positive body language
-Open handed gesture, don’t cross arms
-Use patients name if younger, if older use sir or ma’am.
-Speak slowly, calmly, honestly
When is the time to use “open ended questions”
In the first/initial phases of the assessment
When should closed-ended questions be asked?
In follow up phases of the assessment, when looking for specific answers.
Name and recall the distances of acceptable boundaries between strangers
Intimate: 0-0.5m
Personal Distance: 0.5-1.2m
Social distance: 1.2-3.5m
Public distance: 3.5 or more
Name three practices that promote active listening
Facilitation: maintain eye-contact, respond with facial gestures, use short verbal cues “go on, mhmm, I’m listening”
Reflection: Repeat pt words back to them
Clarification.
Define Sympathy
To convey feelings of regret, sorrow for someone else experiencing hardship
Define Empathy
The capacity to imagine one-self in a situation with another, esperiencing the emotions, ideas, or attitudes of that person
Define Compassion
The intention to relieve suffering with wisdom and capacity to transform it.
Define Diplomacy
The ability for the paramedic to place the interests of the patient or the team about his or her own.
Name the 5 basic styles of approaching conflict
Competing/Controlling
Avoiding
Accommodating
Compromising
Collaborating
