API Basics & App Builder Flashcards
What is an API?
Application Programming Interfaces (APIs) are a technology that allows applications to talk to one another.
An API is equivalent to a user interface for applications, data, or devices, except it’s designed for software instead of humans.
What are the benefits of using APIs?
- Outsourcing: to outsource key data and functionality through a predictable standard interface.
- Increased Mobility: upgrading software, migrating to a new service, or expanding your data center footprint.
- Abstraction: a way of hiding the working details of another system. (your software just needs to know how to connect to the other system, not how the other system works)
- Increased Developer Productivity: APIs can minimize application development time
What is the term when a developer takes an existing code base and uses it to refer to the API?
“calling” an API
Why are HTTP Protocols used?
To Call an API
What are HTTP or hypertext transfer protocols?
Standardized languages for communicating with an API.
(Otherwise known as the World Wide Web)
What is the special set (4) of HTTP commands called verbs?
- POST: Submit requested data to a server for processing
- GET: Retrieve requested data from a server
- PUT: Update and replace existing data with new data being sent in the request
- DELETE: Remove the requested data from the server
What is the correct syntax to retrieve data from a server?
- GET https://www.fitbit.com/1/user/[user-id]/activities/date/[date].json
- API://get.fitbit.com/1/user/[user-id]/activities/date/[date].json
- GET https://api.fitbit.com/1/user/[user-id]/activities/date/[date].json
- GET API https://fitbit.com/1/user/[user-id]/activities/date/[date].json
Notice that instead of the “www” you’re familiar with, FitBit uses “api”
In which communication standard does the API respond to an HTML call?
JSON (JavaScript Object Notation)
What is an exemple of integration tools to help non-programmers to work with these outputs (languages)?
MuleSoft Composer (by Salesforce)
What are composite applications sometimes called “mashups”
An application can make calls to multiple APIs and API providers
What are two relatively new API-like technologies trying to take over Web API?
- GraphQL from Facebook
- gRPC from Google
What is a streaming API?
Using HTTP/2, gRPC can turn an API into a streaming API that feeds its data to the consuming application as soon as that data becomes available.
What is Lightning App Builder?
- Build custom user interfaces,
- Create a new App Page, SF lightning or SF Mobile App
- Customize the lightning experience Home page and Record page
- No-Code / drag-and-drop interface of Lightning App Builder to create apps
Lightning App Builder can be used to build…
- Singel-page App
- Dashboard-style app
- Point Apps: to perform a specific task, such as employee expense
- Custom Records pages: for Salesforce object based on the end-user needs
- Custom Home page
How do you access the Lightning App Builder?
Setup/Lightning App Builder
In the Lightning App Builder, What doesn’t “Quick Actions” allow to do?
Quick actions allow users to quickly create and modify records.
(Ex.: Log a Call, New Case, New Lead, and New Task…)
Once you created a New App, How do you show the “Tab” in your system and add it to the Salesforce mobile app navigation?
Activate the app, which automatically creates the tab and adds them to the Salesforce mobile app navigation.
What do you need to do before building a custom “Service Console app”
Enabling Knowledge
Where can you building a custom “Service Console app”
Setup/App Manager/New Lightning App
Where should you go to create a custom page layout for the Lightning app “Service Console” you created?
In the setup/Lightning App Builder
Omni-channel support allows support users to use a connected softphone and webchat. What should an Admin setup to allow the support supervisors to track their agents, their pending cases and work.
- Setup/ Supervisor Settings
- Enable all four options under the Conversation Monitoring section: Conversation monitoring, Agent sneak peek, Customer sneak peek, Whisper messaging
- Add the Nav Item “ Omni Supervisor” to the objects dropdown in your new Service Console app.
User interface Settings
To Control the user’s working experience And controls the ability of the users to personalize the navigation bar
App Manager
Manage app for lightning experience
- Customize app name, logo, primary color, and description
- Define navigation style
- Define visibility of the app (Mobile, desktop or both)
- Define default items in the nav bar, and if users can personalize nav items
- Add navigation and utility items: Recent items, notes, dialer
- Expose the app the specific users profiles by managing profile assignment
In-App Guidance
- Allows admin to add Prompts and walkthroughs in a lightning app to onboard and train users, highlight changes or make announcement.
- Target audience can be specified
- Configure where on the screen and for how long the content will appear
In-App Guidance: prompts
The Floating Prompt
- Short message, image or action button
- Used to enhance feature discovery
- Can be place at 9 different locations
In-App Guidance: prompts
The Targeted Prompt
- Used to connect a Prompt to a specific page element
- Is not limited 9 locations
In-App Guidance: prompts
The Docked Prompt
- Embed a video, an image or step-by step instructions.
- The user cam minimize//maximize or keep the docked Prompt open while navigating the app
In-App Guidance: prompts
The Walkthroughs
- Compile a series of floating, targeted or docked prompts accross multiple pages to provide a guided experience to the users. Ex.: Exploring the Home page step by step
