Apple Device Support Flashcards
iOS/iPadOS
Creating a backup on your Mac automatically turns off iCloud backups.
- True
- False
1 - True
Remember to turn on iCloud backups again on your device if you want to continue backing it up using iCloud.
iOS/iPadOS
Encrypted local backup also saves Health and Activity data from your iPhone or Apple Watch, saved passwords, Wi-Fi settings, and website and call history.
- True
- False
1 - True
iOS/iPadOS
Where’s located the iOs/iPadOS backup files on Mac?
1 - /var/log/
2 - ~/Library/Application Support/MobileSync/Backup/
3 - /tmp/
2 - ~/Library/Application Support/MobileSync/Backup/
iOS/iPadOS
After you set up iCloud backup, your iPhone or iPad automatically backs up every day as long as you connect it to a Wi-Fi network and a power source and lock the screen.
- True
- False
1 - True
iOS/iPadOS
Erasing your iPhone disassociates your Apple ID from it, turn off Apple ID features and removes your personal data.
1. True
2. False
1 - True
iOS/iPadOS
What happens if Find My is still turned on when you try to restore iPhone or iPad using a Mac?
If Find My is turned on, you must turn it off on your device and try again.
iOS/iPadOS
Which type of backup works with a currently setup iPhone or iPad?
You can restore a new, reset, or setup device from a Mac backup.
iOS/iPadOS
How to put iPhone in Recovery Mode?
- On your iPhone, press and release the volume up button and press and hold the side button until the recovery mode screen appears.
- On your iPhone, press and release the volume down button and press and hold the side button until the recovery mode screen appears.
- On your iPhone, press and release the volume up and volume down button, and press and hold the side button until the recovery mode screen appears.
3 - On your iPhone, press and release the volume up and volume down button, and press and hold the side button until the recovery mode screen appears.
iOS/iPadOS
What’s the Restore action on Apple Configurator for?
A restore updates the firmware, erases and installs the latest version of iOS. When this process is complete, any data is unrecoverable.
iOS/iPadOS
What’s the Revive action on Apple Configurator for?
A revive updates the firmware to the latest version. A revive is designed to not make any changes to the startup volume, the user’s data volume, or any other volumes. User data may be retained if recoverable.
iOS/iPadOS
Which option can you access to view the current activity of Apple Configurator for Mac?
1. Double-click the device and select Activity.
2. From the Apple Configurator menu, choose View Activity.
3. From the Apple Configurator menu bar, choose Window > Activity.
3 - From the Apple Configurator menu bar, choose Window > Activity.
iOS/iPadOS
Before backing up a device, why is it important that you review the device’s content for any information you don’t want to restore to other devices?
1. Backups can contain private information, such as passwords.
2. You don’t need to review the backup because it’s encrypted.
3. When you back up a device, only nonpersonal information is backed up.
1 - Backups can contain private information, such as passwords.
Before backing up a device, review the device’s content for any information you don’t want to restore to other devices.
iOS/iPadOS
Hoe many eSIMs can you use on iPhone?
- 1 eSIM
- 4 eSIMs
- 8 or more eSIMs
3 - You can install eight or more eSIMs on an iPhone and use two phone numbers at the same time.
iOS
Which models of iPhone are compatible with eSIM?
- iPhone 8 and Later
- iPhone 11 and Later
- iPhone XS and Later
3 - iPhone XS, iPhone XS Max, iPhone XR or later
iOS/iPadOS
What is required to set up Instant Hotspot? (Select three responses)
- A password to connect
- Wi-Fi
- Bluetooth
- Family Sharing
- Same iCloud connected on devices
2 - Wi-Fi
3 - Bluetooth
5 - Same iCloud connected on devices
Each device must be signed in to iCloud with the same Apple ID and have both Wi-Fi and Bluetooth turned on to use Instant Hotspot.
With Instant Hotspot you can quickly connect your Apple devices to your Personal Hotspot without entering a password.
iOS/iPadOS
Which of the following doesn’t disconnect a device from a Personal Hotspot?
1. Locking the screen
2. Turning off Wi-Fi
3. Turning off Bluetooth
4. Turning off Allow Others to Join
1 - Locking the screen
iOS/iPadOS
What’s a Captive Wi-Fi Network?
Captive networks, also called subscription or Wi-Fi Hotspot networks, are common in coffee shops, internet cafes, hotels, airports, and other public locations. In some countries or regions, wireless carriers sponsor and maintain captive networks.
When joining a captive network, your device connects to a special portal or landing page. On this page, you’re asked for access credentials, which might be a user name and password, or acknowledgement of terms and conditions.
iOS/iPadOS
Where is the setting on iPhone and iPad that keeps apps updated automatically?
1. In Settings > App Store
2. In Settings > Control Center
3. In Settings > General
1 - In Settings > App Store
iOS/iPadOS
What’s the first action you should try when an app is unresponsive?
Force the app to quit and reopen it.
iOS/iPadOS
How to create a recovery key for your Apple ID
- In Settings > Privacy & Security > Account Recovery > Recovery Key > Turn on Recovery Key
- In Settings, tap [your name] > Password & Security > Account Recovery > Recovery Key > Turn on Recovery Key
- In Settings, tap [your name] > Account Recovery > Recovery Key > Turn on Recovery Key
2 - In Settings, tap [your name] > Password & Security > Account Recovery > Recovery Key > Turn on Recovery Key
In which ways can you reset your Apple ID password if you forget it?
- Apple Support app
- Settings, tap [your name] > Password & Security > Change Password
- https://iforgot.apple.com/password/verify/appleid
iOS/iPadOS
How to change Location Services and App Access
- In Settings, tap Privacy & Security > Location Services
- In Settings, tap the App > Location
- In Settings, tap Accessibility > Location Services
1 - In Settings, tap Privacy & Security > Location Services
iOS/iPadOS
How to Set Up Privacy Report and Tracking Transparency
- In Settings, tap General > App Privacy Report
- In Settings, tap General > Legal & Regulatory > App Privacy Report
- In Settings, tap Privacy & Security > App Privacy Report
3 - In Settings, tap Privacy & Security > App Privacy Report
iOS/iPadOS
How to Set Up Safari and Mail Privacy Protections
- In Settings, tap Safari > Below Privacy & Security, tap Hide IP Address
- In Settings, tap Privacy & Security > Safari > Below Privacy & Security, tap Hide IP Address
- In Settings, tap Safari > tap Hide IP Address
1 - In Settings, tap Safari > Below Privacy & Security, tap Hide IP Address