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Unit 3 AOS 2 > AOS 2 > Flashcards

AOS 2 Flashcards

1
Q

Employee

A

A person working for another person or a business for wages or a salary

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2
Q

Motivation

A

The willingness of a person to expend energy and effort in doing a job or task

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3
Q

Performance related pay

A

A financial reward to employees whose work has reached or exceeded a set standard

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4
Q

Career Advancement

A

The opportunity to advance to a better job

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5
Q

Investment in Training

A

Improving the skills of employees

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6
Q

Support and sanction

A

The positive and negative ways in which an employer can relate to employees. Sanction is a form of punishment

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7
Q

Motivation strategies

A

A business may use financial or non-financial strategies to motivate employees

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8
Q

Training options

A

The process of teaching staff how to do their job more efficiently and effectively by boosting their skills and knowledge through on-the-job or off-the-job options.

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9
Q

Performance management strategies

A

The actions taken to improve both business and individual employee performance by relating the business objectives with the employee objectives.

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10
Q

Management of objectives

A

A process of setting goals, using SMART principle, which relate to an employees key areas of responsibility. It creates a sense of direction and provides a measure for assessing the work performance of the employee.

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11
Q

Appraisals

A

Any method of evaluating the performance of an employee against pre-set targets

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12
Q

Self-Evaluation

A

An employee self-assess both their performance related to their predetermined objectives and their contribution to their business team or unit.

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13
Q

Employee observation

A

Seeking a variety of opinions on the performance of employees, gathering feedback from a range of people.

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14
Q

Termination

A

The ending of the employment of an employee

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15
Q

Retirement

A

Occurs when an employee decides to give up full-time or part-time work and no longer be a part of the labour force

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16
Q

Redundancy

A

Occurs when a persons job no longer exists, usually due to the technological changes, a business restructure or a merger or acquisition

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17
Q

Resignation

A

Voluntary termination that occurs when an employee leaves the workplace, usually to go to another job

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18
Q

Dismissal

A

The termination of an employment contract due to incompetence or indisciplined

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19
Q

Entitlement

A

The legal rights of employees and the obligations of employers when the employment relationship ends

20
Q

Transition issues

A

Services offered to transition employees to their next opportunity, whether that be to unpaid work (retirement) or due to redundancy

21
Q

Human Resources Managers

A

Managing a wide range of responsibilities relating to the human (employee) function within a business in order to increase the efficiency of both employees and the business

22
Q

Employer association

A

Provide a range of adobe to employees and represent their interests on the employee relation issues

23
Q

Unions

A

A group of employees combining to protect common interests in matters relating to their employment

24
Q

Fair Work Commission

A

Australia’s national workplace relations tribunal. It’s role is to assist employees and employers to maintain fair and productive workplaces. The FWC is an independent body that operates under the Fair Work Act 2009

25
Q

Awards

A

A legally binding agreement that sets out minimum wages and conditions for a group of employees

26
Q

Wages

A

The monetary reward for labour, paid on a weekly basis, calculated by multiplying the hourly rate by the number of hours worked

27
Q

Conditions of Work

A

Wages and conditions are set out in the Fair Work Act 2009 which are set out in the National Employment Standards

28
Q

Dispute

A

Industrial disagreement between employees and employers

29
Q

Grievance Procedures

A

Provides an orderly system whereby the employee and employer can resolve matters relating to complaints about wages, hours, working conditions or disciplinary action

30
Q

Mediation

A

The confidential discussion of issues in a non-threatening environment, in the presence of a neutral, objective third party. Many businesses now specify mediation as a first step in their dispute resolution or grievance procedures

31
Q

Arbitration

A

A method of industrial dispute resolution where an independent third party listens to both sides of the agreement, then makes a decision based on the arguments, which is legally binding on both parties

32
Q

Workplace Relations

A

Historically referred to as industrial relations, workplace relations is concerned with the contractual, emotional, physical and practical relationship between employer and employee

33
Q

Market Share

A

The proportion of total sales in a given market or industry that is controlled or held by a business, calculated for a specific period of time

34
Q

Human Resource Management

A

The management of a wide range of responsibilities relating to the human (employees) function within a business in order to increase the efficiency of both employees and the business

35
Q

Development

A

The process designed to build up skills necessary for future work activities and responsibilities

36
Q

Hierarchy of Needs

A

Abraham Maslow representation of human needs in the form of a pyramid or hierarchy

37
Q

SMART Goals

A

Objectives or goals which are specific, measurable, attainable/ achievable, relevant or realistic and timely or time-bound

38
Q

Bonus

A

A one-off payment given to a particular employee or group of employees as a reward for meeting particular target, or for some other special effort

39
Q

Commission

A

An amount paid for accomplishing a sale, paid to the salesperson who accomplished the sale, and usually calculated as a fixed percentage of the sale price

40
Q

Gainsharing

A

A method of rewarding employees for making suggestions that improve productivity in a business. The savings achieved from gear improvements are distributed to the employees

41
Q

Productivity

A

A ratio of the output of goods and services to the inputs used to achieve that output

42
Q

Learning organisation

A

Monitors and interprets its environment, seeking to improve its understanding of the interrelationship between its actions and its environment

43
Q

Performance Feedback

A

The information provided to an employee after a performance appraisal

44
Q

Conflict

A

Disputes, disagreements or dissatisfaction between individuals and/or groups

45
Q

Strike

A

Occurs when employees withdraw their labour for a period of time in pursuit of improvements in their employment conditions

46
Q

Protected industrial action

A

Action taken by either party to a dispute that has been approved by the Fair Work Commission

47
Q

Unprotected Industrial Action

A

Action that has not been approved by the Fair Work Commission

Unit 3 AOS 2 (1 decks)

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