app Flashcards
Building Solutions:
* Identify and solve complex issues
* Using evidence-based methods to gather insights
* Develop well-founded solutions based on thorough analysis.
QBR iteration based on feedback and evaluation
Deciding Priority Services for inclusion in OpsMon MVP Solution
DRCF Strategic Review
Trailblazing Ideas:
* Bring fresh perspectives through creative and original ideas that improve processes, policies, or services.
Designing and implementing the HPIM Process - spotted gap in operational readiness to respond to technical platform emergencies; drafted improved incident management process; added categorisation framework for incidents and created target response/resolution times as per service agreement for LECP; outlined requirements for out-of-hours support; improved reporting processes via sNOW and SharePoint sites; introduced PIR process to ensure accountability for incident responses; delivered reduction in incident response times, and resolution of persistent platform incidents e.g, overload of certain security logs/monitoring components
Designing and implementing the DSA Impact Assessment Process
Designing and implementing the BCP Incident Mgmt Process
Executing Plans:
* Organise tasks and set clear goals, managing resources widely, while keeping an eye on process.
* Expertise in project management disciplines. Ability to organise work effectively.
LECP Delivery Management - Generic plus specific example of GitLab upgrade plan
Joint Statement – Delivery Management
Riots Coordination & Operational Response Evaluation Paper
Articulating Ideas:
* Express your ideas, thoughts, and information in a clear and concise manner, ensuring messages are understood by everyone.
* Strong written drafting and PowerPoint skills.
Drafting + presenting the Dovetail Guidance and Joint Statement Presentation skills
DSA Impact Assessment Kick-Off Calls & Stakeholder Engagement
Additional drafts/presentations - e.g., ICHG
Forming Relationships
* Build and nurture positive and effective relationships with people inside and outside the organisation, * Sharing resources, and creating an honest team environment.
OS DRCF Coordination Engagement with external stakeholders
— Additional related internal stakeholder relationship development
Related Consulting experience (DSA Impact Assessments is a good example, e.g., Policy Teams, Data Product Teams, Team of Business Analysts, senior Client stakeholders)
Planned in person team day -
Additional internal stakeholder relationship building examples
— ISWG
— QBRs
Empowering Development:
* Support the growth and development of others’ skills and strengths, through empowerment and mentorship.
Reverse mentoring programme
Fantastic Frameworks Lunch & Learns; Agile, Scrum, Kanban
Led the ‘Industry Insights’ lunch and learn series - former Civil Servants (Kiran, Cat); police officers (my OTB session, Max O’Brien, Ollie Giles), healthcare (Abigail Storan); referring people to the Industry Hires Community on the strength of this
Capgemini Invent developing SharePoint bid library, sales framework guidance, user guide to bid management etc.
Supervisory management
for Ben Jordan
Personal Development Plans for Developer colleagues in previous team Delivery Manager role; 1:1 sessions with Engineers at outset of project - conducted interviews. Then on an ongoing basis to understand welfare concerns, professional development ambitions and long term career goals
Embracing Change:
* Remain flexible in the face of change, anticipating and adjusting to shifts.
OS Riots Coordination
Departure of OS DRCF Coord Team Manager
Demanding delivery scenarios requiring resilience
