Apple Device Support Exam Practice Questions Flashcards
These are the exam practice questions straight from Apple's website.
Which iPadOS setting should you set to control the maximum decibel level so that it’s comfortable to use your iPad with headphones?
A. Sounds
B. General > Audio
C. Control Center > Audio
D. Accessibility > Audio/Visual
A. Sounds
- Go to Settings > Sounds > Reduce Loud Sounds.
- Turn on Reduce Loud Sounds, then drag the slider
You can set a maximum decibel level to ensure that headphone audio doesn’t become uncomfortable for you. iPad analyzes your headphone audio and reduces any sound above this level.
How much free iCloud storage do Managed Apple IDs that are created with Apple School Manager receive?
A. 50 GB
B. 100 GB
C. 200 GB
D. 500 GB
C. 200 GB
Managed Apple IDs
receive 200GB of free iCloud storage.
Access to iCloud services. iCloud services include Shared iPad, iCloud Drive, Photos, Safari, Notes, News, Calendars, Reminders, and Backup. Schoolwork
Which feature prevents unauthorized use of a remotely wiped iPhone, iPad, Apple Watch, or Mac if the device is lost or stolen?
A. Find My
B. Face ID
C. Activation Lock
D. Secure Enclave
C. Activation Lock
Activation Lock helps you keep your device secure, even if it’s in the wrong hands, and can improve your chances of recovering it. Even if you erase your device remotely, Activation Lock can continue to deter anyone from reactivating your device without your permission. All you need to do is keep Find My turned on, and remember your Apple ID and password.
Scenario
Aileen often works offline on her MacBook Air. When she makes changes to Pages, Numbers, and Keynote files, she relies on the autosave feature and iCloud to keep her documents updated.
How does macOS handle changes to local documents that are stored in iCloud?
A. It caches the changes, then silently pushes them when an internet connection to the iCloud servers becomes available.
B. It caches the changes locally, then sends you a message to sync with iCloud when an internet connection becomes available.
C. It caches the changes and provides you with an Apple Push Notification when an internet connection to the iCloud servers is available.
A. It caches the changes, then silently pushes them when an internet connection to the iCloud servers becomes available.
Where can you check the real-time service status of Apple network services?
A. Internet Accounts settings
B. About This Mac > More Info
C. apple.com/support/systemstatus
D. developer.apple.com/system-status
C. apple.com/support/systemstatus
Which macOS feature lets multiple users log in at the same time and access some of the same resources?
A. Touch ID
B. Launchpad
C. Mission Control
D. Fast user switching
D. Fast user switching
Select two responses.
Which two System Settings can you use to change your login password if you are logged in to your user account?
A. Apple ID
B. Users & Groups
C. Internet Accounts
D. Privacy & Security
E. Touch ID & Password
B. Users & Groups
E. Touch ID & Password
Select four responses.
Which four options are available from the macOS Recovery window?
A. Safari
B. FileVault
C. Disk Utility
D. Reinstall macOS
E. Wireless Diagnostics
F. Restore from Time Machine
A. Safari
C. Disk Utility
D. Reinstall macOS
F. Restore from Time Machine
Scenario
A Relocated Items folder alias appeared on your desktop after you updated macOS.
Why did this folder appear after the macOS update?
A. Some of your files’ previous locations were incompatible with current macOS Security settings.
B. Some files that were previously stored in iCloud were relocated because they could not be read.
C. Some of your older files were created with 32-bit apps that are no longer compatible with macOS.
D. You have apps on this Mac that were created by an unregistered software developer or were signed with an invalid Developer ID.
A. Some of your files’ previous locations were incompatible with current macOS Security setting
What happens when you revive an Intel-based Mac with Apple Configurator for Mac?
A. It restores the Mac to factory settings.
B. It updates the firmware on the Apple T2 Security Chip.
C. It installs the latest available version of macOS for the Mac.
D. It installs the original version of macOS that came with the Mac.
B. It updates the firmware on the Apple T2 Security Chip.
What should you use to revive a Mac with Apple silicon that becomes unresponsive when the macOS installation process is interrupted by a power failure?
A. macOS Recovery
B. Apple Diagnostics
C. Apple Configurator for Mac
D. An external storage device
C. Apple Configurator for Mac
Which feature of macOS Recovery should you use when you need to transfer files from a Mac with Apple silicon?
A. Disk Utility
B. Share Disk
C. Share Files
D. Target Disk Mode
B. Share Disk
Use Share Disk to transfer files between two Mac computers
You can transfer files between a Mac booted into macOS Recovery and another Mac by sharing a volume and connecting the two computers with a USB, USB-C, or Thunderbolt cable.
- Connect the two computers with a USB, USB-C, or Thunderbolt cable.
- In the Recovery app, choose Utilities > Share Disk.
- Select the volume you want to share, then click Start Sharing.
How do you start up an Intel-based Mac in safe mode?
A. Press and hold the Shift key during startup and log in as Administrator.
B. Press and hold Command-S during startup and log in as Administrator.
C. Open Terminal, type reboot -safe, press Return, and log in as Administrator.
D. Press and hold Command-Option-P-R during startup and log in as Administrator.
A. Press and hold the Shift key during startup and log in as Administrator.
Scenario
You want to install macOS 13 on an Intel-based MacBook Pro with the Apple T2 Security Chip using an external installer you created on a USB drive. The Mac is connected to your local network using Ethernet and you have successfully restarted the Mac into Startup Manager.
Although Startup Manager allows you to select the USB drive as a startup disk, it displays the message, “Security settings do not allow this Mac to use an external startup disk.”
How can you use the external USB drive as an installer without completely disabling security on this Intel-based Mac?
A. Turn off firmware password protection using the Startup Security Utility.
B. Temporarily change the Secure Boot setting in the Startup Security Utility to medium security.
C. Temporarily change the External Boot setting in the Startup Security Utility to allow booting from external media.
D. Change the External Boot setting in the Startup Security Utility to allow booting from external media, and change the Secure Boot setting to medium security.
C. Temporarily change the External Boot setting in the Startup Security Utility to allow booting from external media.
What’s the minimum amount of storage that a Shared iPad device must have?
A. 16 GB
B. 32 GB
C. 64 GB
D. 128 GB
B. 32 GB
Select four responses.
Which four iPad models support Shared iPad?
A. iPad mini 4th generation or later
B. iPad 4th generation or later
C. iPad 5th generation or later
D. All iPad Pro models
E. All iPad Air models
F. iPad Air 2 or later
A. iPad mini 4th generation or later
C. iPad 5th generation or later
D. All iPad Pro models
F. iPad Air 2 or later
Which folder is normally hidden in the Finder view of the user home folder?
A. Drop Box
B. Library
C. Preferences
D. Public
E. Sharing
B. Library
Which folder does content you download from the internet go to by default?
A. Desktop
B. Documents
C. Downloads
D. Safari
C. Downloads
Which read-only folders does System Integrity Protection protect by preventing malicious software from modifying macOS files and folders?
A. /System, /usr, /bin, /sbin
B. /Users/Shared, ~/Public
C. ~/Downloads, ~/Library
D. /private/var, /private/etc
A. /System, /usr, /bin, /sbin
How should you open and close a file preview window after selecting a file in the Finder?
A. Option-click
B. Control-click
C. Control-Option-click
D. Press the Space bar
D. Press the Space bar
Which additional type of App Store apps can you install if you have a Mac with Apple silicon?
A. Apple Apps
B. Rosetta-compatible apps
C. Apps designed for Apple silicon
D. Designed for iPhone and iPad apps
D. Designed for iPhone and iPad apps
What do you call apps designed for use on both an Intel-based Mac and a Mac with Apple silicon?
A. Catalyst
B. Other
C. Rosetta
D. Universal
D. Universal
Where should you configure Mail settings on iPhone?
A. Settings > Mail > Accounts
B. Settings > Accounts > Mail
C. General > Mail > Accounts
D. General > Internet Accounts > Mail
A. Settings > Mail > Accounts
Where should you add a Mail account on a Mac?
A. System Settings > Internet Accounts
B. Settings > Internet Accounts
C. System Settings > Mail
D. Settings > Mail
A. System Settings > Internet Accounts
How can you identify which messages are encrypted in the Messages app on your iPhone?
A. Blue messages are encrypted, green messages are not
B. Green messages are encrypted, blue messages are not
C. Blue messages are encrypted if you turn on encryption in Messages > Security
D. Blue and green messages are encrypted if you turn on encryption in Messages > Security
E. Blue indicates group messages are encrypted, green indicates the group includes unencrypted messages from non-Apple devices
A. Blue messages are encrypted, green messages are not
Scenario
Nisha is experiencing odd behavior with a custom app on her iPad.
Which steps should you use to generate a sysdiagnose?
A. Reproduce the issue, then immediately turn on debug logging.
B. Reproduce the issue, press and hold the top volume button, and wait for her device to vibrate.
C. Reproduce the issue, then simultaneously press and release both volume buttons and the side (or top) button for 1 to 1.5 seconds.
D. Reproduce the issue, then simultaneously press and release the bottom volume button and the side (or top) button for 1 to 1.5 seconds.
C. Reproduce the issue, then simultaneously press and release both volume buttons and the side (or top) button for 1 to 1.5 seconds
Select two responses.
Which two ways should you use to transfer a sysdiagnose from your iPad to your Mac?
A. Sync your iPad with your Mac.
B. Use AirDrop to send the log to your Mac.
C. Navigate to Settings > General > Wi-Fi and choose send file.
D. Put iPad in recovery mode and navigate to the sysdiagnose log.
A. Sync your iPad with your Mac.
B. Use AirDrop to send the log to your Mac.
Which tool should you use to review macOS log files?
A. Console
B. Log Viewer
C. Archive Utility
D. Activity Monitor
A. Console
What should you use to troubleshoot macOS installation issues?
A. Installer log
B. Single user mode
C. Apple Diagnostics
D. macOS Recovery Assistant
A. Installer log
How should you turn on the firewall in System Settings on a Mac?
A. Go to General > Sharing > Turn On Firewall.
B. Go to Internet Accounts > Turn On Firewall.
C. Go to Network > Firewall, then click the slider to turn it on.
D. Go to Privacy & Security > Lockdown Mode, then click Turn On.
C. Go to Network > Firewall, then click the slider to turn it on.
Which macOS firewall setting prevents a Mac from responding to any unauthorized network connections, including network diagnostic protocols such as Ping, Traceroute, and Port Scan?
A. Stealth mode
B. Silent interface
C. Private browsing
D. Block all incoming connections
A. Stealth mode
If you’re concerned about security, you can use “stealth mode” to make it more difficult for hackers and malware to find your Mac. When stealth mode is on, your Mac doesn’t respond to either “ping” requests or connection attempts from a closed TCP or UDP network.
What adds cryptographic validation to the macOS startup volume that enables it to grant only files with valid signatures the ability to execute instructions or access other files?
A. VM volume
B. Preboot volume
C. Signed system volume
D. Encrypted APFS volume
C. Signed system volume
macOS includes enhanced protection for your Mac with cryptographic technology (macOS 11 or later) that prevents access to or execution of files that don’t have a valid cryptographic signature from Apple. All system files are protected on the signed system volume (SSV). This advanced system volume technology provides a high level of security against malicious software and tampering with the operating system.
It also allows software updates to complete in the background while you work, which reduces the time it takes for your Mac to restart and complete updates.
Where can you find the Activation Lock status if your Mac has the Apple T2 Security Chip?
A. Find My > View > Devices
B. About This Mac > Overview
C. Privacy & Security > Privacy
D. System Information > Hardware
D. System Information > Hardware
Which part of a configuration profile contains settings for an Apple device such as a VPN setting or Wi-Fi network?
A. JSON
B. Payload
C. Supervision
D. Optimization
B. Payload
Where can you find configuration profiles that are installed on iPhone or iPad devices?
A. Settings > Control Center > VPN & Device Management
B. Settings > About > Profiles & Device Management
C. Settings > General > VPN & Device Management
D. Settings > Profiles & Device Management
C. Settings > General > VPN & Device Management
What allows an administrator to standardize settings for Mac computers?
A. Screen Time
B. Parental Controls
C. Configuration Profiles
D. Administrator Controls
C. Configuration Profiles
A configuration profile can contain settings for a user’s Mail account, Wi-Fi settings, VPN settings, and more. Configuration profiles can work on Mac computers, iOS and iPadOS devices, Apple Watch, and Apple TV.
At which iPhone battery capacity is it considered to be degraded?
A. 80%
B. 85%
C. 90%
D. 95%
A. 80%
Which software feature reduces the time your iPhone spends fully charged to reduce the wear on your battery and improve its lifespan?
A. Low Power Mode
B. Fastlane Charging
C. Optimized Battery Life
D. Optimized Battery Charging
D. Optimized Battery Charging
Your iPhone uses on-device machine learning to learn your daily charging routine so that Optimized Battery Charging activates only when your iPhone predicts it will be connected to a charger for an extended period of time. The algorithm aims to ensure that your iPhone is still fully charged when unplugged.
When Optimized Battery Charging is active, a notification on the Lock Screen says when your iPhone will be fully charged. If you need to have your iPhone fully charged sooner, touch and hold the notification and then tap Charge Now.
Which connector allows for two-way power and data exchange with accessories like the Magic Keyboard with iPad?
A. USB-C Connector
B. Smart Connector
C. Magnetic Connector
D. Thunderbolt Connector
B. Smart Connector