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Business management unit 2 > AOS3 staffing a business > Flashcards

AOS3 staffing a business Flashcards

1
Q

areas of management … listed

A
  • operations
  • finances
  • HR
  • marketing
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2
Q

staff

A

people who work for business in exchange for payment

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3
Q

human resource managers

A

individuals who coordinate the relationship between employees and management within a business

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4
Q

management strategies … listed

A
  • clearly communicate goals
  • motivating employees
  • supporting employees
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5
Q

underperforming staff

A

may complete work tasks incorrectly or poorly=business providing a low quality good or service

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6
Q

high performing staff

A

complete work tasks at high standard=high quality goods or services

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7
Q

business objectives … listed

A
  • to make a profit
  • to increase market share
  • to meet shareholder expectations
  • to fulfil a market need
  • to fulfil a social need
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8
Q

to make a profit

A

business needs to earn more revenue than its accumulated expenses

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9
Q

to increase market share

A

increasing the total sales within its industry

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10
Q

to meet shareholder expectations

A

business must generate consistent profit to return to shareholders

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11
Q

to fulfil a market need

A

offering goods or services not currently available that meets the needs of customers

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12
Q

to fulfil a social need

A

by business using their operations to benefit the community or the environment

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13
Q

employees in differing businesses will pose different levels of importance on staff… listed

A
  • formal qualifications
  • technical skills
  • experience
  • knowledge
  • ability to innovate
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14
Q

staffing needs

A

requirements a business has for employees

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15
Q

labour intensive businesses

A

businesses that use high level of employee involvement in production

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16
Q

human resource planning

A

the process of identifying current and future employee needs

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17
Q

the need for knowledge and skills in jobs … listed

A
  • experience
  • education
  • qualification
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18
Q

staffing ideas …. listed

A
  • new employees=new perspective
  • diverse workforce=employees from a wide variety of backgrounds
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19
Q

types of technology utilised … listed

A
  • software
  • artificial intelligence
  • robotics
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20
Q

software

A

programs used in computers and other electronic devices

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21
Q

examples of software … listed

A
  • communication software
  • mobile and computer applications
  • accounting software
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22
Q

communication software

A

used to exchange info and messages via internet

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23
Q

mobile and computer applications

A

microsoft programs that’re constantly developing, making it easier for business to complete tasks which were once time consuming

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24
Q

accounting software

A

assists business with their bookkeeping=easier to undertake recording and reporting

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25
Q

artificial intelligence

A

software thats able to mimic human behaviour

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26
Q

examples of ai … listed

A
  • chatbots
  • facial recognition tech
  • recruitment processes
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27
Q

robotics

A

programmable machines capable of performing specific tasks

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28
Q

examples of robotics … listed

A
  • drones
  • self service checkout
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29
Q

job analysis

A

process of identifying the essential duties, responsibilites and tasks of a specific role

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30
Q

before job analysis is done, business must recognise … listed

A
  1. what positions need to be filled?
  2. what activities are included in the role?
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31
Q

job description

A

summary of the duties, tasks and responsibilities of a role

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32
Q

job specifications

A

necessary skills, knowledge and qualifications of a role

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33
Q

job description characteristics … listed

A
  • job title
  • job location
  • job summary
  • reporting to
  • working conditions
  • job duties
  • machines to be used
  • hazards
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34
Q

job specification characteristics … listed

A
  • qualification
  • experience
  • training
  • skills
  • responsibilites
  • emotional characteristics
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35
Q

job design

A

process of organising several duties, tasks and responsibilities into one specific role

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36
Q

internal recruitment

A

process of filling job vacancies with existing staff at business

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37
Q

internal recruitment methods … listed

A
  • intranet
  • word of mouth
38
Q

intranet

A

private computer network used to share info within business

39
Q

word of mouth

A

verbal communication of info between individuals

40
Q

internal recruitment advantages … listed

A
  • business is already familiar with employee and their skills
  • employees already entrenched in culture
41
Q

internal recruitment disadvantages … listed

A
  • limited number of candidates to select from
  • time has to be spent filling another position
42
Q

external recruitment

A

process of filling job vacancies with individuals outside of business

43
Q

methods of external recruitment … listed

A
  • websites
  • online recruitment agencies
  • social media
44
Q

websites

A

collection of web pages and content published on web server with identifiable domain name

45
Q

online recruitment agencies

A

business that works on behalf of employee to find suitable job candidates

46
Q

social media

A

online platforms that can be used to connect with others and share content

47
Q

external recruitment advantages … listed

A
  • business can advertise to large number of candidates
  • external candidates more likely to have required skills for positions
48
Q

external recruitment disadvantages … listed

A
  • candidate may not align with business culture
  • advertising may be expensive
49
Q

selection methods

A

when business owners are planning to staff business, employee selection is crucial process that ensures suitable individuals are chosen for the job

50
Q

selection methods … listed

A
  • interviews
  • psychological testing
  • work testing
  • online selection
51
Q

interviews

A

meeting between employer and applicant to determine whether they have the necessary knowledge, skills and ideas to fulfil the position

52
Q

interviews advantages … listed

A
  • can assess candidates ability to think under pressure
  • candidates can assess their career goals and whether they align
53
Q

interviews disadvantages … listed

A
  • some candidates may struggle in interview setting
  • can be time consuming
54
Q

psychological testing

A

scientific method of examining a job applicants behavioural style and reasoning skills

55
Q

types of psychological testing … listed

A
  • aptitude test
  • personality test
56
Q

aptitude tests

A

assessments that measure individuals competency

57
Q

personality test

A

assessments involving series of questions or tasks that describe individual’s characteristic traits and behavioural style

58
Q

psychological testing advantages … listed

A
  • biases and personal preferences avoided
  • those with poor interview skills have chance to prove their worth
59
Q

psychological testing disadvantages … listed

A
  • candidates may not provide honest responses
  • test conditions may not suit candidates
60
Q

work testing

A

process of administering practical or written assessments to determine the sustainability of job candidate for a position

61
Q

work testing advantages … listed

A
  • candidates given opportunity to demonstrate skills
  • multiple candidates can be assessed at once=saves time
62
Q

work testing disadvantages … listed

A
  • may not be suitable for longer tasks
  • some candidates may be nervous=not allowing them to perform at full ability
63
Q

online selection

A

process of choosing an employee based on online forms completed by a job applicant

64
Q

online selection advantages … listed

A
  • comparing candidates results made easy
  • cost effective
65
Q

online selection disadvantages … listed

A
  • process may be interrupted by technical difficulties
  • candidates may not be honest
  • candidates only able to complete with internet access
66
Q

national employment standards (NES)

A

the minimum entitlements an employer owes its employers, set out by the fair work act 2009

67
Q

awards

A

legal documents that outline the minimum wages and work conditions for particular business

68
Q

agreements

A

legal documents that outline the minimum wages and conditions for a particular business

69
Q

employer expectations

A

in recruiting new employees, employers don’t only seek to hire staff who abide by the terms of their contract, but are also loyal to business

70
Q

loyalty

A

employee is committed to supporting business to achieve its objectives

71
Q

terms of notice

A

written communications that employee must provide to business within certain period of time of leaving

72
Q

employee expectations

A

its important for employers to understand what employees expect from the business

73
Q

conditions of employment

A

are what an employer has agreed to offer the employee in return for work they complete

74
Q

remuneration

A

the money an employee receives from employer in exchange for the work they complete

could be a bonus or comissiion

75
Q

bonus

A

one off payment for achieving set objective

76
Q

commission

A

payment provided for selling good or service, usually paid as percentage of the price of the good or service

77
Q

job security

A

the likelihood of an employee keeping their job

78
Q

work life balance

A

the division of a persons time between demand of their job and personal life

79
Q

employee induction

A

process of introducing a new employee to the business

80
Q

methods of employee induction

A

the manner in which an employee induction takes place will differ depending on the business, the position and whether or not the employee is experienced

81
Q

methods of employee induction … listed

A
  • E-leaning
  • on-the-job training
  • mentoring
  • induction pack
  • organising meeting with key staff members
82
Q

e-learning

A

info delivered electronically via a computer or other digital device

83
Q

on-the-job training

A

hands on method where employees develop where employees develop their knowledge and skills within their workplace

84
Q

mentoring

A

involves a senior employee assisting new employee in developing their skills needed for the role

85
Q

induction pack

A

a physical or electronic folder containing info for new employees

86
Q

organising meeting with key staff members

A

meeting with key staff members involves the new employee and other staff members coming together within the induction process

87
Q

corporate social responsibility considerations for staffing

A

for businesses to demonstrate a commitment to social responsibility, factors beyond applicants qualifications must be considered

88
Q

corporate social responsibility

A

the ethical conduct of a business beyond legal obligations, considering social, economical and environmental impacts

89
Q

csr for establishing staff

A

businesses should seek to go above and beyond the legal requirements of the equal oppurtunity act and avoid bias on gender, age, ethnicity or sexual orientation

90
Q

diversity considerations when recruiting and selecting staff … listed

A
  • establishing a gender balanced workplace
  • hiring individuals with disabilities
  • hiring members of disadvantaged groups
  • providing staff with healthcare
91
Q
A

Business management unit 2 (3 decks)

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