AOS3: Staffing a Business

Question 1

Types of Remuneration

Answer 1

Wages, salary, salary package, benefits

Question 2

Selection processes

Answer 2

Application form, initial screening, interviews, psychological testing, work testing, reference checking

Question 3

Advantages of external recruitment

Answer 3

Larger pool of applicants, new insights, lower costs, new approach to work

Question 4

Advantages of using an interview as a selection method

Answer 4

Allows parties to start developing relationship, gain information,

Question 5

National Employment Standards

Answer 5

11 minimum employment entitlements that must be provided to all Australian employees.

Question 6

Disadvantages of using an interview as a selection method

Answer 6

Time consuming, interviewer bias, costly, relies on verbal and interpersonal skills.

Question 7

What are the criteria for requesting flexible working arrangements?

Answer 7

Have care of a child who is school age or younger, are a carer, have a disability, are 55 or older or are experiencing violence.

Question 8

What is induction? What are its purposes?

Answer 8

Involves all the activities undertaken by a business when introducing a new employee to the business and area in which they will work.
Commence socialization process;
Communicate workplace culture;
Provide information about the job and expectations;
Create a favorable impression;
Educate employees about policies of the business

Question 9

Describe the selection process

Answer 9

Receipt of applicants, screening, interviews, testing, reference checking, offer job to best applicant.

Question 10

What should be included in an induction pack?

Answer 10

Organisation chart outlining the current positions and employees’ names;
Copy of the human resources manual;
Copy of job description;
Contact list of employees;
Instructions on how to access and use the intranet;
Safety induction including evacuation procedures;
Security access details

Question 11

What are legal obligations for staff?

Answer 11

OH&S regulations, Equal employment legislation,

Question 12

Types of employment

Answer 12

Permanant full-time, permanent part-time, fixed-term contract, casual

Question 13

What are strategies to ensure businesses are being judged as socially responsible?

Answer 13

Creating a diverse workforce;
Establishing policies to support employees;
Establishing policies that link employees to their community

Question 14

What are the different tests that could be undertaken by applicants?

Answer 14

Aptitude tests, personalitity tests, motivation tests, Work testing

Question 15

What should a business be aware of when planning for staffing?

Answer 15

Growing demand for flexibility, changes in skills and education, generational change and diversity.

Question 16

Disadvantages of external recruitment

Answer 16

Time consuming, limits advancement of existing employees, risk, costly

Question 17

Disadvantages of Internal Recruitment

Answer 17

No new ideas, rivalry, poor work habits will remain, two positions need to be filled.

Question 18

When will casual employees be offered full-time or part-time?

Answer 18

After working for an employer for at least 12 months

Question 19

What is a modern award?

Answer 19

Legally binding documents determined by the FWC, setting out the pay and employment conditions for an industry or occupation.

Question 20

Remuneration

Answer 20

Pay

Question 21

Recruitment

Answer 21

Identifying and attracting a pool of qualified applicants.

Question 22

What is the maximum weekly hours of work for a full-time employee?

Answer 22

38 hours

Question 23

What are examples of employer expectations?

Answer 23

Positive attitude, punctuality, dependability, cooperativity

Question 24

What is an enterprise agreement?

Answer 24

Made at workplace level, between employer and their employees, covering the terms and conditions of employment.

Question 25

Job design

Answer 25

Looks at and analyses the current jobs being performed. Ensures the job meets the objectives of the employer and employee. Considers job enlargement, job enrichment and job rotation.

Question 26

Job enlargement

Answer 26

Making a job bigger by combining various operations at a similar level. Adds motivation and job satisfaction.

Question 27

Job Enrichment

Answer 27

Vertically expand the job to increase its depth of content

Question 28

Job rotation

Answer 28

Exposes job holder to more than one task which reduces boredom.

Question 29

Job Analysis Methods

Answer 29

Interview current job holder, questionaires, observation, log books, supervisory reports

Question 30

Job Description

Answer 30

Written statement of tasks performed, how they are done and why they are done.

Question 31

Advantages of internal recruitment

Answer 31

Quicker adjustment to position, incentive for employees, business knows the applicant and vice versa, cheaper

Question 32

Job Specification

Answer 32

Identifies the experience, qualifications, skills, knowledge needed for the job.