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IT Essentials Chapter 4 > Applying Troubleshooting > Flashcards

Applying Troubleshooting Flashcards

1
Q

What reference tools are there for you to utilise?

A

Personal.

External.

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2
Q

What useful internal tools are there?

A

Notes.
Journal.
History of repairs.

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3
Q

How should you make notes?

A

Make notes as you go through troubleshooting and repair processes.

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4
Q

How should you build your journal?

A

Include descriptions of the problem and possible solutions that have already been tried.
Note any configuration changes and replacement parts used.

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5
Q

How should you make a History of Repairs?

A

Make a detailed list of problems and repairs.
Include date, replacement parts and customer information.
This allows a technician to determine what repairs have been performed on what part.

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6
Q

What internet reference tools are there?

A 
Search engines.
News Groups.
Manufacturer FAQs.
Online computer manuals.
Online forums and chat.
Technical Websites.
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IT Essentials Chapter 4 (4 decks)

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