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Apple Device Support Flashcards

1
Q

iOS/iPadOS

Creating a backup on your Mac automatically turns off iCloud backups.

  1. True
  2. False
A

1 - True

Remember to turn on iCloud backups again on your device if you want to continue backing it up using iCloud.

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2
Q

iOS/iPadOS

Encrypted local backup also saves Health and Activity data from your iPhone or Apple Watch, saved passwords, Wi-Fi settings, and website and call history.

  1. True
  2. False
A

1 - True

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3
Q

iOS/iPadOS
Where’s located the iOs/iPadOS backup files on Mac?

1 - /var/log/
2 - ~/Library/Application Support/MobileSync/Backup/
3 - /tmp/

A

2 - ~/Library/Application Support/MobileSync/Backup/

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4
Q

iOS/iPadOS
After you set up iCloud backup, your iPhone or iPad automatically backs up every day as long as you connect it to a Wi-Fi network and a power source and lock the screen.

  1. True
  2. False
A

1 - True

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5
Q

iOS/iPadOS
Erasing your iPhone disassociates your Apple ID from it, turn off Apple ID features and removes your personal data.
1. True
2. False

A

1 - True

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6
Q

iOS/iPadOS
What happens if Find My is still turned on when you try to restore iPhone or iPad using a Mac?

A

If Find My is turned on, you must turn it off on your device and try again.

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7
Q

iOS/iPadOS
Which type of backup works with a currently setup iPhone or iPad?

A

You can restore a new, reset, or setup device from a Mac backup.

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8
Q

iOS/iPadOS
How to put iPhone in Recovery Mode?

  1. On your iPhone, press and release the volume up button and press and hold the side button until the recovery mode screen appears.
  2. On your iPhone, press and release the volume down button and press and hold the side button until the recovery mode screen appears.
  3. On your iPhone, press and release the volume up and volume down button, and press and hold the side button until the recovery mode screen appears.
A

3 - On your iPhone, press and release the volume up and volume down button, and press and hold the side button until the recovery mode screen appears.

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9
Q

iOS/iPadOS
What’s the Restore action on Apple Configurator for?

A

A restore updates the firmware, erases and installs the latest version of iOS. When this process is complete, any data is unrecoverable.

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10
Q

iOS/iPadOS
What’s the Revive action on Apple Configurator for?

A

A revive updates the firmware to the latest version. A revive is designed to not make any changes to the startup volume, the user’s data volume, or any other volumes. User data may be retained if recoverable.

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11
Q

iOS/iPadOS
Which option can you access to view the current activity of Apple Configurator for Mac?
1. Double-click the device and select Activity.
2. From the Apple Configurator menu, choose View Activity.
3. From the Apple Configurator menu bar, choose Window > Activity.

A

3 - From the Apple Configurator menu bar, choose Window > Activity.

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12
Q

iOS/iPadOS
Before backing up a device, why is it important that you review the device’s content for any information you don’t want to restore to other devices?
1. Backups can contain private information, such as passwords.
2. You don’t need to review the backup because it’s encrypted.
3. When you back up a device, only nonpersonal information is backed up.

A

1 - Backups can contain private information, such as passwords.
Before backing up a device, review the device’s content for any information you don’t want to restore to other devices.

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13
Q

iOS/iPadOS
Hoe many eSIMs can you use on iPhone?

  1. 1 eSIM
  2. 4 eSIMs
  3. 8 or more eSIMs
A

3 - You can install eight or more eSIMs on an iPhone and use two phone numbers at the same time.

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14
Q

iOS
Which models of iPhone are compatible with eSIM?

  1. iPhone 8 and Later
  2. iPhone 11 and Later
  3. iPhone XS and Later
A

3 - iPhone XS, iPhone XS Max, iPhone XR or later

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15
Q

iOS/iPadOS
What is required to set up Instant Hotspot? (Select three responses)

  1. A password to connect
  2. Wi-Fi
  3. Bluetooth
  4. Family Sharing
  5. Same iCloud connected on devices
A

2 - Wi-Fi
3 - Bluetooth
5 - Same iCloud connected on devices

Each device must be signed in to iCloud with the same Apple ID and have both Wi-Fi and Bluetooth turned on to use Instant Hotspot.
With Instant Hotspot you can quickly connect your Apple devices to your Personal Hotspot without entering a password.

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16
Q

iOS/iPadOS
Which of the following doesn’t disconnect a device from a Personal Hotspot?
1. Locking the screen
2. Turning off Wi-Fi
3. Turning off Bluetooth
4. Turning off Allow Others to Join

A

1 - Locking the screen

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17
Q

iOS/iPadOS
What’s a Captive Wi-Fi Network?

A

Captive networks, also called subscription or Wi-Fi Hotspot networks, are common in coffee shops, internet cafes, hotels, airports, and other public locations. In some countries or regions, wireless carriers sponsor and maintain captive networks.

When joining a captive network, your device connects to a special portal or landing page. On this page, you’re asked for access credentials, which might be a user name and password, or acknowledgement of terms and conditions.

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18
Q

iOS/iPadOS
Where is the setting on iPhone and iPad that keeps apps updated automatically?
1. In Settings > App Store
2. In Settings > Control Center
3. In Settings > General

A

1 - In Settings > App Store

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19
Q

iOS/iPadOS
What’s the first action you should try when an app is unresponsive?

A

Force the app to quit and reopen it.

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20
Q

iOS/iPadOS
How to create a recovery key for your Apple ID

  1. In Settings > Privacy & Security > Account Recovery > Recovery Key > Turn on Recovery Key
  2. In Settings, tap [your name] > Password & Security > Account Recovery > Recovery Key > Turn on Recovery Key
  3. In Settings, tap [your name] > Account Recovery > Recovery Key > Turn on Recovery Key
A

2 - In Settings, tap [your name] > Password & Security > Account Recovery > Recovery Key > Turn on Recovery Key

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21
Q

In which ways can you reset your Apple ID password if you forget it?

A
  • Apple Support app
  • Settings, tap [your name] > Password & Security > Change Password
  • https://iforgot.apple.com/password/verify/appleid
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22
Q

iOS/iPadOS
How to change Location Services and App Access

  1. In Settings, tap Privacy & Security > Location Services
  2. In Settings, tap the App > Location
  3. In Settings, tap Accessibility > Location Services
A

1 - In Settings, tap Privacy & Security > Location Services

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23
Q

iOS/iPadOS
How to Set Up Privacy Report and Tracking Transparency

  1. In Settings, tap General > App Privacy Report
  2. In Settings, tap General > Legal & Regulatory > App Privacy Report
  3. In Settings, tap Privacy & Security > App Privacy Report
A

3 - In Settings, tap Privacy & Security > App Privacy Report

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24
Q

iOS/iPadOS
How to Set Up Safari and Mail Privacy Protections

  1. In Settings, tap Safari > Below Privacy & Security, tap Hide IP Address
  2. In Settings, tap Privacy & Security > Safari > Below Privacy & Security, tap Hide IP Address
  3. In Settings, tap Safari > tap Hide IP Address
A

1 - In Settings, tap Safari > Below Privacy & Security, tap Hide IP Address

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25
Q

iOS/iPadOS
Which set of technologies does Location Services use to determine your device location?
1. Three‑axis gyro, accelerometer, proximity sensor, and dead reckoning
2. Public IP geolocation, digital compass, motion processing, and AirTag Precision Finding
3. GPS signals, Bluetooth connections, local Wi-Fi networks, and the cellular network

A

3 - GPS signals, Bluetooth connections, local Wi-Fi networks, and the cellular network

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26
Q

iOS/iPadOS
How to Run Sysdiagnose

  1. Press and hold volume up buttom and the side or top button on iPad/iPhone for 1 to 1.5 seconds to start iOS sysdiagnose.
  2. Press and hold both volume buttons and the side or top button on iPad/iPhone for 1 to 1.5 seconds to start iOS sysdiagnose.
  3. Press and hold both volume buttons and the side or top button on iPad/iPhone for 2 to 2.5 seconds to start iOS sysdiagnose.
A

2 - Press and hold both volume buttons and the side or top button on iPad for 1 to 1.5 seconds to start iOS sysdiagnose.

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27
Q

iOS/iPadOS
Where are sysdiagnose log files located on iPhone/iPad?

A

In Settings, tap Privacy & Security > Analytics & Improvements > Analytics Data

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28
Q

iOS/iPadOS
Where are sysdiagnose log files located on macOS?

  1. /Library/Logs/CrashReporter/MobileDevice[device name]/DiagnosticLogs/sysdiagnose
  2. /Library/Logs/DiagnosticLogs/[device name]/sysdiagnose
  3. /var/log/sysdiagnose
A

1 - /Library/Logs/CrashReporter/MobileDevice [device name]/DiagnosticLogs/sysdiagnose

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29
Q

macOS
What is the Folders that come with your Mac?

A
  • Applications
  • Library
  • System
  • Users
  • Home
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30
Q

macOS
How to Use Safe Mode?

A
  1. Start up your Mac by pressing and holding the power button until “Loading startup options” appears.
  2. Click the hard drive icon, then press and hold the Shift key and click the Continue in Safe Mode button.
  3. On the login screen, Safe Boot should appear in red at the top-right of the menu bar.
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31
Q

macOS
What does safe mode prevent from loading when you start up a Mac?
1. Wi-Fi
2. System Settings
3. Login items

A

3 - Login items

Safe mode prevents your Mac from loading login items, system extensions not required by macOS, and fonts not installed by macOS.

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32
Q

macOS
Which ways to Erase a macOS?

A
  1. Open System Settings > General > Transfer or Reset > Erase All Content and Settings
  2. Erase Assistant app, /System/Library/CoreServices/Erase Assistant.app
  3. Disk Utility in Recovery Mode
  4. AppleConfigurator to Restore a Mac
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33
Q

macOS
How to Restore macOs using Apple Configurator?

A
  1. Connect your two Mac computers using a USB-C to USB-C cable.
  2. On your secondary Mac, press and hold the power button and at the same time press all three of these keys for 10seconds: the left Control key, left Option key, and right Shift key.
  3. After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears in AppleConfigurator on your Mac that has Apple Configurator.
  4. Control-click the selected DFU icon, then choose Restore from the shortcut menu.
  5. Click Restore. This action erases settings, media, and data on your secondary Mac and can’t be undone.
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34
Q

macOS
How do you start a Mac with Apple silicon in DFU mode?

A

Press and hold the power button and at the same time press all three of the following keys for 10seconds: the left Control key, left Option key, and right Shift key.
After 10 seconds, immediately release the three keys but continue to press and hold the power button until a DFU icon appears in AppleConfigurator.

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35
Q

macOS
Which of these actions does Migration Assistant perform when you migrate content from one Mac to another Mac?

  1. It transfers contacts, calendars, email accounts, and more from iCloud.
  2. It transfers applications, user accounts, settings, and other content from a Mac.
  3. It helps you upgrade from earlier macOS versions to the current version.
  4. It stores content on an external storage device so that you can move it to a Mac later.
A

2 - It transfers applications, user accounts, settings, and other content from a Mac.

MigrationAssistant transfers content and data from a Mac.

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36
Q

macOS
In which folder do you find Migration Assistant on a Mac?
1. Applications/Utilities
2. System/Library/CoreServices/Applications/Utilities
3. Downloads/Migration
4. Applications/Tools

A

1 - Applications/Utilities
Migration Assistant is in the Utilities folder of your Applications folder.

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37
Q

macOS
What happens when you open Migration Assistant on your old Mac?
1. macOS restarts and Migration Assistant opens.
2. All open apps close, with the exception of Safari.
3. All open apps quit, and the account logs out.

A

3 - All open apps quit, and the account logs out.
Migration Assistant quits the Finder and all other apps so that it can safely and reliably transfer your data.

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38
Q

macOS
How do you reset another user’s account password when you’re logged in to an administrator account on a Mac?
1. Select Password & Security in Apple ID settings, then click Change Password and enter a new password.
2. Select the user’s account in Users & Groups settings, then click the Info button, click Reset Password, and enter a new password.
3. Select the General pane in Privacy & Security settings, then click Change Password and enter a new password.

A

2 - Select the user’s account in Users & Groups settings, then click the Info button, click Reset Password, and enter a new password.

You reset another user’s login password in Users & Groups settings.

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39
Q

macOS
With FileVault turned on, a message to restart and show password reset options appears after you enter an incorrect password three times.
Which other option do you have after you’ve restarted the Mac?

  1. Restart the Mac again while you press and hold the Command-P keys until the Password Reset assistant appears.
  2. Keep entering an incorrect password until the Mac automatically shuts down and restarts in macOS Recovery to reset the password.
  3. Wait until a message at the bottom of the login screen appears that instructs you to use the power button to shut down the Mac and restart it in macOS Recovery.
A

3 - Wait until a message at the bottom of the login screen appears that instructs you to use the power button to shut down the Mac and restart it in macOS Recovery.

With FileVault turned on, this additional option restarts the Mac in macOS Recovery, so you can reset the password using either an iCloud account or a recovery key.

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40
Q

macOS
What’s the Password pane for?

A

The Passwords pane shows a list of websites for which user names and passwords are available in your Local Items keychain or iCloud Keychain.
You can see it opening System Settings and click Passwords.

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41
Q

macOS
How to Locate and Import Archived Login Keychain Items

A

If you remember your old login password, you can use it to unlock the archived login keychain and move items such as passwords and certificates into your new login keychain.
1. In the Finder, choose Go > Go to Folder > Type ~/Library/Keychains/ and press the Return key
2. Locate and open the archived keychain named login_renamed_1.keychain-db.
3. Control-click the login_renamed_1 keychain in the sidebar, then choose Unlock Keychain “login_renamed_1” from the shortcut menu
4. Enter your old login password and click OK.
5. Select the items you want, such as passwords or private notes, then choose Edit > Copy.
6. Select your login keychain in the sidebar, then choose Edit > Paste.

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42
Q

macOS
Why must you reauthenticate to your iCloud account when you log in on a Mac after your login password has been reset?

  1. Reauthenticating the account adds a Mac back to the trusted devices list after a login password reset.
  2. Reauthenticating the account turns Activation Lock and Find My Mac back on after a login password reset.
  3. Reauthenticating the account adds the Apple ID password to the new login keychain after a login password reset.
A

3 - Reauthenticating the account adds the Apple ID password to the new login keychain after a login password reset.

The new login keychain that macOS creates doesn’t contain the Apple ID password for the iCloud account.

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43
Q

macOS
Which folder path do you enter in the Finder to locate an archived login keychain file named login_renamed_1.keychain-db?
1. ~/Library/Keychains/
2. ~/System/Library/Keychains/
3. ~/Applications/Utilities/Keychains/

A

1 - ~/Library/Keychains/

The Keychains folder in ~/Library/Keychains/ contains all archived and current login keychain files.

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44
Q

macOS
How to renew DHCP?

A

Open System Settings > Network settings > click the Wi-Fi service name > Details > In the dialog that appears, click TCP/IP in the left sidebar > Click the Renew DHCP Lease button next to DHCP lease.

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45
Q

macOS
Which key or key combination do you press and hold before you click the Wi-Fi status icon to access the Open Wireless Diagnostics option?
1. Shift
2. Option
3. Command-W
4. Option-Command-Esc

A

2 - Option

Option-clicking the Wi-Fi status icon accesses the Open Wireless Diagnostics option in the macOS Wi-Fi status menu.

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46
Q

macOS
Which type of file is the wireless diagnostics report?
1. Plain text
2. Encrypted
3. Obfuscated
4. Compressed

A

4 - Compressed

The report is a compressed .tar.gz file with a name that begins with WirelessDiagnostics.

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47
Q

macOS
Where can you find the wireless diagnostics report?
1. /system/volumes
2. /library/logs
3. /root/shared
4. /var/tmp

A

4 - /var/tmp

The wireless diagnostics report is located in the /var/tmp folder.

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48
Q

macOS
You can use Wireless Diagnostics to perform Wi-Fi network analysis. How?

A
  1. Option-click the Wi-Fi status icon in the menu bar, then choose Open Wireless Diagnostics.
  2. Click Continue, then enter an administrator account user name and password if asked.
  3. Select “Monitor my Wi-Fi connection,” then click Continue.
  4. After you’ve collected the diagnostic data you need for analysis or are no longer experiencing connectivity issues, click Continue and OK.
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49
Q

macOS
How can you create Diagnostic Reports directly with Wireless Diagnostics?

A
  1. Option-click the Wi-Fi status icon in the menu bar, then choose Create Diagnostics Report.
  2. Click OK to continue.
  3. It can take several minutes to create the report. The file is saved in the folder /var/tmp. The filename starts with WirelessDiagnostics- and ends with .tar.gz.
50
Q

macOS
What should be turned on so AirDrop works?

A

Wi-Fi and Bluetooth

51
Q

macOS
Terminal comnmand to reset Privacy Settings of an app on Mac
1. pppcutil reset All com.app.bundleid
2. systemutil reset All com.app.bundleid
3. tccutil reset All com.app.bundleid

A

3 - tccutil reset All com.app.bundleid

52
Q

macOS
Terminal commands to get Apps BundleID (Select three responses)

  1. defaults read /Applications/[APPNAME]/Contents/Info.plist CFBundleIdentifier
  2. tccutil status [APPNAME].app
  3. osascript -e 'id of app "[APPNAME]"'
  4. mdls -name kMDItemCFBundleIdentifier -r [APPNAME].app
A

1 - defaults read /Applications/[APPNAME]/Contents/Info.plist CFBundleIdentifier
3 - osascript -e 'id of app "[APPNAME]"'
4 - mdls -name kMDItemCFBundleIdentifier -r [APPNAME].app

53
Q

macOS
Terminal comnmand to reset Privacy Settings of all apps on Mac

A

tccutil reset All

54
Q

macOS
How do you remove an app’s access to the camera in the Privacy section of Privacy & Security settings?
1. Click the app from the list in Camera settings and click the minus button.
2. Turn off the app from the Camera settings list.
3. Click the app and click Disable Camera Access.
4. Enter an administrator account password, then delete the app from Camera settings.

A

2 - Turn off the app from the Camera settings list.

You turn off apps to remove their access.

55
Q

macOS
How can you enable to request permission to control the screen using Screen Sharing?

A

In System Settings, click General > Sharing > Click the Screen Sharing Info button > Click Computer Settings > Select “VNC Viwers may control screen with password”, set a password and then click OK.

56
Q

macOS
What’s Media Sharing for?

A

Devices on your network can browse and play downloaded music, movies, and TV shows.

57
Q

macOS/iOS/iPadOS
What does the “Find My network” option do to help you locate missing devices?
1. It lets you find devices using Bluetooth connections.
2. It automatically plays a sound when the device loses its Wi-Fi connection.
3. It allows a message to appeaer on a Mac when it isn’t connected to Wi-Fi.

A

1 - It lets you find devices using Bluetooth connections.

When a device isn’t connected to Wi-Fi, “Find My network” looks for it using Bluetooth connections to nearby Apple devices that are on Wi-Fi. “Find My network” is encrypted and anonymous for privacy.

58
Q

macOS
Where can you see an app memory, statistics, open files and ports?
1. Console
2. Activity Monitor
3. App Window > Activity

A

2 - Activity Monitor

In the Activity Monitor window, select the Activity Monitor process, then click the Info button in the toolbar.

59
Q

macOS
Where can you select new columns to Activity Monitor?

  1. From the menu bar, choose Window > Columns
  2. From the menu bar, choose View > Columns
  3. From the menu bar, choose Edit > Columns
A

2 - From the menu bar, choose View > Columns

60
Q

macOS
How to Run System Diagnostics in Activity Monitor?

A
  1. In Activity Monitor, click the “System diagnostic options” button, and choose System Diagnostics from the pop-up menu.
  2. Read the agreement, then click OK.
  3. Use Touch ID or enter your user password to allow Activity Monitor to make changes.
  4. Verify that the system diagnostic begins gathering information.
  5. When the diagnostic completes, a Finder window displays the results — a compressed archive file in the path /private/var/tmp/
61
Q

macOS
Where’s located the System Diagnostics file on macOS?

  1. /private/var/tmp/sysdiagnose_[DATE][HOUR][MODEL].tar.gz
  2. /var/log/sysdiagnose_[DATE][HOUR][MODEL].tar.gz
  3. /private/var/logs/sysdiagnose_[DATE][HOUR][MODEL].tar.gz
A

1 - /private/var/tmp/sysdiagnose_[DATE][HOUR][MODEL].tar.gz

62
Q

macOS
Which grouping in Activity Monitor helps you view hidden processes?
1. All Processes
2. My Processes
3. Inactive Processes

A

1 - All Processes

All Processes can show system processes normally hidden from the default My Processes grouping and helps locate any unresponsive hidden processes.

63
Q

macOS
What additional information can you find in Activity Monitor on MacBook Pro?
1. Battery usage
2. Graphics card usage
3. Energy Impact

A

1 - Battery usage

If you’re using a notebook computer such as a MacBook Pro, battery usage appears at the bottom of the window.

64
Q

macOS
How to refine the search results in the Console app?

A

Click the arrow beside Any in the search field and from the pop-up menu, choose some filter.

65
Q

macOS
How to filter Errors and Faults in the Console App?

A

From the Favorites bar, click Errors and Faults.

66
Q

macOS
How to kill an app and produce a report of this?

A

killall -3 [APPNAME]
Use kill and killall when you need to quit a process or an app. The command option -3 sends a SIGQUIT signal that makes the app produce a report.

67
Q

macOS
Which level of message is a warning in the Console app?
1. Error message
2. Debug message
3. Fault message

A

1 - Error message

Error messages are warnings in log files.

68
Q

macOS
When does Console begin streaming log messages?
1. When the computer starts
2. When a user logs in
3. When you click “Start streaming” in the app
4. When an app unexpectedly quits

A

3 - When you click “Start streaming” in the app

Console begins to stream messages only after the user clicks “Start streaming.”

69
Q

macOS
Which Macs Models are compatible with Ventura?

A
  • MacBook Pro 2017 and Later
  • MacBook Air 2018 and Later
  • MacBook 2017
  • iMac Pro 2017
  • iMac 2017 and Later
  • MacMini 2018 and Later
  • Mac Studio 2022
  • Mac Pro 2019
70
Q

macOS
Which MacBook Pro Models are compatible with Ventura?
1. 2015 and Later
2. 2017 and Later
3. 2018 and Later

A

2 - 2017 and Later

71
Q

macOS
Which MacBook Air Models are compatible with Ventura?
1. 2017 and Later
2. 2020 and Later
3. 2018 and Later

A

3 - 2018 and Later

72
Q

macOS
Which iMacs Models are compatible with Ventura?
1. 2015 and Later
2. 2016 and Later
3. 2017 and Later

A

3 - 2017 and Later

73
Q

iOS
Which models of iPhone are compatible with iOs 16?
1. iPhone 8 and Later, iPhone SE 2th gen and Later
2. iPhone X and Later, iPhone SE 3th
3. iPhone X and Later, iPhone SE 2th and Later

A

1 - iPhone 8 and Later, iPhone SE 2nd gen and Later

74
Q

iPadOS
Which models of iPads are compatible with iPadOS 16?
1. iPad 5th gen and Later, iPad Air 3th gen and Later, iPad Mini 5th gen and Later, iPad Pro 1th gen and Later
2. iPad 4th gen and Later, iPad Air 3th gen and Later, iPad Mini 4th gen and Later, iPad Pro 2th gen and Later
3. iPad 5th gen and Later, iPad Air 4th gen and Later, iPad Mini 5th gen and Later, iPad Pro 4th gen and Later

A

1 -
iPad 5 gen and Later
iPad Air 3 gen and Later
iPad Mini 5 gen and Later
iPad Pro 1 gen and Later

75
Q

macOS/iOS/iPadOS
What are the two types of Activation Lock available to organizations?

A
  • Device-based: Device-based Activation Lock requires Apple School Manager, Apple Business Manager, or Apple Business Essentials and is generally simpler to manage for organizations. It enables MDM to fully control enabling and disabling of Activation Lock through server-side interactions.
  • User-based: User-based Activation Lock requires the user to have a personal iCloud account and for them to enable Find My. This method allows the user to lock an organization-owned device to their personal iCloud account if the MDM solution has allowed Activation Lock.
76
Q

iPadOS
Which feature is essential to Shared iPad?

A

Content caching

Content caching is extremely important for Shared iPad. If you configure content caching to cache iCloud data (including iCloud Photos and CloudKit-enabled apps), Shared iPad saves data to iCloud through the caching service. When a user’s data is cached by macOS 10.13 or later, Shared iPad can download the data locally instead of from iCloud.

When a user signs out of an iPad, that data is held locally and appears automatically in iCloud. When that user signs in to a different iPad, their data is downloaded from iCloud or by other apps from the App Store that use cloud-based storage.

77
Q

iPadOs
What is the minimum space per user for a 32GB iPad using Shared iPad?
1. 1 GB minimum per user
2. 2 GB minimum per user
3. 4 GB minimum per user

A

1 - 1 GB minimum per user

78
Q

iPadOS
What is the minimum space per user for a 64GB iPad using Shared iPad?
1. 1 GB minimum per user
2. 2 GB minimum per user
3. 4 GB minimum per user

A

2 - 2 GB minimum per user

79
Q

iPadOS
iPad models compatible with Shared iPad?
1. All iPad Pro models, iPad 8th gen or later, iPad Air 4 or later, iPad mini 5th gen or later
2. All iPad Pro models, iPad 5th gen or later, iPad Air 2 or later, iPad mini 4th gen or later
3. All iPad Pro models, iPad 6th gen or later, iPad Air 3 or later, iPad mini 4th gen or later

A

2 - All iPad Pro models, iPad 5th gen or later, iPad Air 2 or later, iPad mini 4th gen or later

80
Q

macOs
How to Set the default startup volume in Recovery Mode?

A
  1. On your Mac, choose Apple menu > Shut Down.
  2. Press and hold the power button on your Mac until “Loading startup options” appears.
  3. Select a volume.
  4. Press and hold the Option key, then click Always Use.
    The computer restarts automatically.
81
Q

macOs
Shortcut to Create a macOS Recovery Diagnostics file in Recovery Mode?

  1. Control - Shift - Command - Period
  2. Left Option - Right Shift - Command - Return
  3. Control - Option - Shift - Command - Period
  4. Control - Option - Space bar - Command
A

3 - Control - Option - Shift - Command - Period

  1. Connect an external storage device to your Mac.
  2. Press Control - Option - Shift - Command - Period.
  3. After the screen flashes, wait a few moments until a dialog appears.
  4. Use the dialog to save the recovery diagnostics file to a location on your external storage device.
82
Q

macOs
Types of Security Policies in Recovery Mode?

A

Full Security: Ensures that only your current OS, or signed operating system software currently trusted by Apple, can run. This mode requires a network connection at software installation time.

Reduced Security: Allows any version of signed operating system software ever trusted by Apple to run.

83
Q

macOs
How to Reset Printing System List?
1. Option + Click
2. Control + Click
3. Command + Click

A

2 - Control + Click

84
Q

What’s Lockdown Mode for?

A

Lockdown Mode is an optional, extreme protection that’s designed for the very few individuals who, because of who they are or what they do, might be personally targeted bysome ofthe most sophisticated digital threats. Most people are never targeted by attacks of this nature.

When Lockdown Mode is enabled, your device won’t function like it typically does. To reduce the attack surface that potentially could be exploited by highly targeted mercenary spyware, certain apps, websites, and features are strictly limited for security and some experiences might not be available at all.

85
Q

iOS/iPadOS
How to enable Lockdown Mode?

A
  1. Open the Settings app.
  2. Tap Privacy & Security.
  3. Under Security, tap Lockdown Mode and tap Turn On Lockdown Mode.
  4. Tap Turn On Lockdown Mode.
  5. Tap Turn On & Restart, then enter your device passcode.
86
Q

Is Lockdown Mode synced between the devices with the same AppleID?
1. True
2. False

A

2 - False
Lockdown Mode needs to be enabled separately on each device.

87
Q

macOS
How to enable Lockdown Mode?

A
  1. Choose the Apple menu > System Settings.
  2. From the sidebar, click Privacy & Security.
  3. Scroll down to Lockdown Mode, then click Turn On.
  4. If prompted, enter the user password.
  5. Click Turn On & Restart.
88
Q

When should you turn on Lockdown Mode?
1. You’re setting up your kid’s device.
2. You’re working from an unsecured location.
3. You’re personally targeted by sophisticated digital threats.
4. You’re practicing everyday digital security with your device.

A

3 - You’re personally targeted by sophisticated digital threats.

Lockdown Mode is an optional, extreme protection that’s designed for the very few individuals who, because of who they are or what they do.
When Lockdown Mode is enabled, your device won’t function like it typically does. To reduce the attack surface that potentially could be exploited by highly targeted mercenary spyware, certain apps, websites, and features are strictly limited for security and some experiences might not be available at all.

89
Q

macOS
What security features are available ONLY on an Apple silicon Mac? (Select four responses)
1. Secure Enclave
2. Kernel Integrity Protection (KIP)
3. FileVault Disk Encryption
4. Pointer Authentication Codes (PACs)
5. System Integrity Protection (SIP)
6. Fast Permission Restrictions
7. System Coprocessor Integrity Protection (SCIP)

A

2 - Kernel Integrity Protection (KIP)
4 - Pointer Authentication Codes (PACs)
6 - Fast Permission Restrictions
7 - System Coprocessor Integrity Protection (SCIP)

90
Q

What does KIP stands for?

A

Kernel Integrity Protection

After the operating system kernel completes initialization, Kernel Integrity Protection (KIP) is enabled to help prevent modifications of kernel and driver code. The memory controller provides a protected physical memory region that iBoot uses to load the kernel and kernel extensions.

91
Q

What SCIP stands for?

A

System Coprocessor Integrity Protection

Coprocessor firmware handles many critical system tasks—for example, the Secure Enclave, the image sensor processor, and the motion coprocessor. Therefore its security is a key part of the security of the overall system. To prevent modification of coprocessor firmware, Apple uses a mechanism called System Coprocessor Integrity Protection (SCIP).

92
Q

What does PACs stands for?

A

Pointer Authentication Codes

Pointer Authentication Codes (PACs) are used to protect against exploitation of memory corruption bugs. System software and built-in apps use PAC to help prevent modification of function pointers and return addresses (code pointers). PAC uses five secret 128-bit values to sign kernel instructions and data, and each user space process has its own B keys.

93
Q

What is Fast Permission Restrictions used for?

A

Fast Permission Restrictions

Fast Permission Restrictions includes a CPU register that quickly restricts permissions per thread. With Fast Permission Restrictions (also known as APRR registers), supported operating systems can remove execute permissions from memory without the overhead of a system call and a page table walk or flush.

94
Q

Which feature did Apple create to prevent Memory manipulation on devices with Apple Silicon?
1. KIP
2. PACs
3. SIP
4. SCIP

A

2 - Pointer Authentication Codes (PACs)

Pointer Authentication Codes (PACs) are used to protect against exploitation of memory corruption bugs. System software and built-in apps use PAC to help prevent modification of function pointers and return addresses (code pointers). PAC uses five secret 128-bit values to sign kernel instructions and data, and each user space process has its own B keys.

95
Q

Which feature did Apple create to prevent Coprocessor Firmware manipulation on devices with Apple Silicon?
1. KIP
2. SCIP
2. PACs
3. SIP

A

3 - System Coprocessor Integrity Protection (SCIP)

Coprocessor firmware handles many critical system tasks—for example, the Secure Enclave, the image sensor processor, and the motion coprocessor. Therefore its security is a key part of the security of the overall system. To prevent modification of coprocessor firmware, Apple uses a mechanism called System Coprocessor Integrity Protection (SCIP).

96
Q

Which feature did Apple create to prevent kernel manipulation on devices with Apple Silicon?
1. SIP
2. KIP
3. PACs
4. SCIP

A

2 - Kernel Integrity Protection (KIP)

After the operating system kernel completes initialization, Kernel Integrity Protection (KIP) is enabled to help prevent modifications of kernel and driver code. The memory controller provides a protected physical memory region that iBoot uses to load the kernel and kernel extensions.

97
Q

macOS
Four Primary Process of macOS System initialization in order:
1. Booter, Kernel, Firmware, launchd
2. Firmware, Booter, Kernel, launchd
3. Kernel, Firmware, Booter, launchd

A

2 - Firmware, Booter, Kernel, launchd

98
Q

iOS
What devices are compatible with the Continuity Camera feature?

  1. iPhone 8 and Later
  2. iPhone 8 and Later, iPhone SE 3th gen
  3. iPhone XR and Later
A

3 - iPhone XR and Later

Obs*
iPhone 11 or later for Center Stage
iPhone 11 or later (excluding iPhone SE) for Desk View
iPhone 12 or later for Studio Light

99
Q

macOS
What Library path is responsible for sandbox apps?
1. /Library/Application Support
2. /Library/SystemExtensions
3. /Users/username/Library/Containers
4. /Library/Frameworks

A

3 - /Users/username/Library/Containers
These folders contain resources for sandboxed apps.

100
Q

macOS
Which process only occurs when the user is logged in?
1. LaunchAgents
2. LaunchDaemons

A

2 - LaunchDaemons

101
Q

What is the name of the program created for IT teams to test beta versions of Apple softwares?
1. Apple Beta Software Program
2. Apple Beta IT Program
3. AppleSeed
4. AppleSeed for IT

A

4 - AppleSeed for IT

AppleSeed for IT is a program specifically designed for enterprise and
education customers committed to testing each new version of Apple beta
software in their organizations.

102
Q

macOS
What are the types of symbolic links on macOs?

A
  • Hardlinks
  • Symbolic links (symlinks)
  • Aliases
  • Firmlinks
103
Q

macOS
Which folders are protected by SIP? (Select five responses)
1. /System
2. /usr
3. /var
4. /bin
5. /sbin
6. /opt
7. /cores
8. privatevardbConfigurationProfiles

A

1 - /System
2 - /usr
4 - /bin
5 - /sbin
8 - privatevardbConfigurationProfiles

System Integrity Protectionis a security technology designed to help prevent potentially malicious software from modifying protected files and folders on your Mac.

104
Q

macOS
Is the root user allowed by default to manipulate the SIP protected folders?
1. True
2. False

A

2 - False

System Integrity Protection restricts the root user accountand limits the actions that the root user can perform on protected parts of the Mac operating system.

105
Q

macOS
Which command can you use to disable SIP via terminal in Recovery Mode?
1. tccutil disable
2. csrutil disable
3. systemutil disable
4. securitymodule disable

A

2 - csrutil disable

106
Q

macOS
Which VPN Protocols are supported by macOS? (Select three responses)
1. OpenVPN
2. WireGuard
3. L2TP over IPSEC
4. Cisco
5. SSTP
6. IKEv2

A

3 - L2TP over IPSEC
4 - Cisco
6 - IKEv2

107
Q

macOS
Which process handles the logout process?
1. launchd
2. loginwindow
3. kernel_task
4. WindowServer

A

loginwindow

108
Q

macOS
In which order does macOS search for fonts?
1. ~*Library* , *Library*, *System*Library/
2. *System*Library/, ~*Library* , *Library*
3. *System*Library/, *Library*, ~*Library*

A

1 - ~*Library* , *Library*, *System*Library/

109
Q

macOS
What is the shared code folder used among different parts of the operating system or apps?
1. /Users/username/Library/Containers
2. /Library/Frameworks
3. /Library/PreferencePanes
4. /Library/Preferences

A

2 - /Library/Frameworks

Frameworks are repositories of shared code used among different parts of the operating system or apps. Frameworks load and unload automatically.

110
Q

macOS
How Long does Time Machine wait before it starts the first backup so you can make further configurations changes?
1. 240 seconds
2. 120 seconds
3. 60 seconds

A

2 - 120 seconds

111
Q

macOS
What technologies does GateKeeper utilize?

A
  • Notarization
  • Code Signing
112
Q

macOS
Where are stored Owner, Group and Everyone additional permissions?

A

In an Access Control List (ACL)

113
Q

macOS
Which user account attribute is used for group membership and ACLs?

A

Universally Unique ID (UUID)

114
Q

macOS
What folder is used by System Settings to provide interfaces for system configuration?
1. /Users/username/Library/Containers
2. /Library/Frameworks
3. /Library/PreferencePanes
4. /Library/Preferences
5. /Library/Logs

A

3 - /Library/PreferencePanes

PreferencePanes are used by System Preferences to provide interfaces for system configuration.

115
Q

macOS
What folder is used to store system and app configuration settings?
1. /Users/username/Library/Containers
2. /Library/Frameworks
3. /Library/PreferencePanes
4. /Library/Preferences
5. /Library/Logs

A

4 - /Library/Preferences

Preferences are used to store system and app configuration settings. Every time you configure a setting for any app or system function, it is saved to a preference file.

116
Q

What are the Premium Features of iCloud+? (select three responses)
1. Legacy Contact
2. Private Relay
3. HomeKit Secure Video
4. Family Sharing
5. Custom Email Domain
6. Hide My Email
7. Apple Fitness

A

2 - Private Relay
3 - HomeKit Secure Video
5 - Custom Email Domain
6 - Hide My Email

117
Q

macOs
When a new login file is generated for Keychain, what name is the old archived file renamed to?
1. login_old_1.keychain-db
2. previous_1.keychain-db
3. login_outdated_1.keychain-db
4. login_renamed_1.keychain-db

A

4 - login_renamed_1.keychain-db

118
Q

Is it possible to include how many members in the icloud family plan?

  1. 4, you and up to three other family members
  2. 5, you and up to four other family members
  3. 6, you and up to five other family members
A

3 - 6, you and up to five other family members

119
Q

iOS/iPadOS
How to turn on or turn off automatic updates on your iPhone or iPad

  1. Settings > App Store > App Updates
  2. App Store > tap [your photo] > App Updates
  3. Settings > App Store > Updates > Automatic Update
A

1 - Settings > App Store > App Updates

120
Q

macOS
How to turn on or turn off Apps automatic updates on your Mac

  1. System Settings > General > Software Update > Select or deselect Automatic Updates Apps
  2. App Store > menu bar at the top of the screen, choose App Store > Settings > Select or deselect Automatic Updates
  3. System Settings > App Store > Select or deselect Automatic Updates Apps
A

2 - App Store > menu bar at the top of the screen, choose App Store > Settings > Select or deselect Automatic Updates

Apple Exams (3 decks)

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