App Builder Flashcards by Sam Gucciani

Universal Containers has two types of customer support processes: Platinum and Diamond. The app builder created separate record types for each process on the Case object. The customer support team should not be able to create new cases with the Diamond record type.
How should this requirement be met?
A. Update the profile to remove the Diamond record type from the support team.
B. Remove the ability for the support team to create new case records.
C. Make the record type hidden to all users and then use sharing rules to share it.
D. Update the organization-wide defaults to private.

A. Update the profile to remove the Diamond record type from the support team.

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Universal Containers sells to three different types of organizations: Partner, Enterprise, and Small Business. Some of the information collected about each organization overlaps; however, there are also unique attributes to each type of organization that need to be tracked, some of which are required.
What solution meets these requirements?
A. Three different sections on an Account page layout, which each section displaying the relevant fields for that organization.
B. A Partner Community for partner organization records, and two lead record types for Enterprise and Small Business organizations.
C. Three Account record types, each with its own page layout to display the relevant fields for that type of organization.
D. Three custom objects for the three organization types, each with custom fields that pertain to that type of organization.

C. Three Account record types, each with its own page layout to display the relevant fields for that type of organization.

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The marketing team at Universal Containers has a list of 400 leads it wants to upload to Salesforce. The team needs to avoid creating duplicate records.
Which two actions should be taken to meet this requirement? (Choose two.)
A. Utilize a Lead Matching Rule and corresponding Duplicate Rule to block newly created duplicate leads.
B. Use Data Loaderג€™s update function to import leads and match to existing records based on e-mail address.
C. Enable Duplicate Matching in the Data Management section in Setup and activate the Lead-to-Lead scenario.
D. Upload the lead list using the Import Wizard and select a Matching Type to prevent duplicate lead creation

A. Utilize a Lead Matching Rule and corresponding Duplicate Rule to block newly created duplicate leads.
D. Upload the lead list using the Import Wizard and select a Matching Type to prevent duplicate lead creation

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Which two will prevent a formula field from being referenced by a Roll-Up Summary field? (Choose two.)
A. A cross-object workflow updating a field referenced by the formula field.
B. The CASE() function in the formula field.
C. The NOW() function in the formula field
D. A cross-object field reference in the formula field.

C. The NOW() function in the formula field
D. A cross-object field reference in the formula field.

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Universal Containers is rolling out a new opportunity review process. Regional managers will need to edit opportunities for their subordinates, but not for other groups. Managers and users should be able to view all opportunities.
Which two approaches are recommended to meet their requirement? (Choose two.)
A. Set organization-wide defaults to public read/only.
B. Create standard role hierarchies
C. Set organization-wide defaults to public read/write.
D. Create criteria based sharing rules.

A. Set organization-wide defaults to public read/only.
B. Create standard role hierarchies

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Which two relationship types can be defined with external objects? (Choose two.)
A. Cross-Organization Lookup
B. External Lookup
C. Indirect Lookup
D. External Master-Detail

B. External Lookup
C. Indirect Lookup

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Which two are capabilities of Schema Builder? (Choose two.)
A. Viewing page layouts in a new window.
B. Editing custom settings.
C. Showing selected objects on a page.
D. Creating a new record type.

A. Viewing page layouts in a new window.
C. Showing selected objects on a page.

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Which two features can extend record access beyond the organization-wide defaults? (Choose two.)
A. Criteria-based sharing rules.
B. Owner-based sharing rules.
C. Public or private groups.
D. Dynamic role hierarchy.

A. Criteria-based sharing rules.
B. Owner-based sharing rules.

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Universal Containers needs to send an Outbound Message to an external system when a record has been updated.
What is the recommended feature to meet this requirement?
A. Lightning Connect
B. Workflow
C. Process Builder
D. Flow Launcher

B. Workflow

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Universal Containers wants to display a message when an opportunity close date is less than 60 days in the future.
What can be used to display different text on the opportunity record depending on the number of days until the target close date?
A. Workflow Update
B. Process Builder
C. Sales Process
D. Formula Field

D. Formula Field

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Which three are true about converting a tabular, summary, or matrix report to a joined report? (Choose three.)
A. Cross filters are not supported in joined reports.
B. The Rows to Display filter is not supported in joined reports.
C. Joined report blocks are formatted as matrix reports.
D. Report formula fields are not supported in joined reports.
E. Bucket fields are not supported in joined reports.

A. Cross filters are not supported in joined reports.
B. The Rows to Display filter is not supported in joined reports.
E. Bucket fields are not supported in joined reports.

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Universal Containers has deployed custom tabs to Production via change sets, without including the profile settings or permission sets.
What is the setting for the visibility of custom tabs?
A. Custom tabs are hidden for all users.
B. Custom tabs are default off for all users.
C. Custom tabs are default on for all users.
D. Custom tabs are not deployed.

A. Custom tabs are hidden for all users.

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Representatives at Universal Containers uses Salesforce to record information for new Leads. When new prospects are added, an outbound message is sent to
SAP with the Leadג€™s information.
What automation process will accomplish this without writing any code?
A. Design an Approval Process that sends an outbound message upon approval.
B. Create a process using Process Builder to send the outbound message.
C. Use Flow to create a wizard that will send an outbound message.
D. Create a Workflow Rule with an outbound message as the action.

D. Create a Workflow Rule with an outbound message as the action.

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User at Universal Containers needs to be able to quickly create a contact record from the Account record’s Chatter feed. How should the App Builder enable the functionality?

A. By creating a custom “Create a Record” Action on the Account.
B. By creating a custom “Detail Page” Button on the Account.
C. By creating a custom “Detail Page” Button on the Contract.
D. By creating a custom “Create a Record” Action on the Contract

A. By creating a custom “Create a Record” Action on the Account.

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A sales manager would like to look at an Account record and view charts of all the related open opportunities, closed/won opportunities, and open cases.
How many report charts can be added to the Account page layout to meet this requirement?
A. 3
B. 4
C. 2
D. 1

C. 2

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Universal Containers manages internal projects by department using a custom object called Projects. Only employees in the projectג€™s respective department should have view access to all of the departmentג€™s project records. If an employee changes job roles and moves to another department, the employee should no longer have access to the projects within their former department.
Which two options will meet these requirements assuming the organization-wide default for Projects is set to Private? (Choose two.)
A. Create a criteria-based sharing rule using the Projectג€™s department that grants access to users by profiles.
B. Create a criteria-based sharing rule using the Projectג€™s department that grants access to users by permission sets.
C. Create a criteria-based sharing rule using the Projectג€™s department that grants access to users by roles.
D. Create a criteria-based sharing rule using the Projectג€™s department that grants access to users by public groups.

C. Create a criteria-based sharing rule using the Projectג€™s department that grants access to users by roles.
D. Create a criteria-based sharing rule using the Projectג€™s department that grants access to users by public groups.

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Universal Containers has a customer base where many customers have the same or similar company names.
Which functionality should be configured to improve an end userג€™s search experience? (Choose two.)
A. Update the account search layouts search filter fields.
B. Update the account search layouts accounts tab columns displayed.
C. Update the account search layouts search results columns displayed.
D. Update the account search layouts list view filter settings.

A. Update the account search layouts search filter fields.
C. Update the account search layouts search results columns displayed.

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An app builder creates an Account validation rule on the Industry field that will throw an error if the length of the field is longer than 6 characters. Another app builder creates a workflow with a field update that sets the Industry field to Technology whenever the Billing City field is set to San Francisco.
What will happen the next time a sales person saves an Account with a Billing City of San Francisco?
A. The record will save and the Industry field will change to Technology.
B. The record will not save and no error message will be displayed.
C. The record will not save the validation ruleג€™s error message will be displayed.
D. The record will save but the Industry field will not change to Territory.

A. The record will save and the Industry field will change to Technology.

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What is a true statement when deleting a dashboard?
A. Deleting a dashboard also deletes the components within it. It does not delete the custom reports used by the components.
B. Deleting a dashboard does not move the dashboard to the Recycle Bin and therefore the dashboard cannot be recovered.
C. Deleting a dashboard also deletes the components within it as well as the custom reports used by the components.
D. Deleting a dashboard requires a user to first edit the components to remove the underlying reports.

A. Deleting a dashboard also deletes the components within it. It does not delete the custom reports used by the components.

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A junction object has two Master-Detail relationships, a primary and a secondary master object.
What happens to a junction object record when both associated master records are deleted?
A. The junction object record is permanently deleted and canג€™t be restored.
B. The delete operation cannot be performed on both master records.
C. The delete operation is not allowed with Roll-up summary fields defined.
D. The junction object records is deleted and placed in the recycle bin.

A. The junction object record is permanently deleted and canג€™t be restored.

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Universal Containers wants its Field Sales team to only see the accounts that they own. Separate North American and European marketing teams should only see accounts in their respective regions. The Inside Sales Team needs to see all accounts in Salesforce.
How should an app builder accomplish this?
A. Set the Organization-Wide Default to Public for accounts. Create profiles for each Marketing Team, and create an Inside Sales Team role that is at the top of the Role Hierarchy.
B. Set the Organization-Wide Default to Public for accounts. Create criteria-based sharing rules for each Marketing Team, and create an Inside Sales Team permission set with the “View All” setting for accounts.
C. Set the Organization-Wide Default to Private for accounts. Create permission sets for each Marketing Team, and create an Inside Sales Team profile with the “View All” setting for accounts.
D. Set the Organization-Wide Default to Private for accounts. Create criteria-based sharing rules for each Marketing Team, and create an Inside Sales Team profile with the “View All” setting for accounts.

D. Set the Organization-Wide Default to Private for accounts. Create criteria-based sharing rules for each Marketing Team, and create an Inside Sales Team profile with the “View All” setting for accounts.

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The app builder has just created a Visual Workflow for the VP of Service.
Which two Flow be accessed by users? (Choose two.)
A. Custom Button
B. Quick Action
C. Visual Workflow Launcher
D. From a Process

A. Custom Button
D. From a Process

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Which two metadata changes can be made directly in a production environment without deploying from a sandbox? (Choose two.)
A. Validation rules
B. Apex Triggers
C. Apex Classes
D. Visualforce pages

A. Validation rules
D. Visualforce pages

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The Training team at Universal Containers uses a custom Training object to track their customer training sessions. An app builder needs to create a relationship between the Training object and the related Studentsג€™ record.
Which two statements are true when creating a Student Lookup field on the Training object? (Choose two.)
A. On Training record, the Student Lookup field can be made optional.
B. On Student record, users can set up Roll-up summary field on Training records.
C. On Training record, users can only delete Students, if they have access to it.
D. Cross-object field updates between Training and Student records are not supported.

A. On Training record, the Student Lookup field can be made optional.
D. Cross-object field updates between Training and Student records are not supported.

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An app builder would like to streamline the user experience by reflecting summarized calculations of specific fields on various objects. Which three field types could be used in roll-up summary (maximum 25 btw ;) fields to accomplish this? (Choose three.) A. Checkbox B. Date C. Percent D. Time E. Currency

B. Date C. Percent E. Currency

Which two are capabilities of record types? (Choose two.) A. Displaying different field labels. B. Displaying different page layouts. C. Filtering picklist values. D. Having multiple record types on one record.

B. Displaying different page layouts. C. Filtering picklist values.

A custom object has a Public Read Only sharing setting that does not grant access using hierarchies. A dynamic sharing rule provides Write access to the object to the Global Marketing public group if the record is marked as Global. A user creates a new record and marks it as Global. Who will have write access to the record? A. The Global Marketing public group and anyone above the owner in the role hierarchy. B. The record owner and the Global Marketing public group. C. The record owner and anyone above the owner in the role hierarchy. D. The Global Marketing public group, the record owner, and anyone above the owner in the role hierarchy.

B. The record owner and the Global Marketing public group.

Which three are features of the Custom Button? (Choose three.) A. Custom Button with Javascripts enhance Lightning Experience. B. Custom Button is available for User Object. C. Custom Button display at the top and bottom of a page. D. Custom Button is available for Person Account. E. Custom Button can reference an external app.

C. Custom Button display at the top and bottom of a page. D. Custom Button is available for Person Account. E. Custom Button can reference an external app.

Universal Containers has two teams: Sales and Services. Both teams interact with the same records. Sales users use ten fields on the Account record. Service users use three of the same fields as the Sales team, but also have five of their own, which the Sales team does not use. What is the minimum configuration necessary to meet this requirement? A. One profile, one record type, one page layout. B. One profile, two record types, one page layout. C. Two profiles, two record types, two page layouts. D. Two profiles, one record type, two page layouts.

D. Two profiles, one record types, two page layouts.

In Salesforce Classic, which two statements are true for embedding a Visualforce page in a page layout? (Choose two.) A. Visualforce pages on a field set have attribute for width and height. B. Visualforce pages can only be placed in the Visualforce section in a page layout. C. Visualforce pages on a page layout have attributes for width and height. D. Visualforce pages can be placed in the details section of a page layout.

C. Visualforce pages on a page layout have attributes for width and height. D. Visualforce pages can be placed in the details section of a page layout.

Which two rules can be configured for the Opportunity object? (Choose two.) A. Escalation Rule B. Validation Rule C. Assignment Rule D. Workflow Rule

B. Validation Rule D. Workflow Rule

Universal Containers uses a private Account sharing model. They have a Process Improvement team with representatives from multiple departments that needs to view all accounts that have been flagged as problem accounts. How should this team be granted access to the records? A. Use a record owner sharing rule that is shared with the Process Improvement public group. B. Use a criteria-based sharing rule where the accounts are shared with the Process Improvement public group. C. Write a trigger to use Apex Managed Sharing to grant access with the Process Improvement team. D. Use a record owner sharing rule that is shared with the Process Improvement role.

B. Use a criteria-based sharing rule where the accounts are shared with the Process Improvement public group.

Universal Containers wants to test code against a subset of production data that is under 5 GB. Additionally, Universal Containers wants to refresh this sandbox every weekend. What type of sandbox should be used to accomplish this? A. Developer Pro B. Developer C. Full D. Partial Copy

D. Partial Copy

Universal Containers has a custom project evaluations object used by three business teams. Business team managers have requested that project evaluations be tracked and managed independently of each other with different set of custom fields and picklist values. What is minimally required configuration to accomplish this? A. With a custom project evaluation object, create separate record types with different picklist values and page layouts for each team. Create and assign separate profiles by team. B. Create separate page layouts to determine the fields and picklist values for each user based on the team indicated on their user record. User field-level security to restrict access to each teamג€™s fields. C. Create separate custom objects to track project evaluations independently of each other with record types and page layouts. Assign custom objects permissions with three different profiles. D. With a custom project evaluation object, create a separate page layout for each team and assign them using a profile. Use permission sets to configure each teamג€™s field list and picklist values.

A. With a custom project evaluation object, create separate record types with different picklist values and page layouts for each team. Create and assign separate profiles by team.

At Universal Containers, multiple departments utilize the Case object for different purposes. Some users submit cases while other users provide customer support with case records. What is the minimum required configuration for an app builder to enable different users to see different fields, based on the case type? A. Record Types, Page Layouts, Case Teams, and Profiles. B. Record Types, Page Layouts, Support Process, and Profiles. C. Record Types, Page Layouts, Permission Sets, and Profiles. D. Record Types, Page Layouts, Field Sets, and Profiles.

B. Record Types, Page Layouts, Support process and Profiles.

Universal Containers would like to show different values to different groups of users in a custom picklist field. What should be configured? A. Page layouts B. Record Types C. Field-level security D. Permission sets

B. Record Types

Which statement is true about an External ID field? (Choose two.) A. The field contains unique record identifiers from a system outside of Salesforce. B. The field must be unique since duplicates are not allowed within Salesforce. C. The field must contain at least one number and at least one letter. D. The field can be unique based on case-sensitive or case-insensitive values.

A. The field contains unique record identifiers from a system outside of Salesforce. D. The field can be unique based on case-sensitive or case-insensitive values.

Universal Containers needs to update a field on an Account when an Opportunity Stage is changed to Closed Lost. Which two should be used to accomplish this requirement? (Choose two.) A. Workflow Rule B. Approval Process C. Process Builder D. Assignment Rule

A. Workflow Rule C. Process Builder

Which three standard component types are available in Lightning App Builder? (Choose three.) A. Plain text B. Report details C. Filter report D. Rich text E. Recent items

B. Report details D. Rich text E. Recent items

Universal Containers wants to collaborate with its customers within Salesforce, and has decided to enable the Allow Customer Invitations Chatter Setting. What permission is granted to Customers when invited to a Chatter Group? A. The ability to @mention accounts of which they are a contact. B. The ability to interact with members of their groups. C. The ability to request access to public groups. D. The ability to invite members to groups of which they are a member.

B. The ability to interact with members of their groups.

The VP of Sales has requested that Account Site information should be visible on all Opportunity records. What is the recommended solution to meet this requirement? A. Roll-Up Summary Field B. Cross-Object Formula Field C. Process Builder D. Workflow Rule

B. Cross-Object Formula Field

A business user wants a quick way to edit a recordג€™s status and enter a custom due date field from the recordג€™s feed in Salesforce Mobile App. What could be used to accomplish this? A. Custom quick access link B. Custom button C. Custom URL formula field D. Custom action

D. Custom action

Which three statements are true about Master-Detail relationships? (Choose three.) A. Standard objects can be on the detail side of a custom object in a Master-Detail relationship. B. Master-Detail relationships cannot be converted to a look-up relationship. C. Deleting a master record in a Master-Detail relationship deletes all related detail records. D. Master-Detail relationships can convert to a lookup relationship if no roll-up summary fields exist on the master object. E. A Master-Detail relationship cannot be created if the custom object on the detail side already contains data.

C. Deleting a master record in a Master-Detail relationship deletes all related detail records. D. Master-Detail relationships can convert to a lookup relationship if no roll-up summary fields exist on the master object. E. A Master-Detail relationship cannot be created if the custom object on the detail side already contains data.

Universal Containers wants sales reps to get permission from their managers before deleting Opportunities. What can be used to meet these requirements? A. Approval Process with Time-Dependent Workflow action. B. Approval Process with Apex Trigger. C. Two-step Approval Process. D. Process Builder with Submit for Approval Action.

B. Approval Process with Apex Trigger.

Sales Managers at Universal Containers would like to standardize what information Sales Reps are gathering. Sales Reps want recommendations, sales strategies and to know what key fields need to be completed at each step of the sales process on the opportunity record. What feature should an app builder use to provide this functionality? A. Workflow B. Global Action C. Path D. Chatter Feed

A. Path

Which three Salesforce functionalities are ignored when processing field updates in workflow rules and approval processes? (Choose three.) A. Field-level security B. Record type picklist value assignments C. Multiple currencies D. Validation rules E. Decimal places and character limits

C. Multiple currency A. Field level security D. Validation rules

An app builder has been asked to integrate Salesforce with an external web service. The web service must be notified every time an Opportunity is Won. Which two can satisfy this requirement? (Choose two.) A. Use a workflow rule and an outbound message. B. Use Process Builder with an outbound message. C. Use a flow and an outbound message. D. Use Process Builder and Apex code.

A. Use a workflow rule and an outbound message. C. Use a flow and an outbound message.

What sandbox type allows for the use of a sandbox template? A. Developer Sandbox B. Developer Pro Sandbox C. Config Sandbox D. Partial Sandbox

D. Partial Sandbox

Universal Containers would like to embed a chart of all related Opportunities, by stage, on the Account detail page. What type of report should an app builder create to add to the Account page layout? A. A summary report on the Account object. B. A tabular report on the Account object. C. A summary report on the Opportunity object. D. A tabular report on the Opportunity object.

C. A summary report on the Opportunity object.

Which three values must be defined when creating a new Opportunity Stage ? (Choose three.) A. Quota B. Forecast Category C. Amount D. Probability E. Type

B. Forecast Category D. Probability E. Type

Universal Containers uses a custom object called Candidates to track information about people who are being recruited for jobs within the company. Employees should be able to create a Candidate record; however, only HR users should be able to view, edit, and report on the Salary field. What action should be recommended for controlling who can view the Salary field? A. Create and assign separate Candidate page layouts for general employee users and HR users. B. Restrict access to the "Salary" field for general employee users using field-level security. C. Create and assign separate Candidate record types for general employee users and HR users. D. Restrict access to the "Salary" field for general employee users using custom sharing settings.

B. Restrict access to the "Salary" field for general employee users using field-level security.

Which two ways can an app builder grant object-level access to users? (Choose two.) A. Public Groups B. Permission Sets C. Roles D. Profiles

B. Permission Sets D. Profiles

The CFO wants to make sure that a deal with more than a 40% discount gets approved by the VP of Finance before a quote is sent to the customer. In which two ways can this be accomplished? (Choose two.) A. Create a new approval process that has automatic submission enabled in the entry criteria. B. Launch a flow that uses the submit for approval action to submit deals for approval. C. Launch a new approval process that has automatic submission enabled as an initial submission action. D. Create a new process with a submit for approval action to automatically submit deals for approval.

B. Launch a flow that uses the submit for approval action to submit deals for approval. D. Create a new process with a submit for approval action to automatically submit deals for approval.

What feature can an app builder use to automatically assign cases that have been open longer than three days to the next support tier? A. Case Assignment Rules B. Case Escalation Rules C. Case Business Rules D. Case Auto Response Rules

B. Case Escalation Rules

A custom field on an account is used to track finance information about a customer. Only members of the Finance Team have access to this field. However, the business wants to allow one customer service agent, who is assigned the customer service profile, read-only access to this field for special circumstances. What is the recommended solution to grant the customer service agent access to the field? A. Update the Customer Service Profile already assigned to the agent to allow for read-only access to the field via Field Level Security. B. Create a permission set that allows read-only access to the field via Field Level Security and assign it to the agent. C. Create a new profile to allow for read-only access to the field via Field Level Security and assign it to the agent. D. Update the custom fieldג€™s Field Level Security in setup to allow the agent read-only access to the field.

B. Create a permission set that allows read-only access to the field via Field Level Security and assign it to the agent.

Universal Containers has created the custom objects Candidate and Interview in Salesforce to track candidates and interviews respectively. The company wants to track the total number of interviews a candidate has gone through on the candidate record without writing any code. Which two actions should an app builder take to accomplish this requirement? (Choose two.) A. Use a formula field on the Candidate record to show the total number of interviews. B. Use a roll-up summary field on the Candidate record to show the total number of interviews. C. Use a master-detail relationship between the Candidate and Interview objects. D. Use a lookup relationship between the Candidate and Interview objects.

B. Use a roll-up summary field on the Candidate record to show the total number of interviews. C. Use a master-detail relationship between the Candidate and Interview objects.

Universal Containers has deployed custom tabs to Production via change sets, without including the profile settings. What statement is true about the visibility of custom tabs in Enterprise Edition? A. Custom tabs are not deployed. B. Custom tabs are default on for all users. C. Custom tabs are hidden for all users. D. Custom tabs are default off for all users.

C. Custom tabs are hidden for all users.

Which two report formats can be used as a source report to configure a reporting snapshot? (Choose two.) A. Summary format B. Joined format C. Matrix format D. Tabular format

A. Summary format D. Tabular format

In Salesforce Classic, Universal Containers provides access to Salesforce for their Customer Support and Sales Operations teams. Management wants to ensure that when users log in, their home tab provides access to links and documentation that are specifically relevant to their teamג€™s function. How can this requirement be met? A. Create three home page custom components and three layouts; assign users by team. B. Create three home page custom components and three layouts; assign user by profile. C. Create two home page custom components and two layouts; assign to users by team. D. Create two home page custom components and two layouts; assign to users by profile.

D. Create two home page custom components and two layouts; assign to users by profile.

Which two should be considered when creating unmanaged packages? (Choose two.) A. Deploying from a Developer Edition environment. B. Publishing an application for sale on the AppExchange. C. Migrating of components from sandbox to production D. Distributing open-source projects on the AppExchange.

A. Deploying from a Developer Edition environment. D. Distributing open-source projects on the AppExchange.

Universal Containers wants to optimize routes for its traveling service personnel. What is the recommended solution to meet this requirement? A. Configure routing options in a custom object. B. Configure Territory Hierarchy and rules for route based on Territory. C. Use geolocation fields with the DISTANCE and GEOLOCATION formulas. D. Use an AppExchange partner product.

D. Use an AppExchange partner product.

Universal Containers is setting up Salesforce for the first time. Management wants the sales and marketing teams to have different navigation menus in the Salesforce Mobile App. What option is available to an app builder to satisfy this requirement? A. Create sales and marketing profiles and ensure read access to different objects. B. Create mobile navigation menus for both the sales and marketing profiles. C. Create public groups for sales and marketing and create mobile navigation menus for each group. D. Create roles for sales and marketing and assign a custom homepage layout for each role.

A. Create sales and marketing profiles and ensure read access to different objects.

An app builder wants to show Groups as the last navigation menu item in the Salesforce Mobile App. However, the app builder is not able to select Groups as one of the items on the drop-down menu. What could cause this? A. Groups is showing up in the recent section and not in the navigation menu. B. Groups cannot be the last item in the navigation menu. C. Groups is included in the Smart Search items but not on the navigation menu. D. Groups is not included in the selected list for the navigation menu.

D. Groups is not included in the selected list for the navigation menu.

Universal Containers wants to automate a business process using workflow. They are aware that workflow rules may cause recursive behavior, and as a result certain actions will only cause workflow rules that didnג€™t fire previously to be retriggered. What workflow action might cause this behavior? (Choose two.) A. Workflow Field updates with the "Re-evaluate Workflow Rules After Field Change" field selected. B. Workflow Tasks where the "Due Date" field is set to "Rule Trigger Date" minus X Days. C. Workflow Outbound Messages with the "Protected Component" field selected. D. Workflow E-mails containing hard-coded links with Salesforce IDs referencing specific workflow rules.

A. Workflow Field updates with the "Re-evaluate Workflow Rules After Field Change" field selected. B. Workflow Tasks where the "Due Date" field is set to "Rule Trigger Date" minus X Days.

A new custom object called Invoices needs to have an invoice date for the date and time it was invoiced. What field type should be selected for this? A. Date/Time B. Time C. Date/Timestamp D. Date

A. Date/Time

The VP of Sales at Universal Containers wants to have a set of screens to guide the inside sales team through collecting and updating data for leads. How can the app builder accomplish this? A. Workflow B. Process Builder C. Salesforce Connect D. Flow

D. Flow

The Director of Marketing has asked the app builder to create a formula field that tracks how many days have elapsed since a contact was sent a marketing communication. The director is only interested in whole units. Which function should be used to calculate the difference? A. DATE() B. NOW() C. TODAY() D. DATEVALUE()

C. TODAY()

Which of the following are types of developer sandboxes environment types in Salesforce? (Choose four.) A. Developer B. Developer Pro C. Partial Copy D. Full Sandbox E. Partial Sandbox F. Full Copy

A. Developer B. Developer Pro C. Partial Copy D. Full Sandbox

Universal Containers requires e-mails to be sent to additional recipients when a workflow e-mail alert is triggered from the case object. Which two field types need to be added to the case object to allow additional recipients on the e-mail alert? (Choose two.) A. Text field B. E-mail field C. Lookup field D. Formula field

B. E-mail field C. Lookup field

Universal Containers needs the ability to generate proposal documents. All the data required for a proposal resides in a custom object. What is the recommended solution? A. Store a template in the Static Resources and configure the Action Link Template to use it. B. Create the HTML template for Proposals and store it in the Public Folder. C. Select and install an AppExchange product to meet the Proposal generation needs. D. Enable the PDF feature and create a custom Proposal Template based on the Standard Template.

C. Select and install an AppExchange product to meet the Proposal generation needs.

What is a use case for validation rules? A. Ensure Zip/Postal Codes are entered in the correct formal. B. Restrict partner Lead visibility to the channel sales team. C. Prevent deals with less than a 10% discount from entering an approval process. D. Prevent non-managers from joining a private Chatter Group.

C. Prevent deals with less than a 10% discount from entering an approval process.

Which two options are available to an app builder when defining an object-specific Create Record custom action? (Choose two.) A. Allowing the end user to choose the record type. B. Specifying the fields and layout of the action. C. Redirecting the end user to the detail page of the target object. D. Pre-defining field values on the target object.

B. Specifying the fields and layout of the action. D. Pre-defining field values on the target object.

At Universal Containers, the Account object has a Master-Detail relationship with an Invoice custom object. The app builder would like to change this to a lookup field, but is not able to do so. What could be causing this? A. The Account is included in the workflow on the Invoice object. B. The Invoice must have at least one Master-Detail field for reporting. C. The Invoice records have existing values in the Account. D. The Account record includes Invoice roll-up summary fields.

D. The Account record includes Invoice roll-up summary fields.

A manager wants to calculate the number of days since an account was last contacted through e-mail. What field type should be used to accomplish this? A. Number B. Date C. Roll-up summary D. Formula

D. Formula

Universal Containers needs to flag Leads with one or more business areas. They need to add a field to capture these to the Lead Record. There is no need to report on this field. What is the appropriate field type? A. Radio Buttons (Multi-Select) B. Picklist C. Picklist (Multi-Select) D. Text Area

C. Picklist (Multi-Select)

Universal Containers has two types of customer support processes: Platinum and Diamond. The app builder created separate record types for each process on the Case object. The customer support team should not be able to create new cases with the Diamond record type. How should this requirement be met? A. Update the profile to remove the Diamond record type from the support team. B. Remove the ability for the support team to create new case records. C. Make the record type hidden to all users and then use sharing rules to share it. D. Update the organization-wide defaults to private.

A. Update the profile to remove the Diamond record type from the support team.

Universal Containers sells to three different types of organizations: Partner, Enterprise, and Small Business. Some of the information collected about each organization overlaps; however, there are also unique attributes to each type of organization that need to be tracked, some of which are required. What solution meets these requirements? A. Three different sections on an Account page layout, which each section displaying the relevant fields for that organization. B. A Partner Community for partner organization records, and two lead record types for Enterprise and Small Business organizations. C. Three Account record types, each with its own page layout to display the relevant fields for that type of organization. D. Three custom objects for the three organization types, each with custom fields that pertain to that type of organization.

C. Three Account record types, each with its own page layout to display the relevant fields for that type of organization.

The marketing team at Universal Containers has a list of 400 leads it wants to upload to Salesforce. The team needs to avoid creating duplicate records. Which two actions should be taken to meet this requirement? (Choose two.) A. Utilize a Lead Matching Rule and corresponding Duplicate Rule to block newly created duplicate leads. B. Use Data Loaderג€™s update function to import leads and match to existing records based on e-mail address. C. Enable Duplicate Matching in the Data Management section in Setup and activate the Lead-to-Lead scenario. D. Upload the lead list using the Import Wizard and select a Matching Type to prevent duplicate lead creation.

A. Utilize a Lead Matching Rule and corresponding Duplicate Rule to block newly created duplicate leads. D. Upload the lead list using the Import Wizard and select a Matching Type to prevent duplicate lead creation.

Which two will prevent a formula field from being referenced by a Roll-Up Summary field? (Choose two.) A. A cross-object workflow updating a field referenced by the formula field. B. The CASE() function in the formula field. C. The NOW() function in the formula field D. A cross-object field reference in the formula field.

C. The NOW() function in the formula field D. A cross-object field reference in the formula field.

Universal Containers is rolling out a new opportunity review process. Regional managers will need to edit opportunities for their subordinates, but not for other groups. Managers and users should be able to view all opportunities. Which two approaches are recommended to meet their requirement? (Choose two.) A. Set organization-wide defaults to public read/only. B. Create standard role hierarchies C. Set organization-wide defaults to public read/write. D. Create criteria based sharing rules.

A. Set organization-wide defaults to public read/only. B. Create standard role hierarchies

Which two relationship types can be defined with external objects? (Choose two.) A. Cross-Organization Lookup B. External Lookup C. Indirect Lookup D. External Master-Detail

B. External Lookup C. Indirect Lookup

Which two are capabilities of Schema Builder? (Choose two.) A. Viewing page layouts in a new window. B. Editing custom settings. C. Showing selected objects on a page. D. Creating a new record type.

A. Viewing page layouts in a new window. C. Showing selected objects on a page.

Which two features can extend record access beyond the organization-wide defaults? (Choose two.) A. Criteria-based sharing rules. B. Owner-based sharing rules. C. Public or private groups. D. Dynamic role hierarchy.

A. Criteria-based sharing rules. B. Owner-based sharing rules.

Universal Containers needs to send an Outbound Message to an external system when a record has been updated. What is the recommended feature to meet this requirement? A. Lightning Connect B. Workflow C. Process Builder D. Flow Launcher

B. Workflow

Universal Containers wants to display a message when an opportunity close date is less than 60 days in the future. What can be used to display different text on the opportunity record depending on the number of days until the target close date? A. Workflow Update B. Process Builder C. Sales Process D. Formula Field

D. Formula Field

Universal Containers has deployed custom tabs to Production via change sets, without including the profile settings or permission sets. What is the setting for the visibility of custom tabs? A. Custom tabs are hidden for all users. B. Custom tabs are default off for all users. C. Custom tabs are default on for all users. D. Custom tabs are not deployed.

A. Custom tabs are hidden for all users.

Representatives at Universal Containers uses Salesforce to record information for new Leads. When new prospects are added, an outbound message is sent to SAP with the Leadג€™s information. What automation process will accomplish this without writing any code? A. Design an Approval Process that sends an outbound message upon approval. B. Create a process using Process Builder to send the outbound message. C. Use Flow to create a wizard that will send an outbound message. D. Create a Workflow Rule with an outbound message as the action.

D. Create a Workflow Rule with an outbound message as the action.

Users at Universal Containers need to be able to quickly create a Resource record from the Project recordג€™s Chatter feed. How should the app builder define this functionality? A. By creating a custom "Detail Page" Button on the Project. B. By creating a custom "Detail Page" Button on the Resource. C. By creating a custom "Create a Record" Action on the Project. D. By creating a custom "Create a Record" Action on the Resource.

C. By creating a custom "Create a Record" Action on the Project.

Which three field types should be referenced by a Roll-Up Summary field using SUM? (Choose three.) A. Number B. Formula C. Date D. Percent E. Currency

A. Number D. Percent E. Currency

When an opportunity close date is delayed by more than 60 days, the manager and the VP of Sales must approve the change. Which two solutions will meet the requirement? (Choose two.) A. Build an approval process that requires unanimous approval from the manager and VP of Sales. B. Build a validation rule that does not allow a user to save the opportunity record. C. Create a workflow rule that checks for close date less than 60 days and add an e-mail alert. D. Create a Process Builder flow that submits the record for an approval process.

A. Build an approval process that requires unanimous approval from the manager and VP of Sales. D. Create a Process Builder flow that submits the record for an approval process.

Universal Containers wants to streamline its data capture process by linking fields together. UC wants to do this so that the available values on dependent fields are driven by values selected on controlling fields. Which three considerations support the stated requirements? (Choose three.) A. Multi-select picklists can be dependent picklists but not controlling fields. B. Checkbox fields can be controlling fields but not dependent fields. C. Standard and custom picklist fields can be dependent fields. D. Custom picklist fields can be either controlling or dependent fields. E. The data import wizards only allow values to be imported into a dependent picklist if they match the appropriate controlling field.

A. Multi-select picklists can be dependent picklists but not controlling fields. B. Checkbox fields can be controlling fields but not dependent fields. E. The data import wizards only allow values to be imported into a dependent picklist if they match the appropriate controlling field.

Universal Containers has a junction object called Billings with a primary Master-Detail relationship with Accounts and a secondary Master-Detail relationship with Orders. The app builder has a requirement to change the primary Master-Detail relationship to a Lookup. What happens to the secondary Master-Detail relationship with Orders? A. The secondary Master-Detail object relationship needs to be reestablished. B. The secondary Master-Detail object also converts to a lookup. C. The secondary Master-Detail object becomes the primary. D. The secondary Master-Detail object relationship is no longer valid.

C. The secondary Master-Detail object becomes the primary.

Which two statements are true when a new full sandbox is created? (Choose two.) A. Chatter data will be copied to the sandbox by default. B. Default e-mail deliverability is set to system e-mail only. C. Usernames will be modified uniquely for that sandbox. D. Users' e-mail addresses will not be modified.

B. Default e-mail deliverability is set to system e-mail only. C. Usernames will be modified uniquely for that sandbox.

When is it recommended to refresh a Full sandbox? A. Whenever a new Production user is added. B. Within 3 hours of when it is needed. C. After a major Production release. D. After UAT sign-off.

C. After a major Production release.

Which capabilities should an app builder consider when creating custom report types? A. The detail object in a Master-Detail relationship cannot be added as a secondary object on a custom report type. B. Any object can be chosen unless the object is not visible to the person creating the report type through security settings. C. When the primary object is a custom object and is deleted, then the report type and any reports created from it must be deleted manually. D. Once a report type is saved with a standard or custom primary object, the primary object cannot be changed for that report type.

D. Once a report type is saved with a standard or custom primary object, the primary object cannot be changed for that report type.

Universal Containers wants to automatically assign a specific permission set to new users. Which two actions should be completed in order to meet this requirement? (Choose two.) A. Create a workflow rule on the User object to assign a permission set. B. Create a Process on the User object to launch a flow. C. Create an Approval process on the User object to assign a permission set. D. Create a Flow on the User object to assign a permission set.

B. Create a Process on the User object to launch a flow. D. Create a Flow on the User object to assign a permission set.

The VP of Account Management at Universal Containers has requested that all Contactsג€™ mailing postal codes match the associated accountג€™s shipping postal code. How can this be enforced using validation rules? A. Create a validation rule using a Not Equal operator. B. Create a validation rule using a Compare operator. C. Create a validation rule using the DISTANCE() function. D. Create a validation rule using the GEOLOCATION() function.

A. Create a validation rule using a Not Equal operator.

Which two behaviors may occur if workflow rules are reevaluated after a field change by a field update? (Choose two.) A. Workflow rules trigger more workflow rules to be re-evaluated. B. A recursive loop potentially results in exceeding governor limits. C. Workflow rules trigger validation rules on field updates. D. Cross-object workflow rules result in re-evaluation after field change.

A. Workflow rules trigger more workflow rules to be re-evaluated. B. A recursive loop potentially results in exceeding governor limits.

Which two are true statements about record types? (Choose two.) A. They can be used to control user role hierarchy. B. They allow different page layouts and mandatory fields. C. They can be enabled by profile and permission set. D. They allow different picklist values for all picklist fields.

B. They allow different page layouts and mandatory fields. C. They can be enabled by profile and permission set.

Sales representatives want to capture custom Feedback record details related to each Account. The sales reps want to accomplish this with minimal clicks on the Salesforce Mobile Application. Which two solutions should be recommended in order to meet this requirement? (Choose two.) A. Create a global action on Account. B. Create an object-specific action on Account. C. Create a feedback object as a parent of Account. D. Create predefined values for most of the fields.

B. Create an object-specific action on Account. D. Create predefined values for most of the fields.

The app builder at Universal Containers has been asked to ensure that the Country field on the Account object is captured as the two-letter abbreviation. How can the app builder satisfy this requirement? A. Create a validation rule to set values using an external data source. B. Create a workflow rule that only allows the expected format. C. Create a validation rule that only allows the expected format. D. Create a workflow rule to set values using an external data source.

C. Create a validation rule that only allows the expected format.

An app builder has been requested to extend record access beyond the organization-wide defaults configured. Which two features satisfy this requirement? (Choose two.) A. Using Sharing Rules. B. Using Manual Sharing Rules. C. Using Dynamic Role Hierarchy. D. Using Public Groups.

A. Using Sharing Rules. B. Using Manual Sharing Rules.

Universal Containers sales reps can modify fields on an Opportunity until it is closed. Only the Sales Operations team can modify the Post-Close Follow-up Date and Post-Close Follow-up Comments fields. How can these requirements be met? A. Use multiple record types, page layouts, and profiles. B. Use field-level security on page layouts to restrict editing fields. C. Use record types with field sets and restrict editing fields using field-level security. D. Use field-level security to mark fields as read-only on the Sales profile.

A. Use multiple record types, page layouts, and profiles.

Universal Containers has purchased a Lightning Component on the AppExchange. In which two areas can these Components be utilized? (Choose two.) A. Standalone Lightning App B. Flow Builder C. Process Builder D. Salesforce Mobile App

A. Standalone Lightning App D. Salesforce Mobile App

Universal Containers uses a custom object to track Projects. When the status of a Project is changed from "In Progress" to "On Hold", the business wants the Project owner to be automatically assigned to an "On Hold" queue. What capability can be used to accomplish this? A. Quick Action B. Visual Workflow C. Assignment Rule D. Apex Trigger

D. Apex Trigger

A custom field contains a feedback score which is on a scale of one to five. End users would like a visual indicator of one to five stars based on the number found in the feedback score custom field. How can this visual indicator be displayed? A. Use a custom number field. B. Use a custom image field. C. Use a custom formula field. D. Use a custom text field.

C. Use a custom formula field.

Universal Containers is importing 10,000 contact records in Salesforce. They want to avoid duplicate records from being created during the import. How can this requirement be met? A. When importing the file, select the "Prevent Duplicates" option on the last step of the Data Loader. B. Include in a column in the import file that corresponds to a field in Salesforce that requires unique values. C. After importing all the contacts, run a duplicate check report, export the report to a CSV file, and run a mass delete to purge any duplicates. D. After importing all of the contact records, review all records created and manually merge or delete any duplicate records.

B. Include in a column in the import file that corresponds to a field in Salesforce that requires unique values.

A new custom object is begin created with a private sharing setting. The business wants to share individual records with specific people or groups of people on a case-by-case basis. Which three options does the business user have to manually share individual records? (Choose three.) A. Profiles B. Users C. Permission Sets D. Roles E. Public Groups

B. Users D. Roles E. Public Groups

When configuring a record type, an app builder can configure the available value of a picklist field for the page layout. Which two Opportunity standard fields are available to be configured directly in the Opportunity record type? (Choose two.) A. Lead Source B. Forecast category C. Stage D. Type

A. Lead Source D. Type

Which two are key considerations when using Unmanaged packages? (Choose two.) A. The person who created the Unmanaged package can change or upgrade installed components. B. A namespace is required to create an Unmanaged package. C. A namespace is not required to create an Unmanaged package. D. The person who created the Unmanaged package has no control over the installed components.

C. A namespace is not required to create an Unmanaged package. D. The person who created the Unmanaged package has no control over the installed components.

In Salesforce Classic, which three use cases can be accomplished using a custom link? (Choose three.) A. Navigate to a create a record page with fields pre-populated. B. Navigate to an Apex Trigger to update the current record. C. Navigate to a process to update the current record. D. Navigate to a custom Visual Flow to update the current record. E. Navigate to an external system using data in Salesforce.

A. Navigate to a create a record page with fields pre-populated. D. Navigate to a visual flow to update the current record. E. Navigate to an external system using data in Salesforce.

An app builder needs to change the data types of a few custom fields. The app builder is not able to delete and recreate any of the fields, nor modify any Apex code. What data type change will require the app builder to perform additional steps in order to retain existing functionality? A. Changing the data type of a field used in lead conversion from number to text. B. Changing the data type of a field used as an External ID from number to text. C. Changing the data type of a field used in an Apex class from number to text. D. Changing the data type of a field used in a report from text to an encrypted field.

B. Changing the data type of a field used as an External ID from number to text.

A customer service representative at a call center would like to be able to collect information from customers using a series of question prompts. What could be used to accomplish this? A. Workflow Rules B. Salesforce Connect C. Flow D. Process Builder

C. Flow

An app builder has been asked to provide users a way to identify a Contactג€™s "Preferred Contact Method" directly on the Contact record. Users need to be able to identify whether a phone number or an e-mail is the Contactג€™s preferred communication method. What field type will allow the app builder to accomplish this with the fewest fields possible? A. Picklist B. E-mail C. Checkboxes D. Formula

A. Picklist

Universal Containers uses a private sharing model for opportunities. This model cannot be changed due to a regional structure. A new sales operations team has been created. This team needs to perform analysis on Opportunity data, and should have read and write access to all Opportunities. Which two are recommended solutions for the app builder to give the users appropriate access? (Choose two.) A. Add a manual share for all opportunities with each user on the sales operations team. B. Create a criteria-based sharing rule to share all opportunities with the sales operations private group. C. Create a criteria-based sharing rule to share all opportunities with the sales operations public group. D. Add a permission set with "View All" and "Modify All" opportunity permissions enabled.

C. Create a criteria-based sharing rule to share all opportunities with the sales operations public group. D. Add a permission set with "View All" and "Modify All" opportunity permissions enabled

Universal Containers has a requirement that an Opportunity should have a field showing the value of its associated accountג€™s billing state. This value should not change after the Opportunity has been created. What is the recommended solution to configure this automation behavior? A. Formula field B. Apex C. Roll-up summary field D. Workflow

D. Workflow

Universal Containers conducts evaluations of its sales reps using a custom object consisting of numerical scores and executive comments. The company wants to ensure that only the sales reps, their managers, and their managerג€™s executives can view the repג€™s evaluation record, but the reps should not be able to view the executive comment fields on their review. How can these requirements be met? A. Use a private sharing model granting record access using hierarchy; manage field access with record types and field-level security. B. Use a private sharing model granting record access using custom settings; manage field access with page layouts and field-level security. C. Use a private sharing model granting record access using hierarchy; manage field access with field-level security. D. Use a private sharing model granting record access using custom settings; manage field access with record types and page layouts.

C. Use a private sharing model granting record access using hierarchy; manage field access with field-level security.

Which two statements are true about field update actions from workflow rules and approval processes? (Choose two.) A. Field updates are tracked in the History related list of a record regardless of whether or not history tracking is set for those fields. B. Field updates to records based on workflow rules and approval processes do not trigger Validation Rules. C. Field updates are not available on currency fields if the organization uses multi-currency. D. Field updates with "Re-evaluate Workflow Rules" selected can cause a recursive loop if the update field is included in a workflow.

B. Field updates to records based on workflow rules and approval processes do not trigger Validation Rules. D. Field updates with "Re-evaluate Workflow Rules" selected can cause a recursive loop if the update field is included in a workflow.

An App Builder is loading the data into salesforce. To link the new records back to the legacy system, a field will be used to track the legacy ID on the account object. For future data loads this ID will be used when upserting records. Which field attribute should be selected? Choose 2 answers A. Unique B. Required C. External ID D. Text (encrypted)

A. Unique C. External ID

When a user creates an Account report, the user does not see Industry as an available field in the report builder. However, this same user is able to see it in the Account page layout What scenario would cause this? A. The user uses a custom report type which does not include the Industry field. B. The Industry field has no record values in the Account. C. The Industry field is not enabled for the particular record type D. The user does not have Industry field visibility in the field – level security

A. The user uses a custom report type which does not include the Industry field.

What is a true statement regarding roll-up (max. 25 ;) summary fields? Choose 2 answers A. Roll-up summary fields can only be created on the master of a master-detail relationship. B. The roll-up summary field inherits the field – level security of the child object C. Changes to the value of a roll-up summary field column can trigger assignment rules to run D. Multi-select picklist fields can be used in the field column of roll-up summary filters.

A. Roll-up summary fields can only be created on the master of a master-detail relationship. C. Changes to the value Of roll-up summary field can trigger assigment rules

You can secure data at the organization level, using all of these methods, except: A. Limit Login IP addresses B. Limit Login Hours C. Set password policies D. Use hardware token

D. Use hardware token

How can you control object level access? Choose 2. A. Profiles B. Permission Sets C. Roles D. Groups E. OWD

A. Profiles B. Permission Sets

What are the 4 Types of Publisher Actions?

1. Update - update records 2. Create - create a record 3. Log a Call - log a call and it is recorded as a task 4. Custom - requires visual force page

Where can a Standard Lightning Component be placed in the Lightning App Builder tool? Choose one answer. A. Canvas B. Console Layout C. Mini Page Layout D. Mobile Card

A. Canvas

Universal Container's app builder needs to display an account's rating on all contacts related to that account.Which formula is valid in a text formula field on the contact to display the appropriate value? Choose 2 answers. A. CASE(Account.Rating, Hot, Hot, Warm, Warm, Cold, Cold, Not Rated) B. CASE(Account.Rating, "Hot", "Hot", "Warm", "Warm", "Cold", "Cold", "Not Rated") C. Account.Rating D. Text(Account.Rating)

B. CASE(Account.Rating, "Hot", "Hot", "Warm", "Warm", "Cold", "Cold", "Not Rated") D. Text(Account.Rating)

Universal Containers has limited in-house development resources, but would like to support online payment processing for its products. What is the recommended solution to meet this requirement? Choose one answer. A. Configure pricebooks, products, and payment schedules to enable this capability. B. Work with developers to develop custom code for payment processing. C. Configure Outbound Messaging to send a message to an external Payment Gateway. D. Install an AppExchange product to provide Payment Gateway processing.

D. Install an AppExchange product to provide Payment Gateway processing.

Universal Containers needs to create a roll-up summary field on a custom object that counts the number of related records on another custom object. What type of field must exist before the roll-up summary can be created, and where should it be located? Choose one answer. A. A lookup relationship field on the parent object. B. A lookup relationship field on the child object. C. A master-detail relationship field on the parent object. D. A master-detail relationship field on the child object.

D. A master-detail relationship field on the child object.

Which of these statements is true for Lightning Connect? A. No external data is imported into your Salesforce org. B. External data is read in real time when you request it C. It can be used with any data source that supports OData 2.0. D. All of the above.

D. All of the above

Universal Containers needs to set the record type for a converted lead's Account, Contact, and Opportunity based on the user who is converting the lead. How can this be accomplished? Choose one answer. A. Set the default record types for each Profile for Account, Contact, and Opportunity to the desired record type for converted records. B. Set the default record types for each Role for Account, Contact, and Opportunity to the desired record type for converted records. C. Set the master record types for each Profile for Account, Contact, and Opportunity to the desired record type for converted records. D. Set the master record types for each Role for Account, Contact, and Opportunity to the desired record type for converted records

A. Set the default record types for each Profile for Account, Contact, and Opportunity to the desired record type for converted records.

Which of these is NOT an appropriate use case for Lightning Connect? A. You want to integrate external data without writing custom code. B. The external data is changing frequently. C. You need to setup workflows and triggers for the external data. D. You only need real-time access to a small fraction of the external data

C. You need to setup workflows and triggers for the external data.

In which of these scenarios is ETL a better choice than Lightning Connect? A. You need to create or update the external data in addition to reading it. B. You need the external data to follow the sharing rules defined for your organization. C. You wan to generate reports and charts from the external data. D. All of the above

D. All of the above

Which of these is NOT true about external objects? A. They integrate with Salesforce APIs, Apex, Visualforce, and Chatter. B. They can be related to other objects. C. You can use them in formula fields. D. They are automatically viewable in the Salesforce1 mobile app.

C. You can use them in formula fields.

Users can get Salesforce1 in all of the following ways except: A. As a mobile browser app that runs in supported browsers. B. As a downloadable app from Google Play. C. As a downloadable app from www.salesforce.com D. As a downloadable app from the Apple App Store.

C. As a downloadable app from www.salesforce.com

The Salesforce1 user interface includes all of these key elements except: A. Feed B. Action bar C. Navigation menu D. Widgets page E. Record view

D. Widgets page

The Salesforce1 user interface includes all of these key elements except: A. Feed B. Action bar C. Navigation menu D. Widgets page E. Record view

D. Widgets page

When a user requests a report, what should you do? A. Ask follow-up questions, to get all the requirements. B. Document the user's requirements. C. Map the users requirements to report criteria. D. All of the above.

D. All of the above.

You can control access to report folders based on: A. Permissions, roles, and public groups. B. Public groups, organization-wide defaults, and IP restrictions. C. Password settings, permissions, and user settings. D. All of the above

A. Permissions, roles, and public groups.

When you specify a single running user of a dashboard, that user: A. Is the only one who can post a snapshot of the dashboard to Chatter. B. Determines which data is displayed on the dashboard, due to the user's security settings. C. Must be the same person who created the report. D. Must have the 'View All Data' permission.

B. Determines which data is displayed on the dashboard, due to the user's security settings.

All of the following are advantages of the Schema Builder except: A. All object and field relationship details are available from one screen. B. You can view fields and relationships for custom, but not standard objects. C. Schema Builder shows details like field values, required fields, and how objects are related. D. It's easy to build objects and fields directly from the Schema Builder, allowing you to visualize and change relationships with ease.

B. You can view fields and relationships for custom, but not standard objects.

To create a custom object from the Schema Builder: A. From the Objects tab, select New>Object. B. From the Elements tab, drag Object onto the canvas. C. Right-click in the canvas and select 'New Object'.

B. From the Elements tab, drag Object onto the canvas.

To Leverage flows you need to: A. Have Run Flows permission enabled B. Have access to the Visualforce page the flow uses. C. The flow must be active. D. All of the above.

D. All of the above.

What is true about a master detail relationship? (choose 3) A. You can't convert it if there is a roll-up summary field. B. Converting a look-up to master detail changes the OWD to Controlled by Parent. C. A look-up can be converted to a master detail if there are existing records with null values. D. SF displays a waiting page after you request to change a master detail to a look-up or vice versa.

A. You can't convert it if there is a roll-up summary field. B. Converting a look-up to master detail changes the OWD to Controlled by Parent. D. SF displays a waiting page after you request to change a master detail to a look-up or vice versa.

What happens when you convert a picklist to a multi-select picklist? Select 2 A. Values are retained. B. Values not in the picklist are deleted from existing records when the data type changes. C. Data is lost. D. You can't convert to a multi-select picklist.

A. Values are retained. B. Values not in the picklist are deleted from existing records when the data type changes.

The CRM Manager at Universal Containers has requested that a custom text field be converted to a picklist in order to promote better data hygiene. What needs to be considered before changing the field type? Choose 2 answers A: Existing list views that reference the field may be deleted B: Field references will be removed in Visualforce pages C: All data should be backed up before converting a text field D: Changing a field type will remove existing field history

A: Existing list views that reference the field may be deleted C: All data should be backed up before converting a text field

T/F You can convert a Text Area(Long) to Email, Phone, Text, Text Area or URL without data loss.

True Text Area can convert

T/F You cannot change auto number to text and vice versa and not loose your data.

False You cannot change auto number

T/F You can have multiple records with the same external ID.

True - It is not recommended, as it will defeat the purpose of the external id.

What is true about a master detail relationship? Choose 3 A. To create multilevel master-detail relationships, you need the "Customize Application" user permission. B. Standard objects can't be on the detail side of a custom object in a master-detail relationship. C. You can create a master-detail relationship if the custom object already contains data. D. You can create a relationship as a lookup and then convert it to master-detail if the lookup field in all records contains a value. E. By default, records can be reparented in master-detail relationships.

A. To create multilevel master-detail relationships, you need the "Customize Application" user permission. B. Standard objects can't be on the detail side of a custom object in a master-detail relationship. D. You can create a relationship as a lookup and then convert it to master-detail if the lookup field in all records contains a value.

What is true about Junction objects? A. Junction object records are deleted when either associated master record is deleted and placed in the Recycle Bin. B. If both associated master records are deleted, the junction object record is deleted permanently and can't be restored. C. The first master-detail relationship you create on your junction object becomes the primary relationship. D. All of the above.

D. All of the above.

T/F Indirect lookup relationship fields can be created on external objects only.

True Indirect lookup fields

T/F Each workflow rule applies to a single object.

True Workflow rules

What is true for all custom and some standard objects? A. you can create workflow and approval actions where a change to a detail record updates a field on the related master record. B. Cross-object field updates work for custom-to-custom master-detail relationships, custom-to-standard master-detail relationships. C. Cross-object field updates work for a few standard-to-standard master-detail relationships. D. All of the Above.

D. All of the Above.

T/F Workflow rules on custom objects are NOT automatically deleted if the custom object is deleted.

False Work flow rules on custom objects

What order does SF process rules? A. Validation rules, assignment rules, workflow rules, auto-response rules, escalation rules. B. Validation rules, assignment rules, auto-response rules, workflow rules, escalation rules. C. Escalation rules, Validation rules, assignment rules, auto-response rules, workflow rules. D. Auto-response rules, Validation rules, assignment rules, workflow rules, escalation rules.

B. Validation rules, assignment rules, auto-response rules, workflow rules, escalation rules.

What is true about Workflow rules? (choose 3) A. Saving or creating records can trigger more than one rule. B. Workflow rules only trigger on converted leads if validation and triggers for lead convert are enabled in your organization. C. Workflow rules trigger automatically and are visible to the user. D. Workflow rules can't be triggered by campaign statistic fields, including individual campaign statistics and campaign hierarchy statistics.

A. Saving or creating records can trigger more than one rule. B. Workflow rules only trigger on converted leads if validation and triggers for lead convert are enabled in your organization. D. Workflow rules can't be triggered by campaign statistic fields, including individual campaign statistics and campaign hierarchy statistics.

What are the limitations of workflow rules? A. You can't create email alerts for workflow rules on activities. B. You can't package workflow rules with time triggers. C. You can't create outbound messages for workflow rules on junction objects. D. All of the above.

D. All of the above.

What is true about validation rules? (choose 3) A. When one validation rule fails, Salesforce continues to check any additional validation rules on that field or any other field on the page and displays all appropriate error messages at once. B. Campaign hierarchies follow validation rules. C. Validation rules are only enforced during lead conversion if 'validation and triggers for lead conversion' are enabled in your organization. D. Salesforce runs validation rules before creating records submitted via Web-to-Lead and Web-to-Case, and only creates records that have valid values.

A. When one validation rule fails, Salesforce continues to check any additional validation rules on that field or any other field on the page and displays all appropriate error messages at once. C. Validation rules are only enforced during lead conversion if 'validation and triggers for lead conversion' are enabled in your organization. D. Salesforce runs validation rules before creating records submitted via Web-to-Lead and Web-to-Case, and only creates records that have valid values.

You should use a lookup filter if: (choose 2) A. You want to improve user efficiency by limiting the number of available options in a lookup search dialog. B. You're close to the maximum number of lookup filters allowed. C. You want to improve user efficiency by automating filters on lookup search dialogs that your users manually set. D. You must implement a complex business rule that requires you to use a formula.

A. You want to improve user efficiency by limiting the number of available options in a lookup search dialog. C. You want to improve user efficiency by automating filters on lookup search dialogs that your users manually set.

You should use a Validation rule if: (choose 2) A. You want to improve user efficiency by limiting the number of available options in a lookup search dialog. B. You're close to the maximum number of lookup filters allowed. C. You want to improve user efficiency by automating filters on lookup search dialogs that your users manually set. D. You must implement a complex business rule that requires you to use a formula.

B. You're close to the maximum number of lookup filters allowed. D. You must implement a complex business rule that requires you to use a formula.

To Synchronize Accounts, orders and shipments in real time, a developer has built a custom interface between an external system and salesforce, prior to deployment, the developer needs to confirm that the interface can sustain the syncing of thousands of records at a time. Which sandbox environment is recommended to complete performance and load testing? A. Developer B. Partial Copy C. Full Sandbox D. Developer Pro

C. Full Sandbox

What sandbox should you use for data load and integration testing? A. Developer B. Partial Copy C. Full Sandbox D. Developer Pro

D. Developer Pro

What sandbox is used for virtually any development, testing, or training purpose? A. Developer B. Partial Copy C. Full Sandbox D. Developer Pro

B. Partial Copy

T/F The sandbox copy engine creates an organization as part of each creation and refresh request. So, the organization ID of your sandbox changes each time your sandbox is refreshed.

True - sandbox copy enginer

What happens to user information when a sandbox is created? (choose 2) A. The sandbox name is appended to the username B. If the resulting username is not unique, a second modification is performed in which some characters and digits are prepended to the modified username C. User email addresses are NOT modified in your sandbox so that production users don't receive automatically generated email messages from the sandbox. D. All of the above

A. The sandbox name is appended to the username B. If the resulting username is not unique, a second modification is performed in which some characters

New and refreshed sandboxes have the default email deliverability setting System email only. What are the other options? (choose 3) A. No access B. System email only C. All access D. All email

A. No access (no emails are send during tesing & dev) B. System email only (only password/ user resett emails) D. All email

When should you refresh a sandbox? A. 3 Hours before you need it. B. When you are finished with the current sandbox. C. 10 Days after an implementation. D. Anytime.

B. When you are finished with the current sandbox.

What is true about dashboard filters? (choose 3) A. Filters can be added to dashboards that contain Visualforce components. B. It's not possible to filter on bucket fields. C. Filters aren't applied when you schedule or email a dashboard. D. You can't filter data on a joined report in dashboard view or add a filter to a dashboard that only has joined reports.

B. It's not possible to filter on bucket fields. C. Filters aren't applied when you schedule or email a dashboard. D. You can't filter data on a joined report in dashboard view or add a filter to a dashboard that only has joined reports.

Why would you use an unmanaged package?

Unmanaged packages are typically used to distribute open-source projects or application templates to provide developers with the basic building blocks for an application.

What is true about unmanaged packages? A. Once the components are installed from an unmanaged package, the components can be edited in the organization they are installed in. B. The developer who created and uploaded the unmanaged package has no control over the installed components, and can't change or upgrade them. C. Unmanaged packages should not be used to migrate components from a sandbox to production organization. Instead, use Change Sets. D. All of the above

D. All of the above

What is true about change sets? (choose 2) A. Change sets can only contain modifications you can make through the Setup menu. B. They contain data such as records. C. Change sets can only be sent between organizations that are affiliated with a production organization. D. All of the above

A. Change sets can only contain modifications you can make through the Setup menu. C. Change sets can only be sent between organizations that are affiliated with a production organization.

What are use cases for Validation Rules? A. Enforce conditionally required fields B. Enforce proper data format C. Enforce consistency D. Prevent data loss E. All of the above

E. All of the above

What are the steps for creating a dynamic approval process? A. Create (user) lookup fields on the object being approved, Create a custom object as an approval matrix, Populate the approval matrix record, Create Apex code to populate the user fields from the approval matrix record, Create or update an approval process to utilize the new lookup fields. B. Create standard object as an approval matrix. C. Create an approval process. D. All of the above.

A. Create (user) lookup fields on the object being approved, Create a custom object as an approval matrix, Populate the approval matrix record, Create Apex code to populate the user fields from the approval matrix record, Create or update an approval process to utilize the new lookup fields.

For an external object relationship you can create a lookup relationship. What type of object(s) can be the parent? A. External B. Standard or Custom C. Standard or External D. Custom

B. For a lookup you can only have standard or custom objects as the parent, but can have all 3 as the child.

What external relationship requires a salesforce ID in the external data? A. External Lookup B. Indirect Lookup C. Lookup D. Master Detail

C. Lookup

For an external object relationship you can create an external lookup relationship. What type of object(s) can be the parent? A. External B. Standard or Custom C. Standard or External D. Custom

A. For an external lookup you can only have an external object as the parent, but can have all 3 as the child. Does not require a salesforce ID.

For an external object relationship you can create an indirect lookup relationship. What type of object(s) can be the parent? A. External B. Standard or Custom C. Standard or External D. Custom

B. For an indirect lookup you can have standard or custom objects as the parent, but can only have an external object as the child. Does not require a salesforce ID.

T/F A Lightning component is a compact, configurable, and reusable element that you can drag and drop onto a Lightning Page in the Lightning App Builder.

True Lightning component is compace

What are the standard Lightning components? A. Filter List B. Recent Items C. Report Chart D. Rich Text E. Visualforce Page F. All of the above

F. All of the above

A lightning Page is: A. A compact, configurable, and reusable element. B. A custom layout for creating pages in Salesforce1. C. The new name for a SF page layout. D. A page you can access via a customer community.

B. A custom layout for creating pages in Salesforce1.

What can you build with the Lightning App Builder A. At-aglance, dashboard-style apps. B. Apps optimized for a particular task. C. Simple, single-page apps with drill-down capability. D. All of the above.

D. All of the above.

Actions on a Lightning Page allow you to: A. Send email, create a task, and create or update records. B. Send email and delete or clone records. C. Clone records, add users, and assign permissions. D. Send email, send outbound messages, and launch a flow.

A. Send email, create a task, and create or update records.

Use the data import wizard when (choose 3) A.You need to load less than 50,000 records. B.The objects you need to import are supported by the wizard. C. You want to schedule regular data loads, such as nightly imports. D. You don't need the import process to be automated.

A.You need to load less than 50,000 records. B.The objects you need to import are supported by the wizard. D. You don't need the import process to be automated.

Use Data Loader when (choose 3) A. You need to load 50,000 to five million records. If you need to load more than 5 million records, we recommend you work with a Salesforce partner or visit the AppExchange for a suitable partner product. B. You don't need the import process to be automated. C. You need to load into an object that is not supported by the Data Import Wizard. D. You want to schedule regular data loads, such as nightly imports.

A. You need to load 50,000 to five million records. If you need to load more than 5 million records, we recommend you work with a Salesforce partner or visit the AppExchange for a suitable partner product. C. You need to load into an object that is not supported by the Data Import Wizard. D. You want to schedule regular data loads, such as nightly imports.

What objects are supported by the Import Wizard? A.Contacts B. Leads C. Accounts D. Custom objects E. Solutions F. All of the above

F. All of the above

You can export data from Salesforce using any of the following methods except: A. Use the data Manager tool to manually request an export of all the data in your organization. B. Use the data Export wizard within SF to export data manually or automatically. C. Use the data loader client application. D. Log a case with SF

A. Use the data Manager tool to manually request an export of all the data in your organization.

When using the Data Export Wizard to manually export data, you can only export data if: A. Your data doesn't include attachments, images, or documents. B. You've installed a client application to export the data. C. Enough time has passed since your last export. D. You are an Admin.

C. Enough time has passed since your last export.

When scheduling automatic data exporting with the Data Export Wizard, you must specify all of the following except: A. Start and end dates B. Time of day C. Number of attachments D. Frequency, if your organization supports monthly exports

C. Number of attachments

T/F If any of the triggered workflow rules result in another field update that's also enabled for workflow rule re-evaluation, a domino effect occurs, and more workflow rules can be re-evaluated as a result of the newly-triggered field update.

True- This cascade of workflow rule re-evaluation and triggering can happen up to five times after the initial field update that started it.

T/F Recursive triggers may cause your organization to exceed its limit for workflow time triggers per hour.

True Recursive trigger

When do you need to refresh a sandbox? Choose 2 A. 3 Hours before you need it. B. When modification have been made to the production organization. C. Anytime D. When you are done making changes to it.

B. When modification have been made to the production organization. D. When you are done making changes to it.

Which of the following can you create safely in a production organization? A. Apex Classes B. Triggers C. Custom Apex Controllers for Visualforce Pages D. Reports and Dashboards

D. Reports and Dashboards

Which of the following are good ways to track changes in production? A. Diff the metadata B. Use a change log request form C. Check the setup audit trail every week D. All of the above

D. All of the above

You've developed some new functionality in production, but there are concurrent development projects in a developer sandbox. What's the best way to make sure the changes in production and projects in development are both merged? A. Simply refresh the developer sandbox B. Copy all of the sandbox metadata to a file system, then refresh the developer sandbox, and finally deploy all the metadata to the developer sandbox C. Create a new sandbox, and then deploy from your developer sandbox to the new sandbox D. None of the above

C. Create a new sandbox, and then deploy from your developer sandbox to the new sandbox

When is it advisable to use a full-copy sandbox? A. For training users on new features B. Staging before final deployment C. Performance and load testing D. All of the above

D. All of the above

You have a team of developers who need logins to sandbox. What's the best way to give them access? A. Create them as inactive users in production B. Have them login as one of the users in production C. Create them as users in sandbox, then deactivate the same number of users in production D. Use Developer Edition to log into sandbox

A. Create them as inactive users in production

Which of the following descriptions about the Lightning Components framework is true? A. It uses JavaScript on the client side and Apex on the server side. B. It uses events to communicate data between components. C. It uses a stateful client and stateless server architecture. D. All of the above.

D. All of the above.

How is the Lightning Component framework different from Visualforce? A. The framework can be used to build mobile apps only. B. The framework is client-side centric, while Visualforce relies on server calls. C. They are both useful in building components, but Visualforce has a simpler markup. D. None of the above.

B. The framework is client-side centric, while Visualforce relies on server calls.

What can you build with the Lightning Components framework? A. A standalone app. B. Components for the Salesforce1 app. C. Custom components that override and extend the Salesforce1 app. D. All of the above.

D. All of the above.

B. The framework is client-side centric, while Visualforce relies on server calls.

D. All of the above.

What is true regarding person accounts in Salesforce? Choose 2 A. Person accounts do not have a 'Parent Account' field. B. Person accounts do not have the Account Hierarchy feature. C. Person Accounts can be enabled in setup. D. Person accounts can have contacts. E. Leads cannot be converted to Person Accounts.

A. Person accounts do not have a 'Parent Account' field. B. Person accounts do not have the Account Hierarchy feature.

A custom app can include one or more custom tabs. What kind of custom tabs can be included in an application? A. Lightning Page Tab B. Visualforce Tab C. Custom Object Tab D. All of the above

D. All of the above

Universal Containers are doing a deep analysis on their monthly sales data, and would like the sales revenue split as products sold per country. What would be the ideal report to address this need? A. Tabular B. Summar C. Matrix D. Joined

C. Matrix

You are building a project mgmt app. According to the design given to you, a project must store info regarding the various functional modules under it. Each functional module must store info regarding responsibility assigned to each developer. Info about the responsibility must have info about the due date and status. What could be the most optimal model to achieve this? A. Create a Project object then Modules as a child object. Add Tasks to Modules B. Create a Project then add Tasks to it. Define Modules as a field on Task. C. Create Project, Module, Responsibility as parent, child and grandchild objects D. Create Project and Module objects then Responsibility as a junction object.

A. Create a Project object then Modules as a child object. Add Tasks to Modules

What is not a capability of the lead object? choose 2 A. Standard or Custom fields can be mapped to fields in the Account, Contact and Opportunity objects as part of lead conversion. B. Leads can be grouped into queues C. Leads can be automatically assigned to users or queues D. Custom objects that have been related to a lead can be copied when a lead is converted to the account, contact or opporunity

A. Standard or Custom fields can be mapped to fields in the Account, Contact and Opportunity objects as part of lead conversion. D. Custom objects that have been related to a lead can be copied when a lead is converted to the account, contact or opporunity

UC is using SF to manage travel requests. They would like to enable managers to approve travel requests via email. What is true regarding email approval responses? A. Approvers must the the 'API Enabled' system permission. B. Approval Comments cannot be added in the email response. C. Approvers must click a link in the approval email D. If the request is rejected, the approver must add the rejection comments directly in SF.

A. Approvers must the the 'API Enabled' system permission.

You need to ensure that the value in a custom field 'Source Country' is validated against the standard list of ISO countries that are valid for the particular type of order, when the order is saved. What is the best way to achieve this requirement? A. Create a validation rule using a CASE statement B. Create a validation rule using the VLOOKUP function C. Create a before trigger and validate the value using APEX code D. Create an after trigger and validate the value using APEX code.

C. Create a before trigger and validate the value using APEX code

When activating a page in the Lightning app builder, what declarative options are available? Choose 3 A. Select a tab icon for the page B. Select the tab color C. Set the tab visibility D. Set the tab order in the navigation menu

A. Select a tab icon for the page C. Set the tab visibility D. Set the tab order in the navigation menu

SF can connect social profiles to all of the following objects except? A. Leads B. Person Accounts C. Business Accounts D. Contacts E. Users

E. Users

You need to provide a way to invoke a custom report from the account detail page. The report should render values that are specific to the account in context. What are the best options? Choose 2 A. Detail Page Button B. List Button C. Detail Page Links D. Visualforce

A. Detail Page Button C. Detail Page Links

Which of the following sequences of milestones would represent a typical application lifecycle? A. Development, Integration Testing, User Acceptance Testing, Staging, Product Migration B. Development, User Acceptance Testing, Production Migration C. Development, Training, User Acceptance Testing, Staging, Production Migration D. Development, Integration Testing, User Acceptance Testing, Regression Testing, Production Migration

A. Development, Integration Testing, User Acceptance Testing, Staging, Product Migration

Which Social Account features can be accessed form SF1? A. LinkedIn B. YouTube C. Facebook D. Twitter E. All of the above

D. Twitter

You have a requirement to ensure that if the discount field on an opp is greater than 30%, the record should be automatically submitted for Approval. Which of the following would help you meet this requirement? Choose 2 A. Approval Process B. Workflow C. Process Builder D. Visual Workflow

A. Approval Process C. Process Builder

What is not true regarding relating Tasks and Events to other objects? A. Accounts are associated via the WhatID or AccountID B. Leads are associated via the WhoID C. Custom Objects are associated via the What ID D. Assets are associated via the WhatID E. Contacts are associated via the WhatID

E. Contacts are associated via the WhatID

Contracts must be approved before the status is set to Finalized. How can this requirement be met? A. Add a final approval action in the approval process to update a field on the contract and use a validation rule to check this field when the contract status is changed to Finalized. B. Use a trigger on the contract object to check the contract has been approved when the status is changed C. use Process Builder to check the contract is approved when the contract is edited and the status is set to Finalized. D. Add a validation action in the approval process to ensure the status is not set to 'Finalized' before the contract is approved.

A. Add a final approval action in the approval process to update a field on the contract and use a validation rule to check this field when the contract status is changed to Finalized.

What is true regarding changing the field type of a rich text area? A. It is not possible to change the field type of a rich text area B. Rich text area fields can be converted but only to a long text area field type C. Images in a rich text area are deleted when the field type is converted D. Rich text area fields can be converted to a text area field type but data may be truncated.

B. Rich text area fields can be converted but only to a long text area field type

An app builder has created a new report type, but users can't select it from the Report Type list when creating a new report for the records that they own. What could cause this issue? 1) a report type is in the status of deployed 2) acess to the necessary object is unavailable 3) access to create and customize reports is disable 4) the report type is in the status of in development

4) the report is in the status of in developement

Sales representatives at UC should be restricted to view Cases associated with Accounts in their territory. UC's data model sharing for Accounts is private and an administrator owns all the Accounts in the UC org. Which two options should an app builder use to fulfill this requirement? Choose 2 answers 1) set sharing for cases to private 2) in the territoy model, set case access to view 3) create a sharing set to share cases with internal sales reps 4) add sales reps to the account team for accounts with "read only" access to cases

1) set sharing for cases to private 2) in the territoy model, set case access to view

UC has created a picklist field called Country on three separate custom objects. UC has a requirement to maintain a consistent list of values for this field on each object. Which feature should the app builder use? 1) global picklist value set 2) next best action 3) state and country picklist 4) field update

1) global picklist field set

UC assigns system accessibility via Permission Sets and Permission Set Groups to ensure each user has proper accessibility. In a department, there are different levels of support staff: 1) Elementary staff needs five consistent Permission sets to complete duties 2) Some higher-level staff needs some additional permission sets exclusive to them What should the app builder do to assign proper permission sets to users? A) utilize data import wizard to mass update permission sets and permission groups for the specific users B) utilize data loader to mass update permission sets and permission groups for the specific users C) utilize manage assignment button to assign each user with the same set of permission set groups and permission sets D) utilize manage assignment button to assign each user with the same set of permission set groups and individual permission sets to each user

D) utilize manage assignment button to assign each user with the same set of permission set groups and individual permission sets to each user

An app builder uses Process Builder to create a Chatter post. Which two items should be avoided to ensure a post is successfully created? Choose 2 answers 1) Message is posting to a private chatter group 2) Message starts with a field reference 3) Message has a space at the beginning 4) Message is posting to a community user or group

1) Message is posting to a private chatter group 2) Message starts with a field reference

CK switched to Lightning Experience and started using Chatter across its global workforce to support its fast-paced sales cycle. CK loves Chatter but struggles with gathering feedback from core team members, including understanding who is available to respond. Which two ways could CK use in Chatter to solve this problem? Choose 2 answers 1) topics 2) Streams 3) Out of office 4) Polls

1) Out of office 4) Polls

CK wants to efficiently increase the company's adoption of Salesforce while simultaneously moving away from their reliance on spreadsheets. An app builder is given a spreadsheet everyone is sharing that needs to be added to Salesforce. The object with fields needs to be created and the data inserted simultaneously. What tool should be used? 1) Schema builder 2) Lightning Object Creator 3) Data loader 4) Import wizard

2) Lightning Object Creator

UC has a private sharing model for Accounts and Opportunities and uses Territory Management to grant access to records. • Sales rep A manually shares an opportunity record with sales rep B. • Sales rep B has access to shared opportunity's related account even though the account is NOT in sales rep B's territory. • Sales rep C CANNOT see either record. Based on the information given, why can sales rep B see the shared opportunity's related account? 1) S.reps B was added to the Account Team 2) Sharing set is grating access to the acc 3) Implicit access to the account 4) Account was also manually shared

3) Implicit access to the account

DreamHouse Realty has a mentorship program that pairs experienced Realtors with new Realtors. Each experienced Realtor can mentor one or several new Realtors, and each new Realtor is required to work with a single experienced Realtor they report to for a probationary period. What type of relationship would an app builder set up to meet this specification? 1) many-to-many 2) lookup 3) indirect lookup 4) master-detail

4) master-detail

UMS has a lookup relationship between a custom 'Galaxy__c' object and a custom 'Star__c' object. An app builder wants to create a roll-up summary field that counts the total number of 'Star__c' records related to each 'Galaxy__c' record. How would the current configuration impact the ability to achieve the desired result? 1) the lookup relationshop will need to be converted to a master-detail relationship before a roll-uo summary field can be created 2) roll-up summary can be achieved by creating a formula field on the "galaxy__c" object 3) A roll-up summary field will need to be created on the "galaxy__c" object with a field filter that selects all related "Star_c" records 4) The roll-up summary can be achieved by creating a formula field on the "star_x" object

1) the lookup relationship will need to be converted to a master-detail relationship before a roll-up summary field can be created

CK is redefining its entire business process to convert the Manager Notes field from a Long Text Area field. The goal is to encourage managers to be more concise in their comments and stay at 255 characters or less. There is preexisting information in the Manager Notes field that often is well beyond the character limit. What would happen to any existing information if the app builder tries to convert to preexisting Long Text Area field to Text Area? 1) Preexisting information in the field will be completely lost 2) Preexisting information will remain even if it was over 255 characters 3) Preexisting information will truncate to the first 255 characters 4) Preexisting information will cause an error message to pop up

3) Preexisting information will truncate to the first 255 characters

After discovering the second sun in the solar system, UMS wants to change the field relationship between 'Sun__c' and 'Planet__c' to a lookup rather than a master-detail. What should the app builder consider about the effect on reporting before making this change? 1) Existing reports created under "sun_c" with "planet_C" report type made by SF will be unusable, but not deleted 2) existing roll-up summary fields will remain on the "sun_c" object and avaible for reporting, but it will not be updated any more 3) existing roll-up summary fields will be deleted from the "sun_c" object and from any reports were they were added 4) Existing reports created under "sun_c" with "planet_C" report type made by SF will be deleted

1) Existing reports created under "sun_c" with "planet_C" report type made by SF will be unusable, but not deleted

Universal Containers(UC) wants to delete data in several fields for 5,000 Lead records. UC exported the selected Record IDs and fields that need to have data deleted in a csv file. Which two steps should an app builder suggest to meet these requirements? Choose 2 answers 1) Select insert Null Values in settings 2) Use data loader to update leads using the cvs file 3) select correct record type 4) use import wizard to update leads using the cvs file

1) Select insert Null Values in settings 2) Use data loader to update leads using the cvs file

UC has a custom 'Invoice__c' object and a custom 'Invoice_Line_Item__c' object. The 'Invoice_Line_Item__c' object has a lookup relationship to the 'Invoice__c'. UC would like to convert the lookup relationship to a master-detail relationship but is unable to do so. Which two reasons could be preventing this relationship conversion? Choose 2 answers 1) invoice Line item record exist without having the invoice lookup field populated 2) There is a roll summary field on the invoice object 3) custom objects are unable to be on the detail side of a master-detail relationship 4)There are already two master-detail relationships on the invoice line item

1) invoice Line item record exist without having the invoice lookup field populated 4)There are already two master-detail relationships on the invoice line item

Dream House Realty wants a message to be seen in a Chatter group actively monitored by account managers every time a customer's home is published on the web. How should messages be posted for this group? 1) Write a flow to modify a record owned by a group 2) Write an Apex Trigger to modify a record owned by a group 3) configure a workflow rule with field update to post a chatter 4) Create a process builder with an immediate action of post to chatter

4) Create a process builder with an immediate action of post to chatter

UC needs the 18-digit record ID from Opportunity records when exporting data to Excel in order to ensure each record is treated uniquely. What formula should an app builder use to create this new field? 1)text(id) 2)Isnumber(id) 3)caseafeid(id) 4)value(id)

3)caseafeid(id)

Nickname__c is a custom text field on a contact record that is utilized to override the contact name appearing on an email template. This field is not required and is not always filled in. What formula should an app builder use to select the contact's preferred name for email communications? 1) if(not(isblank(nickname_c),nickname_c,firstname) 2) if(not(blankvalue(nickname_c)),nickname_-c,firstname) 3) if(not(isnull(nickname_c),nickname_c,firstname) 4) if(test(isblank(nickname_c),nickname_c,firstname)

1) if(not(isblank(nickname_c),nickname_c,firstname)

CK wants to make sure that users without the Marketing role are unable to update the Contact Retail_Opt_In__c picklist field to Yes. What validation rule would an app builder use to prevent other users from making this update? 1) And ($userRole.Name ='Marketing', Retail_opt_In_c="yes") 2) And ($userRole.Name !='Marketing', ISCHANGED(Retail_opt_In_c),ISPICKVAL(Retail_opt_In_c="yes") 3) And ($userRole.Name !='Marketing', Retail_opt_In_c="yes") 4) And ($userRole.Name ='Marketing', ISPICKVAL(Retail_opt_In_c="yes")

2) And ($userRole.Name !='Marketing', ISCHANGED(Retail_opt_In_c),ISPICKVAL(Retail_opt_In_c="yes")

UMS's service department gets requests for several types of services, such as installation, repair, and maintenance. Service managers need to be able to tell when maintenance was last done on an asset to help determine if they are meeting contract agreements, but the last maintenance date can be difficult to determine when there are many work orders related to the asset. They think it would be helpful to have a field auto-populated on the Asset record when a maintenance work order gets closed. What tool should an app builder recommend to help meet this requirement? 1) Contact request flow 2) Apex Trigger 3) process builder 4) Visual force

3) process builder

In addition to apex code, what automation tool can also update fields on any record in Salesforce, even those that are unrelated to a current transaction? 1) process builder 2) workflow rule 3) visual workflow 4) approval procsess

3) visual workflow

An app builder has been asked to integrate Salesforce with an external web service. The web service must be notified every time an opportunity is won. What are two ways to satisfy this requirement? Choose 2 answers 1) Write a trigger to use apex managed sharing to grant access with the process improvement team 2) use process builder and apex code 3) use workflow rule and an outbound message 4) use process builder and an outbound message

2) use process builder and apex code 3) use workflow rule and an outbound message

CK wants to summarize the number of open Cases related to an Account, as well as the number of closed Cases to indicate whether customer support utilization is high, medium, or low. Two number fields have been created: NUM_Open_Cases__c and NUM_Closed__Cases_c. Which two automation solutions would meet these business requirements? Choose 2 answers 1) process builder 2) workflow 3) apex 4) app exchange

1) process builder 3) apex

CK wants to set up a new opportunity approval process and execute various action items based on the initial submission. Which three action types should an app builder use in the approval process? 1) invocable process builder 2) email alert 3) task 4) outbound message 5) invocable flow

2) email alert 3) task 4) outbound message

An app builder wants to use Process Builder to automate some of the work being done by the sales team. What are three capabilities of Process Builder that can improve productivity? Choose 3 answers 1) send an outbound message 2) send an email alert 3) create a child record 4) update a related record 5) delete a related record

2) send an email alert 3) create a child record 4) update a related record

UC use Contracts for agreement with customers. A sales manager is required to provide approval for contracts and director approval for any contract over $10,000. Which two options should an app builder use to ensure all contracts route for the correct approval and also prevent the sales rep from making changes to the record while it is being approved? Choose 2 answers 1) Create an approval process on the contract object and set the field for "next automated approver determined by 'as ' manager 2) Create an approval process on the contract object with one step for each sales manager that sets the approver as the director 3) create a validation rule on the contract object that prevents updates to the contract record while it is being reviewed 4) Create an approval process on the contract object with criteria set on a second approval step set as "amount_c>10000' and set the approver as a director

1) Create an approval process on the contract object and set the field for "next automated approver determined by 'as ' manager 4) Create an approval process on the contract object with criteria set on a second approval step set as "amount_c>10000' and set the approver as a director

DreamHouse Realty (DR) is expanding into subsidized housing by partnering with local government entities. DR uses Sales Cloud and enables field history tracking on the Opportunity object. Due to increased information requirements, the App Dev team is changing Text Area (Long) fields to Rich Text fields to allow for up to 1,000 characters and better descriptions. Which two considerations should be made by the team? Choose 2 answers 1) Rich text field value of all length are displayed fully in reports 2) audit trail is available through REST API extract 3) Data loss may accur when changing custom field types 4) field history tracking records value changes of 255 character or less

2) audit trail is available through REST API extract 3) Data loss may accure when changing custom field types

An app builder has a custom component they want to make available on the utility bar, but the component is not available. How should the component be tagged? 1) For us on the utility bar 2)For us in Lightning app builder 3)For us in App Manager 4) For us on record pages

3)For us in App Manager

A user is unable to use inline editing on a list view. A quick check verifies the user should be able to perform inline editing as they have been assigned the appropriate permissions. Which two conditions should the app builder review? 1) If the list view contains more than one record type 2) if the list view contrains a chart created by the user 3) if the list view restricts sharing for the user 4) if the list view selected viewed list view

1) If the list view contains more than one record type 3) if the list view restricts sharing for the user

An app builder has downloaded a component from the AppExchange successfully; however, they are unable to add it to the Lightning home page. Which two reasons can be preventing the app builder from being able to add the custom component? Choose 2 answers 1) My domain must be deployed to add custom components to the page with the app builder 2) a custom tab must be created to add custom components to the page with the app builder 3) the component is tagged for the record instead of home pages and is not showing up in the app builder 4) the component required a developer permission to add it to the page with the app builder

1) My domain must be deployed to add custom components to the page with the app builder 3) the component is tagged for the record instead of home pages and is not showing up in the app builder

UC wants the sales reps to clean up its Salesforce customer contacts using the Contacts tab. Which two solutions can be used to support and simplify this process using a list view? Choose 2 answers 1) Filter the list view by customer record type and enable inline editing functionality 2) make a list view dynamically so only "my contacts" are visible to the user 3) add a chart to the list view to show the percentage of contacts that have already been cleaned up 4) clone a master list view for each user on the team so they can view their customer

1) Filter the list view by customer record type and enable inline editing functionality 3) add a chart to the list view to show the percentage of contacts that have already been cleaned up

Which two places can an app builder go to see a list of available Custom Lightning components in their org? Choose 2 answers 1) Lightning App Builder 2) Lightning components in setup 3) lightning component generator 4) visualforce components in setup

1) Lightning App Builder 2) Lightning components in setup

What should an app builder consider when choosing a template for a new Lightning record page? 1) to view the record page, users need "view all data" permission" for the object 2) page structure will automatically adapt to the device being used to view the record page 3) select a new template for each type of device users use to view the record page 4) the template can be changed at any time after the initial save by clicking edit page

3) select a new template for each type of devide users use to view the record page

The CK sales team is currently using a sales app in Lightning Experience. CK is planning a Salesforce mobile app rollout next month to increase productivity for reps while out in the field. After reviewing the mobile app, the sales operations manager asks about ways to create an enhanced user experience. Which two solutions could an app builder suggest? Choose 2 answers 1) Set up different mobile menu configurations for different types of users 2) create a customer app page and assign to the mobile menu 3) include today as a navigation item in the app 4) allow mobile users to switch between lightning and classic

2) create a customer app page and assign to the mobile menu 3) include today as a navigation item in the app

CK tracks the support level of its customers on the account record page. CK wants to show a text notification on a case record page when the related account is a platinum-level customer. 1) add a rich test area to the case lightning page > set the component visibility of the rich text area to show when the account support level is platinum 2) create a text-only visual page > clone the case page layout > drag the visualforce component into the page, and asisgn the layout to platinum cases 3) Create a text-only visualforce page > drag the visualforce component into the case page layout > set its visibility to show when the account support level is platinum 4) clone the case ligtning page > add a rich text area to the new page, and assign this page to platinum accounts

1) add a rich test area to the case lightning page > set the component visibility of the rich text area to show when the account support level is platinum

An app builder has modified a Lightning record page for a case and has added an email button item to the page layout; however, users are NOT seeing the new item on the layout. What are two potential reasons why users are unable to view the item on the Case Lightning record page? Choose 2 answers 1) page layout includes the case feed component 2) email buttton contain javaScript 3) case page layout also contain custom buttons 4) page layut excluded the case feed component

2) email buttton contain javaScript 4) page layut excluded the case feed component

An app builder has created a custom object that should be populated in the Global Search results. What should the app builder do to ensure the results are generated in the Global Search? 1) create a custom tab set to default off 2) create a search layout 3) create a custom tab set to hidden 4) create a search filter

1) create a custom tab set to default off

UMS has made a great app that leadership wants to share with the world for free via AppExchange. What should an app builder consider about the type of package when uploading to AppExchange? 1) managed packages provide intellectual property protection on apex code 2) manages packaged need a per-user charge on appexchange 3) unmanaged packages can be set to prevent user customizations 4) unmanaged packages allow for patches on programmatic changes but not apex

1) managed packages provide intellectual property protection on apex code

Due to the complexity of the UC sandbox release schedule and requirements, it is advised that change sets are used as often as possible to migrate from one environment to another. Which three common items can an app builder move when using a change set? Choose 3 answers 1) web-to-lead 2) standard fields 3) custom object 4) apex class 5) custom field

3) custom object 4) apex class 5) custom field

An app builder is preparing to deploy a new app from the sandbox to production using change sets. What two considerations should an app builder keep in mind during this process? Choose 2 answers 1) change sets do not include all components and may have to perform some changes manually 2) user should be logged out of production when receiving inbound change sets 3) salesforce connect automatically established a link between environments 4) transactions will revert if the deployment errors

1) change sets do not include all components and may have to perform some changes manually 4) transactions will revert if the deployment errors

UC have changes that need to be deployed from Sandbox to Production. Where should an app builder look to verify that a Change Set can be deployed? 1) inbound change sets 2) outbound change sets 3) deployment setting 4) deployment status

1) inbound change sets

UC has large data volumes and is nearing data storage limits. The planned solution is to archive historical data to reduce data storage in Salesforce; however, UC would still like to use reports, queries, and lookups on the archived information. Which two options could meet this requirement? Choose 2 answers 1) external objects 2) custom objects 3) related objects 4) big objects

1) external objects 4) big objects

UC is migrating its sales operations from a legacy system that was used in Europe. Opportunities need to be imported with the proper country currency. Which two steps should an app builder configure to meet this requirement? Choose 2 answers 1) Include the currency ISO code column in the import file 2) use import wizard to import records 3) include currency ISO code in all currency fields in the import field 49 use data loader to import the records

1) Include the currency ISO code column in the import file 49 use data loader to import the records

1) Include the currency ISO code column in the import file 4) use data loader to import the records

CK received a new requirement to calculate summaries from child objects of a standard object. The team would prefer to solve this declaratively. 1) an object can have up to two master-detail relationships 2) An app builder is unable to change a lookup to a master-detail relationship 3) a value is required in all records of the lookup field prior to converting to a master-detail relationship 4) a trigger on save or update can kick off calculations

3) a value is required in all records of the lookup field prior to converting to a master-detail relationship 4) a trigger on save or update can kick off calculations

Which two solutions prevent a formula field from being referenced by roll-up summary field? Choose 2 answers 1) cross-object field reference in the formula 2) case()function in the formula field 3) Now()function in the formula field 4) cross object workflow updating a field referenced by the formula field

1) cross-object field reference in the formula 3) Now()function in the formula field

The previous administrator of the CK Salesforce Org always utilized text as the field type when creating new custom fields. CK's current road map requires a project that cleans up this Org during Lightning migration. Which three field types should be considered to keep better track of contact information in fields? Choose 3 answers 1) date 2) phone 3) email 4) number 5) time

1) date 2) phone 3) email

UC has the Account object's Org Wide Default set to Private. Marketing team owns their own marketing Accounts and needs to see the Sales team's Accounts. Sales and Marketing teams are in completely different branches of the role hierarchy. What feature should be used to enable Marketing team to see the Sales-owned accounts? 1) sharing rule 2) flow 3) workflow 4) public group

1) sharing rule

Dreamhouse Realty requires that field value changes should be displayed on Chatter for certain fields such as 'Asking_Price_c' and 'Real_Estate_Agent_c' on their custom object 'House_c'. Which Chatter feature should the app builder utilize? 1) publisher action in chatter 2) feed tracking in chatter 3) thanks in chatter 4) topics in chatter

2) feed tracking in chatter

UC wants to display real-time stock price for each Account on the Account record page. How should the app builder implement this request? 1) install a solution from app exchange 2) add a dynamic report to the page layout 3) create a lighting web component 4) build a visual flow that uses API calls

1) install a solution from app exchange

Which statement is true about converting a lead? Choose 3 answers 1) the leads most recent campaign record is automatically applied to the primary compaign source field on opportunity 2) users can convert leads that are associated with an active approval process 3) multi-select picklist values on lead record overwrite values on the contacts corresponding field 4) administrator may choose whether to enforce validation rule & triggers 5) the system administrator maps standard lead fields to standard account, contact, and opportunity fields

1) the leads most recent campaign record is automatically applied to the primary compaign source field on opportunity 4) administrator may choose whether to enforce validation rule & triggers 5) the system administrator maps standard lead fields to standard account, contact, and opportunity fields

What is the capability of a schema builder? Choose 2 answers 1) to update description of standard and custom objects 2) to modify custom field help text on standard objects 3) to create new look-up or master-detail object relationship 4) to enable field history tracking on standard objects

2) to modify custom field help text on standard objects 3) to create new look-up or master-detail object relationship

Universal Containers would like to collaborate with its customers within Salesforce, so they'd like to enable the "Allow Customer Invitations" Chatter setting. What ability will be given to Customers when invited to Chatter Group? 1) Ability to invite members to groups of which they are a member 2). ability to @mention accounts of which they are a contact 3) ability to request access to public groups 4) ability to interact with members of their group

1) Ability to invite members to groups of which they are a member 4) ability to interact with members of their group

What is a section of the Lightning App Builder Tool? Choose 3 answers 1) canvas 2) mini page layout 3) select publisher actions 4) mobile cards 5) compontents

1) canvas 3) select publisher actions 5) compontents

What is the limitation of Schema Builder when creating a custom object? 1) custom fields can be added to any custom object, excluding formula field types 2) Fields and relationshops can be created, but they will be unable to add the fields to the page layout from the canvas 3) save should be clicked each time a new object, field or relationship is created 4) relationships can be made to any custom objects, but any relationships to standard objects should be built in lighting object manager

2) Fields and relationshops can be created, but they will be unable to add the fields to the page layout from the canvas

UC tracks Account locations in 'Zip_Code__c', a custom text field with a validation rule to enforce proper formatting of the US ZIP+4 code for UC's orders. What formula should the app builder create on Order to display only the first five digits of 'Zip_Code__c' from the parent Account? 1) BEGIN(Account.Zip_Code_c,5) 2) TEXT(Account.Zip_Code_c,5) 3) LEFT(Account.Zip_Code_c,5) 4) LPAD(Account.Zip_Code_c,5)

3) LEFT(Account.Zip_Code_c,5)

UC created a custom object called Component to capture details about products sold. What approach should an app builder take to show Component as a related list on Product? 1) create a master-detail relationship on product to component. Add the component related list to the Product page layout 2) Create a roll-up on product. Add component related list to the product page layout 3) Create a junction object to relate component and product. Add the component related list to the product page layout 4) Create a lookup relationship on component to product. Add the component list to the product page layout

4) Create a lookup relationship on component to product. Add the component list to the product page layout

The CRM Manager at Universal Containers has requested that a custom text field be converted to a picklist in order to promote better data hygiene. What needs to be considered before changing the field type? Choose 2 answers 1) Existing list views that reference the field may be deleted 2) Field reference will be removed in visual pages 3) All data should be backed up before converting a text field 4) Changing a field type will remove existing field history

1) Existing list views that reference the field may be deleted 3) All data should be backed up before converting a text field

Universal Containers stores invoices in SAP. Users want to view invoice data on the related Account records in Salesforce. How can this be achieved? Choose 2 answers 1) Create an external object connected to an invoice table in SAP 2) Create a custom invoice object and connect to SAP using DATA loader 3) Use SAP data export functions to load data directly in SF 4) Connect to an OData publisher service for SAP databased

1) Create an external object connected to an invoice table in SAP 4) Connect to an OData publisher service for SAP databased

Which of the following actions must be performed in order to track changes on a specific field? Choose 2 answers 1) Field history tracking must be enabled on the object the field belongs to 2) Field history tracking must be enabled at the profile level for the desired users 3) Field history tracking must be enabled at the company level 4) You must file a case with SF to enable field hostory tracking for your org 5) The desired field to track history on must be selected under field history tracking for the object it belongs to

1) Field history tracking must be enabled on the object the field belongs to 5) The desired field to track history on must be selected under field history tracking for the object it belongs to

CK is finding sales people are inconsistent in data entry when deals are won. CK requires that custom shoes are shipped within 2 weeks after the close date. A custom field called Scheduled_Ship_Date__c on the Opportunity records the ship date. How should the app builder ensure this field is properly filled out before setting the Opportunity to closed won? 1) OR(ispickval(stagename ="close won")&&(scheduled_ship_date_c-closedate)>14, isblank(schedule_ship_date_c)) 2) OR(ispickval(stagename, "close won")&&(scheduled_ship_date_c-closedate)>14, isblank(schedule_ship_date_c)) 3) ispickval(stagename ="close won")&&(scheduled_ship_date_c-closedate)>14 4)ispickval(stagename, "close won")&&(scheduled_ship_date_c-closedate)>14

2) OR(ispickval(stagename, "close won")&&(scheduled_ship_date_c-closedate)>14, isblank(schedule_ship_date_c))

An app builder notices several Accounts converted from Leads are missing information they expected to be caught via Account validation rules. What could be the source of this issue? 1) Lead validation rules fail to validate on records when they are being converted 2) The lead settings are allowing users to intentionally bypass validation rules 3) Account validation rules fail to validate on records converted from a lead 4) The lead settings are unchecked to require validation for converted leads

4) The lead settings are unchecked to require validation for converted leads

CK's management team frequently travels and wants to approve requests from their team on the go via Chatter. Where would an app builder enable this ability? 1) object setting 2) approval process setting 3) chatter feed tracking 4) chatter settings

4) chatter settings

An app builder wants to update a field on the parent record when a child record connected via lookup is deleted. What automation should the app builder use? 1) Process builder 2) Screen flow 3) Workflow rule 4) Apex code

4) Apex code

CK created a Locked__c custom field to identify Account records that should restrict modifications for all users except the system administrator. What validation rule will enforce this requirement on locked Account records? 1) AND(locked_c=true, $profile.name ="system administrator") 2) AND(locked_c=true, $profile.name !="system administrator") 3) AND(locked_c=true, Stage= "Close won", $user.name ="system administrator") 3) AND(locked_c=true, Stage= "Close won", $user.name !="system administrator")

2) AND(locked_c=true, $profile.name !="system administrator")

An app builder wants to limit the amount of fields users are required to fill out when creating a new Opportunity. Once they fill out the required fields and save, the full record page with additional fields relevant to the Opportunity type becomes available. How could this be accomplished? 1) Once the required fields are populated, use a sharing rule to share the new fields with the user 2) Use different page layouts for opportunity types based on the user profile 3) Make the opportunity type required field on the initial opportunity page layout and use automation to fill in the type field to a record type 4) Hide additional sections on the page layout and show the users how to manually expand them when they want to fill in the fields in the hidden section

3) Make the opportunity type required field on the initial opportunity page layout and use automation to fill in the type field to a record type

The case handling process at UC includes multiple steps including approvals, notifications, and fields updates. To manage and evaluate all of these changes in a single save operation, an app builder wants to use Process Builder and the Advanced option to let the process evaluate a record multiple times has been selected. What option should the App Builder avoid to prevent recursion? 1) ischanged function 2) setting a criteria node to no criteria-just execute the procedure 3) invocable processes 4) if statements

2) setting a criteria node to no criteria-just execute the procedure

Which of the available automation tools in Salesforce supports user interaction? 1) process builder 2) flow builder 3) workflow rule 4) approval process

2) flow builder

On which objects are workflow rules re-evaluated whenever a field update action is triggered? 1) Only workflow rule on the same object as the initial field update will be re-evaluated and triggered 2) Only workflow rule on the same object as the initial field update and any parent object will be re-evaluated and triggered 3) Only workflow rule on the same object as the initial field update and any child object will be re-evaluated and triggered 4) none of the workflow rules will be re-evaluated, since re-evalution can only occur within a process

1) Only workflow rule on the same object as the initial field update will be re-evaluated and triggered

UC's app builder has been tasked with replacing workflow rules and Apex triggers with Process Builders where possible. What are two important considerations an app builder should know before the project is started? Choose 2 answers 1) avoid generating infinite loops 2) combine actions when possible 3) create a process for each workflow rule 4) Apex has a different S0QL query limit than flow

1) avoid generating inifinite loops 2) combine actions when possible

Which three Salesforce functionalities are ignored when processing field updates in workflow rules and approval processes? Choose 3 answers 1) Validation rule 2) multiple currencies 3) recrod type picklist value assignments 4) field-level security 5) decimal places and character limits

1) Validation rule 2) multiple currencies 4) field-level security

Is there a BIG deal altert?

Service agents at UMS want a more condensed case view. Service agents also want to be able to modify the associated contact and account records from the case page layout on the Lightning record page. Which two components should an app builder use to meet these requirements? Choose 2 answers 1) path 2) tabs 3) related record 4) rich text

2) tabs 3) related record

UMS wants to provide sales console users with an incredible experience, with the most-used components easily accessible at all times. What solution can enable reps to see and access these components from anywhere within the app without leaving the page where the team is working? 1) global action 2) utility bar 3) favourites 4) home pages

2) utility bar

UC wants to dynamically display a component on a Lightning record page for an account based on criteria about the related contact. What solution should an app builder use to fulfill this requirement? 1) hide the component behind a tab on the page layout 2) set the compontent visibility to display based on an advanced filter type, using the contact fields to define the dynamic criteria 3) set a filter type on the component visibilty to display based on user permissions, using custom permission to define the dynamic criteria 4) add a related record component to the page layout

2) set the compontent visibility to display based on an advanced filter type, using the contact fields to define the dynamic criteria

UC wants to provide users with a process to create Opportunity records related to an Account. Many fields can be populated based on the Account record. Some fields require input from the user. What should an app builder configure to meet the requirement? 1) Quick action on the oppty object 2) Quick action on the acc object 3) Process Builder triggered from account update 4) Process Builder triggered from opptyupdate

1) Quick action on the acc object

CK recently implemented the application lifecycle management process to its release management strategy. Which category handles bug fixes and simple changes? 1) rollback 2) major 3) patch 4) minor

3) patch

An app builder needs to deploy a new account detail page layout from sandbox to production. Which three components should an app builder include in the Change Set to ensure it deploys successfully and visually as expected? Choose 3 answers 1) custom fields 2) lighting app builder 3) system adm profile 4) custom actions 5) Detail page layout

1) custom fields 4) custom actions 5) Detail page layout

An app builder has deployed a change set from a sandbox to production. There is a long delay in the deployment. What can be causing the delay? 1) Profiles are included in the change set 2) a field type change is included in the change set 3) roles are inclduded in the change set 4) dependent fields are included in the change set

2) a field type change is included in the change set

CK wants to begin socializing and collaborating within Salesforce around customer accounts to discuss various topics. CK would like all company employees to see these conversations. Which two features of Chatter would meet CK's business needs? Choose 2 answers 1) use post action on the account object 2) set up new chatter private group 3) use chatter actions to create tasks to complete 4) set up new public chatter groups

1) use post action on the account object 4) set up new public chatter groups

Which of the following tasks must be performed in a multi-currency org in order to keep currency exchange rates up to date daily? Choose 2 answers 1) Enable advanced currency management 2) Install a currency exchange rate off of the appexchange to automate the exchange rates daily 3)enable territory management 4)manually update the exchange rates daily

1) Enable advanced currency management 2) Install a currency exchange rate off of the appexchange to automate the exchange rates daily

Which of the following can you do to Related Lists in the Enhanced Page Layout Editor? Choose 3 answers 1) Add and remove related lists to the page layout 2) specify which columns display in a related list 3) add a new button to a related list 4) embed related lists inside of related lists

1) Add and remove related lists to the page layout 2) specify which columns display in a related list 3) add a new button to a related list

DreamHouse Realty (DR) employees started using company-owned airplanes for work travel after Ursa Major Solar was acquired. DR executives want to automate the submission travel request forms to enforce the internal policy. How should an app builder automate travel requests based on these criteria? 1) Approval process 2) Process builder 3) Apex 4) Workflow rule

1) Approval process

You need to quickly lock a user out of Salesforce. Which of the following are valid options to meet this requirement? Choose 2 answers 1) delete user 2) freeze the user 3) change the user's profile 4)de-activate the user 5) change the users role

2) freeze the user 4)de-activate the user

Universal Container has a custom object for shipping information. They have to ship to both businesses and consumers. They need to show additional values in the custom field called insurance type for business shipping records. How can this be set up? 1) Use record type with single page layout 2) create multiple picklist fields on the object 3) use record types with multiple page layout 4) create a multi-select picklist field

4) multiselect picklist

You have a custom field that is set to Required in a page layout. This same field is set to Read-Only in the Field-Level Security settings for the custom field. Which setting will override the other for this custom field when entering a new record in this page layout? 1) The page layout overrides the field-level security settings, so field value must be entered, since the field is required 2) the field-level security setting overrides the page layout, so the field remains Read Only 3) An error will display that this conflict of settings must be resolved 4) the user will be able to enter a value upon record creation into the custom field, but once entered, that value will be Read Only

2) the field-level security setting overrides the page layout, so the field remains Read Only

You can reference fields from objects that are up to __ relationships away. 1) 1 2) 2 3) 10 4) 5

3) 10

You have been tasked with creating a new custom field on a custom object. The intention for this new field is to enable users to enter several paragraphs worth of text into the field. Which types of fields can support this request? Choose 2 answers 1) Text area long 2) text 3) text area 4) text area rich

1) Text area long 4) text area rich

Which field settings can you control in the Page Layout Editor? Choose 3 answers 1) dependent 2) required 3) read only 4) controlling 5) visible

2) required 3) read only 5) visible

At UC, the VP of the Service has requested a visual indicated a visual indicator flag on each case, based on the case priority. High-priority cases should be flagged red, medium-priority should be yellow, and low-priority cases should be flagged green. Which two formulas will accomplish this requirement? choose 2 answers 1) case (priority, "low", "img/sffsdc", "medium", "img/sampe/flag_sfd.gif", "high", "img/ssasa") 2) image(if (ispickval (priority, "low"), "img/sffsdc", if (ispickval (priority, "medium"), "img/sffsdc", if (ispickval (priority, "high"), "img/sffsdc"))), "priority flag") 3) if (ispickval (priority, "low"), "img/sffsdc", if (ispickval (priority, "medium"), "img/sffsdc", if (ispickval (priority, "high"), "img/sffsdc"))), "priority flag") 4) Imagine ( case (priority, "low", "img/sffsdc", "medium", "img/sampe/flag_sfd.gif", "high", "img/ssasa", "priority flag"))

2) image(if (ispickval (priority, "low"), "img/sffsdc", if (ispickval (priority, "medium"), "img/sffsdc", if (ispickval (priority, "high"), "img/sffsdc"))), "priority flag") 4) Imagine ( case (priority, "low", "img/sffsdc", "medium", "img/sampe/flag_sfd.gif", "high", "img/ssasa", "priority flag"))

Case auto-response rules may be used to email customers automatically when they submit cases from which of the following ways? 1) A web-to-case form 2) An email-to-case message 3) Both 4) Neither

3) Both ( - Self-Service portal - Customer Portal - Web-to-Case form - Email-to-Case message - On-Demand Email-to-Case message)

Universal Containers wants to standardize their business logic. They want to ensure that the workflow order is guaranteed to be the same each time. Which feature can be used to accomplish this? Choose 2 answers 1) lightning process builder 2) workflow 3) chatter actions 4) visual workflow

1) lightning process builder 4) visual workflow

Which of the following Standard Objects support Assignment Rules? Choose 2 answers 1) Account 2) Opportunity 3) Case 4) Lead

3) Case 4) Lead

DreamHouse Realty is building a custom Lightning app to track its expanding solar water collection business. The Lightning app currently contains a custom Lightning record page with standard components. From which two resources should an app builder get custom components to bring into the new Lightning app? Choose 2 answers 1) AppExchange 2) Visualforce 3) Import Wizard 4) Apex Code

1) AppExchange 2) Visualforce

UC wants to understand ROI (return on investment) for the latest advertising. They currently use a private security model for all objects. What should an app builder recommend? Choose 2 1) Configure campaign hierarchies and campaign statistics 2) change to a public security model 3) Run an opportunities pipeline report 4) Utilize Account hierarchies and roll-up summary fields

1) Configure campaign hierarchies and campaign statistics 3) Run an opportunities pipeline report

An app builder has created a custom Lightning App and wants to make it available to the internal users at UC. Which two steps are necessary to accomplish this task? Choose 2 answers 1) Build a custom tab for the app 2) Create a subdomain using My Domain 3) Upload the app to static resources 4) Create a visualforce page

1) Build a custom tab for the app 4) Create a visualforce page

Which use case can be accomplished using a custom link? Choose 3 answers 1) Navigate to a process to update the current record 2) Navigate to a custom visual flow to update the current record 3) Navigate to an external system using data in Salesforce 4) Navigate to an Apex Trigger to update the current record 5) Navigate to a create a record page with fields pre-populated

2) Navigate to a custom visual flow to update the current record 3) Navigate to an external system using data in Salesforce 5) Navigate to a create a record page with fields pre-populated

Which statement is true for embedding a Visualforce page in a page Layout? Choose 2 answers 1) Visualforce pages on a field set have attributes for width and height 2) visualforce pages can be places anywhere in the page layout 3) Visualforce pages on a page layout have attributes for width and height 4) Visualforce pages can only be place in the visualforce section in a page layout

2) Visualforce pages can be places anywhere in the page layout 3) Visualforce pages on a page layout have attributes for width and height

An app builder needs a custom solution and is considering using either AppExchange or their local developer community. Ease of updates is the primary consideration. What should the app builder consider? 1) a managed package from AppExchange 2) An open-source unmanaged package 3) An open-source custom development 4) An unmanaged package from AppExchange

1) a managed package from AppExchange

DreamHouse Realty is rethinking its sandbox utilization strategy after acquiring CK. The Salesforce COE already utilizes a partial and a full sandbox, which it refreshes on its own regular schedules. Teams are expanding and have to begin each of their small projects in a sandbox before committing to the larger pool for testing while still keeping costs down. What type of sandbox should each team member use? 1) Full sandbox 2) Partial sandbox 3) Developer pro sandbox 4) Developer sandbox

4) Developer sandbox

A recently refreshed partial sandbox at CK has no data in the custom object Fresh_Kicks__c. Checking in production, there are two million rows of data in the object. What can be a reason the data is missing? 1) the selected objects are not in the sandbox template 2) the sandbox it still populated data 3) the sandbox was refreshed too early 4) the partial sandbox

1) the selected objects are not in the sandbox template

An app builder wants to deploy a new version of an auto launched flow to production in an active state so that the new functionality is immediately available to users. What should the app builder take into consideration when planning the deployment? 1) verify there is an Apex test that provides test coverage for the flow 2) verify there is a static resource that provides test coverage to the flow 3) Include the process builder calling the flow in the deployment 4) Include the profiles that access the flow in the deployment

1) verify there is an Apex test that provides test coverage for the flow

Which of the following actions can be performed within the Schema Builder? Choose 3 answers 1) Create a new custom object 2) create a new custom field 3) Export a visual diagram of your schema to a PDF 4) Delete a custom field

1) Create a new custom object 2) create a new custom field 4) Delete a custom field

Leads can be added to which standard Salesforce object record? 1) Accounts 2) Opportunities 3) Campaigns 4) Non of the above

3) Campaigns

In addition to Field History Tracking, there is another tracking mechanism available in Salesforce that enables you to track additional fields and their history. What is this tracking mechanism called? 1) Field level security 2) Setup audit trail 3) Feed tracking 4) Field history tracking

3) Feed tracking

In addition to downloading and installing apps on the AppExchange, you can also download and install what else in your org? 1) Lightning pages 2) Lightning components 3) Validation rules 4) Page layouts

2) Lightning components

Which three objects can be members of a Campaign? Choose 3 answers 1) Contact 2) Account 3) Lead 4) Opportunity

1) Contact 2) Account 3) Lead

How should an app builder configure access to a contact's Twitter profile for Salesforce mobile app users? 1) Add an AppExchange Lightning Component to the mobiel app 2) Add the Twitter component to mobile view lightning pages 3) Add a formula field to the contact page layout 4) Add a twitter quick action to the mobile navigation

2) Add the Twitter component to mobile view lightning pages

Which of the following steps must a Salesforce user perform in order to link a specific social account to a contact record in Salesforce? (select 2) 1) The user must log in to their own social account 2) The user must search for and select the account of the contact in order to link it 3) The user must enable the social studio license in their user account 4) The user must enable social discovery in their org

1) The user must log in to their own social account 2) The user must search for and select the account of the contact in order to link it

What is the first thing that you need to do in order to set up Social Accounts, Contacts and Leads in your Salesforce org? 1) log in to your own social accounts 2) Add twitter card to the mobile card section of the accounts, contacts and leads page layouts 3) Enable social accounts and contacts via setup 4) Contact salesforce support to enable social accounts and contacts for your

3) Enable social accounts and contacts via setup

An app builder created multiple custom fields, page layouts, and reports in the sandbox and added them to a change set. After the change set was deployed to production, the reports were NOT deployed. What should the app builder do? 1) move the reports from unfiled public reports folder and add them to a new change set 2) move the reports to the unfiled public reports folder and add them to a new change set 3) add the reports to an unmanaged package intro production 4) recreate the reports in production. Reports are not supported in change sets

1) move the reports from unfiled public reports folder and add them to a new change set

An app builder wants to create a report to compare the number of support cases in each status (New, In-progress, Closed) and by priority (Critical, High, Medium, Low). Which solution should be used for the report? 1) filters 2) grouping 3) bucket columns 4) custom report type

2) grouping

Which type of relationship is available only for the user object and lets users use a lookup field to associate one user with another user? 1) master-detail 2) look-up 3) junction 4) hierarchical

4) hierarchical

The Human Resources Director needs the Heads of each Department to be able to edit Time Off Requests, which is a Custom Object in your Salesforce organization. The Heads of these Departments each belong to different Profiles in Salesforce, and yet they need the ability to edit Time Off Requests to be extended to them. What is the best option for accomplishing this requirement? 1) Set the OWD for time off request to private and create a sharing rule to allow access to the requests to the department heads 2) set the field level security to all fields on the time off request object to read-only, and then open up access to be able to edit the time off request record by creating a sharing rule for the department head 3) Create a new permission set and enable edit permission on the time off request object, then assign the department head users to the new permission set 4) Create a new profile called department heads and assign each of the department head users to this new profile

3) Create a new permission set and enable edit permission on the time off request object, then assign the department head users to the new permission set

CK wants to track orders against inventory, ensuring its ability to fulfill order requests. CK created a junction object called Request_Inventory__c to enable many-to-many relationships with the Inventory_c and Order__c objects. What does the app builder need to provide to ensure users can view Request_Inventory__c records? 1) Read access to the first master object 2) read access to both master objects 3) Sharing rules on request_inventory_c object 4) Apex-based sharing on the first master object

1) Read access to the first master object

The events manager at CK hosted a launch party and wants to add a CSV file of attendees into a Campaign as Campaign Members so CK can track any future purchases the guests make. Which three considerations should be made prior to using the Data Import Wizard for importing Campaign Members? Choose 3 answers 1) When importing campaign members to a campaign, a status does not need to be selected because the default member status is "planned" 2) Related lead, contact, and campaign records for campaign members should exist prio to import 3) Inserting new campaign members prohibits workflow rules and processes for any records that meet automation criteria 4) The Data import wizard should be accessed from the object home page or from personal setting since they are not system administrator 5) The cvs should be properly formatted and deduplicated prio to insertion via the data import wizard to maintain data cleanliness

2) Related lead, contact, and campaign records for campaign members should exist prio to import 4) The Data import wizard should be accessed from the object home page or from personal setting since they are not system administrator 5) The cvs should be properly formatted and deduplicated prio to insertion via the data import wizard to maintain data cleanliness

CK has a sales rep who is stating that their Contact is unavailable for other users to see within Salesforce. In which three ways can an app builder troubleshoot this issue? Choose 3 answers 1) Review the contact record and ensure it is linked to an account 2) Confirm whether default OW sharing settings provide access to the account 3) Verify the users with the issue have access to the contact object 4) Create a new contact and have the user try again 5) Create an account sharing rule to give the users access to all records

1) Review the contact record and ensure it is linked to an account 2) Confirm whether default OW sharing settings provide access to the account 3) Verify the users

Accounts at UC are currently readable by all users but editable only by their owners. Management wants to designate some Accounts as VIP Accounts. Only Account owners should have read access to these VIP accounts. What two actions should an app builder take to meet the requirements? Choose 2 answer 1) Configure a permission set 2) set up an account team 3) Change OWD 4) Implement a sharing rule

3) Change OWD 4) Implement a sharing rule

UC uses a private sharing model on Accounts. User A and User B both own Accounts of their own and have both been sent a new Account record in an email owned by User C to take a look at. User A is able to open and view the record but User B receives an insufficient privileges error. User A and User B have the same role in the Role Hierarchy as User C. What are the three reasons User A has access but User B is unable to access the record? Choose 3 answers 1) User A is on the same Account Team as User C 2) User A is in a public group that has access via a sharing rule 3) User A and User B have different profiles 4) User A was granted an additional permission set 5) User C has manually shared the record with User A

1) User A is on the same Account Team as User C 2) User A is in a public group that has access via a sharing rule 5) User C has manually shared the record with User A

UC allows all employees to submit reviews for leadership using a custom object. These reviews should only be visible to the HR department and the employee who submitted the review. Which three steps should an app builder take to properly control access to review records? Choose 3 answers 1) Add a Master-Detail(user) field on the review object 2) Create a criteria-based sharing rule for the HR department 3) Remove review read permission from non-HR Department user profile 4) Disable Grant Access Using hierachies 5) Set OWD to private

2) Create a criteria-based sharing rule for the HR department 4) Disable Grant Access Using hierachies 5) Set OWD to private

Universal Containers needs a field on the Account to track how many Opportunities are closing within the next 30 days. What can be used to accomplish this goal? 1) Process builder 2) Apex code 3) Roll-up summary 4) Workflow rule

2) Apex code

Universal Containers uses a custom object to track open job positions. They would like to automatically post updates on a record's feed whenever a position stage is changed. Which social feature can be used to accomplish this? 1) workflow rule 2) feed quick action 3) auto-response rule 4) feed tracking

4) feed tracking

A customer service representative at a call center would like to be able to collect information from customers using a series of question prompts. What could be used to accomplish this? 1) Lightning process builder 2) workflow rule 3) lightning connect 4) visual workflow

4) visual workflow

In which of the following scenarios may cross-object field updates be performed via workflow rules? Choose 2 answers 1) Custom-to-custom master-detail relationship 2) Custom-to-standard master-detail relationship 3) standard-to-custom master-detail relationship 4) You cannot perform cross object field updates via workflow rule

1) Custom-to-custom master-detail relationship 2) Custom-to-standard master-detail relationship

A Lightning Page is a custom layout that lets you design pages for use in which Salesforce instances? Choose 2 answers 1) Lightning experience 2) Salesforce classic 3) Salesforce1 Mobile 4) Lightning component 5) none of the above

1) Lightning experience 3) Salesforce1 Mobile

Which of the following are the 3 valid display types that are available when selecting to create a New Button or Link on an object? Choose 3 answers 1) Detail page link 2) List link 3) Detail page button 4) Clone button 5) List button

1) Detail page link 3) Detail page button 5) List button

Once you have created an object-specific quick action, what must you do for it to be visible to end-users? 1) associate the quick action with profiles 2) Add the quick action to the page layout in the page layout editor 3) Add the action to an app 4) Nothing. Quick actions can be exposed to end users, but are actions that are perfomed behing the scenes in salesforce

2) Add the quick action to the page layout in the page layout editor

What type of action in Salesforce enables users to create object records, but the new record has no relationship with other records? 1) quick action 2) global action 3) time based workflow action 4) object specific action

2) global action

An app builder at UC wants to prevent users from creating new records on an Account related list by overriding standard button. Which two aspects should the app builder consider before overriding standard buttons? Choose 2 answers 1) standard button can be overridden with a visualforce page 2) standard button can be overridden, relocated on the detail page, and relabeled 3) standard button can be changed on lookup dialogs, list views, and search result layout 4) Standard buttons that are not available for overrides can still be hidden on page layouts

1) standard button can be overridden with a visualforce page 4) Standard buttons that are not available for overrides can still be hidden on page layouts

UC has a customer base where many customer have the same or similar company names. Which functionality should be configured to improve an end user's search experience? Choose 2 answers 1) Update the account search layouts search result columns display 2) Update the account search layouts list view filter setting 3) Update the account search layouts accounts tab columns display 4) Update the account search layouts search filter fields

1) Update the account search layouts search result columns display 4) Update the account search layouts search filter fields

What is the capability of sandbox templates? Choose 2 answers 1) Create a partial copy sandbox from a partial copy sandbox environment 2) Specify the objects whose data should be replicated in a partial copy sandbox environment 3) Specify the data range for data being replicated in a partial copy sandbox environment 4) save a template for re-use when creating a partial copy sandbox environment

2) Specify the objects whose data should be replicated in a partial copy sandbox environment 4) save a template for re-use when creating a partial copy sandbox environment

Which three field types could be included when building a Custom Report Type? Choose 3 answers 1) custom fields that have been added to the report type page layout 2) renamed fields from standard objects in their original state 3) lookup fields through four level of lookup relationships 4) custom metadata field values 5) standard age fields on cases and opportunities

1) custom fields that have been added to the report type page layout 3) lookup fields through four level of lookup relationships 4) custom metadata field values

UC wants to build a Recruiting app that allows for multiple Positions to appear on custom objects: Website and Posting. UC requires a report that shows the related custom objects of Posting. Which two items should the app builder configure to implement this? Choose 2 answers 1) Configure a posting object with master-detail field to both position and website 2) Utilize the standard report types 3) configure a posting object with lookup field to both position and website 4) create two new custom report types

2) Utilize the standard report types 3) configure a posting object with lookup field to both position and website

At UC, all US Sales Reps should be able to view the US Team Dashboard. However, only the US Sales Director should be able to see the data in the component and view its source report. How can the app builder ensure the proper access is granted? 1) Share the dashboard folder with roles and subordinates of the US Sales Director and share the report folder with the role of US Sales Director 2) Share the dashboard with the public group US Sales Reps and share the dashboard source reports folder with the US Sales director profile 3) Make the US Sales director the running user and share the dashboard folder with the role US Sales rep. 4) Make the dashboard dynamic and give us sales reps the view my teams dashboard permission

1) Share the dashboard folder with roles and subordinates of the US Sales Director and share the report folder with the role of US Sales Director

A new field has been added to the Applicant object. A recruiter runs the 'Position with or without Applicants' report and notices that the report is missing new field from the 'Select Columns' step of the Report Builder. What can app builder do to troubleshoot this issue? 1) Add the field to the custom report type field layout 2) Adjust the field level security to include in the report type 3) Update the profile with the manage public reports permission 4) Check "allow reports" for the position and applicant

1) Add the field to the custom report type field layout

UC allows users to create standard reports on demand. Which two considerations should users be aware of when creating a new report? Choose 2 answers 1) Users can require that child objects exist for parent records using cross filter 2) the report type determines the types of records and fields that will be available. 3) records will be available in the report regardless of security permissions 4) Reports created from standard report types are available to all users

1) Users can require that child objects exist for parent records using cross filter 2) the report type determines the types of records and fields that will be available.

A divisional manager wants to add a chart into a page layout. Which report format can be used as the source report to accomplish this? Choose 2 answers 1) Matrix format with a chart 2) Joined format with a chart 3) Tabluar format with a chart 4) summary format with a chart

1) Matrix format with a chart 4) summary format with a chart

What type of field can be used to filter a Report Chart that has been added to a Page Layout? 1) Name field 2) Formula field 3) Matching ID field 4) Standard field

3) Matching ID field

Which of the following are true statements regarding managing access to reports and dashboards? Choose 2 answers 1) Users with the "Manage Public Reports" permission can organize reports by creating custom report folders and sending invitations to users to access them 2) Users must have certain permission to access public, hidden, or shared folders 3) Users with the "manage public reports" and "create and customize reports" permissions can create custom reports that all users can view 4) Users that want to grant access to personal folders can manually share a personal folder with a user or public group

2) Users must have certain permission to access public, hidden, or shared folders 3) Users with the "manage public reports" and "create and customize reports" permissions can create custom reports that all users can view

A user creates an Account report, s/he can see the Industry filed in the Account page layout, but s/he cannot see Industry as an available field in the report builder. What could be the reason? 1) Give the SC a permission set with the Modify all data system permission 2) Change work order access on the SCs profile to "modify all" 3) Put the SC in the role hierarchy above the technicians whose work orders they review 4) Create a workflow rule that updates records owned by technicians in that region with the SC

3) Put the SC in the role hierarchy above the technicians whose work orders they review

UC implemented an application process that uses custom objects Internships and Applications. The organization-wide default for Internships has been set to private and is the master in the master-detail relationship with Applications. The VP of HR wants to allow edit access to Applications to recruiters. How should an app builder configure the proper access? 1) Create a queue for the web applications and assign access to the users who will be edition the records 2) Set the OWD on the applications object to Read/Write 3) Add a sharing rule that grants the users read/write access to the internship records 4) Create a sharing rule that grants the users read/write access to the application records

3) Add a sharing rule that grants the users read/write access to the internship records

Universal Containers has a custom picklist called Support Level on the Account object. They would like to show the real-time value of Support Level on all case records. How should an app builder implement this requirement? 1) Create a formula field on the case object using the TEXT function 2) Create a formula field on the account object using the ISPICKVAL function 3) Create a process builder and use a field update on the case object 4) Create a roll-up summary field using support lvel on the account object

1) Create a formula field on the case object using the TEXT function

Universal container would like to use a chatter group for their mergers and Acquisitions to collaborate on potential new projects. The group should not be visible to non-members to see you or join, and can be accessed by invite only. Which chatter group type should the app builder recommend? 1) Unlisted Group 2) Public group 3) private group 4) member group

1) Unlisted Group

You have a subset of users that belong to three different profiles that need to be granted the ability to delete Cases in your org. Which of the following approaches would be optimal in order to fulfill this requirement? 1) Create a new custom profile with delete rights on case, and then assign the subset of users to it. 2) Clone a role and add delete rights on case, and then assign the subset of users to it 3) Create a permission set that grants delete rights on case, and then assign the subset of user to tit 4) Change the owd on the case object so that all users can delete a case. then further restrict the case object to remove delete ability from the appropriate users via sharing rule 5) you can not set the rights on cases to allow for deletion in salesforce , because this would violate best-practices for support

3) Create a permission set that grants delete rights on case, and then assign the subset of user to tit

CK has a shipment date on each shipment that is sent out. Dispatchers need more details on the day and time the shipment was sent out. The app builder needs to change the current field type that is used from Date to Date/Time. What should the app builder be aware of when it comes to data already in the system? 1) change will be instant 2) field name will change 3) data loss will be experienced 4) historical data will be updated to 12:00 timestamp

3) data loss will be experienced

UMS wants to convert the relationship between 'Galaxy__c' and 'Star__c' from a lookup relationship to a master-detail relationship so that each 'Galaxy__c' record can contain a roll-up summary count of 'Star__c' records. Which two things should be considered? Choose 2 answers 1) The "star-C" records are required to have an existing value in their "galaxy_c" field 2) the "galaxy_c" object is required to contain existing roll-up summary 3) The "star_c" object has less than two existing master-detail relationships 4) the "galaxy_c" object has less than two existing master-detail relationships

1) The "star-C" records are required to have an existing value in their "galaxy_c" field 3) The "star_c" object has less than two existing master-detail relationships

An app builder has created a report for sales people to view records from the custom object, some users have complained that they are unable to see all of the appropriate records. What steps should be taken to ensure data visibility within the report? Choose 3 answers 1) Check OWD 2) check the users profile for object settings 3) check the report folder sharing settings 4) check reports filter 5) Check sharing rules

1) Check OWD 4) check reports filter 5) Check sharing rules

A Customer Support Manager at Universal Containers would like to implement call scripting for their caller agents. What automation tool can be used to accomplish this? 1) workflow 2) lightning process builder 3) visual worklfow 4) lightning connect

3) visual worklfow

A user reports that they are seeing an error message during the lead conversion process. The error mentions a field API name of Lead_Source__c on the Contact object is required. Where could you go to change this field to not be required? 1) Go to the lead object and set the standard lead source field to not required on the field level security settings for the field 2) Go to the lead conversion page layout and set the lead source field to not required 3) Go to the contact object and set the custom lead source field to not required on the field level security setting for the field 4) go to the opportunity object and set the custom lead source field to not required on the field level security settings for the field

1) Go to the lead object and set the standard lead source field to not required on the field level security settings for the field 3) Go to the contact object and set the custom lead source field to not required on the field level security setting for the field

Where do you go to view pending workflow actions that are set to fire in the future? 1) Setup audit trail 2) workflow actions report 3) time based workflow queue 4) pending workflow actions list view

3) time based workflow queue

Which Salesforce Automation Tool can be used to Delete records? 1) process builder 2) visual workflow 3) workflow rule 4) approval process 5) time-based workflow rule

2) visual workflow

You are tasked with adding further automation to your Salesforce instance. The request is that whenever an opportunity's stage is set to Closed-won, a congratulatory Chatter message should be posted to the Opportunity feed, and include an @ mention directed at the Opportunity owner. Which automation tool should you select to fulfill this requirement? 1) Workflow 2) apex trigger 3) approval process 4) process builder

4) process builder

Which two statements are true about record type? Choose 2 answers 1) They allow different picklist values for all picklist fields 2) They can be used to control user role hierarchy 3) they allow differnt page layouts and mandatory fields 4) they can be anbled by profile and permission set

3) they allow differnt page layouts and mandatory fields 4) they can be enabled by profile and permission set

You have created a Visualforce page and a Visualforce tab and added it to the Salesforce mobile Navigation menu items. When testing in the Salesforce mobile app, the Visualforce tab does not appear. What have you forgotten to set? 1) Development mode on your user account 2) the "available for salesforce mobile apps and lightning pages" checkbox on the visualforce page 3) mobile user designation on your user account

2) the "available for salesforce mobile apps and lightning pages" checkbox on the visualforce page

Which of the following may be added to Mobile Cards section of the page layout editor to have them show up as mobile cards in Salesforce mobile? Choose 3 answers 1) expanded lookups 2) custom buttons 3) components 4) visual pages 5) related lists

1) expanded lookups 3) components 4) visual pages

The appraisal team at DreamHouse Realty wants to leverage Salesforce mobile app. What should app builder do to optimize user experience on mobile? Choose 3 answers 1) minimize the amount of formula fields and lookup fields to reduce page load time 2) create individual customized layouts for different phone operating systems 3) use global actions to make it easy to perform vital functionality on mobile 4) put the most important fields in the compact layout so they are easy to find 5) avoid using default field values so that the user is required to fill in all fields on the screen

1) minimize the amount of formula fields and lookup fields to reduce page load time 3) use global actions to make it easy to perform vital functionality on mobile 4) put the most important fields in the compact layout so they are easy to find

At UMS, there is a single Lightning record page for the Celestial Bodies custom object; however, there is a Lightning component the app builder wants to restrict to mobile app users. What feature in the Lightning app builder should be utilized? 1) Highlight panel 2) related list quick links 3) component visibility filter 4) chatter feed

3) component visibility filter

UC has a Lightning record page that supports both the mobile app and desktop. An app builder has downloaded a custom Lightning component from AppExchange, but users are unable to view the component on mobile devices. What can be the issue? 1) the record page template is unable to support mobile devices 2) the component has been developed for desktop pages 3) the record page needs to be activated 4) the component needs to be activated

2) the component has been developed for desktop pages

Universal containers wants to provide a different view for its users when they access an Account record in Salesforce1 instead of the standard web version. How can this be accomplished? Choose 2 answers 1) by adding a mobile layout and assigning it to a profile 2) by adding quick actions in the publisher section 3) by adding actions in the salesforce1 action bar section 4) by adding visualforce page to the mobil ecards sections

1) by adding a mobile layout and assigning it to a profile 4) by adding visualforce page to the mobil ecards sections

Which setting is available to customize Salesforce1 mobile app for branding? Choose 3 answers 1) header and search bar color 2) the image on loading page 3) background color on loading page 4) notification and search icon 5) action bar color

1) header and search bar color 2) the image on loading page 3) background color on loading page

What mechanism does Salesforce provide via the Setup menu to be able to view any changes developers have made to objects, workflows, etc.? 1) debug log 2) developer console 3) froce.com IDE 4) setup audit trail

4) setup audit trail

Which of the following statements related to unmanaged packages are true? Choose 2 answers 1) you will receive automatic updates from the developer of the unmanaged package 2) the code in the unmanaged package may be modified you in your own org 3) any test code included with the unmanaged package will be tested when deployed 4) any components in the unmanaged package will not count towards overall limits

2) the code in the unmanaged package may be modified you in your own org 3) any test code included with the unmanaged package will be tested when deployed

What is true for Partial Copy sandbox statements? 1) Partial copy sandboxes also include all the portal and community (external) user records 2) A partial copy sandbox required that you create a sandbox template first, otherwise you will not be able to see the "create" button 3) Partial copy sandboxes only contain the selected data that you define in your sandbox template 4) a partial copy sandbox is smaller than a full sandbox and has a shorter refresh interval

2) A partial copy sandbox required that you create a sandbox template first, otherwise you will not be able to see the "create" button 4) a partial copy sandbox is smaller than a full sandbox and has a shorter refresh interval

CK has created a custom object called 'Interests__c' which is joined to Accounts by way of a junction object called 'Account_Interest__c'. What is the impact to users attempting to view an Account and the associated 'Account_Interest__c' records if they don't have read access to the 'Interest__c' object? 1) users will be unable to view the "account_interest__c" records or the "interest_c. 2) Users will be unable to view account records that have a related "account-interest_c" record 3) users will be able to view the "account-interest__c" record, but unable to view the field or any information relating back to the "interest_c" record 4) Users will be able to view the "account_interest__c" record and will have read-only access to the "interest__c" records

1) users will be unable to view the "account_interest__c" records or the "interest_c.

UC has several new fields they've requested for the Opportunity Product object. What should an app builder be able to configure using a formula field? 1) A rich text area field that uses HTML to bold certain characters 2) A hyperlink to the parent account to the parent opportunity 3) A mix of functions and concatenation of 10 accounts fields and opportunity fields 4) A combination of the opportunitys text and a description fields

2) A hyperlink to the parent account to the parent opportunity

An app builder wants to create a formula field on an Account to include data from related Contacts but is unable to find the relationship in the formula editor. What is a limitation of formulas that could be causing the issue? 1) unable to reference the child records 2) A master-detail relationship should be created 3) Formula field limit reached on the account object 4) More than 5000 characters in the formula

1) unable to reference the child records

UC has several large customers that sell their products through dealers. Each customer and dealer has an individual rep who works directly with UC and each is billed separately. How should an app builder implement these requirements? 1) Create a single parent record, add each rep as a contact to the parent account and add each dealer as a child record 2) Create both customer and dealer as accounts, create account teams on each account and associate the dealer records with the parent account 3) Create a single account record, add each rep as a contact and create a custom dealer object 4) Create both customer and dealer as accounts, add each rep as a contact on the corresponding account and create an account hierarchy

4) Create both customer and dealer as accounts, add each rep as a contact on the corresponding account and create an account hierarchy

An app builder is tasked with adding key performance indicators on client pages. They want to see a summary of the number of open Opportunities and the number of won Opportunities for each Account. Where should the app builder go to build these new rollups? 1) Lightning App Builder 2) Account Object 3) Lightning object creator 4) opportunity object

2) Account Object

DHR wants to import its property records from an external system into Salesforce. The app builder will use an external ID field to house the property ID from the external system. Which two details should the app builder know when using external ID fields? Choose 2 answers 1) an external ID field can be a number field 2) An external ID field can be a URl field 3) An external ID field can be a phone field 4) An external ID field can be a text field

1) an external ID field can be a number field 4) An external ID field can be a text field

CK has leads owned by users and queues. The sales manager wants the status to change to working when a user takes ownership. What does an app builder need to have in the criteria to ensure the process runs without error? 1) (Lead).Owner:Queue.OwnerId Is Null = True 2) (Lead).Owner:User.Role Is Null False 3) Not(ISBLANK ((LEAD).OwnerID))) 4)BEGINS((LEAD).OwnerID, "005")

3) Not(ISBLANK ((LEAD).OwnerID)))

UMS wants to see the Type__c field from the parent object Galaxy__c listed on the child record Star__c. Unfortunately, the app builder is receiving an error stating "Picklist values are only supported in certain functions". What formula should an app builder use to achieve the desired result? 1) Value (galaxy__r.Type_C) 2) TEXT(galaxy__r.Type__c) 3) ISPICKVAL(galaxy__r.Type__c) 4) FIND(Galaxy__r.Type__C)

2) TEXT(galaxy__r.Type__c)

UC asked the app builder to ensure when an account type changes to 'Past-Customer', the contacts directly related to that account get an updated status of 'Re-Market'. What automation should the app builder use to accomplish this task? 1) Workflow rule 2) Lightning component 3) Process builder 4)Screen flow

3) Process builder

The convert button on Lead should be unavailable until the Lead Status picklist is set to 'Qualified'. What should an app builder suggest to meet this requirement? 1) Custom button, validation rule, record types 2) Process builder field update, quick action, record type 3) Page layouts, record types, process builder field update 4) Picklist depency, page layouts, record types

3) Page layouts, record types, process builder field update

Service Agents are required to confirm a user's identity before providing support information over the phone. What feature can an app builder use to help agents meet this requirement? 1) Case Validation rules 2) Add path to the top of the case layout 3) Guided action flows on the record page 4) Include surveys as a case related list

3) Guided action flows on the record page

UC wants customers to be able to open cases from public-facing websites. What should the app builder use to enable visitors to the website? 1) Outbound message 2) Web-to-case 3) Screen flow 4) Email-to-case

2) Web-to-case

A business user at UC wants to update an Account directly from an Opportunity record. What should the app builder create to allow the business user to make these edits? 1) An update record action with a details component 2) Opportunity fields updated by a process 3) Formula fields displaying the account fields 4) An update record record action with a related record component

4) An update record record action with a related record component

An app builder is creating a Lightning record page and has added Mobile & Lightning Actions to the page layout. What two components could be included in the layout to display the actions? Choose 2 answers 1) Chatter 2) Activities 3) Hightlight panel 4) Path

2) Activities 3) Hightlight panel

On the Account Lightning record page, users need to see 10 fields and the ability to sort and wrap text on their Related Lists. What Related List type would the app builder select for the Related List Lightning component? 1) Basic list 2) List view 3) List class 4) Enhanced List

4) Enhanced List

A sales manager at CK wants the team to spend more time in the field and less time manually entering the information found on the business cards they collect. What should an app builder do to help achieve this goal without sacrificing data quality? 1) Use flow to create a data entry wizard to automate data entry 2) Post daily to the chatter feed any relevant fields that need to be populated 3) Research and evaluate data enrichment products on the AppExchange to automate data entry 4) Use a combination of workflow rules and formula fields to populate key fields for the sales user

3) Research and evaluate data enrichment products on the AppExchange to automate data entry

What are two reasons to create an unmanaged package? Choose 2 answers 1) Publishing an application for sale on AppExchange 2) Distribution open-source projects on the AppExchange 3) Distribution upgradeable components to other sf org 4) Deploying from a developer edition environment

2) Distribution open-source projects on the AppExchange 3) Distribution upgradeable components to other sf org