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BUSINESS MANAGEMENT UNIT 3 > aos 3 operations management > Flashcards

aos 3 operations management Flashcards

1
Q

operations management

A

coordinating and organising the activities involved in producing the goods or services that a business sells to customers

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2
Q

when operations management is affective it results in … listed

A

reduces time
fewer resources
high quality
sustainable/ethical

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3
Q

operations manager

A

oversees the transformation of inputs into outputs aiming to maximise efficiency by lowering costs and increasing productivity

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4
Q

key elements of an operations system .. listed

A

inputs
processes
outputs

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5
Q

operations system

A

is the transformation of inputs into a final output (can be a good or service)

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6
Q

elements of operation management .. listed

A

inputs
processes
outputs

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7
Q

inputs

A

resources used by a business to produce goods and services

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8
Q

inputs can include .. listed

A

labour resources
raw materials
equipment&machinery
time
electricity
info

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9
Q

categories of inputs (and definitions) .. listed

A
  • raw materials: directly from the earth
  • capital equipment: equipment purchased by business
  • labour: work undertaken by employees
  • info from variety of sources: legal sources (internet etc)
  • time
  • money
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10
Q

processes/transformation

A

are the actions performed by a business to transform inputs into outputs

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11
Q

processes can include.. listed

A

mixing
designing
baking
computing
assembling
constructing
washing
cutting
(can be anything depends on the case study)

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12
Q

outputs

A

the final goods/services produced as a result of a business’s operations system which’er delivered or provided to customers

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13
Q

characteristics of operation management in manufacturing and service business: listed

A
  • tangible: can be physically touched
  • intangible: can’t be touched
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14
Q

manufacturing business characteristics … listed

A
  • tangible
  • can be touched and stored
  • no set time
  • highly automated
  • minimal level of customer contact
  • quality and productivity is easy to measure
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15
Q

service business characteristics .. listed

A
  • intangible
  • unable to be touched or stored
  • may require customer presence
  • high level of customer contact
  • quality and productivity hard to measure
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16
Q

similarities between manufacturing and service business .. listed

A
  • both aim to optimise their operations to produce high quality outputs at a low cost of production
  • both deal with suppliers during the process of managing operations
  • both can utilise forms of tech in their operations systems
  • both aim to optimise efficiency and effectiveness in their operations
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17
Q

efficiency

A

how productively a business uses its resources when producing a good or service

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18
Q

efficiency characteristics .. listed

A
  • maximise productivity to improve efficiency
  • productivity=producing maximum quantity at minimum cost
  • minimises production costs, levels of waste and time taken for production
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19
Q

effectiveness

A

the extent to which a business achieves its stated objectives

20
Q

effectiveness characteristics .. listed

A
  • sastisfied customers are more likely to purchase products in future
  • increases sales and profits
  • improving effectiveness
21
Q

technological development strengths .. listed

A
  • increasing output or production-can decrease time and cost of labour
  • enhances quality of product-reduces amount of human errors
  • reduces waste
  • can enhance reputation
22
Q

tech development weaknesses .. listed

A
  • cost=expensive, often out of date as soon as its been purchased
  • training=costly
  • repairs= regular
  • redundancies=loss of jobs due to tech
23
Q

automation .. listed

A

replacing human effort with:
- machinery
- tech
- mechanics
- robotics
- computer advancements

24
Q

automated production lines

A

series of machines and workstations are arranged in sequence to perform tasks automatically with little to no employment involvement

25
Q

employees involvement in automated production lines

A

involved in activities such as maintenance, monitoring systems and supplying machines with parts

26
Q

automated production line efficiency .. listed

A
  • speed of production
  • reduction in human error
  • consistent operation
  • resource optimisation
27
Q

automated production line effectiveness .. listed

A
  • improved equality
  • reduced labour costs
  • meeting market demand
28
Q

automated production line advantages .. listed

A
  • productivity rates increase so costs per unit fall
  • 24/7 production
  • accuracy/precision increase
  • removes dangerous and repetitive tasks
  • reduced wastage
  • reduced costs of human labour
29
Q

automated production line disadvantages .. listed

A
  • initially very expensive
  • can be expensive to repair
  • if system breaks down major suspension to production
  • requires technical training
  • can lead to large scale redundancy
30
Q

robotics

A

programmable machines that’s capable of performing specified tasks

31
Q

robotics efficiency .. listed

A
  • increased productivity
  • precision and consistency
  • increased speed
32
Q

robotics effectiveness .. listed

A
  • quality enhancement
  • improved safety
  • reduced operations costs
33
Q

robotics advantages .. listed

A
  • productivity rates increase so costs per unit fall
  • 24/7 production
  • accuracy/precision increase
  • removes dangerous and repetitive tasks
  • reduced wastage
  • reduced costs of human labour
34
Q

robotics disadvantages .. listed

A
  • initially very expensive
  • can be expensive to repair
  • if system breaks down major suspension to production
  • requires technical training
  • can lead to large scale redundancy
35
Q

computer aided design

A

software system that enables a product to be created in digital form, modified, analysed and tested before its put into production

36
Q

computer aided design examples.. listed

A
  • streamline design process
  • 3d
  • fashion to car manufacturers
  • determine costs, materials and time
  • design modifications
37
Q

computer aided design efficiency .. listed

A
  • streamlined design process
  • improved materials management
  • reduces time and labour resources
38
Q

computer aided design effectiveness

A

use CAD to develop prototypes and choose the best alternative. this means that they produce the best product and meet customer expectations

39
Q

computer aided design advantages .. listed

A
  • speed up design process
  • consistently high quality products leads to more sales
  • design can be modified to suit customer
40
Q

CAD disadvantages .. listed

A
  • makes employees redundant
  • makes errors
  • expensive
41
Q

computer aided manufacturing

A

involves using computer software to control machine tools and related machinery in the production process

42
Q

CAM efficiency .. listed

A
  • reduces time and labour
  • more accurate than humans
43
Q

CAM effectiveness .. listed

A
  • consistent quality
  • allows business to meet market demand
44
Q

CAM advantages .. listed

A
  • consistent level of quality
  • speeds up manufacturing
  • make it when we need it
45
Q

CAM disadvantages .. listed

A
  • expensive
  • requires technical training
  • could be breakdowns
46
Q
A

BUSINESS MANAGEMENT UNIT 3 (4 decks)

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