AOS1 policies and procedures

Question 1

policy

Answer 1

• written set of broad guidelines to be followed by all employees

Question 2

the purpose of policies

Answer 2

policies are established to set the direction of the business and to determine standard of behavior, and they ensure employees are working within the requirements of the law

Question 3

types of policies

Answer 3

• anti-discrimination
• drug and alcohol
• recruitment policy

Question 4

procedure

Answer 4

• a set of actions that enable a policy to be put into practice.

Question 5

the purpose of procedures?

Answer 5

• can be a means of resolving a dispute that brought about by a breach of policy
  e.g how to record a complaint

Question 6

advantages of policies and procedures

Answer 6

• employees are aware of expected standards of behaviour and performance
• provides framework for consistent decision making
• prevent legal issues

Question 7

disadvantages of policies and procedures

Answer 7

• researching and writing policies takes time and money
• can be difficult to communicate policies throughout a large business
• can be restrictive