AOS2 Internal Environment Flashcards
Define policy.
Are the written documents that outlined the regulations and the rules that employees in an organisation must follow. They can include procedures which outline, the steps that should be followed when completing a process.
Define mission statement.
A mission statement is a written document that provides greater detail & specifies the reason the LSO exists. It is used to base priorities & objectives for all stakeholders to see.
Define planning.
Planning is the process of defining objectives and determining methods or strategies that will be used to achieve those objectives. Planning is crucial for both the short term and long term success of an organisation. Planning is performed by all levels of managers, although types of decisions and time frames differ. The 3 types of planning are strategic, tactical and operational planning.
Define internal environment.
Internal environment is the area the business has the most control over, which involves internal stakeholders inside the business such as employees and managers and how they effect the workplace. Managers have control of the factors that influence this environment such as mangers structures and organisational structures.
Define matrix structure.
The matrix structure involves bringing together specialists from different parts or areas of the organisation to solve specific problems or to undertake specific projects in teams. It suits LSO’s that work on several different projects at once, or work for different clients.
Define controlling.
Controlling is implementing processes to monitor and evaluate performance to ensure that objectives are being achieved. Controlling compares what was intended to happen with what has actually occurred. If there is a discrepancy between performance and objectives, changes and improvements can be made.
Define leading.
Leading occurs when managers seek to influence or motivate people in the organisation to work at their best to achieve the organisation’s objectives. Leadership styles and methods may vary depending on the situation, however leading requires managers to act as role models and work with employees for positive outcomes.
Define management structure.
Management structure is the way in which an organisation arranges its staff and resources in order to achieve its objectives. The structure is usually reflected in a diagram known as a organisational chart that shows the relationship or chain of command between management and employees and lines of communication.
