AOM (Chapter 1)

Question 1

-Is the act of kindness in welcoming and looking after the basic needs of customers or strangers, mainly in relation to food, drink and accommodation.
-The basic nature of hospitality involves hosting and hospitality provided by the host to the guest.
-It involves the consumption of food, drink, and accommodation in an environment away from the home.

Answer 1

Hospitality

Question 2

Refers to any businesses or organizations which provide food and/or drink and/or shelter and other related services to people away from home

Answer 2

HOSPITALITY INDUSTRY

Question 3

To provide accommodation and usually food and drink to people who for whatever reason are away from home.

Answer 3

Accommodation

Question 4

To provide food and beverage to local, commuting, transient and tourists

Answer 4

Food and beverage

Question 5

Is one of the biggest contributors to tourism and hospitality.
something supplied for convenience or to satisfy a need such as lodging, food, and services.

Answer 5

Accommodation Sector

Question 6

Accommodation can be defined as a group of rooms, or an entire building or establishment which someone may live or stay.
A place to stay.
A temporary place for visitors to rest and recharge as they go along with their itinerary.

Answer 6

Accommodation

Question 7

Classification of accommodation establishment

Answer 7

Non Commercial
-Private
-Non-Profit
-Institutional

Commercial
-Hotels
-Service Apartment

Question 8

is a critical component of the tourist business. Not only are lodging and food given, but also a variety of other services tailored to the demands of the visitors or guests. Medlik and ingram (2002

Answer 8

Accommodation

Question 9

Accommodation as part of the tourism product

Answer 9

Location of the establishment
Facilities
Service
Image
Price

Question 11

Where it is located and how accessible it is to visitors and consumers. Accommodation can be located in towns, cities, along the coast, or in the countryside; and these operations can be found in a city or town center, close to a beach, or on a road network.

Answer 11

Location of the Establishment

Question 12

Accommodation places are often classified as either full-service or self-catering. This is necessary so that visitors can decide what is provided and what they must contribute.

Answer 12

Facilities

Question 13

The level of service the provider offers will depend upon its grading, facilities, and market niche.

Answer 13

Service

Question 14

How it is portrayed to customers and the way it is marketed

Answer 14

Image

Question 15

rates varies depending on several factors such as the location, facilities, service offered and the image portrayed.

Answer 15

Price

Question 16

is a structure that provides sleeping
accommodations to travelers and usually
features dining facilities and daily
housekeeping service. There are2main
types of hotels.
a building, edifice or premises or a completely independent part thereof, which is use for the regular reception, accommodation or lodging of travelers and tourists and the provision of services incidental thereto for a fee. (DOT) full service accommodation with reception and guest rooms generally offering private facilities with an onsite restaurant, room and bar services available for a fee or remuneration.

Answer 16

Hotel

Question 17

2 main types of Hotel

Answer 17

Resorts
Commercial Hotel

Question 18

Any place or places with pleasant environment and atmosphere conducive to comfort, healthful relaxation and rest, offering food, sleeping accommodation and recreational facilities to the public for a fee or remuneration.

caters primarily to leisure travelers.
It is generally found in 4 environments: at beaches, near ski areas, in the desert, near (or even in) theme parks and attractions and usually have activities for recreation such as swimming pool, golf course, tennis court,
etc.

Answer 18

Resort

Question 19

is also known as Corporate Hotel.

It caters to business travelers’ needs and typically includes a business center where visitors may print papers, make
photocopies, organize package deliveries, and so on. They are often found in metropolitan centers, “business parks,” and airports.
A Convention or Meeting hotel features a big ballroom and several meeting rooms that can accommodate groups of any
size.

Answer 19

Commercial hotel

Question 20

Generally located in the heart of city within a short distance from business center, shopping arcade. Rates are normally high due to their location advantages. They have high traffic on weekdays and the occupancy is generally high. Example: City garden suite

Answer 20

City center/Downtown

Question 21

They are located primarily on highways, they provide lodging to highway travelers and also provide ample parking space. The length of stay is usually overnight. Example: Sogo

Answer 21

Motels

Question 22

They are located in suburban areas, it generally have high traffic on weekend. It is ideal for budget travelers. In this type of hotel rates are moderately low. Ex. Waterfront insular hotel Davao

These hotels are located in the outskirts of cities, moderately priced and are of mostly medium or small size.
These hotels are also preferred by people who do not want to stay in the heart of city as they want to be away from hustle and bustle of city.

Answer 22

Suburban Hotels

Question 23

These hotels are set up near by the airport. They have transit guest who stay over between flights.
Example: Manila Airport Hotel

Answer 23

Airport Hotels

Question 24

They are also termed as health resort or beach hill resort and so depending on their position and location. They cater a person who wants to relax, enjoy themselves at hill station. Most resort work to full capacity during peak season. Sales and revenue fluctuate from season to season. Example: Shangrila Mactan Cebu

Answer 24

Resort Hotel

Question 25

These novel variants are hotel on wheel. India’s very own “palace on wheels” and “Deccan Odyssey” are trains providing a luxurious hotel atmosphere. Their interior is done like hotel room. They are normally used by small group of travelers. Example: Palace on wheels

Answer 25

Rotels

Question 26

As name implies these hotels are established on luxury liners or ship. It is located on river, sea or big lakes. In cruise ships, rooms are generally small and all furniture is fixed down. It has long stay guest. Example: Royal Caribbean International

Answer 26

Floating Hotels

Question 27

A house boat hotels is referred as boatels. Mountain lake resort

Answer 27

Boatels

Question 28

is a small to midsize property that offers basic facilities and services for a low price. In terms of hotel star ratings, 1- and 2 star hotelsare considered budget accommodations.

Answer 28

Budget Hotel

Question 29

A modest but sufficient level of service which appeals to the larger segment of the traveling public. Example Astoria

Answer 29

Mid-Market Hotels

Question 30

World class service
They target top business executives, entertainment celebrities, high ranking political figures and wealthy clientele as their primary market. They provide upscale restaurant, uniformed personnel with elaborated services and private dining facilities.
Excellence in the level of luxury and comfort, cleanliness, efficiency, staff specialization, competence and courtesy.
Excellent views location and ambiance

Answer 30

Luxury Hotel

Question 31

These hotels are for guests who want to stay for a long time (from a few days to weeks) and meet their long-term needs with special services, amenities. amenities such as fully equipped kitchens, separate kitchens with dishes and utensils. laundry area, cleaning services, grocery services and recreational facilities. The room prices of these hotels are determined according to the length of stay.

Answer 31

Extended Stay Hotels

Question 32

These are the hotel where guest can stay for a minimum period of one month and up to a year. The rent can be paid on monthly or quarterly basis. They provide sitting room, bed room and kitchenette.

Answer 32

Residential Hotels

Question 33

These hotels are generally preferred by people who stay in one place and switch to another place. The length of stay can vary from a day to several months. They combined features of both Transit and residential hotels.

Answer 33

Semi-Residential Hotel

Question 34

isa short-stay hotel thatis situated in the transit zone of international airports, where passengers on extended waits between planes (typically a minimum of six hours) can stay while waiting for their next flight.

These are the hotel where guest stays for a day or even less, they are usually five star hotels. The occupancy rate is usually very high. These hotels are situated near airport. Example: manila airport hotel

Answer 34

Transit Hotels

Question 35

are situated in the heart of the city. Mostly the businessmen or commercial executives patronize these hotels. Guest facilities at these hotels are – complimentary newspaper, color TV with cable, E-mail, fax connection, car rental, airport pick up, coffee shop, bar, specialty restaurant, swimming pool, health club, room service, concierge, business center, conference room, etc. length of stay in these hotels are from one day to few days.

Answer 35

Commercial Hotel

Question 36

These establishments are usually small family businesses run in private homes, offering travellers a place to stay and breakfast.

Answer 36

Bed and Breakfast

Question 37

These hotel offer rooms that may include compact kitchenette. They cater to people who are relocating act as like lawyers, executives who are away from home for a long business stay

Answer 37

Suite Hotels

Question 38

Hotel with predominantly gambling facilities comes under this category. They have guest room and restaurants too. These hotels tend to cater leisure and vacation travelers.

Answer 38

Casino Hotels

Question 39

These hotels have large convention complex and cater to people attending a convention, conference

Answer 39

Convention Hotels

Question 40

Less than 100 rooms

Answer 40

Small

Question 41

100-299

Answer 41

Medium

Question 42

300 to 599 rooms

Answer 42

Large

Question 43

More than 600rooms

Answer 43

Mega Rooms

Question 44

is the largest hotel in the world with 7,351 rooms between two towers

Answer 44

First World Hotel

Question 45

5124 rooms in 1 building

Answer 45

MGM Grand las Vegas

Question 46

In this hotel a guest is graciously welcomed, offered room that have their own history, serve traditional cuisine and are entertained by folk artist.

Answer 46

Heritage Hotel

Question 47

Is an environmentally sustainablehotelor accommodation that has made important environmental improvements to its structure in order to minimize its impact on thenatural environment.

Answer 47

Ecotel

Question 48

This hotel provides exceptional accommodation, furniture in a themed and stylish manner and caters to corporate travelers. Example: Henry Boutique Hotels

Answer 48

Boutique Hotel

Question 49

Is a resort which provide therapeutic bath and massage along with other features of luxury hotels.

Answer 49

Spa Resort

Question 50

These are family-owned and operated hotels that are not required to conform to any policy or procedure, they also do not need to adhere to a particular image and can offer a level of service geared towards attracting a specific target market and can quickly adapt to changing market condition.

Answer 50

Independent Hotels

Question 51

These kind of ownership usually imposes certain minimum standards, rules , policies and procedures to restrict affiliate activities . In general the more centralized the organization the stronger the control over the individual property . Some chain have strong control over the architecture, management and standards of affiliate properties . Others concentrate only on marketing , advertising and central purchasing .

Answer 51

Chain Hotels

Question 52

are similar to time shares, except that they have a single owner instead of multiple owners sharing the hotel.

Answer 52

condominium hotels

Question 53

also known as vacation ownership hotels, offer a unique concept where a person can purchase a set period of time (usually one week or more per year) to enjoy the stay and other facilities in an apartment or any other type of lodging in a tourist complex. This is essentially an advanced purchase of time in holiday accommodation.

Answer 53

Timeshare

Question 54

the owner of the hotel real estate and business appoints a management company to operate the hotel business on the owner’s behalf.

Answer 54

Hotel Management Contract

Question 55

is the right to use the brand and the business model of a specific parent company for a prescribed period of time. It is a method for expanding a business and distributing products and services through a licensing relationship.

Answer 55

Hotel Franchise

Question 56

is a company that ‘gives’ the license to a third party for the conducting of a business under their trademark. They specify the products and services that should be offered.

Answer 56

Franchisor

Question 57

is a company who ‘uses’ the license of thefranchisorto do business under his trade name, according to terms and conditions of the contract.

Answer 57

Franchisee

Question 58

1 star
2 star
3 star
4 star
5 star

Answer 58

251-400 points
401-550 points
551- 700 points
701-850 points
851-1000 points