Apple Device Support Exam Practice Questions Flashcards by Ryan Goudy

Which iPadOS setting should you set to control the maximum decibel level so that it’s comfortable to use your iPad with headphones?

A. Sounds

B. General > Audio

C. Control Center > Audio

D. Accessibility > Audio/Visual

A. Sounds

Go to Settings > Sounds > Reduce Loud Sounds.
Turn on Reduce Loud Sounds, then drag the slider

You can set a maximum decibel level to ensure that headphone audio doesn’t become uncomfortable for you. iPad analyzes your headphone audio and reduces any sound above this level.

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How much free iCloud storage do Managed Apple IDs that are created with Apple School Manager receive?

A. 50 GB

B. 100 GB

C. 200 GB

D. 500 GB

C. 200 GB

Managed Apple IDs
receive 200GB of free iCloud storage.

Access to iCloud services. iCloud services include Shared iPad, iCloud Drive, Photos, Safari, Notes, News, Calendars, Reminders, and Backup. Schoolwork

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Which feature prevents unauthorized use of a remotely wiped iPhone, iPad, Apple Watch, or Mac if the device is lost or stolen?

A. Find My

B. Face ID

C. Activation Lock

D. Secure Enclave

C. Activation Lock

Activation Lock helps you keep your device secure, even if it’s in the wrong hands, and can improve your chances of recovering it. Even if you erase your device remotely, Activation Lock can continue to deter anyone from reactivating your device without your permission. All you need to do is keep Find My turned on, and remember your Apple ID and password.

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Scenario

Aileen often works offline on her MacBook Air. When she makes changes to Pages, Numbers, and Keynote files, she relies on the autosave feature and iCloud to keep her documents updated.

How does macOS handle changes to local documents that are stored in iCloud?

A. It caches the changes, then silently pushes them when an internet connection to the iCloud servers becomes available.

B. It caches the changes locally, then sends you a message to sync with iCloud when an internet connection becomes available.

C. It caches the changes and provides you with an Apple Push Notification when an internet connection to the iCloud servers is available.

A. It caches the changes, then silently pushes them when an internet connection to the iCloud servers becomes available.

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Where can you check the real-time service status of Apple network services?

A. Internet Accounts settings

B. About This Mac > More Info

C. apple.com/support/systemstatus

D. developer.apple.com/system-status

C. apple.com/support/systemstatus

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Which macOS feature lets multiple users log in at the same time and access some of the same resources?

A. Touch ID

B. Launchpad

C. Mission Control

D. Fast user switching

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Select two responses.

Which two System Settings can you use to change your login password if you are logged in to your user account?

A. Apple ID

B. Users & Groups

C. Internet Accounts

D. Privacy & Security

E. Touch ID & Password

B. Users & Groups

E. Touch ID & Password

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Select four responses.

Which four options are available from the macOS Recovery window?

A. Safari

B. FileVault

C. Disk Utility

D. Reinstall macOS

E. Wireless Diagnostics

F. Restore from Time Machine

A. Safari

C. Disk Utility

D. Reinstall macOS

F. Restore from Time Machine

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Scenario

A Relocated Items folder alias appeared on your desktop after you updated macOS.

Why did this folder appear after the macOS update?

A. Some of your files’ previous locations were incompatible with current macOS Security settings.

B. Some files that were previously stored in iCloud were relocated because they could not be read.

C. Some of your older files were created with 32-bit apps that are no longer compatible with macOS.

D. You have apps on this Mac that were created by an unregistered software developer or were signed with an invalid Developer ID.

A. Some of your files’ previous locations were incompatible with current macOS Security setting

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What happens when you revive an Intel-based Mac with Apple Configurator for Mac?

A. It restores the Mac to factory settings.

B. It updates the firmware on the Apple T2 Security Chip.

C. It installs the latest available version of macOS for the Mac.

D. It installs the original version of macOS that came with the Mac.

B. It updates the firmware on the Apple T2 Security Chip.

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What should you use to revive a Mac with Apple silicon that becomes unresponsive when the macOS installation process is interrupted by a power failure?

A. macOS Recovery

B. Apple Diagnostics

C. Apple Configurator for Mac

D. An external storage device

C. Apple Configurator for Mac

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Which feature of macOS Recovery should you use when you need to transfer files from a Mac with Apple silicon?

A. Disk Utility

B. Share Disk

C. Share Files

D. Target Disk Mode

B. Share Disk

Use Share Disk to transfer files between two Mac computers
You can transfer files between a Mac booted into macOS Recovery and another Mac by sharing a volume and connecting the two computers with a USB, USB-C, or Thunderbolt cable.

Connect the two computers with a USB, USB-C, or Thunderbolt cable.
In the Recovery app, choose Utilities > Share Disk.
Select the volume you want to share, then click Start Sharing.

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How do you start up an Intel-based Mac in safe mode?

A. Press and hold the Shift key during startup and log in as Administrator.

B. Press and hold Command-S during startup and log in as Administrator.

C. Open Terminal, type reboot -safe, press Return, and log in as Administrator.

D. Press and hold Command-Option-P-R during startup and log in as Administrator.

A. Press and hold the Shift key during startup and log in as Administrator.

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Scenario

You want to install macOS 13 on an Intel-based MacBook Pro with the Apple T2 Security Chip using an external installer you created on a USB drive. The Mac is connected to your local network using Ethernet and you have successfully restarted the Mac into Startup Manager.

Although Startup Manager allows you to select the USB drive as a startup disk, it displays the message, “Security settings do not allow this Mac to use an external startup disk.”

How can you use the external USB drive as an installer without completely disabling security on this Intel-based Mac?

A. Turn off firmware password protection using the Startup Security Utility.

B. Temporarily change the Secure Boot setting in the Startup Security Utility to medium security.

C. Temporarily change the External Boot setting in the Startup Security Utility to allow booting from external media.

D. Change the External Boot setting in the Startup Security Utility to allow booting from external media, and change the Secure Boot setting to medium security.

C. Temporarily change the External Boot setting in the Startup Security Utility to allow booting from external media.

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What’s the minimum amount of storage that a Shared iPad device must have?

A. 16 GB

B. 32 GB

C. 64 GB

D. 128 GB

B. 32 GB

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Select four responses.

Which four iPad models support Shared iPad?

A. iPad mini 4th generation or later

B. iPad 4th generation or later

C. iPad 5th generation or later

D. All iPad Pro models

E. All iPad Air models

F. iPad Air 2 or later

A. iPad mini 4th generation or later

C. iPad 5th generation or later

D. All iPad Pro models

F. iPad Air 2 or later

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Which folder is normally hidden in the Finder view of the user home folder?

A. Drop Box

B. Library

C. Preferences

D. Public

E. Sharing

B. Library

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Which folder does content you download from the internet go to by default?

A. Desktop

B. Documents

C. Downloads

D. Safari

C. Downloads

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Which read-only folders does System Integrity Protection protect by preventing malicious software from modifying macOS files and folders?

A. /System, /usr, /bin, /sbin

B. /Users/Shared, ~/Public

C. ~/Downloads, ~/Library

D. /private/var, /private/etc

A. /System, /usr, /bin, /sbin

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How should you open and close a file preview window after selecting a file in the Finder?

A. Option-click

B. Control-click

C. Control-Option-click

D. Press the Space bar

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Which additional type of App Store apps can you install if you have a Mac with Apple silicon?

A. Apple Apps

B. Rosetta-compatible apps

C. Apps designed for Apple silicon

D. Designed for iPhone and iPad apps

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What do you call apps designed for use on both an Intel-based Mac and a Mac with Apple silicon?

A. Catalyst

B. Other

C. Rosetta

D. Universal

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Where should you configure Mail settings on iPhone?

A. Settings > Mail > Accounts

B. Settings > Accounts > Mail

C. General > Mail > Accounts

D. General > Internet Accounts > Mail

A. Settings > Mail > Accounts

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Where should you add a Mail account on a Mac?

A. System Settings > Internet Accounts

B. Settings > Internet Accounts

C. System Settings > Mail

D. Settings > Mail

A. System Settings > Internet Accounts

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How can you identify which messages are encrypted in the Messages app on your iPhone? A. Blue messages are encrypted, green messages are not B. Green messages are encrypted, blue messages are not C. Blue messages are encrypted if you turn on encryption in Messages > Security D. Blue and green messages are encrypted if you turn on encryption in Messages > Security E. Blue indicates group messages are encrypted, green indicates the group includes unencrypted messages from non-Apple devices

A. Blue messages are encrypted, green messages are not

*Scenario* Nisha is experiencing odd behavior with a custom app on her iPad. Which steps should you use to generate a sysdiagnose? A. Reproduce the issue, then immediately turn on debug logging. B. Reproduce the issue, press and hold the top volume button, and wait for her device to vibrate. C. Reproduce the issue, then simultaneously press and release both volume buttons and the side (or top) button for 1 to 1.5 seconds. D. Reproduce the issue, then simultaneously press and release the bottom volume button and the side (or top) button for 1 to 1.5 seconds.

C. Reproduce the issue, then simultaneously press and release both volume buttons and the side (or top) button for 1 to 1.5 seconds

*Select two responses.* Which two ways should you use to transfer a sysdiagnose from your iPad to your Mac? A. Sync your iPad with your Mac. B. Use AirDrop to send the log to your Mac. C. Navigate to Settings > General > Wi-Fi and choose send file. D. Put iPad in recovery mode and navigate to the sysdiagnose log.

A. Sync your iPad with your Mac. B. Use AirDrop to send the log to your Mac.

Which tool should you use to review macOS log files? A. Console B. Log Viewer C. Archive Utility D. Activity Monitor

A. Console

What should you use to troubleshoot macOS installation issues? A. Installer log B. Single user mode C. Apple Diagnostics D. macOS Recovery Assistant

A. Installer log

How should you turn on the firewall in System Settings on a Mac? A. Go to General > Sharing > Turn On Firewall. B. Go to Internet Accounts > Turn On Firewall. C. Go to Network > Firewall, then click the slider to turn it on. D. Go to Privacy & Security > Lockdown Mode, then click Turn On.

C. Go to Network > Firewall, then click the slider to turn it on.

Which macOS firewall setting prevents a Mac from responding to any unauthorized network connections, including network diagnostic protocols such as Ping, Traceroute, and Port Scan? A. Stealth mode B. Silent interface C. Private browsing D. Block all incoming connections

A. Stealth mode If you’re concerned about security, you can use “stealth mode” to make it more difficult for hackers and malware to find your Mac. When stealth mode is on, your Mac doesn’t respond to either “ping” requests or connection attempts from a closed TCP or UDP network.

What adds cryptographic validation to the macOS startup volume that enables it to grant only files with valid signatures the ability to execute instructions or access other files? A. VM volume B. Preboot volume C. Signed system volume D. Encrypted APFS volume

C. Signed system volume macOS includes enhanced protection for your Mac with cryptographic technology (macOS 11 or later) that prevents access to or execution of files that don’t have a valid cryptographic signature from Apple. All system files are protected on the signed system volume (SSV). This advanced system volume technology provides a high level of security against malicious software and tampering with the operating system. It also allows software updates to complete in the background while you work, which reduces the time it takes for your Mac to restart and complete updates.

Where can you find the Activation Lock status if your Mac has the Apple T2 Security Chip? A. Find My > View > Devices B. About This Mac > Overview C. Privacy & Security > Privacy D. System Information > Hardware

D. System Information > Hardware

Which part of a configuration profile contains settings for an Apple device such as a VPN setting or Wi-Fi network? A. JSON B. Payload C. Supervision D. Optimization

B. Payload

Where can you find configuration profiles that are installed on iPhone or iPad devices? A. Settings > Control Center > VPN & Device Management B. Settings > About > Profiles & Device Management C. Settings > General > VPN & Device Management D. Settings > Profiles & Device Management

C. Settings > General > VPN & Device Management

What allows an administrator to standardize settings for Mac computers? A. Screen Time B. Parental Controls C. Configuration Profiles D. Administrator Controls

C. Configuration Profiles A configuration profile can contain settings for a user’s Mail account, Wi-Fi settings, VPN settings, and more. Configuration profiles can work on Mac computers, iOS and iPadOS devices, Apple Watch, and Apple TV.

At which iPhone battery capacity is it considered to be degraded? A. 80% B. 85% C. 90% D. 95%

A. 80%

Which software feature reduces the time your iPhone spends fully charged to reduce the wear on your battery and improve its lifespan? A. Low Power Mode B. Fastlane Charging C. Optimized Battery Life D. Optimized Battery Charging

D. Optimized Battery Charging Your iPhone uses on-device machine learning to learn your daily charging routine so that Optimized Battery Charging activates only when your iPhone predicts it will be connected to a charger for an extended period of time. The algorithm aims to ensure that your iPhone is still fully charged when unplugged. When Optimized Battery Charging is active, a notification on the Lock Screen says when your iPhone will be fully charged. If you need to have your iPhone fully charged sooner, touch and hold the notification and then tap Charge Now.

Which connector allows for two-way power and data exchange with accessories like the Magic Keyboard with iPad? A. USB-C Connector B. Smart Connector C. Magnetic Connector D. Thunderbolt Connector

B. Smart Connector

*Scenario* You’re having trouble using Face ID. You updated to the latest software version, checked Face ID & Passcode settings, and restarted the device. Select three responses. What other troubleshooting steps should you try? A. Reset Face ID B. Set up “FaceID with a Mask” C. Reset the TrueDepth camera D. Add an alternate appearance E. Check that nothing is covering the TrueDepth camera

A. Reset Face ID D. Add an alternate appearance E. Check that nothing is covering the TrueDepth camera

*Select two responses.* What are two reasons why Institutional Recovery Keys (IRK) are NOT recommended for institutional management of FileVault on Mac computers with Apple silicon? A. They’re difficult to remember B. It uses polytomous encryption C. Target Disk Mode is NOT supported D. Secure enclave does NOT support IRKs E. IRKs CANNOT be used to access recoveryOS

C. Target Disk Mode is NOT supported E. IRKs CANNOT be used to access recoveryOS

*Select three responses.* Which three are required to have a secure token on a Mac? A. Enable FileVault B. Change Network settings C. Approve system extensions D. Approve macOS software updates E. Install applications from unknown sources

A. Enable FileVault C. Approve system extensions D. Approve macOS software updates

Who becomes the first volume owner in a Mac with Apple silicon? A. The system administrator B. The organization that owns the Mac C. The MDM solution used to manage the Mac D. The user who first configures and creates an account

D. The user who first configures and creates an account

What does macOS use the bootstrap token for? A. To unlock the macOS keychain B. To recover the FileVault password C. To allow standard users to install applications D. To grant a secure token to any user logging in to a Mac

D. To grant a secure token to any user logging in to a Mac

*Select two responses.* Which two methods should you use to transfer data from your current iPhone to a new iPhone using Quick Start? A. Transfer over Wi-Fi B. Download from iCloud C. Transfer directly from your previous device D. Transfer directly from a backup using your Mac E. Select an iCloud backup from a list of options that appear

B. Download from iCloud C. Transfer directly from your previous device

What’s required to use Migration Assistant with two Mac computers with the same version of macOS installed? A. Bluetooth must be on and Wi-Fi is optional B. Migration Assistant requires a wired connection C. Wi-Fi must be on and the Mac computers must be placed near each other D. Wi-Fi must be on and connected to the same network on both Mac computers

C. Wi-Fi must be on and the Mac computers must be placed near each other

*Select three responses.* Which three transfer sources can you use with Migration Assistant? A. Another Mac B. A Time Machine Backup C. Another Mac through USB connection D. A PC with the latest version of Windows installed E. A PC with any Debian-based operating system installed

A. Another Mac B. A Time Machine Backup D. A PC with the latest version of Windows installed

Mario is setting up a new iMac to replace his previous Mac mini. What’s the name of the step in Setup Assistant that Mario should use to transfer information from his old Mac to the new one? A. Time Machine B. Transfer Data C. Transfer information D. Restore from Backup

C. Transfer information

*Select three responses.* Which three devices support Activation Lock? A. HomePod mini B. iPhone 11 Pro C. MacBook Air 13-inch (2017) D. MacBook Pro 16-inch (2019) E. Apple TV 4K (2nd generation) F. Apple Watch with watchOS 2 or later installed

B. iPhone 11 Pro D. MacBook Pro 16-inch (2019) F. Apple Watch with watchOS 2 or later installed

Which steps should you use to enable Activation Lock in System Settings on a Mac computer? A. Click Apple ID > iCloud, then turn on Activation Lock. B. Click Apple ID > iCloud > Find my Mac, then turn on Find My Mac. C. Click Privacy & Security > Activation Lock, then turn on Activation Lock. D. Click General > About > Activation Lock, then enter your Apple ID password.

B. Click Apple ID > iCloud > Find my Mac, then turn on Find My Mac.

Which type of Mac user can perform a software upgrade? A. Guest B. Standard C. Sharing-only D. Local administrator

B. Standard. As of macOS 12.3 Standard Users are eligible to authenticate and upgrade macOS

How should you view log files when troubleshooting an installation issue when using the macOS installer? A. Choose Window > Installer Log. B. Choose Window > Recovery Log. C. Choose Utilities > Terminal, then type tail -f /private/var/log/install.log. D. Choose Utilities > Console, select Log Reports in the sidebar, and select install.log in the main window.

A. Choose Window > Installer Log.

*Select three responses.* Which three are required to perform an iOS software update? A. Internet connection B. Enough available storage C. Compatible iPhone device D. Device connected to a power source E. Mac device with the latest version installed

A. Internet connection B. Enough available storage C. Compatible iPhone device

Which method quickly and securely erases all settings, data, and apps without erasing macOS? A. Archive Utility app B. Utilities/Erase Assistant.app C. System Settings > Erase All Content and Settings D. System Settings > General > Transfer or Reset > Erase All Content and Settings > which launches the Erase Assistant.app E. System Settings > Privacy & Security > Advanced > Erase All Content and Settings

D. System Settings > General > Transfer or Reset > Erase All Content and Settings > which launches the Erase Assistant.app Erase Assistant does the following things on your Mac: * Signs you out of Apple services, such as iCloud. * Turns off Find My and Activation Lock, so the Mac you’re erasing is no longer associated with you. * Erases your content and settings, and any apps that you installed. * Erases all volumes (not just the volume you’re on). If you installed Windows on your Mac using Boot Camp Assistant, the BOOTCAMP volume is also erased. * Erases all user accounts and their data (not just your own user account)

*Select two responses.* Which two Mac applications can you use to update or restore an iOS device that’s in recovery mode? A. Xcode B. iTunes C. Finder D. Terminal E. Apple Configurator

C. Finder E. Apple Configurator

*Scenario* You’re upgrading iPad to the latest version of iPadOS. After about one hour, the device still displays the Apple logo with no progress bar. Which troubleshooting step should you use to resolve this issue? A. Force shut down iPad and turn it back on, then follow the Setup Assistant steps. B. Connect iPad to your Mac and follow the steps in the Music app to recover it. C. Connect iPad to a power source and wait at least one hour. D. Put iPad in recovery mode and connect it to your Mac.

D. Put iPad in recovery mode and connect it to your Mac.

How can you change the default startup system for a Mac with Apple silicon when you start up from macOS Recovery? A. Press and hold the Space bar until the Startup Options window appears. Select your startup volume. Press and hold the Option key, then click the Always Use button. B. Press and hold the Option key until the Startup Options window appears. Select your startup volume. Press and hold the Option key, then click the Always Use button. C. Press and hold the power button until the Startup Options window appears. Select your startup volume. Press and hold the Option key, then click the Always Use button. D. Quickly press the power button three times and wait for the Startup Options window to appear. Select your startup volume. Press and hold the Option key, then click the Always Use button.

C. Press and hold the power button until the Startup Options window appears. Select your startup volume. Press and hold the Option key, then click the Always Use button.

Which default macOS folder should you use to store files that other accounts can read but not edit or delete? A. Public folder B. Shared folder C. System folder D. Desktop folder

A. Public folder The Public Folder is found under each Users Home folder

*Scenario* You want to share a document privately with another account on a Mac that multiple users share. Which macOS folder should you use? A. Drop Box folder B. Shared folder C. Public folder D. Users folder

A. Drop Box folder The Drop Box folder is located in each Users Public folder

Which setting should you use to allow an app to access Contacts? A. Notifications > Contacts B. Control Center > Contacts C. Privacy & Security > Contacts D. Privacy & Security > Parental Controls > Contacts

C. Privacy & Security > Contacts

How should you report an iOS app issue directly to the developer? A. In the App Store, locate the app and then tap App Support. B. In the App Store, tap your account and then tap Contact Support. C. In Settings, tap App Store and then tap Submit Report to Developer. D. Open the app with the issue, then press Volume Up, Volume Down, and the Side button until a dialog appears.

A. In the App Store, locate the app and then tap App Support.

*Select two responses.* Which two methods can you use to tell if an installed app is Universal, Intel, or Apple silicon on a Mac? A. Use Get Info B. System Information > Installations C. System Settings > General > About D. System Information > Software > Applications E. In Terminal, type checkapptype followed by the app’s pathname

A. Use Get Info D. System Information > Software > Applications

What do you call a configuration file that specifies the attributes of an app or process on a Mac? A. Property List B. Preference List C. JavaScript Object Notation D. Extensible Markup Language

A. Property List This is also known as a .plist file

What should you do when an app stops responding or you can’t quit the app normally on a Mac? A. In Terminal, type killall WindowServer. B. In Terminal, type kill -9 UIKitSystem. C. Force shut down the Mac. D. Force quit the app. E. Reinstall macOS.

D. Force quit the app. Navigate to the Apple Logo > Force Quit Shortcut to launch the Force Quit Window: Command + Option + ESC

*Scenario* The Weather app requests access to your location. What grants permission to use this data? A. A daemon B. A declaration C. An entitlement D. A code signature

C. An entitlement An entitlement is a right or privilege that grants an executable particular capabilities. For example, an app needs the HomeKit Entitlement — along with explicit user consent — to access a user’s home automation network.

Which macOS feature lets you preview, rotate images, trim audio and video clips, and use Markup without opening the file? A. Preview B. QuickTime C. Core Image D. Quick Look

D. Quick Look

*Scenario* You want to archive your completed Final Cut Pro projects to iCloud Drive for easy access across all your devices. What’s the largest file size and maximum number of files that you can store in iCloud Drive? A. 50 GB or less, unlimited number of files based on available storage B. 25 GB or less, unlimited number of files based on available storage C. 50 GB or less, up to 50,000 files based on available storage D. 5 GB or less, up to 10,000 files based on available storage

A. 50 GB or less, unlimited number of files based on available storage

What can you assign to a file in the Save dialog to improve file search and organization? A. Tags B. Flags C. Plug-ins D. Extensions

A. Tags

*Select three responses.* Which three types of content and settings can you restore from an iPhone backup using Apple Configurator? A. App data B. Wallpaper C. iCloud Photos D. Purchased Media E. Home Screen layout

A. App data B. Wallpaper E. Home Screen layout

Which Apple Configurator feature should you use to record actions, such as backup restores, to later apply to multiple devices? A. Backups B. Blueprints C. Recipes D. Templates

B. Blueprints

Which Terminal command should you use to view the path of the current working directory? A. lp B. ls C. pwd D. whereami

C. pwd

Which terminal command lists the APFS containers and volumes? A. fsck -l B. fsck APFS -l C. diskutil -plist D. diskutil APFS list

D. diskutil APFS list

Which character string identifies a file as a shell script? A. #!/bin/sh B. !#/bin/sh C. ##/bin/sh D. #$/bin/sh

A. #!/bin/sh

How do you make a shell script executable in Terminal on Mac? A. chown -r -t ScriptNamr.sh B. chmod 755 ScriptName.sh C. chmod 644 ScriptName.sh D. chown 555 ScriptName.sh E. chmod =rw,+X ScriptName.sh

B. chmod 755 ScriptName.sh Shell scripts must be executable files in order to run. You can use the chmod command to indicate that the text file is executable (that is, its contents can be run as a shell script).

Which Apple application has a built-in property list editor you can use to edit .plist files? A. Pages B. Xcode C. Text Edit D. Apple Configurator

B. Xcode

Which Terminal command should you use to view the ls command’s manual page? A. ls man B. man ls C. ls help D. manpage ls

B. man ls

What’s also known as a gateway address? A. DNS address B. Node address C. Public address D. Router address

D. Router address

Which network protocol automatically assigns IP addresses to the devices that request one? A. Domain Name System (DNS) B. Terminal emulation protocol (Telnet) C. Transmission Control Protocol (TCP) D. Dynamic Host Configuration Protocol (DHCP)

D. Dynamic Host Configuration Protocol (DHCP)

What should you use to create and save diagnostic reports about your Mac computer’s wireless and network configuration? A. AirPort Utility B. Network Utility C. Apple Diagnostics D. Wireless Diagnostics

D. Wireless Diagnostics Press and hold the Option key, click the Wi-Fi status icon in the menu bar, then choose Open Wireless Diagnostics.

What does it mean when a dimmed Wi-Fi menu appears in the menu bar on a Mac? A. Wi-Fi is turned off and the Mac isn’t connected to any network interface. B. Wi-Fi is turned on, but it’s not currently associated with a wireless network. C. Wi-Fi is turned on, but another network interface is the primary network connection. D. Wi-Fi is turned on, but the network can’t assign an IP address to the Wi-Fi interface.

B. Wi-Fi is turned on, but it’s not currently associated with a wireless network.

*Select three responses.* Which three sharing services can you configure in Sharing settings on a Mac? A. Media Sharing B. Printer Sharing C. Display Sharing D. Content Caching E. Personal Web Sharing

A. Media Sharing B. Printer Sharing D. Content Caching

*Select three responses.* Which three IP addresses are considered private, local only, and nonroutable? A. 10.0.20.90 B. 172.16.10.1 C. 64.96.233.83 D. 16.99.170.52 E. 192.168.10.5 F. 17.253.144.10

A. 10.0.20.90 B. 172.16.10.1 E. 192.168.10.5

Which option in Sharing settings automatically turns on screen sharing on a Mac? A. Sidecar B. Remote Apple Events C. Remote Management D. Universal Plug and Play

C. Remote Management

*Select two responses.* Which two apps can provide on-demand screen sharing even when the screen sharing service is turned off on a Mac? A. AirPlay B. Messages C. FaceTime D. SharePlay E. iCloud DirectConnect

B. Messages C. FaceTime

How should you set a reminder when you want to reply to an email later on your iPhone? A. Tap the forward icon, then choose when to be reminded. B. Tap the reply icon and tap Remind Me, then choose when to be reminded. C. Tap the action icon and tap Remind Me, then choose when to be reminded. D. Tap and hold the reply icon and tap Remind Me, then choose when to be reminded.

B. Tap the reply icon and tap Remind Me, then choose when to be reminded. An alternative is to swipe right on the email message > click more > and then choose Remind Me

Which Continuity feature allows you to scan documents or take photos with your iPhone and have them appear instantly on your Mac? A. Notes B. Continuity Scan C. Universal Control D. Continuity Camera

D. Continuity Camera Continuity Camera allows you to use your iPhone's camera to insert photos or documents in your Mac and use it as a FaceTime camera as well

*Select two responses.* Which two settings should you configure to limit who can stream content to your Mac when AirPlay Receiver is enabled? A. Select “Allow AirPlay for: No one” B. Select “Allow AirPlay for: Current user” C. Select “Allow AirPlay for” and enter your Apple ID D. Enable “Require password” in the AirPlay Receiver settings E. Enable “Use complex passcode” in the AirPlay Receiver settings

B. Select “Allow AirPlay for: Current user” D. Enable “Require password” in the AirPlay Receiver settings

Which technology does macOS use to create full-quality printing without installing drivers? A. AirPrint B. CUPS C. ePrint D. PostScript

A. AirPrint

*Select four responses.* Which four print protocols does macOS support? A. CUPS B. AirPrint C. AppleTalk II D. HP JetDirect E. Line Printer Daemon F. Internet Printing Protocol

B. AirPrint D. HP JetDirect E. Line Printer Daemon F. Internet Printing Protocol

Where do you find log files associated with network printing issues in macOS? A. /var/Logs B. system.log C. ~/Library/Logs D. /private/var/log/cups

D. /private/var/log/cups

*Select two responses.* Which two are required to use passkeys on iPhone? A. iOS 16 or later B. iOS 15 or later C. A15 processor or higher D. iCloud keychain turned on E. Password AutoFill turned on

A. iOS 16 or later D. iCloud keychain turned on

Which security feature is available ONLY on a Mac with Apple silicon? A. Secure Enclave B. FileVault Disk Encryption C. Kernel Integrity Protection (KIP) D. System Integrity Protection (SIP)

C. Kernel Integrity Protection (KIP) After the operating system kernel completes initialization, Kernel Integrity Protection (KIP) is enabled to help prevent modifications of kernel and driver code. The memory controller provides a protected physical memory region that iBoot uses to load the kernel and kernel extensions. After startup is complete, the memory controller denies writes to the protected physical memory region. The Application Processor’s Memory Management Unit (MMU) is configured to help prevent mapping privileged code from physical memory outside the protected memory region and to help prevent writeable mappings of physical memory within the kernel memory region. To prevent reconfiguration, the hardware used to enable KIP is locked after the boot process is complete.

*Select two responses.* Which two security options are available on a Mac with Apple silicon? A. No Security B. Full Security C. Medium Security D. Reduced Security

B. Full Security D. Reduced Security

*Select three responses.* Which three are features of Apple’s Rapid Security Response? A. It CANNOT be uninstalled by the user. B. It ignores managed software update delays. C. It ships security fixes to users more frequently. D. It automatically applies standard software updates. E. It applies to the latest major operating-system version.

B. It ignores managed software update delays. C. It ships security fixes to users more frequently. D. It automatically applies standard software updates.

*Select three responses.* Which three things happen to Shared albums in Photos when Lockdown Mode is enabled on iPhone? A. New Shared Album invitations are blocked B. Shared albums are removed from the Photos app C. The Photos app is removed from the Home Screen D. Shared albums on other devices can still be viewed E. Shared albums are removed from your Photos library

A. New Shared Album invitations are blocked B. Shared albums are removed from the Photos app D. Shared albums on other devices can still be viewed

When should you turn on Lockdown Mode? A. You’re setting up your kid’s device. B. You’re working from an unsecured location. C. You’re personally targeted by sophisticated digital threats. D. You’re practicing everyday digital security with your device.

C. You’re personally targeted by sophisticated digital threats.

*Scenario* Herland contacted you about issues obtaining 5G service on his iPhone. You confirmed that his device is compatible with the carrier’s 5G service, in a coverage area, and using the latest version of iOS. The carrier’s support website indicates that a carrier settings update is needed to fully support its 5G service. Where in Settings should you go to manually check for carrier settings updates on iPhone? A. Cellular, then remove and re-add your eSIM B. General > About, then follow the onscreen instructions C. Software Update, then accept the carrier settings update D. Cellular, then turn off your cellular line and turn it back on

B. General > About, then follow the onscreen instructions

*Select three responses.* What are three benefits of Feedback Assistant? A. It lets users try prerelease software. B. It automatically creates screen recordings. C. It offers a simple filing process for reporting. D. It provides automatic on-device diagnostics. E. It allows device diagnostics directly on the devices.

C. It offers a simple filing process for reporting. D. It provides automatic on-device diagnostics. E. It allows device diagnostics directly on the devices.

*Select three responses.* Which groups are eligible for an AppleCare Professional Support solution? A. Help Desks B. Enterprise C. IT Departments D. Support Technicians E. iOS Support Technicians F. Mac Support Technicians

A. Help Desks B. Enterprise C. IT Departments

Apple Device Support Exam Practice Questions Flashcards

These are the exam practice questions straight from Apple's website.