APPOINTMENT HUNTERS

Question 1

Im Not Interested

Answer 1

“Is that because you think you don’t have enough budget for a new solar system?”

Question 2

I Just Want A Quote

Answer 2

“Whats your price range or budget”

Question 3

Im Not Revealing My Budget (U Tell Me)

Answer 3

“Really poor solar that will have to be repalced or ripped off in under 5 years starts at $3k (we would never install that, and you should be wary of installing that)

“Medium sized quality gear installed by certefied electricians starts at $8k”

“large household would usually require something within the $10-$15k range”

Question 4

Give me a call back im busy

Answer 4

“Understood, I will keep this quick - under 2 minutes”

Question 5

I Havent Got 2 Minutes

Answer 5

” Easy, If we can schedule a call back after work/tomorrow, Just to make sure im not wasting your time or MINE. Is getting solar on your roof with no outlay worth 5 minutes to find out more?”

Question 6

It’s Too Exspensive / Your Price Is Too High

Answer 6

“I’m glad you mentioned that. If you feel that way, I probably should have done a better job of explaining our ANYTIME plans incredible benefits. Not one of our customers has ever complained it’s “too exspensive” once $2,000 - $4,000 a year dissapears off their bills”

Question 7

Can You Just Send Me The Information In An Email

Answer 7

“I’m always happy to send you some information. However, since I don’t want to waste your time by sending stuff you don’t need, could I ask you a few quick questions?”

Question 8

What Products Do You Use?

Answer 8

“That’s a good question, i’m glad you asked. I’ll leave the specific equipment up to the senior solar specialist. But I can let you know we use industry voted top 3 inverters and panels. They are all CEC approved and certefied with SA power networks to be installed in adelaide/SA”

Question 9

I Dont Want To Do Anything Over The Phone

Answer 9

“I hear where you’re coming from, however 99% of our business is done via phone consultations. The guys have access to programs that allows us to do solar designs. The customer also provides their bill and meter/swb photo for compliance meaning we’ve got all we need to progress to a consultation”

Question 10

I Still Would Like Someone To Come Out

Answer 10

“If it’s a condition of sale, I can check with our in house specilaist. His calendar is always packed. If I can organise a face to face is getting solar installed within the next few weeks on the radar?”

Question 11

Im Not Free/Dont Have Time To Take A Call In The Few Weeks

Answer 11

“I understand, everyone is super busy these days. We try as hard as we can to accomidate everyones tight schedules. Off the top of your head, you can’t think of a spare 30 minutes in the next few days?”

Question 12

No, I Dont Have 30 Minutes

Answer 12

“Well I unfortunately can’t book you in that far in advance our work calander only goes 2-3 days in advance. I’ll have to chuck you on the waitlist and get back to you in a few weeks”

“We recieve on average 500 new enquires a week.. and it might be hard to find you another slot down the track”

“is this definetely something you could see yourself doing and it’s really just a bad time?”

Question 13

How Does The Rebate Work

Answer 13

“Pretty simply, you get a 25% Discount on the system cost upfront. It’s an incentive from the Federal Government to get more solar systems installed. We handle everything for you”

Question 14

I Don’t Use Much Power During The Day

Answer 14

“Is that because no one is home? You dont do the washing on weekends or put the dishwasher on at breakfast time?

Solar by itself will wipe out at least 50% of your bill regardless if you dont use much power during the day because of stand by, and export to the grid for credits. Have you thought about solar and battery? I’m sure youd be happy to look at getting rid of the bills completely for the next 10 -15 years?”

Question 15

Ive Got Some Shading Concerns

Answer 15

“Thanks for letting me know, I’ll bring up the property to take a closer look. Have you ever had another solar company come out and get a look to see if it’s viable?”

“Technology advancements in solar panels and inverters has come a long way in the last 5 years. To try and eliminate shading becoming such a problem”

“The team here are very good at setting expectations and helping you understand there is always a way of getting it done, and solar saving money off your bills is always better than the alternative. Which is just throwing money down the drain to retailers”

Question 16

Ive Got a Complex Roof/Tin Tile/Terracotta

Answer 16

“Most companies usually put your situation in the too hard basket because the size of their electrician team, However at Go Sunny we pride ourselves on being able to help customers who need it the most. Due to our vast experience and team size we have an option for all households”

Question 17

I Want To Add Solar To My Existing System

Answer 17

“I wish it was as simple as that, due to some regulations from SAPN and the Clean Energy Council it can be a little complicated”

“Firstly, are you a 3phase or 1phase property?”

“Do you know exactly the size of your inverter box? (2/3/4/5kW)”

“I’ll try and give you a rundown in pretty simple terms as to why it can be complicated. Firstly 1phase properties are export limited on anything above a 5kW inverter, so if we add another system the new one wont be able to sell power to the grid it is used for self consumption only”

“Secondly due to CEC regulations if we remove your inverter and put a bigger one on and add new panels we now become liable and responsible for the entirerty of the system, and not knowing the quality of equipment or installation would be silly for us to take responsibility for a job that’s not ours”

“Have you thought about adding solar and a battery to feed from the new system and store power on site for use at night time?”

Question 18

I Want To Get Some Pricing On Batteries

Answer 18

“No worries, it’s not exactly my job to give exact pricing as im only with you on this call to make sure it’s a good fit for YOU and get you booked in with the specialist”

“However, I can give you a bit of education on the matter”

“Have you personally got any ideas on the rough price of batteries?”

“Small and cheaper quality batteries start at about $9,000 installed. The top end for large batteries is about $17,000 installed. We try to get the best of both worlds. We install a medium to large Sonnen Evo with all the bells and whisltes from about $12,000ish”

“Now I know that still sounds like a lot, but to give you a comparison your bills could be over 15-20,000 in 5/10 years. If you look at it that way it’s a wiser investment. We also offer no cost upfront/no outlay options on batteries as well”

Question 19

I Want To Get A Tesla/Never Heard Of Sonnen

Answer 19

“Teslas are probably the most well known brand in the storage space, but that does not mean they are the best. Like anything they have some downsides”

“What in particular has edged you towards that brand?”

“We offer a sonnenEvo 11kWh, they are Europes largest battery manufacturer. Made and designed in Germany, there head office and engineer support is actually based in Adelaide at the old Holden plant. They are a more affordable option compared to Tesla which can be about 15-17k installed. They have full black out power protection meaning your house and solar can work and charge the battery if the grid is down. Lastly they have the safest battery chemistry on the market and will gernerally last 5-7 years longer than a really cheaper alternative”

Question 20

I Only Want To Pay Cash/ No Finance

Answer 20

“We certainly have that as an option, if I’m going to be honest not many people in Australia are paying cash upfront for solar anymore since the introductions of Green Loans”

“Have you had any consideration as to how much you can put aside to purchase a unit outright?”